Level - 01 IMS Manual

INTEGRATED MANAGEMENT SYSTEM
(IMS) MANUAL
ISO 9001:2008 – Quality Management System

ISO 14001:2004 – Environmental Management System
OHSAS 18001:2007 – Occupational Health Safety &
Assessment Series
Doc No: IVRCL/IMS/001, Rev No: 01
Regd. Office: M-22/3RT, Vijayanagar Colony, Hyderabad.500057, A.P. INDIA.

Tel: 91-40-23343678/3550/8467/5130/30931999(30 Lines),
E-mail: info@ivrinfra.com , Website: www.ivrcl.com
Corporate Office: “MIHIR”, 8-2-350/5/A/24/1B, Road No -02,

Banjara Hills, Hyderabad – 500034, A.P. INDIA.
Tel: +91-40-30931111 (30 Lines), Fax: +91-40-30931599
Note: This document is the property of IVRCL LIMITED & should not be, reproduced fully or
partly with out prior written permission from the directors of the company.
IVRCL LIMITED, HYDERABAD
INTEGRATED MANAGEMENT SYSTEM (IMS) MANUAL
Doc No: IVRCL/IMSM/CON Rev. No: 01 Date: 07.06.2012 Page 2 of 54
CONTENTS
ISO ISO OHSAS Status

Sl. 9001:2008 14001: 2004 18001: 2007 Page
Title of Document Identification
No. Rev. Revision No
Clause No. Clause No. Clause No. No. Date
1.0 Contents - - - 01 07.06.2012 IVRCL/IMSM/CON 2
2.0 Amendment Record 4.2.3 4.4.5 4.4.5 01 07.06.2012 IVRCL/IMSM/AMD 4
3.0 Organization Profile 01 07.06.2012 IVRCL/IMSM/PROF 5
4.0 Organization Chart 5.5.1 4.4.1 4.4.1 01 07.06.2012 IVRCL/IMSM/ORG 7
Responsibility &
5.0 5.5.1 4.4.1 4.4.1 01 07.06.2012 IVRCL/IMSM/RAM 8
Authority Matrix
Scope of Integrated
6.0 4.2.2 4.1 4.1 01 07.06.2012 IVRCL/IMSM/SCP 11
Management System
7.0 Quality Management System
7.1 General Requirements 4.1 4.1 4.1 01 07.06.2012 IVRCL/IMSM/GEN 12
Documentation
7.2 4.2 4.4.4 4.4.4 01 07.06.2012 IVRCL/IMSM/DOC 13
Requirements
7.3 Control of Documents 4.2.3 4.4.5 4.4.5 01 07.06.2012 IVRCL/IMSM/COD 14
7.4 Control of Records 4.2.4 4.5.4 4.5.4 01 07.06.2012 IVRCL/IMSM/COR 16
Management
8.0 - - - 01 07.06.2012 IVRCL/IMSM/MGR 17
Responsibility
8.1 Customer Focus 5.2 - - 01 07.06.2012 IVRCL/IMSM/CUS 18
8.2 IMS Policy 5.3 4.2 4.2 01 07.06.2012 IVRCL/IMSM/POL 19
8.3 HSEQ Objectives 5.4.1 4.3.3 4.3.3 01 07.06.2012 IVRCL/IMSM/OBJ 21
8.4 HSEQ Planning 5.4.2 4.3.3 4.3.3 01 07.06.2012 IVRCL/IMSM/MP 22

Management
8.5 5.5.2 4.4.1 4.4.1 01 07.06.2012 IVRCL/IMSM/MR 23
Representative
8.6 Communication 5.5.3 4.4.3 4.4.3 01 07.06.2012 IVRCL/IMSM/COM 24
8.7 Management Review 5.6 4.6 4.6 01 07.06.2012 IVRCL/IMSM/MRM 25
9.0 Resource Management 6.0 4.4.2, 4.4.6 4.4.2, 4.4.6 01 07.06.2012 IVRCL/IMSM/RM 27
10.0 Product Realization

Planning for Product
10.1 7.1 - - 01 07.06.2012 IVRCL/IMSM/PLN 29
Realization
Customer Related 4.3.1, 4.3.1,
10.2 7.2 01 07.06.2012 IVRCL/IMSM/CRP 30
Process 4.3.2 4.3.2
10.3 Design and Development 7.3 - - 01 07.06.2012 IVRCL/IMSM/DAD 35
Prepared & Reviewed By Approved By

M. Govindh Rajulu, Corporate Management Representative K. Ashok Reddy, Chairman - Chief Operating Committee
Doc No: IVRCL/IMSM/CON Rev. No: 01 Date: 07.06.2012 Page 3 of 54
ISO OHSAS Status

ISO
Sl. 14001: 2004 18001: 2007 Page
Title of Document 9001:2008 Identification
No. Rev. Revision No
Clause No. Clause No. Clause No.
No. Date
10.4 Purchasing 7.4 4.4.6 4.4.6 01 07.06.2012 IVRCL/IMSM/PUR 36
Control of Production &

10.5 7.5.1 4.4.6 4.4.6 01 07.06.2012 IVRCL/IMSM/PSP 37
Service Provision
Validation of processes
10.6 for production & service 7.5.2 - - 01 07.06.2012 IVRCL/IMSM/VAL 38
provision
10.7 Identification & Traceability 7.5.3 - - 01 07.06.2012 IVRCL/IMSM/IDT 39
10.8 Customer Property 7.5.4 - - 01 07.06.2012 IVRCL/IMSM/CPR 40
10.9 Preservation of Product 7.5.5 4.4.6 4.4.6 01 07.06.2012 IVRCL/IMSM/POP 41
Control of Monitoring &

10.10 7.6 4.5.1 4.5.1 01 07.06.2012 IVRCL/IMSM/MMD 42
Measuring Devices
11.0 Measurement, Analysis and Improvement
Measurement, Analysis &

11.1 8.1 - - 01 07.06.2012 IVRCL/IMSM/MAI 43
Improvement – General
11.2 Customer Satisfaction 8.2.1 - - 01 07.06.2012 IVRCL/IMSM/CS 44
11.3 Internal Audit 8.2.2 4.5.5 4.5.5 01 07.06.2012 IVRCL/IMSM/IA 45

Monitoring &
11.4 Measurement 8.2.3 4.5.1, 4.5.2 4.5.1, 4.5.2 01 07.06.2012 IVRCL/IMSM/MMP 47
of processes
Monitoring &
11.5 Measurement 8.2.4 - - 01 07.06.2012 IVRCL/IMSM/MPR 48
of product
Control of Non-conforming
11.6 8.3 4.4.7 4.4.7 01 07.06.2012 IVRCL/IMSM/NCP 49
product
11.7 Analysis of Data 8.4 - - 01 07.06.2012 IVRCL/IMSM/AOD 50
11.8 Continual Improvement 8.5.1 - - 01 07.06.2012 IVRCL/IMSM/CIM 51
11.9 Corrective Actions 8.5.2 4.5.3 4.5.3.2 01 07.06.2012 IVRCL/IMSM/CA 52
11.10 Preventive Actions 8.5.3 4.5.3 4.5.3.2 01 07.06.2012 IVRCL/IMSM/PA 54

Doc No: IVRCL/IMSM/AMD Rev No:01 Date: 07.06.2012 Page 4 of 54
AMENDMENT RECORD
Document Identification Rev No. Date Amendment Details
01 07.06.2012 Change of Organization name as IVRCL Limited
IVRCL/IMSM/PROF 01 07.06.2012 Organization Profile

Doc No: IVRCL/IMSM/PROF Rev No: 01 Date: 07.06.2012 Page 5 of 54
ORGANIZATION PROFILE
IVRCL LIMITED is a leading public limited construction company with a vast experience of over two decades in the
implementation of high value infrastructure projects on EPC and Turnkey basis. We are listed on the Mumbai and National
Stock Exchange of India.
We are an Integrated Management System (IMS) ISO 9001:2008 (QMS), ISO 14001:2004 (EMS), & OHSAS 18001:2007
Certified Company and won the many awards and received client appreciation in the field of Health, Safety,
Environment & Quality (HSEQ) of systems.
IVRCL has been rated as “Fastest Growing Construction Company” and “one of the most admired companies” in
India by the leading industry magazine “Construction World” along with Dun & Bradstreet India. The top 5 Business
Analysts have rated our company with a “5A1”. This rating defines our financial position as: “Financial Condition – Strong”
(The only Infrastructure company to be rated as 5A1 for four years consecutively). Standard & Poor’s ranked our
th
company 16 amongst India’s top 100 corporate companies in key financial trends. FITCH has affirmed IVRCL’s as A+ in
the category of National Long term rating.
Our group turnover for the year 2010-11 is INR 56.6 Billion /USD 1.52 Billion and consolidated net worth is INR 33.78
Billion / USD 750.66 Million as on 31.03.2011. Our company has maintained a CAGR of 38% for the past 4 years.
The total employee strength of our company is 7800 out of which more than 6500 are qualified engineers.
We are in the domain of water, Buildings & Industrial structure, Transportation and Power Transmission. Recognizing the
immense potential of Desalination plants, IVRCL has set up a 100 MLD Desalination plant at Chennai, the first and
largest desalination water project till date in the country.
Significant Projects:
 Chennai Sea Water Desalination Plant, Chennai – 100 MLD.
 Veeranam Water Supply Scheme, Chennai.
 Purandar Lift Irrigation Scheme for Maharashtra Krishna Valley Development Corporation, Maharashtra – 50,200
hectares of ayacut.
 Water Carrier System for Neyveli Lignite Corporation Limited, Thermal Power Project.
 160 MLD Pre Treatment Plant for Vindhyachal Super Thermal Power Plant NTPC.
The Buildings & Industrial Structures Division of the company is forging ahead to ‘Build a Better World’, through the
construction of super structures, integrated townships, high rise buildings, airports, IT parks, institutional buildings and
nd
commercial complexes. The National Games Village at Gachibowli for the participants of 32 National Games held at
Hyderabad is the creation of IVRCL.
 Construction of Seawoods Estate Phase-II Housing in sectors 54, 56 & 58 (Part-I & II).
 Construction of High rise Multi-Buildings including on site infrastructural works, club House and at Nerul and Exhibition
Center at Vasi, Navi Mumbai for CIDCO.
 Civil & Structural works off sites & utilities for Guru Gobind Singh Refinery, Bathinda in Punjab.
 Project of HPCL – Mittal Energy Limited at Bathinda in Punjab.

