FACULTY OF BUSINESS, FINANCE

&
INFORMATION TECHNOLOGY

ASSIGNMENT BASED EXAMINATION

COURSE TITLE : OPERATIONS MANAGEMENT

COURSE CODE : MGT 3063
PROGRAMME(S) : BACHELOR OF BUSINESS ADMINISTRATION
BACHELOR OF ACCOUNTING (HONS)
DURATION : SUBMIT BEFORE 6TH AUGUST 2020 @ 12PM

INSTRUCTIONS:
1. This paper consists of 1 section with 4 questions. Answer ALL the questions.
Total Marks: 100 marks
2. This is an individual assignment.
3. Answers are to be type using the Microsoft Word.
4. The answer should be submitted through LMS-Turnitin.

___________________________________________________________________________

THIS TAKE HOME ASSIGNMENT QUESTION CONTAINS 4 PAGES EXCLUDING THE FRONT COVER
 MGT3063 OPERATIONS MANAGEMENT/ FE2020-1

INSTRUCTION(S): Attempt ALL questions.

QUESTION 1 (CLO1)

As an Operations Manager for a manufacturing firm, you are required to establish the
operation strategies to support the organizational survival. Write a report to propose the
operation strategies to your top management and provide relevant examples to support your
suggestions.
(25 Marks)

QUESTION 2 (CLO 2)

After 20 years of operations, you realized that your company is losing some of the potential
customers. According to the survey conducted by your marketing team, you found out that
the customers have shifted their preference to the futuristic product design and start to
purchase the products from your competitors. Propose the improvement plans to resolve this
issue.

(25 Marks)

QUESTION 3 (CLO 3)

The Materials Requirement Planning (MRP) is part of the process that can enhance the
operation’s effectiveness. Choose any product and explain how the MRP can help you to
enhance the production performance. Provide appropriate examples to support your answers.

(25 Marks)

QUESTION 4 (CLO 4)

Since your company has been operating for quite some time and successful in the domestic
market, your CEO asked you to prepare a plan to expand the business internationally. Which
country will you suggest and what will you do to ensure the success of the business
expansion?
(25 Marks)

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 MGT3063 OPERATIONS MANAGEMENT/ FE2020-1

Assignment Guidelines:

Your assignment should contain the following:

 Cover Page
 Introduction
 Main body, which should be organised into numbered sections under appropriate
headings.
 Conclusion
 Appendices, which should be numbered.
 Reference list as per APA referencing Style
 Word count; excluding, appendices and reference list
 UPLOAD IN THE LMS with the TURNITIN report (ONLY less than 30%
similarity accepted. Any more than 30% similarity, you will be considered
as Fail).
 Upload into LMS before 06th August 2020 @ 12pm. (Unable to submit
according to the date, you will be considered as Fail)

Not good enough Reasonable, could have been Quite Good Good Very good / excellent
better

