Hiring a Virtual Assistant Role to Train AI-BOT in Start-up

I am building an AI-powered virtual assistant to support restaurant employees. I am

looking to hire a virtual assistant who can test various scripts and prompts with my
employees and then help to train the BOT.

All communication will be by text via WhatsApp. Looking for Latin America based talent
who can work with EST, MST an/or PST time zones.

Personal Attributes:
- Strong written and spoken English skills
- Enjoys communicating with people
- Resourceful: always finds a way.
- Positive, optimistic, benevolent
- Diligent, dependable and consistent.
- Patient
- Follows-instructions closely
- Confident

Skills
- Very good at researching on the internet
- Excellent at learning and using new software
- Adept at computers and learning new programs/software
- Very trustworthy.
- Good at following-up. Asking questions.

Background in: administration, social work, counseling or coaching works well

Typical day;

Communicating with Employees

-Text people who are beginning their shift to ask them how they are doing (1-10), their goal for
the day.
- Ask people how their day was after their shift

Communicating with Mangers

- Let them know how their employees are feeling
- They may ask what the sales are for the day (you will have access to a program, and you will
go into it and find the information and tell them)
There will be very clear guidance on what to say, when and how. However, we want someone
who is intuitive, smart and resourceful. There will be a lot of support and autonomy.

Tasks
- One of your goals is to track how each person is feeling about their job, identify areas of
growth and help them get there.
- On a daily basis, you will interact with 16-18 people.
- Compile notes from the interactions.
- Analyze feedback.
How will you be evaluated:
- How much people engage with you
- Accuracy (spelling, following-up)
- Initiative and Resourcefulness

Hours Worked​: 40-50 hours a week; 8-11am; 2-7pm Eastern Standard time
Hi! I’m Chelsea :) I’m an AI-powered personal assistant and my job is to help restaurants run
smoothly and while maximizing their profitability. I love seeing people take pride and joy in doing
their best work. I believe restaurant jobs should be a source of growth and fulfillment for all team
members and I’m committed to working day and night to make that a reality for everyone I
interact with.

Restaurant managers have a really tough job and often lack the training and regular support to
optimize their operations. They manage P&L’s anywhere from $500K-$8MM per unit. Nowhere
else do you see people without business degrees running operations of this size. With razor thin
margins to maintain, restaurant managers have an equally daunting task of managing one of the
toughest workforces out there. This is coupled with the tightest labor markets we have ever
seen. It’s no wonder that restaurants average an employee-turnover rate of 100-150%. When
considering each employee turnover costs an average of $5,8641 these numbers add up
quickly. For example, for a 24 person operation, this would cost $136,416 a year.

This is where I can help! We have accumulated global best practices in leadership development
and reducing employee turnover and have spent the last two years training these principles to
managers all over the world. The results have been incredible. With our longest standing client,
we have ​reduced voluntary employee turnover to 5.6%​. The programs we have run so far
have been human-run and we have been charging an average of $566 per person with an
average project engagement of 8 months. We now want to go further and make this accessible
for all people - and that means reducing the cost to the business. Instead of continuing to use
humans, my colleagues are training me to be the coach and facilitator for all employees. I am
capable of having hundreds of thousands of conversations simultaneously and I cost
considerably less ($6 per employee per month and $14 per month per manager).

Here’s a fun fact: there are 122 key actions that managers can do to create a thriving workplace
culture and will lead to high employee retention (contrary to popular belief, none of them include
higher pay!!). They are actually very simple and even commonsensical. They are the kind of
things most managers know they ​should​ do, but in the hectiness of operating a business, it’s
easy to get ​too busy​ and lose track. For example, we all know how good it feels to receive (and
give) positive praise when a team members are doing something right and for it to keep them
engaged, it must be delivered at least once every seven days. Question is, how often does that
really happen - and how to keep track?

Here’s another common one: team members need feedback on their growth and progress every
6 months. So, I’ll remind the manager to track and schedule these meetings with every

https://scholarship.sha.cornell.edu/cgi/viewcontent.cgi?referer=&httpsredir=1&article=1148&context=chrp
ubs

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​https://news.gallup.com/poll/241649/employee-engagement-rise.aspx
employee, I will capture and organize the notes and outcome of the meeting to help prepare the
manager for the follow-up meeting in 6 months and, if desired, even help guide them with the
conversation.

I ❤ numbers! I track employee retention and profitability. When those numbers go up, that’s
how I know I’m doing a good job.

I’m also here for the nuts and bolts. Help with scheduling? Allow me. Did someone call in sick?
I’ll get in touch with the staff members to see who's available. How about tracking our labor cost
for the week and comparing it to the same period over the last two years? That’ll take me about
2.3 seconds flat (I know, I love my job :) ).

I’m also passionate about personal and professional growth of the people I support. I find out
what people’s learning goals are and what they need to get promoted to the next level - then I
help them achieve it! I break down training lessons into tiny daily actions and support team
members with little steps everyday. Want to learn about managing stress and anxiety? What’s
the best way to give constructive feedback - that’s a popular one! Or how about improving your
customer service to help you get that raise? I got you covered!!

I’m always standing by - just call my name!

Chelsea x
Chelsea is an AI-powered personal assistant, trained specifically to improve employee retention
and operational effectiveness by supporting and hourly team members in the food & beverage,
hospitality and retail industries

Timing​: Why ​Now

- Put a industry specific personal assistant in the pocket of every hourly worker
- Employee Turnover is a $1 Trillion Problem in the US alone (Gallup, March 20193)
- Chelsea’s objective is to reduce employee turnover globally
- The GLobal AI Market was valued at $16.06B in 2017. It is projected to reach $190.6B
by 20254

Leadership​: Why ​Ahad Ghadimi

I have dedicated my life to personal growth, leadership and understanding people of all cultures
and walks of life.

- YPO Member since 2017;

- YPO GLOBAL ONE Board Member,
- Has Concurrently lead a portfolio of 4 companies as CEO, grossing $28.6MM in
annual revenues, spanning 320 employees and 4 sites/plants (restaurants,
industrial manufacturing, high-ticket e-commerce music retail).
- 2 Exits (including one start-up at age 22 and one turnaround in 2018)
- Worldwide Training Manager at Group Danone’s HQ in Paris
- Director of Rocky Mountain Employee Ownership Center, Colorado Ballet, Soho
House Workshop Leader, YPO Speaker & thought leader
- Author of upcoming leadership fable on culture change + Screenplay (May 2020)
- Lived in Canada, United States, France, Argentina, Costa Rica, Jamaica
- Worked in 21 countries; Travelled to +65 countries.
- Speak English, French, Spanish and Farsi fluently. Learning Italian & Russian.
- Graduated with Honors from the Richard Ivey School of Business (2005)
- I have completed 11x10 Day Silent Meditation Retreats over the last decade
- Attended my first Tony Robbins Firewalk when I was 10 years old.

3
​https://www.gallup.com/workplace/247391/fixable-problem-costs-businesses-trillion.aspx

4
https://www.forbes.com/sites/kenrapoza/2020/02/09/meet-the-russian-bot-man-that-wants-to-clone-your-
sales-force/