Doc No: IVRCL/IMSM/PROF Rev No: 01 Date: 07.06.2012 Page 6 of 54
 Construction of Research Buildings Complex and Providing Infrastructure Facilities for Indra Gandhi Centre for
Advanced Research on Livestock (IGCARL). A state of the art and highly advanced facility of International
standards for world class research on livestock at Pulivendula, Kadapa District of Andhra Pradesh.
 Infrastructure Development for Dahej Petrochemical Complex on Lump Sum Turnkey (LSTK) basis at Dahej, Gujarat
for ONGC Petro Additions Ltd. (OPaL) (Value - ` 837.61 Crores).
The Transportation Division at IVRCL is executing major projects on BOT and turnkey basis in the roads and railway
sectors for NHAI, RVNL and state Government agencies all over the country.
 4/6 Laning of Maharashtra / Goa Border to Panaji – Goa / Karnataka Border Section of NH-17 in the state of Goa
under NHDP phase II through PPP on Design, Build, Finance, Operate and Transfer (“DBFOT”) basis for NHAI.
 4 Laning of Indore – Jhabua – Gujarat / Madhya Pradesh Border section of NH-59 on BOT (Toll) basis under phase III
in the state of Madhya Pradesh for NHAI.
 6 Laning from Chengapalli to start of Coimbatore Bypass and 4 laning from end of Coimbatore Bypass to Tamil Nadu /
Kerala Border Section of NH-47 in the state of Tamil Nadu under NHDP Phase II on DBFOT (Toll) Basis (Package No.
NS-II / BOT/ TN-08) for NHAI.
 Design, Construction, Development, Finance, Operation and Maintenance of Salem to Kumarpalyam and
Kumarpalayam to after Chengapalli on NH-47 in the state of Tamil Nadu on Build, Operate and Transfer (BOT) Basis.
IVRCL’s Power Division projects help harness the power projects to spur industrial growth and light up both urban and
rural homes, playing a pivotal role in execution of power projects as well as downstream activities concerned with power
generation, transmission and distribution.
 Execution of Civil works for 3 X 7.5 MW Bhilangana Hydro Electric Power Projects at Uttaranchal.
 400 KVA Double Circuit Transmission Line covering a distance of 100 Kms – Visakhapatnam to Kathipudi.
 400 KVA Double Circuit Transmission Line covering a distance of 80 Kms – Palandur to Chandrapur.
We also have modern state of the art construction plants, machinery and equipment such as, concrete Batching plants,
Transit Mixers, Concrete Pump, Mechanical Excavators, Cranes, Tippers, Compressors, and welding machines, Electronic
Sensor pavers, Hot Mix Plant, Stone Crusher and Motor Graders etc.
Hindustan Dorr Oliver (HDO), a subsidiary of IVRCL is into Environmental Management, Mineral beneficiation, Pulp and
paper, Fertilizers and Owns a Manufacturing unit for development of equipment in all sectors specially refinery,
Petrochemicals and Oil & Gas.
For IVRCL, People are the Central Theme and Focus of the company. We believe it is our people who have enabled our
company’s growth and development. IVRCL has redefined the quality of infrastructure construction in its many facets
through its commitment. Our care and concern for societal issues, our human touch and our practical approach have made
IVRCL what it is today a leader in infrastructure construction and development providing One-stop turnkey solutions.

Doc No: IVRCL/IMSM/ORG Rev No: 01 Date: 07.06.2012 Page 7 of 54

ORGANISATION CHART
Chairman & Managing Director
Executive Director Chairman

Finance & Group CFO Chief Operating Committee (COC) /
Executive Director
Sr. Vice President

Finance / Member - COC
Director Corp - Management Representative
Company Secretary Technical / Head - HSEQ
Vice President
Finance
General Manager Dy. General Manager
Business Development & Corporate
Head Legal Corporate Strategy Communications &
National /Overseas Business Development
Projects
Head - Deputy Director COO Vice President

COO COO
Power Operations & Buildings &
Water Supply & Transportation Special
Distribution & Project Monitoring
Enviro Projects Industrial Division
Transmission & Contracts / Projects
Division Member COC Division structures
Division
Plant Head DGM Head

General Manager Vice President Group Head
Quality Control Design
TLT Factory Mechanical Division Commercial HR & Admn
Division
All Regional Heads
Regional Management
Representatives (RMR’s)
All Project Incharges

Doc No: IVRCL/IMSM/RAM Rev No:01 Date: 07.06.2012 Page 8 of 54
RESPONSIBILITY & AUTHORITY MATRIX

Top Management has defined responsibility & authority of personnel at different levels in order to implement and maintain
an effective and efficient Integrated Management System, the same is communicated to all in the Organization.
Level-1
Top Management (Comprising of Chairman & Managing Director, Chairman COC, Executive Directors, Directors,
Company Secretary, Chief operating officers (COO s), Members COC, Presidents, Vice Presidents (VP) and General
Managers (GM), Regional Heads & Regional Management Representatives (RMR’s).
Position Brief details of Authority & Responsibility
 Define IMS Policy, Objectives and Mission Statement of Organization.
 Overall in-charge of Organization monitoring key activities.
Chairman &
 Chair important Management Review Meetings and review various key activities.
Managing Director
 Set targets for key areas of activities.
(C&MD)
 Strategic & Key Business Development.
 Acquire and merger at national and international levels.
 To function as the secretariat to C&MD for various aspects pertaining to the management of
contracts, project execution, etc. regularly.
Chairman  Analyze and give decisions immediately on various major issues referred to COC by
Chief Operating Division/Department/Region Heads site in charges.
Committee (COC)  Ensuring improvement in both Top and Bottom Lines.
 Ensuring Implementation of ISO /IMS Systems at IVRCL.
 Reviewing the IMS in Monthly Review Meeting (MRM).
 Overall in-charge of various key Resource Departments - Human Resources, Purchase and Plant
& Machinery
Executive Director  Review additional Resource requirements of the Organization with Division / Department Heads
(ED) and arrange for the same.
 Any other assistance / guidance sought by Division / Department Heads from time to time.
 Chairman of COC
 Responsible for the Organization’s legal and secretarial matters.
Company Secretary  Company’s News letter to be released quarterly on regular basis.
(CS)  Responsible for all legal matters of the company.
 Focusing the IMS to stake holders.
Executive Director  Overall in-charge of entire operations of the Organization pertaining to Finance & Accounts.
Finance & Group  Any other assistance / guidance sought by Division / Department Heads from time to time.
CFO  Allocation of Budget for implementation of IMS for different projects in advance.
 To provide assistance pertaining to Technical & Techno-commercial aspects of various Contracts
of the Organization as required by the Division / Department Heads.
 Check & approve Bids as and when required by the Division Heads.
 Compile and list all back-to-back subcontractors and other subcontractors deployed at various
Contracts under execution.
Director Technical  Periodical review and rate the performance of all the back-to-back subcontractors and other
subcontractors deployed at various Contracts under execution along with concerned Division
Heads.
 Any other assistance / guidance sought by Division / Department Heads from time to time.
 Weight age factor to be considered for IMS at the time of selection of sub contractor/Back to back
sub contractors in order to develop the culture of IMS at all levels.


