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I~ I !~!!~TITUTE OF ADVANCED
TECHNOLOGICAL
EDUCATION
(Established in the Ministry of Higher Education. vide in Act No. 29 of 1995)

Higher National Diploma in Accountancy

Higher National Diploma in Business Administration
Higher National Diploma in Business Finance

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Higher National Diploma in Management
Higher National Diploma in Tourism and Hospitality Management

First Year, Second Semester Examination - 2016

1204,1243,1243,1201,12063 - Business Communication II (New /Old) A

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Instructions for Candidates: No. of questions :05
Answer four questions only. No. of pages :04
All questions carry equal marks. Time : Two hours

Question 01
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(i). Fill in th~ blank with the most suitable words given below.

a, beat, mistakes, piece, ten, player, from, playing, turn, skills

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Chess is called the game of kings. It has been around for a long time. People have been
(1) ..............•••.•• it for over 500 years. Chess is based on an even older game from India. The
chess we play today is (2) Europe.
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Chess is a two-player game. One (3) uses the white pieces. The other uses the
black pieces. Each (4) moves in a special way. One piece is called the king. Each
player has one. The players take turns moving their pieces. If a player lands on 'a piece, he or she
takes it. The game ends when a player loses his or her king. There are a few more rules, but those
. are the basics.
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Some people think that chess is more than a game. They think that it makes the mind stronger.
Good chess players use their brains. They take their time. They think about what will happen
next. These (5) are useful in life and in chess. Chess is kind of like a work out for
the mind.
You don't always have lots of time to think when playing chess. There is a type of chess with
short time limits. It's called blitz chess. In blitz chess, each player gets (6) minutes
to use for the whole game. Your clock runs during your (7) .....•........... You hit the time clock
after your move. This stops your clock. It also starts the other player's clock. If you run out of
time, you lose. Games of blitz chess are fast-paced.
 Chess is not just for people. Computers have been playing chess since the 1970s. At first, they
did not play well. They made (8) ...........•........ As time went on they grew stronger. In 1997,
(9) ............•..... computer beat the best player in the world for the first time. It was a computer
called Deep Blue. Deep Blue was big. It took up a whole room. By 2006 a cell phone could
(10)•...•..•••.....••.. the best players in the world. Chess sure has come a long way.

(2XI0=20 marks)
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(ii), Complete the following sentences in correct tense. Use the words in the brackets.
a. Listen! Somebody (sing) a song.
b. When I was having lunch, the phone (ring).

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c. The bag is clean. They Gust/wash) it.
d. My father is a doctor. He (go/usually) to work by bus.
e. 1 (meet) them in the town yesterday.
(lx05=05 marks)

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Question 02

(i). Read the following passage and answer the questions given below.

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Choosing a career is an important life decision, yet many people settle on one based on the
opinions of friends and family. It's very difficult to find something you really enjoy doing, but
scientists have devised tests to help people come closer to finding their dream job.
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One of the most widely-used tests is the Holland Code. Psychologist John Holland worked for
more than 50 years to develop his theories about personality and career choice. He created a set
of six personality types to help people understand what careers might be best for them. Dr.
Holland believed that people work best in environments that match their personalities, and the
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key to finding a satisfying career is to match your fundamental interests with an occupation.

Realistic people like to work with things they can see or touch. They are inclined to solve
problems by doing them, rather than thinking or talking about them. They generally like to work
outside and are good with tools, machines, plants, and animals.
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Investigative People of this personality type value ideas and are strong at tasks that allow them to
investigate facts and figure out complex problems. They are better at individual work like
research and study, rather than leading groups of people or working in teams.

Artists are creative people. They don't work well with structure and rules, and thrive instead in
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environments that allow communication and a free flow of ideas. They enjoy tasks that allow
them to express themselves and mix with people

Social personalities love to work with people. They get the most satisfaction out of teaching and
helping others, and are driven to serve the community as opposed to making money. Coach,
counselor, social worker and teacher are some examples for them.

Many great leaders and business people have enterprising personalities. These are persuasive
people who are good at making decisions and leading teams. They tend to value money, power,

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HNDA. HNDBA. HNDBF. HNDM. HNDTHM1 Business Communication1/ (New/O/d)- 2016 Semester 1/
and status, and will work toward achieving them. Business owner, event manager, lawyer and
salesperson are some examples for this category of people.

Conventional people appreciate rules and regulations, and like having structure to their lives.
They are logical thinkers and have a lot of self-control, making them the perfect people to work
with data and details. Accountant, analyst, editor and librarian belong to this group of people.

Part A

1. What do investigative people like to do?

ii, Who tends to value money and power?

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111. What did Dr. Holland believe about personality and career choice?
IV. Where do realistic people like to work?
v. Who figures out complex problems?
vi. Who can persuade people?
VII. Who is perfect at work with data and details?

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iii. Who enjoys the tasks that allow them to express themselves?
ix. Give three examples for conventional people?
x. How do social personalities get satisfaction?

m (1.5xl0=15 marks)
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Write meaningful sentences in your own words for the following words given below. Do not
copy sentences from the passage.

1. Decision
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ii. Career
111. Dream job
IV. Generally
v. Perfect
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(~x05=10marks)

estion 03

Complete the following sentences with the most suitable linking word/phrase given
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below.

wherever, whenever, so that, in case, furthermore, whereas, to conclude, for

instance, as a result, on the other hand

a. Prices were reduced by 40% , sales increased.

b. There are several problems to consider; ,there is a lack of
public transport
c. . , I want to wish you all a very happy holiday season.
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HNDA. HNDBA. HNDBF, HNDM. HNDTHM I Business Communication II (New/Old)- 2016 Semester II.
 d. Laptops are convenient; , they can be expensive.
e. Tom is rich, Jack is poor.
f. I will lend you my car you need it.
g. My thoughts will be with you '" you go.
h. Take an umbrella. . . .. . .. . .. . .. . . . . it rains.
1. She arrived early she could help her colleagues.
j. Computers are cheaper nowadays; , they are lighter
(lXIO=lO marks)

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(ii). Complete the sentences using the most appropriate word given in the brackets.

a) Recession ( is/ are) a serious economic problem.

b) Because of it, companies (is/ are) closing down.
c) Workers (are/ is) laid off.

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d) Consumers (is/ are) buying fewer goods and services.
e) As a result, stores (is/ are) going out of business.
f) Home owners (is/ are) having difficulty meeting mortgage payments.
g)
h)
i)
Real estate prices

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(was/ were) high.
Now, however, real estate values (is/ are) falling.
Banks (was/were) paying higher interest rates than they are now.
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j) Americans (is/ are) worried about the future.
(1.5x 10= 15marks)

Question 04
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(i). You want to open a new account in a bank. Write the telephone conversation that takes place
between you and the Bank Manager. Write 10 exchanges for each.
(15 Marks)
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(ii). Imagine that you are helping your friend in filling in an application form. Write five (05)
instructions that you would give him! her.
(10 marks)

Question 05
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Write an essay using 200 words on one the following topics.

a. An inspiring business leader in this century.

b. My career ambitions and challenges.
c. Importance of English in the business sector.
(25 Marks)

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HNDA, HNDBA. HNDBF, HNDM, HNDTHMI Business Communication II (New/Old)- 2016 Semester /I