0-49 50-59 60-69 70-79 80-100

Knowledge.
Essay shows a limited
understanding of operations
management
Knowledge.
Interpretation of published
work is correct / clear only in
some sections
Knowledge.
Essay does not use multiple
published sources as per the
assignment guidelines
Thinking skills.
Arguments show a limited
extent of logic, and few
convincing points are made
Thinking skills.
Essay shows little original
contribution, mainly re-
presenting existing ideas
Thinking skills.
A minority of the requirements
are fulfilled. Essay either does
not include original example,
or example not developed to
support the argument.
Communication skills.
Essay has numerous
typographical or grammar /
expression errors.
Understandable to an extent.
Referencing is not correct in
many cases.
Essay shows some
understanding of operations
management
Interpretation of published
work is correct in certain
parts of the essay but not
others; or interpretation
unclear in some sections
Essay employs multiple
published sources but does
not meet the guidelines
Arguments are logical to a
fair extent, some points
made are convincing
Essay shows some original
contribution, but relies quite
heavily on re-presenting
existing ideas
Some of the requirements
are fulfilled. Example
included but it does not
clearly illustrate
Essay has a number of
typographical or grammar /
expression errors.
Moderately easy to
understand. Referencing
has some inaccuracies.
Essay shows a reasonable
understanding of operations
management
Interpretation of published
work is clear and correct to
a fair extent
Essay employs multiple
published sources but does
not fully meet the guidelines
Arguments are mostly
logical, points made are
generally convincing
Essay shows some original
contribution and does more
than just re-present existing
ideas
Most requirements of the
task fulfilled. Example
included that illustrates with
some degree of clarity
Essay has few
typographical or grammar /
expression errors.
Reasonably easy to
understand. Referencing is
almost all correct.
Essay shows a good
understanding of operations
management
Interpretation of published
work is clear and correct to
a large extent
Essay employs multiple
published sources as per
guidelines
Majority of arguments are
logical, points made are
mostly convincing
Essay shows original
contribution does more than
just re-present existing
ideas, draws and extends
existing ideas to a good
extent
Requirements of the task
are generally fulfilled, clear
example provided that
clearly illustrates the
necessary points
Essay is almost free of
typographical or grammar /
expression errors. Easy to
understand. Referencing is
correct throughout.
Essay shows excellent
understanding of operations
management
Interpretation of published
work is correct and clear
throughout
Essay employs multiple
published sources as per
guidelines and
demonstrates a superior
extent of search for most
appropriate works
Arguments are entirely
logical and points made are
convincing throughout
Essay shows very
significant original
contribution, linking and
extending existing ideas in
the literature
All requirements of the task
have been fulfilled.
Pertinent example clearly
illustrates
Essay has no typographical
or grammar / expression
errors. Very easy to
understand. Referencing is
correct throughout.

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 MGT3063 OPERATIONS MANAGEMENT/ FE2020-1

Overall comment:

Additional Instructions:
Students are required to submit the assignment in time. Any late submission will not be
accepted. A mark of ZERO will be awarded for late or no submission. Students are advised
to make another copy for own reference.

Feedback
Examination scripts are retained by MAHSA University and are not returned to
students. However, students are entitled in obtaining feedback on student’s performance in
the examination. Student may request an appeal with the Programme Coordinator to re-mark
student’s examination script. As a Standard Operating Procedure, a Re-Mark charge is
RM50.00 for a paper payable upon submission of the Re-Mark Form.

Marks
It is compulsory for student to PASS all the components of the examination. Students are
required to achieve a minimum of 50% of the accumulated marks to pass. However, if
student fail one of the component of the course, student will be awarded with
CONDITIONAL PASS where student must RE-SIT the exam. Failing to re-sit in the
semester will cause the student to REPEAT the whole course in the coming semester if the
course is offered.

Assessment Offences
Academic offences include plagiarism, cheating, collusion, copying work and reusing your
own work among others.

The University takes academic offences very seriously and this can lead to expulsion. We
make every effort to ensure that the students will avoid from committing such offences. The
need in maintaining the order in examination and non-examination is to preserve the highest
standard of academic integrity. Students are reminded to produce and submit their original
work.

Definitions of Assessment Offences

Plagiarism
Plagiarism can be defined as the significant use of other people's work and the submission of
it as though it were one's own in assessed coursework (such as dissertations, essays,
experiments etc.). This includes:
 Copying from another student's work;
 Copying text without acknowledgement;
 Downloading information and/or text from the internet and using it without
acknowledgement;
 Submitting work and claiming it to be own when it has been produced by another
group; and
 Submitting group work without acknowledging all contributors.
The university uses software packages to detect plagiarism.

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 MGT3063 OPERATIONS MANAGEMENT/ FE2020-1

Methods to Avoid Academic Offence

Students are advised to avoid copying and using other people’s work without citation and
acknowledgement. It is compulsory for students to include the references and the source of
information. This will allow students to avoid plagiarism.

Procedures for Assessment Offences

If students are caught committing the offence, a report of offence will be written. Students
will be called for a mini hearing whereby students can justify their action. The University has
the right to suspend or even terminate the student should University found the action as a
serious offence. Kindly refer to MAHSA Student Handbook for more details.

END OF QUESTION PAPER

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