Head Legal  Responsible for the Organization’s legal and secretarial matters.
 Ensure that processes needed for Integrated Management System are established,
implemented and maintained.
Corporate  Report to top management on the performance of IMS and need for improvement.
Management  Ensure promotion of awareness of customer requirement through-out the Organization.
Representative  Liaison with external parties on all matters relating to IMS/ISO Activities.
 Obtain feedback from all functions on status of IMS implementation.
 Organize Internal Audits and Management Reviews of IMS.
Presidents, Vice
 Total in-charge of respective Department.
Presidents and
 Meet Objectives and Mission Statement of Organization’s IMS Policy defined by Chairman &
General Managers
Managing Director.
and others as Head
 Achieve targets in respective key areas of activities set by Chairman & Managing Director.
of Departments
 Total in-charge of respective Division as Individual Business Unit, right from identifying various
business opportunities, Business Development, Tendering and bagging the Contracts to
Heads of Divisions execution of the same for achieving satisfaction of Customers and Top Management, as per
/ Standards, Specifications and Organization’s Integrated Management System within set Time
Chief Operating Frame and Approved Control Estimates.
Officers (COOs)  Meet Objectives and Mission Statement of Organization’s IMS Policy defined by Chairman &
Managing Director.
 Achieve targets in respective key areas of activities set by Chairman & Managing Director.
 Business Development in the Region as Key Area of Operation.
 Total in-charge of respective Region as Individual Business Unit, right from identifying various
business opportunities, Business Development, supporting Divisions in Tendering and bagging
the Contracts to execution of the same.
 Inspection & close monitoring of projects in the Region for achieving satisfaction of Customers
Regional Heads and Top Management, as per Standards, Specifications and Organization’s Integrated
Management System within set Time Frame & Approved Control Estimates
 Maintaining Databank for further use and guidance.
 To act as top management for respective Region for effective implementation of Integrated
Management Systems at their Regions under the guidance of Corporate Management
Representative.
 IMS issues shall be discussed in the monthly review meeting.
 To support Corporate Management Representative in establishment, implementation and
maintenance of IMS as per ISO 9001:2008, 14001:2004 & OHSAS 18001:2007.
 Reporting to Corporate Management Representative on the performance of the QMS, EMS &
OHSAS Management System and need for improvement, if any. This includes providing
Regional necessary inputs for Management Review of IMS.
Management  Ensuring the promotion of awareness of Customer requirements throughout the Organization.
Representative  Organize internal audits of IMS, as per the direction given by MR, in the respective region.
(RMR’s)  Planning of corrective actions and evaluating their effectiveness.
 Liaison with external parties on matters related to IMS requirements.
 Conducting IMS awareness programs as per the schedules provided by Corporate MR
 RMR’s have to report parallel to corporate MR.
 Revising the IMS as and when required to the scope of projects with reference to ISO standards.

Level-2 Site Management (Comprising of all Sub staff)
 Total In-charge for execution of respective Project Site achieving Customer & Top
Management’s satisfaction as per Standards, Specifications and Organization’s Integrated
Management System, within set Time Frame and Approved Control Estimates
 Carry out execution and discharge other responsibilities strictly as per `time-to-time” directives of
Regional Heads.
 Seek advise & directions from Regional Heads before carrying out works in any area where
Site In-charges external guidance and more clarity is required
 To discharge all responsibilities in time and strictly in line with Organization’s set
Policy/directives obtaining approvals from Regional Heads, as and when required
 To act as top management for respective sites to ensure effective implementation of Integrated
Management Systems at their site under the guidance of Regional Heads/MR/RMRs.
 Liaison with interested parties in all matters related to IMS pertaining to Site.
 IMS issues shall be discussed in the Daily/Weekly review meeting
 Site HSE incharge reports to site incharge and shall assist site management to effectively
implement the requirements of IMS System.
 Liaison with Owner and Sub-contractors representatives on HSE matters on behalf of site
incharge.
 Conducting IMS awareness effectively.
 Ensure compliance and in case of violations initiate disciplinary action, as required.
HSE Incharges  Verify and maintain the statistical data submitted by subcontractors.
 In case of any accident / incident, conduct analysis and suggest corrective measures as
required.
 Fatal accident should report immediately to Corporate Head HSEQ coordination with site
incharge & RMR.
 Investigation for Minor incidents will be done by respective HSE Incharge only.
 In case of Major/Fatal accidents organise investigation by HSE incharge of other site

Doc No: IVRCL/IMSM/SCP Rev No:01 Date: 07.06.2012 Page 11 of 54
SCOPE OF INTEGRATED MANAGEMENT SYSTEM (IMS)
Integrated Management System (IMS) has been established and implemented by IVRCL Limited as per the requirements
of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 standards. The Integrated Management System has been
established and implemented at the corporate office, Regional Offices and all the sites of the organization.
The scope of Integrated Management System is as below:
Design, Development, Engineering, Procurement, Execution, Operation and Maintenance of

Infrastructure Projects comprising Civil, Mechanical, Electrical & Instrumentation components in the
area of Irrigation Projects, Water Supply & Environmental Projects, Power Distribution & Transmission
Projects, Buildings & Industrial Structures Projects, Transportation Projects, Oil & Gas Pipeline
Projects.
All the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 standards are applicable to the
organization.

Doc No: IVRCL/IMSM/GEN Rev No:01 Date: 07.06.2012 Page 12 of 54
GENERAL REQUIREMENTS
IVRCL Limited has developed and implemented Integrated Management System in accordance with the requirements
of ISO 9001: 2008, ISO 14001:2004 and OHSAS 18001:2007.
The Integrated Management System has been established, implemented and maintained to
 Demonstrate organization’s ability to consistently fulfill the requirements as stated in Integrated Management
Systems Policy.
 Eliminate or reduce the adverse environmental impacts and OH&S risks.
 Ensure continual improvement in Health, Safety, Environment and Quality (HSEQ) performance.
Identification of Quality Management System processes and their Interactions:
IVRCL has determined the key processes required to conduct an effective Quality Management System (QMS). The
Macro process map of IVRCL has been documented showing the sequence and interaction of key QMS processes and
the same is presented in Annexure A of Integrated Management System Manual. The key QMS processes have been
documented in the form of Operating Procedures. The Operating Procedures define the criteria and methods to ensure
that both the operation and control of the processes are effective. The key result areas for these processes are defined
as part of the concerned operating procedure.
Management ensures the availability of resources and information necessary to support the operation and monitoring of
these processes and also implement actions necessary to achieve planned results and continual improvement of these
processes.
Out Sourced Processes and their Control
The organization establishes necessary controls on the outsourced processes that can affect product conformity to
requirements. These controls are defined by the concerned Departmental / Divisional Heads, Regional Managers for
the processes outsourced by them.
Cross Reference
Scope of IMS (IVRCL/IMSM/SCP)

Doc No: IVRCL/IMSM/DOC Rev No: 01 Date: 07.06.2012 Page 13 of 54
DOCUMENTATION REQUIREMENTS
IVRCL Limited has a 4-tier document structure for Integrated Management System:
Level 1: IMS Manual

Level 2: Operating Procedures Manual
Level 3: Environmental Aspects Register, OH&S Hazards Register, HSE Legal Register, Quality Assurance
Plans, Site HSE Plan/Manual, Management Programs, Emergency Plans
Level 4: Formats & Records
Level 1:
IMS Manual: The IMS Manual includes the following:
1. Scope of Integrated Management System
2. Justifications for exclusions of requirements of ISO 9001:2008, if any
3. Integrated Management Systems Policy
4. Reference to HSEQ Objectives
5. Documented Procedures and system description against every clause of ISO 9001:2008, ISO 14001:2004 and
OHSAS 18001:2007 Standard.
6. Description of interaction of Quality Management System process.
Level 2:
Operating Procedures Manual: Operating Procedures Manual has been documented separately for the Divisions,
departments and Regional offices.
Level 3:
Environmental Aspects Register: The Environmental aspects register identifies the environmental aspects of activities
and services and evaluates their significance. The Environmental aspects register is prepared separately for the Offices
and project sites.
OH&S Hazards Register: The OH&S Hazards register identifies the OH&S Hazards of activities and services and carries
out the risk assessment. The OH&S Hazards register is prepared separately for the Offices and project sites.
HSE Legal Register: HSE Legal Register identifies the obligations of the offices / project sites against applicable HSE
acts and rules.
Quality Assurance Plan: These include the quality assurance requirements including check lists to ensure that the
products / services meet the client requirements. These are prepared separately for each business division.
Site HSE Manual: Site HSE Plan/Manual includes instructions for critical activities of project sites having significant
environmental aspects and OH&S Hazards.
Management Programs: Management programs define the action plan of the organization for achievement of HSEQ
Objectives.
Emergency Plan: Emergency Plan describes the actions to be taken in case of an emergency.
Level 4:
Formats & Records – Formats are the basic templates used for recording information, being referred in various IMS
documents. Records are monitored concurrently as evidence that the Integrated Management System is working
effectively.
Cross Reference
None
Doc No: IVRCL/IMSM/COD Rev No:01 Date: 07.06.2012 Page 14 of 54
CONTROL OF DOCUMENTS
Identification of Documents:
All documents are provided with a unique document number which is described below:
IMS Manual: IVRCL/IMSM/Code for the Chapter

Operating Procedures: IVRCL/OM/Dept or Division Code/Code for the Chapter
QA Plan: IVRCL/QAP/Division Code/Running Serial Number
Environmental Aspects Register: IVRCL/EAI/Dept or Division Code/Running Serial Number
OH&S Hazards Register: IVRCL/HIRA/Dept or Division Code/Running Serial Number
EHS Legal Register: IVRCL/LGL/Running Serial Number
Emergency Plan: IVRCL/EPR/Location Name
The documents are also provided with Revision Number, which is assigned as: 00, 01, 02, 03..........................
Issue, Adequacy Check, Approval, Amendment and disposal Authority
The authorities have been defined as follows:

Environmental
IMS Operating Aspects / OHS Legal Site HSE Management
Activities QAP
Manual Procedures Hazards Register / Register Manual Programs
Emergency Plan
Document Divisional HSE HSE
Corp MR Corp MR HSE Officers Co-Ordinator
Review Co-ordinator Officers Officers
Divisional
Site In-charge (for Head / Dept
Document Chairman Chairman Divisional Project Sites), RM HSEQ HSEQ Head /
Approval COC COC Head for RO, HSEQ Head Head Regional
Head for HO Head / Site
Incharge
Document Divisional Corp Corp

Corp MR Corp MR HSE Officers Co-ordinator
Issue Co-ordinator MR MR
Change Divisional HSE HSE

Review Co-ordinator Officers Officers
Site In-charge (for

Divisional
Project Sites),
Change Chairman Chairman Divisional HSEQ HSEQ Head / Dept
RMR for RO,
Approval COC COC Head Head Head Head / RM /
HSEQ Head for
PM
HO
Change Divisional Corp Corp
Issue Co-ordinator MR MR
Disposal of
Divisional Corp Corp
Obsolete Corp MR Corp MR HSE Officers Co-ordinator
Co-ordinator MR MR
document
Document Amendment System

In case of need for change of any document, the change originator amends the document including its revision number
and revision date and submits the amended document to the reviewing authority. The reviewing authority checks
adequacy of the document and suitability of the system amended and forwards to the approving authority for approval.
The approving authority approves the document. The brief of changes made are incorporated in the Amendment History
(which is maintained separately for each level / type of document).
Doc No: IVRCL/IMSM/COD Rev No:01 Date: 07.06.2012 Page 15 of 54
The issuing authority, after approval of the amendment, issues the document to the concerned recipients. The record of
distribution of documents is maintained by MR / Corporate RMR. The superseded copy of the documents is maintained
by the issuing authority. The superseded document is withdrawn and destroyed / retained for reference purpose with
suitable identification.
Status of Document
The original copy of the document shall be the Master Copy. The Master Copy of document shall be maintained by the
issuer of the document. The Controlled copy of the document shall be obtained by taking the photocopy of the Master
Copy.
(All IMS documents shall be issued in Hard copy; additionally IMS documents shall also be issued to RMRs in soft copy
in PDF format by Corporate RMR. In case any IMS document is to be issued to any external agency, uncontrolled
copy seal shall be put before issuing the document and list of distribution shall be maintained at corporate office and
Regional offices).
In every level of document, the status of the document shall be indicated. The following shall be the identification for
indicating status:
1. Master Copy
Red colour seal bearing "MASTER COPY” on cover page of document only
2. Controlled Copy
Red Color Seal bearing "CONTROLLED COPY" on cover page of document only
3. Obsolete Copy
Blue Colour seal bearing "SUPERSEDED/OBSOLETE COPY” on the front side of every page.
4. Uncontrolled Copy
Red Colour seal bearing “UNCONTROLLED COPY” on cover page of document only
Control of Documents of External Origin
Externally originated documents are listed by the Department / Division / Regional Office / Site In-charge. The externally
originated documents include IS standards as well as project specific documents received from client.
The externally originated documents are controlled in terms of its distribution. Use of updated version of the documents is
ensured through tracking the availability of the last version of the documents with the identified custodians. The list of
externally originated documents includes the document name, ref. no. of document, revision status and the custodian of
each externally originated document. Wherever the revision status is not available on the document, the document
revision status is tracked by the date of receipt of the document.
Whenever a new document is received, this list is amended by the concerned Department / Division / Regional Office /
Site In-charge. It is the responsibility of the recipient to ensure that the new version of the document is distributed to the
identified custodians and that the older versions are withdrawn.
Cross Reference:
List of documents of external origin.

Doc No: IVRCL/IMSM/COR Rev No: 01 Date: 07.06.2012 Page 16 of 54
CONTROL OF RECORDS
Identification
Records are identified by their title. It shall be practiced that two records with same title shall not be maintained within a
Department / Division / Regional Office / Project Site. All files / registers containing records are labeled. All IMS records
shall be legible, dated with dates, and maintained in an orderly manner.
Storage, Protection and Retrieval
For easy retrieval and protection against deterioration and loss, records are stored at specified locations keeping in
mind security against damage and also ease of access to the relevant users.
Retention and Disposition of Records
Retention period, i.e. the minimum period for which record shall be maintained, shall be specified for each type of
record. List of records is maintained by each Department / Division / Regional Office / Project Site containing the title of
record, retention period and the custodian.
Records are disposed off only after retention period.
Cross Reference:
List of Records

Doc No: IVRCL/IMSM/MGR Rev No: 01 Date: 07.06.2012 Page 17 of 54
MANAGEMENT RESPONSIBILITY
The top management of IVRCL Limited consists of the Chairman & Managing Director and Chairman COC.
The Integrated Management Systems (IMS) Policy of IVRCL Limited is defined by Chairman & Managing Director.
The top management ensures that IMS Objectives are defined by the concerned Divisional Heads / Departmental Heads /
Regional Heads / All Site Incharges
The top management actively promotes awareness of Integrated Management System, Customers requirements, Legal
and Other requirements amongst the employees through different communication sessions.
The top management reviews the effectiveness of Integrated Management System in the Management Review Meetings.
Resources required for effective implementation, maintenance and continual improvement of Integrated Management
System is provided by the top Management.
Cross Reference:
None

Doc No: IVRCL/IMSM/CUS Rev No:01 Date: 07.06.2012 Page 18 of 54
CUSTOMER FOCUS
IVRCL Limited has defined the system of understanding the client requirements as part of the tendering
process. The requirements agreed with client are communicated to the Execution Team along with the
Client’s Letter of Intent. Environmental aspects and Occupational Health & Safety Hazards associated with
the activities managed by IVRCL Limited at different project locations are identified. Applicable HSE legal
and other requirements related to the project activities are also identified.
Client satisfaction is monitored to ascertain the perception of clients regarding the quality of services
provided by IVRCL Limited. Results of such feedback or other client communication are considered in
planning for improvement.
Cross Reference:
Tendering Process (Defined in the Operating Manuals of Business Divisions)

Doc No: IVRCL/IMSM/POL Rev No:01 Date: 07.06.2012 Page 19 of 54
INTEGRATED MANAGEMENT SYSTEM POLICY
Integrated Management System Policy of IVRCL Limited is established by the Chairman & Managing Director.
The Integrated Management System Policy provides a framework for the organization’s IMS initiatives, Objectives and
for continually improving its IMS performance.
Divisional Heads, Departmental Heads, Regional Heads and Site Incharges shall ensure that the Integrated
Management Systems Policy is communicated with the intent that personnel working for or on behalf of the organization
understand their individual IMS Obligations.
The IMS Policy shall be reviewed by the Management Review Committee, during the IMS Management Review
Meetings, and suggestions if any shall be forwarded to the Chairman & Managing Director for consideration. Such
communication shall be sent to the Chairman & Managing Director as part of minutes of management review meeting.
The Integrated Management Systems Policy is presented on the following page:

Doc No: IVRCL/IMSM/POL Rev No:01 Date: 07.06.2012 Page 20 of 54
INTEGRATED MANAGEMENT SYSTEM (IMS) POLICY
IVRCL Limited is implementing Integrated Management System with the following underlying philosophy:
 Service Quality: Achieve consistency of High Level Quality of Service in IVRCL, in every field of
activity and in every stage of service delivery.
 Customer Satisfaction: Ensure that every employee in IVRCL makes the need to focus on fulfillment
of the Customers’ expectations, their primary objective.
 Leadership Objectives: The Corporate Leadership would have its Management Policies and
Objectives fully synchronized with the overall Business Objectives of the IVRCL, throughout its life
cycle.
 Systems & Processes: The Systems and Processes adapted by IVRCL, would address beyond the
basic Operational Needs of the Organization and always stay focused on Quality of Service and
Customer Expectations.
 Continual Improvement: In order to ensure that there is fulfillment of Customer Expectations, there is
a need to improve the level of service delivery continually, by raising the bar at appropriate intervals of
time, within IVRCL.
 Training & Development: For improvement on a continuous basis, planned Training and
Developmental Programs would become an integral part of IVRCL’s operational systems.
 Sensitivity to Environment: All employees of IVRCL would be equally sensitive and committed to
pollution prevention, waste reduction and environmental protection.
 Occupational Health & Safety: Promote a safe and healthy work culture in IVRCL, by committing on
prevention of occupational injury and illnesses, by managing and addressing occupational health and
safety risks in the workplace.
 Legal Compliances: In order to achieve these objectives, the entire team of IVRCL would be sensitive
to and compliant with all applicable laws and other requirements that relate to quality, environmental
aspects and occupational health and safety.
E. SUDHIR REDDY 7th June 2012
Chairman & Managing Director Hyderabad

Doc No: IVRCL/IMSM/OBJ Rev No: 01 Date: 07.06.2012 Page 21 of 54
HEALTH, SAFETY, ENVIRONMENT & QUALITY (HSEQ) OBJECTIVES
HSEQ Objectives shall be defined by the Divisional Heads, Departmental Heads, Regional Heads and site in charges,
considering the client requirements, significant environmental aspects, OH&S Hazards, applicable legal and other
requirements, and views of interested parties. Availability of technological options, financial, operational and business
requirements shall also be considered while defining the IMS objectives.
Divisional Heads, Departmental Heads, Regional Heads and Site Incharges ensure that the HSEQ Objectives are
consistent with the Integrated Management Systems Policy, including the commitment to continual improvement.
The HSEQ objectives are reviewed and updated on yearly basis.
Cross Reference
IMS Objectives

Doc No: IVRCL/IMSM/MP Rev No:01 Date: 07.06.2012 Page 22 of 54
HEALTH, SAFETY, ENVIRONMENT & QUALITY (HSEQ) MANAGEMENT PLANNING
IMS Management Programs are formulated by the Divisional Co-ordinators / Departmental Co-ordinators / RMR’s / Site
Co-ordinators under the approval of Divisional Heads / Departmental Heads / Regional Heads / Site Incharges
respectively for achieving the IMS Objectives.
The IMS Management Programs shall include

1. Activities planned for achievement of IMS Objective.
2. Responsibilities designated for implementation of the plan.
3. Time Targets for completion of each activity.
Review of IMS Management Programs
The HSEQ Management Programs shall be established at site level only & they reviewed by RMR’s / Site HSE
Co-ordinators at least once in a quarter for the implementation status and effectiveness of actions taken to achieve the
HSEQ Objectives. Performance against HSEQ Objectives shall also be monitored by Divisional Co-ordinators /
Departmental Co-ordinators / RMR’s / Site Co-ordinators as per the frequency defined. In case of any deviation in terms
of implementation and / or non-achievement of HSEQ objective, reasons for the same shall be analyzed; corrective
actions shall be planned and implemented in order to ensure that the objective is achieved.
On completion of actions as planned in the HSEQ Management Program, performance shall be evaluated for suitable
duration to confirm achievement of HSEQ Objective as imagined. On satisfactory achievement, the HSEQ Management
Program shall be closed by the concerned Site Incharges.
Deviations in implementation schedule of HSEQ Management Program / performance against HSEQ Objectives shall
be reported in the Management Review meetings also.
CROSS REFERENCE
HSEQ Objectives
HSEQ Management Programs

Doc No: IVRCL/IMSM/MR Rev No:01 Date: 07.06.2012 Page 23 of 54
CORPORATE MANAGEMENT REPRESENTATIVE
Deputy General Manager - HSEQ has been appointed as Corporate Management Representative by the Chairman COC.
Specific responsibilities of Corporate Management Representative include:
1. Coordination of establishment, implementation and maintenance of IMS

2. Tracking of improvements and weaknesses of the IMS by obtaining performance reports from the divisions /
departments / regional offices / project sites.
3. Reporting to the top management team on the IMS performance and any need for improvements
4. Ensuring the promotion of awareness of client requirements in coordination with all the divisions / departments /
regional offices / project sites.
5. Liaison with certification bodies for IMS external audits.
6. Organize internal audits and management reviews.
7. Organize / co-ordinate for IMS specific training requirements for the employees.
Corporate Management Representative is supported by Corporate RMR and Regional Management Representatives.
Specific responsibilities of Corporate RMR include:
1. Support Corporate MR in establishment, implementation and maintenance of IMS

2. Control issuance of IMS Documents, in co-ordination with MR
3. Prepare calendar for internal audit of IMS and track conduct of audits as per the calendar in Co-ordination with
Regional Management Representatives.
4. Collect data on audit non-conformities and analyse them.
5. Monitor closure of NCRs.
6. Collect inputs for management review in co-ordination with Regional Management Representatives and circulate
minutes of review meetings to all concerned.
7. Prepare annual IMS training calendar and forward to all regions
8. Conduct IMS Awareness training at Corporate Office, Regional offices and sites.
Specific responsibilities of Regional Management Representatives include:
1. Issue IMS documents to project sites

2. Organize internal audits at Regional Office and sites, in line with the internal audit calendar.
3. Co-ordinate to ensure timely closure of audit NCRs.
4. Provide monthly IMS MIS report and Inputs for Management Review to MR.
5. Ensure that training programs are organized / conducted as per annual IMS training calendar.
6. Conduct IMS Awareness training at Regional offices and sites.
Cross Reference
None

Doc No: IVRCL/IMSM/COM Rev No:01 Date: 07.06.2012 Page 24 of 54
COMMUNICATION
Internal Communication
Internal communication on the effectiveness of Integrated Management System takes place during IMS MRM’s which will
be conducted at once in six months only at corporate office
Employee suggestion scheme has been implemented to encourage proactive communication from employees to improve
IMS performance. Employee suggestion boxes have been provided in this regard.
Participation and Consultation on OH&S
To facilitate participation and consultation on Occupational health and safety related matters, Safety Committees shall
formed at project sites. Safety Committees are
 Involved in hazard identification, risk assessment and determination of controls
 Involved in incident investigation
 Involved in development and review of OH&S instructions
 Consulted where there are changes that can affect the OH&S performance
Employees are communicated of the constitution of Safety Committee, along with the frequency of meeting of safety
committee, HSE In-charge.
Note: Safety committees shall be conducted at site level only not applicable to corporate and Regional offices.
External Communication
External communication of IVRCL involves communication with Clients, Contractors, Suppliers, Regulatory authorities,
Visitors and neighborhood of the project locations.
The IMS Policy is communicated to the external parties like the contractors working on the project sites, visitors, Suppliers,
neighborhood community, local authorities, through verbal communication or displays.
It has been decided that significant environmental aspects shall be communicated only to the contractors working at the
sites by the concerned Site Incharge. Such communications shall be in the form of awareness sessions conducted at the
Sites.
Communications received from external interested parties including clients on HSE issues of the project sites shall be
recorded by the Safety In-charge at the concerned site. Safety In-charge, in consultation with Site Incharge, shall ensure
that communications received are investigated and responded appropriately. Record of investigation and response shall
also be maintained by the HSE In-charge.
Cross Reference
None

Doc No: IVRCL/IMSM/MRM Rev No: 01 Date: 07.06.2012 Page 25 of 54
MANAGEMENT REVIEW
Management Review of IMS
Integrated management system shall be reviewed, at least once in 6 months, conducted at corporate level, to ensure its
continuing suitability, adequacy and effectiveness.
The management review committee is constituted with the following members:
1. Chairman – COC
2. Executive Director
3. Executive Director Finance and Group CFO
4. Director Business Development and Corporate strategy
5. Member’s Chief Operating Committee (COC), Presidents and Vice Presidents.
6. Divisional and Department Heads.
7. Second in commands of Division and Departments.
8. Corporate Management Representative
9. Corporate RMR
Management review intimation along with review agenda is circulated to the members at least one week in advance by
the Corporate Management Representative (MR).
The aim of the Management Review Committee (MRC) meeting is to arrive at decisions, taking commitments by
identifying actions, assigning responsibilities and fixing targets. The agenda of MRC meetings is given below.
 Actions taken on the previous review meetings.

 IMS Audit (both Internal and Third Party) results.
 Relevant IMS communication from external interested parties, including complaints.
 Improvement required based on customer feedback.
 Results of evaluation of compliance against applicable legal and other requirements.
 Results of IMS Performance Measurement and monitoring.
 Achievement against IMS Objectives and targets.
 Status of incident investigations, Corrective actions and Preventive actions.
 Resource adequacy.
 Review of suitability of Integrated Management Systems Policy and Objectives.
 Changing circumstances, including developments in legal and other requirements related to IMS.
 Recommendations for improvement.
Review Input
Before every management review, Corporate Management Representative shall ensure that Input data for the
management review are collected in advance. Necessary input data for Corporate Office is collected by Corporate
RMR, whereas inputs for Regional offices is collected by Regional Management Representatives and forwarded to
Corporate MR.

Doc No: IVRCL/IMSM/MRM Rev No: 01 Date: 07.06.2012 Page 26 of 54
Review Output
Minutes of Management Review meetings shall record the decisions taken regarding actions / changes required to ensure
continual improvement of Integrated Management System. This includes:
1. Changes to ensure improvement of processes and IMS performance.

2. Changes to IMS Policy and Objectives.
3. Resource requirements and provisioning.
4. Changes to any other element of Integrated Management System.
Records of Management Reviews are maintained by the Management Representative, and copies are made available, in
soft copy, to the other members and Regional Offices for necessary action.
Project Review Meetings
In addition to the management review meetings, project review meetings shall be carried out every month covering all the
projects. These meetings are attended by Chairman – COC, Divisional Heads, Departmental Heads, Regional Heads and
select Site In-charges. These meetings are organized by COC Office. The agenda of the monthly project review meetings
normally include:
 Review of the project performance that includes project status in terms of timeliness, cost and quality.
 Actions required based on customer complaints.
Cross Reference
Minutes of Management Review meetings.

Minutes of Project Review meetings.

Doc No: IVRCL/IMSM/RM Rev No: 01 Date: 07.06.2012 Page 27 of 54
RESOURCE MANAGEMENT
Provision of Resources
Resources required to implement and maintain the integrated management system and continually improve its
effectiveness are identified at the functional level and are provided by the Top Management. The process of provisioning
of human resources is described in IVRCL/OM/HRD/RPR.
Competence, Training and Awareness of Human Resources
Actions to ensure competence
Adequate competence is ensured through the following ways-
1. During recruitment for any position, the concerned Functional Head defines the job description for the position
including the competence requirement in the Manpower Requisition Form, accordingly competent personnel are
selected and deployed following the organization’s recruitment policy; refer IVRCL/OM/HRD/RPR.
2. Competence of employees gets reviewed through their annual Performance appraisals. The requirement for
improvement in competence wherever deficiency is observed by the employee himself or his superior is identified in
the performance appraisal report and actions (Training / exposure / counseling etc) to be taken for achieving the
necessary competence are identified in the performance appraisal report.
System of Training
All new recruits are provided induction training, which includes familiarization with the Integrated Management System.
Detailed procedure for training has been documented, IVRCL/OM/HRD/TDP. Training needs, if any, identified on the basis
of performance evaluation and senior management staff observation are summarized and yearly Training calendar is
prepared. Record of Training is maintained.
All employees shall undergo IMS Awareness programs conducted by the department.
Training may be carried out in lecture style, hands on experience training, coaching & mentoring, workshops and on-the-
jobs. The nature and medium of training of employees shall be dependent on the complexity of work and educational /
language skills of employee.
Effectiveness of functional training for work affecting conformity to product requirements is evaluated by the concerned
superior. Record of “Effectiveness of Training” evaluation is maintained. Re-training as per the result of evaluation of
training effectiveness is organized, as appropriate.
Awareness on Integrated Management System
Awareness of employees on Integrated Management System is provided including the following:
□ Training on Integrated Management Systems Policy and HSEQ Objectives whenever they are revised.
□ Significant Environmental Aspects and significant OHS Hazards associated with individual’s work
□ Discussions on individual / group contributions towards achievement of HSEQ Objectives, their roles and
responsibilities within IMS.

Doc No: IVRCL/IMSM/RM Rev No: 01 Date: 07.06.2012 Page 28 of 54
□ Importance of conformance with the IMS Policy, Procedures and Instructions, benefits of improved performance and
consequences of deviations from specified Procedures / instructions.
□ Roles and responsibilities during emergency condition.
Records of Education, Training, Skill, Experience
Record of Education, Experience (CVs) and Training records (Performance Appraisals, Training Needs Summary,
Training Calendar, Training Attendance Record, Effectiveness of Training Evaluation Record) are maintained by the HR
Department.
Infrastructure
Adequate infrastructure is provided and maintained in order to achieve conformity to product requirements. The
infrastructure includes:
1. Workspace
2. Equipment for construction purpose
3. Office equipment
4. Supporting services (such as transport, communication or information systems).
Work Environment
Pleasant work environment is provided by the organization to ensure effectiveness of resources.
Cross Reference
1. Recruitment Process (IVRCL/OM/HRD/RPR)

2. Training & Development Process Map (IVRCL/OM/HRD/TDP)
3. Operational Manual of Mechanical Division

Doc No: IVRCL/IMSM/PLN Rev No: 01 Date: 07.06.2012 Page 29 of 54
PLANNING OF PRODUCT REALIZATION
The planning process for product delivery includes the following:
 PCA for execution

 Detailed execution plan
 Detailed Resource plan
 Detailed Expenditure plan
 Cash flow for execution of Contract within stipulated contractual period
 Quality Assurance Plan
 Site HSE Planning
The details of the same are defined in IVRCL/OM/RO/PPE.
Records are maintained to provide evidence that the realization processes, resulting product / service and HSE
performance meet requirements.
Cross Reference:
1. Procedure for execution of projects (IVRCL/OM/RO/PPE)

Doc No: IVRCL/IMSM/CRP Rev:01 Date: 07.06.2012 Page 30 of 54
CUSTOMER RELATED PROCESSES
Determination of Requirements related to the Product
As part of tendering process, IVRCL ensures that the requirements of clients both stated and implied as well as
applicable statutory and regulatory requirements are determined.
IVRCL ensures that client requirements as given in the tender document are clearly understood together with the
requirements which are not stated by the client but are necessary for specified or intended use of the product as also
applicable statutory and regulatory requirements.
Post delivery requirements, if any are also determined by IVRCL at part of the tendering process.
Review of Requirements related to the Product

Concerned Business Division reviews the Client Letter of Intent / Work order to ensure that Product / service
requirements are clearly defined, and IVRCL has the ability to meet the defined requirements. If client requirements
specified in LOI / WO differ from those mentioned in the tender, it is resolved through interfacing with customers,
before accepting the LOI / WO. Evidence of review of LOI / WO and order confirmation to client is maintained.
In case of amendment in the client requirement, the same is documented and communicated to the concerned
Execution Team.
Customer Communication
Interface is maintained with the prospective clients by the BD&CS department for pre-qualification purpose.
Post-qualification, the interface is maintained with the clients by the concerned Business Division during tendering
stage. On award of the LOI, the interface with client is maintained by concerned Business Division, Regional Office
and Project team for resolution of client complaints and client feedback.
Environmental Aspects Identification and Significance Evaluation
Identification of Environmental Aspects:

The Environmental Aspects and their impacts associated with the activities, products and services, on which IVRCL
has control or influence are identified during meetings of the Divisional Co-ordinators, Departmental Co-ordinators, site
Team and HSE team. Environmental aspects / impacts are identified separately for the activities of Corporate Office,
Regional Offices and the activities carried out at the active project sites. Consideration is given to planned or new
developments, or new or modified activities, products and services while identifying the Environmental Aspects. The
Environmental Aspects beyond the sphere of influence of IVRCL are not considered. Actual and Potential
Environmental Aspects are identified for:
1. Normal Operating Conditions
2. Abnormal Conditions
3. Reasonably foreseeable Emergency situations
Significance Evaluation of Environmental Aspects:
The identified environmental aspects associated with the activities, products and services of IVRCL shall be evaluated
by Divisional Co-ordinators, Departmental Co-ordinators, Site Team and HSE team to identify those environmental
aspects that have or can have significant impact on environment. Criteria for significance evaluation as defined below
shall be applied to all environmental aspects / impacts:

1. Environmental Aspects identified under normal / abnormal condition having applicability of Legal and / or other
requirements shall be considered to be Significant.
2. Environmental Aspects having significant potential for resource savings shall be considered to be Significant. The
criteria for the same shall be communicated to the HSE Team members, in advance, by the Corporate
Management Representative. Similarly, Environmental Aspects not having significant potential for resource
savings shall be considered to be Non-significant.
3. All Aspects identified under Emergency condition shall be considered to be significant and addressed as part of
Emergency Plan.
4. For all those environmental aspects where the above defined over-riding criteria does not become applicable,
Significant Environmental Impacts are identified on the basis of a rating system as given below :
 Severity of Impact.
 Probability of occurrence of Aspect.
 Quantity (Scale of aspect)
 Detectability.
The cut-off score for the significant environmental aspects, where over-riding criteria are not applicable, is 16 and
above.
Criteria for Rating of Environmental Aspects
CRITERIA SCORE
Severity ( 5 - 1 )
Major Environmental Accident 5
Major soil / water / air pollution, causing decay of any
4
on- site /off-site ecological system
Localized impact on flora / fauna / soil / air/ water 3
Minor contribution to global environmental issues 2
Slight impact or negligible impact 1
Likelihood of Occurrence of Aspect ( 5 - 1 )

Continuous 5
Several Times a day 4
Once a day 3
Once a week 2
Once a month or less frequent 1
Quantity ( 5 – 1 )
Excessive 5
Very High 4
High 3
Moderate 2
Low 1

Detectability ( 5 - 1 )
More than 24 hours 5
More than 12 hours 4
More than 6 hours 3
More than 1 hour 2
Immediately 1
OHS Hazard Identification, Risk Assessment and Determining Controls:
Identification of OHS Hazards
The Occupational Health and Safety Hazards associated with the activities and services are identified by IVRCL during
Management Review meetings of the Divisional Co-ordinators, Departmental Co-ordinators, Site Team and HSE team.
And the HSE activities carried out at the active sites. OH&S Hazard identification is carried out, within the defined scope
of Integrated Management System, considering:
1. Routine and non-routine activities

2. Activities of all personnel having access to the workplace (including contractors and visitors)
3. Infrastructure, equipment and materials at the workplace (whether provided by IVRCL or others)
4. Hazards originating outside the workplace capable of adversely affecting the health and safety of personnel
under the control of IVRCL within the workplace.
5. Design of work areas, processes, installations, machinery, operating procedures and work IVRCL, including
their adaptation to human capabilities
OHS Risk Assessment
The OHS Risk Assessment is carried out, during meetings of the Divisional Co-ordinators, Departmental Co-ordinators,
site Team and HSE team, taking into consideration the operating experience and capability of risk control measures
that are already in place. All the identified OHS hazards are assessed in terms of severity of harm and probability of
occurrence of the hazard.
The criteria used for assigning the rating for Severity of harm and probability of occurrence of hazard are given below:
Likelihood of occurrence of hazard:
Rating Likelihood of occurrence of Hazard

7 At least once in a week
6 At least once in a month
5 At least once in a quarter
4 At least once in 6 months
3 At least once in a year
2 Has happened at least once at IVRCL
1 Has never happened at IVRCL

Severity of Harm:
Rating Injury Illness
6 Fatal Injury Death

Occupational disease or other illness causing time
5 Permanent disabling injury
off work for more than a month
Medical aid injury, causing time off Lost time illness, causing time off work more than
4
work more than 48 hours 48 hours
Lost time illness, can be recovered through

Medical aid injury, causing time off
3 general medical treatment, causing time off work
work up to 48 hours
up to 48 hours
Lost time illness, can be recovered through
Medical aid injury, can resume work
2 general medical treatment, can resume work
on the same day
on the same day
1 First aid injury No loss time illness
Risk Rating
Likelihood of occurrence of hazard X Severity of Harm
Classification of Risk
High Risk Risk Rating is more than 12

Medium Risk Risk Rating is between 8 to 12
Low Risk Risk Rating is less than 8
Control on Significant Environmental Aspects / OHS Hazards

Significant Environmental Aspects / OHS Hazards as identified above are considered for elimination / reduction, and
are addressed by formulating HSEQ Objectives and Targets / institutionalizing Site HSE Manual and Work Instructions
for operational Control purpose.
Following hierarchy is considered for OH&S risk / environmental impact reduction:
1. Elimination
2. Substitution
3. Engineering controls
4. Working instructions including signage / warnings
5. Use of Personnel protective equipment
The adequacy of controls is evaluated as part of HSEQ performance and reviewed, as required.
Review and updating of Environmental Aspects / OHS Hazards
Environmental Aspects Register and Occupational Health and Safety Hazards Register are reviewed and updated, at
least once in a year or earlier in case of any major change, by taking inputs from the following sources:

1. Non-conformance reports raised during Management System audits

2. HSE incidences as observed by IVRCL
3. Communications received from interested parties, both internal and external
4. Internal HSE Performance evaluation
5. Incident Investigation Reports
6. Changes in Legal and other requirements
7. Planned or new developments, or new or modified activities, products and services
Legal and Other Requirements
Identification and Update of Legal Requirements
Head - HSEQ identifies the applicable legal requirements for Offices and Project Sites respectively in the form of “HSE
Legal Register” which defines the obligations of Offices and Project Sites against various acts and rules that are
applicable to the activities of IVRCL.
Information on the amendments in existing laws or the enactment of any new legislation is received through external
consultants. The HSE Legal Register shall be reviewed and updated, based on the above inputs, at least once a year.
Identification and Update of Other Requirements
EHS requirements, if any, as specified in the Instructions to Bidders (ITB) and subsequently entered into contract with
customers shall form part of “Other Requirements”.
Any change or further communication on HSEQ requirements received from customer shall be considered as other
requirement and appropriately addressed in the Site HSE Manual.
Communication of Requirements
Head - HSEQ and site incharge shall ensure that the applicable legal and other requirements are communicated to the
concerned employees and other relevant interested parties through training /communication sessions.
Cross Reference:
2. Environmental Aspects Register

2. Occupational Health and Safety Hazards Register
2. Register of Legal Requirements

Doc No: IVRCL/IMSM/DAD Rev No: 01 Date: 07.06.2012 Page 35 of 54
DESIGN AND DEVELOPMENT

 Design Engineering Planning
Design Division will plan and control the design and development of product / service on contract to contract basis.
During Design Engineering planning, Design division will determine
a) Design and development stages,
b) Review, verification and validation that are appropriate to each design and development stage and
c) The responsibilities and authorities for design and development
 Design and Development Inputs

Inputs relating to project requirements are determined and records maintained. These inputs generally comprises of
a) Functional and performance requirements
b) Any applicable Regulatory and Statutory requirements
c) Other requirements essential for design and development
These inputs are periodically reviewed for adequacy
 Design and Development Outputs
The outputs of design and development activities are provided in a form that enables verification against inputs and
shall be approved prior to release.
Such outputs will be to
a) Meet the input requirements for design and development
b) Provide appropriate information for purchasing, execution and for service provision
c) Contain or refer project execution acceptance criteria and
d) Specify characteristics of the product that are essential for its safe and proper use
 Design and Development Review
At suitable stages, systematic reviews of design and development will be performed in accordance with the planned
arrangements in order to
a) Evaluate ability of results of design and development to meet requirements and
b) Identify any problems and propose necessary actions
Records of such reviews in consultation with concerned functions and actions arising after such consultations are
maintained.
 Design and Development Verification
Verification of such design activities are performed in accordance with planned arrangements to ensure that design
outputs meet the input requirements. Records of such verifications along with any actions taken or to be taken are
maintained.
 Design and Development Validation
Design validation shall be performed in accordance with planned arrangements to ensure that the resulting product or
service is capable of meeting the specified intended use. Records of such validations are maintained at site as
required.
 Control of Design and Development changes
Whenever any changes to design take place, such changes are identified and records maintained. Such changes will
be reviewed, verified and validated by identified responsible authority, before its implementation.
Cross Reference:
Design Process Flow Chart (IVRCL/OM/DES/PFC)
Doc No: IVRCL/IMSM/PUR Rev No:01 Date: 07.06.2012 Page 36 of 54
PURCHASING
Purchasing Process
IVRCL has defined documented procedure to ensure that purchased product conforms to specified purchase
requirements. Suppliers of critical materials, plant & machinery used for construction purpose are selected based on
their ability & performance records. Criteria for selection, evaluation and re-evaluation of suppliers are established.
Records of the results of evaluations and necessary actions arising from the evaluation are maintained. Procedure for
supplier registration and performance re-evaluation has been defined in IVRCL/OM/PUR/PRO.
Purchase Information
Clear and complete specifications with commercial terms & conditions are given in the purchase order. Before release,
purchase orders are reviewed for adequacy of specified requirements.
Purchasing documents contain the necessary information to describe requirements for purchased materials and
services; including, where appropriate, requirements for approval or qualification of product, procedures, equipment,
and personnel, inspection of material at supplier’s premises before clearance for dispatch etc. Relevant HSEQ
requirements are also defined in the work orders issued to the contractors working at the project sites.
Verification of Purchased Products
Where specified in the contract, customer or third party inspection is carried out to verify the quality of product.
The QC/QA Incharges at sites ensures that incoming product is approved prior to release based on inspection and
testing as per Quality Assurance Plan.
Cross Reference:
Purchase Procedure (IVRCL/OM/PUR/PRO)

Doc No: IVRCL/IMSM/PSP Rev No: 01 Date: 07.06.2012 Page 37 of 54
CONTROL OF PRODUCTION AND SERVICE PROVISION
IVRCL has established procedure for Project Management covering project planning, project execution and final handing
over of the project which covers the following:
 Description and characteristics of product / service

 Availability of work instructions / method statements, as necessary
 Use of suitable equipment
 Availability of monitoring and measuring equipment
 Implementation of monitoring & measurements
 Release, delivery and post delivery activities.
Installation, testing and commissioning activities are continuously monitored as per documented quality plan/procedure.
Installation is carried out based on approved drawings and contract specifications. Guidelines are followed for safe
operation at construction site.
IVRCL has institutionalized operational controls for the activities and operations that are associated with the identified
OH&S hazards where implementation of controls is necessary and against identified significant environmental aspects
consistent with its IMS Policy, Objectives & Targets. These include:
 Documented Site HSE Manual, Work Instructions detailing the manner of conducting activities, where absence of
such Site HSE Manual / Work Instructions may result in deviations from the stated IMS Policy, HSEQ Objectives
& targets.
 Stipulating the operating criteria in the Site HSE Manual / Work Instructions
 Controls related to purchased goods and equipment
 Controls related to contractors
 Controls related to visitors to the workplace
IVRCL ensures that applicable requirements are communicated to the concerned parties.
Cross Reference:
1) Site HSE Manuals

2) Work Instructions

Doc No: IVRCL/IMSM/VAL Rev No: 01 Date: 07.06.2012 Page 38 of 54
VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
Special processes, such as welding are carried out by trained/ qualified personnel. Records of qualification/ training of
such personnel are maintained. Instrument and testing equipment are calibrated for ensuring continuous process
capability. Applicable standards and codes are followed and records are maintained as per requirement.
IVRCL establishes arrangements for these processes including the following:
 Criteria for review processes and approval

 Qualifications of personnel and approval of equipment
 Use of specific methods & procedures
Necessary records in support of the above are maintained.
Cross Reference:
None

Doc No: IVRCL/IMSM/IDT Rev No:01 Date: 07.06.2012 Page 39 of 54
IDENTIFICATION AND TRACEABILITY
Sites maintain a system for identification by way of labels, tags, boards wherever applicable. Where traceability is a
contract requirement, unique identification of product and related records are maintained.
At all stages from receipt of material at site to installation, methods such as markings, stamping, tagging, labeling, etc.
are used to indicate appropriate inspection status. Records of inspection and testing are maintained to indicate whether
the product has passed specified requirements.
Cross Reference:
None

Doc No: IVRCL/IMSM/CPR Rev No: 01 Date: 07.06.2012 Page 40 of 54
CUSTOMER PROPERTY
Customer property includes intellectual property apart from movable & immovable property.
IVRCL ensures that client supplied property is suitably preserved till the time it is under the possession or use of IVRCL.
IVRCL also ensures that data / information supplied by the client is kept confidential.
Cross Reference:
None

Doc No: IVRCL/IMSM/POP Rev No: 01 Date: 07.06.2012 Page 41 of 54
PRESERVATION OF PRODUCT
IVRCL ensures that clearing, handling, storage and preservation to ensure that loss and damage of product is
eliminated or minimized. Inspection for damages and deterioration if any are carried out and appropriate action is
taken. IVRCL ensures that suitable methods are utilized to prevent damage to property as also prevention of injury and
illness to the personnel involved.
Cross Reference:
None

Doc No: IVRCL/IMSM/MME Rev No: 01 Date: 07.06.2012 Page 42 of 54
CONTROL OF MONITORING AND MEASURING EQUIPMENT
IVRCL has established procedure for control of inspection, measuring and test equipment including those used by sub-
contractors. Critical inspection, measuring and test equipment are calibrated at specified intervals against measurement
standards which are traceable to national / international standards and the records are maintained.
Calibration status is indicated on the equipment by suitable means. Where it is not possible to indicate the calibration
status on the equipment, the same is indicated through records.
Inspection, measuring and testing equipment are properly handled and stored. As necessary, action is taken for
safeguarding the calibration setting against tampering.
When equipment is found to be out of calibration, the effect of the same on the previous inspection is assessed and
corrective action is taken as required.
Where specified in the contract, technical data pertaining to inspection of equipment is made available to the
customer/consultant.
Cross Reference:
Instrument Calibration Record

Doc No: IVRCL/IMSM/MAI Rev No: 01 Date: 07.06.2012 Page 43 of 54
MEASUREMENT, ANALYSIS AND IMPROVEMENT (MAI) - GENERAL
IVRCL plans and implements the monitoring, measurement, analysis and improvement processes needed as defined in
the following sections
 To demonstrate conformity to product / service requirements
 To ensure achievement of IMS Objectives and targets
 To ensure conformity of the integrated management system
 To continually improve the effectives of the integrated management system.
Cross Reference:
None

Doc No: IVRCL/IMSM/CS Rev No: 01 Date: 07.06.2012 Page 44 of 54
CUSTOMER SATISFACTION
As one of the measurements of the performance of the IMS, IVRCL monitors information relating to customer
perception as to whether it has met customer requirements. The customer perception is obtained by Regional Heads /
Site Incharge by way of commendation letters, completion certificates, customer feedback, HSEQ Appreciation
certificate etc., and copy shall be sent to Respective Divisions at corporate office. This is conducted to capture
information on customer opinion, perceived value, dissatisfaction and other views to build customer confidence.
The feedback received from customers is analyzed to identify the improvement areas and corrective actions are
planned accordingly.
Cross Reference:
None

Doc No: IVRCL/IMSM/IA Rev No: 01 Date: 07.06.2012 Page 45 of 54
INTERNAL AUDIT
Audit Planning
 Internal Audit of Integrated Management System (IMS) is conducted once in a 6 months covering all the functions
and sites. Audit Calendar is prepared by Corporate Management Representative for Corporate Office, Regional
Offices and Project Sites taking into consideration the status and importance of the processes and areas to be
audited as well as the result of previous audits. Specific audit schedules are prepared considering the audit
calendar.
 The Corporate MR / Corporate RMR shall ensure that the auditor is not directly responsible for the activity being
audited. The audits may be carried out by trained internal auditors or engaging the services of external agencies
having experience of auditing similar sector.
 The Corporate MR / RMR shall ensure that the internal auditors deployed for the audit are competent. The audit
team shall always comprise of 2 members. The audit team leader shall have undergone training on internal
auditing of IMS and shall have industrial experience of minimum 5 years. The audit team member shall have
undergone training on internal auditing of IMS. The team member can be upgraded to team leader after conducting
2 audits with team leader.
 Regional MR shall sent approved audit schedule / IOC to corporate MR/RMR
 The audit schedule shall be circulated to the person concerned in advance to ensure availability of both the
auditors and auditees.
Preparation for Audit
 Audit check list concerning the area and scope of audit may be prepared by the auditor for a particular audit.
 The auditors may obtain the previous Non conformance Reports for verification of effectiveness of corrective
actions and implementation of the Integrated Management System.
Conduct of an Audit
Auditors conduct an audit by carrying out all or a combination of the following activities:
 Desk top review of documents to check the adequacy of the system as against ISO 9001:2008, ISO 14001: 2004
and OHSAS 18001:2007 standards.
 Verify the effectiveness of the corrective actions taken, Nonconformance Reports closed since the last audit.
 Carry out verification to determine whether actual practices conform to the requirements of the documented plans,
procedures and instructions.
 Evaluate the effectiveness of IMS in meeting the IMS Policy and Objectives.
 Interview personnel concerned to understand the effectiveness of training, communication and personal
understanding of roles and responsibilities as per the Integrated Management System.

Doc No: IVRCL/IMSM/IA Rev No: 01 Date: 07.06.2012 Page 46 of 54
Audit Reporting
 The audit observations are recorded by the auditor in the “Audit Observation Sheet”. Both the areas of
conformance and non-conformance observed by the auditor are recorded in the Audit Observation Sheet. The
observations are clearly identified as “Conforming” and “Non-conforming” by the auditor in the Audit Observation
Sheet. Potential non-conformities are also recorded in the Audit Observation Sheet and are identified as “Area for
Improvement (AFI)”.
 The Non-Conformances / AFIs are recorded in the ‘Nonconformance Report’. Non-conformances shall be
supported by objective evidence.
 While preparing Nonconformance Reports, the auditors must
 Mention the activity audited, auditee’s name and date of audit

 Mention the objective evidences which support the observed nonconformance
 Mention to which specified requirements the nonconformance is attributed
 Get the auditee agreed on the observed nonconformance.
 Auditors submit the original Audit Observation Sheets and Nonconformance Reports to the MR / RMR.
 All Regional MR shall obtain report & send original copies to MR/ Corporate RMR (Observation sheet & closed
NCR reports)
Closure of Non-conformance Reports
 The concerned in-charge ensures that corrections and corrective actions are taken without undue delay to
eliminate detected nonconformities and also their causes.
 The follow up of the audit is done by the auditor any day after the proposed completion date of corrective action by
the auditee. The nonconformance Report is closed on satisfactory evidence of correction and corrective actions
taken.
 On verification of the correction and corrective actions on the nonconformities raised, the same may be closed.
Cross Reference:
1. List of Trained Internal Auditors

2. Internal Audit calendar / schedule
3. Audit Observation Sheet
4. Non - Conformance Report

Doc No: IVRCL/IMSM/MMP Rev No: 01 Date: 07.06.2012 Page 47 of 54
MONITORING AND MEASUREMENT OF PROCESSES
IVRCL applies suitable methods for monitoring and, where applicable, measurement of relevant IMS processes.
A process is effective only if desired results are achieved. Effectiveness is measured in terms of product quality,
delivery time, operational cost, HSE performance and customer satisfaction.
 Performance is monitored against Key Result Areas (KRAs) / HSEQ Objectives by the concerned function as per
the frequency defined in the Operational Manual.
 Implementation status of HSEQ Management Programs is evaluated by the concerned function at least once in a
quarter.
 Conformance to the operating criteria stipulated in the Site HSE Plan/Manual / Work Instructions is monitored on
an on-going basis by the HSE Officers as part of periodic safety inspections.
 Occupational Ill health, incidents (including accidents and near misses) etc are monitored and reported in monthly
HSE MIS report.
 Evaluation of compliance against HSE Legal Requirements is carried out by the MR / RMR for Corporate Office /
Regional Office and HSE Officers for active sites at least once in 6 months. The compliance status is reported in
HSE Legal Register - Compliance Evaluation Report. The non-conformance observed, if any, is specifically
highlighted in the Compliance Evaluation Report. The results of compliance evaluation are also discussed in
Management Review meetings.
When monitoring and measurement of processes and performance demonstrates non-achievement of planned results,
correction and corrective actions are taken as appropriate. Results of monitoring and measurement are utilized for
preventive actions, as appropriate.
Cross Reference:
1. Performance report against KRAs / Objectives

2. Implementation status report against HSEQ Management Programs
3. Safety Inspection Reports
4. Monthly HSE MIS Report
5. HSE Legal Register - Compliance Evaluation Report

Doc NO:IVRCL/IMSM/MPR Rev No:01 Date: 07.06.2012 Page 48 of 54
MONITORING AND MEASUREMENT OF PRODUCT
IVRCL has established a procedure for inspection and testing to ensure that the products and workmanship are
inspected as per quality assurance plan at different stages of execution. It is ensured that all inspection and testing
activities are carried out as per QA Plan and records indicating the conformance status against specified requirements
are maintained.
Product release and service delivery do not proceed until the planned arrangements have been satisfactorily
completed.
QC department at project sites is responsible for planning and implementing effective monitoring and measurement of
product.
Cross Reference:
1. Quality Assurance Plan

2. Inspection and test records

Doc No: IVRCL/IMSM/NCP Rev No: 01 Date: 07.06.2012 Page 49 of 54
CONTROL OF NON- CONFORMING PRODUCT
Control of Non-conforming Product
Processes are established and maintained to ensure that the products not conforming to specified requirements are
prevented from unintended use. This control provides for identification, documentation, evaluation, segregation and
disposition of non-conforming products.
Concerned Region Heads and Site Incharge are responsible for reviewing and disposition of non-conforming products.
Non-conforming products are reviewed in accordance with documented processes / specifications as follows:
 Reworked to meet the specified requirements

 Accepted with or without repair by concession
 Regarded for alternative application
 Rejected or scrapped
When non-conforming product is corrected, the same will be subjected to re-verification to ensure that the product
requirements are met. When non-conformity is identified after delivery or in use, appropriate corrective action is taken to
the effects, or potential effects of non-conformity.
Concerned Region Head and Site Incharge approve the concession approval after consultation with the Customer as
required.
Emergency Preparedness and Response
Identification of HSE Emergencies
Foreseeable emergency conditions that may arise during conduct of the activities are identified during OH&S hazards
identification and risk assessment and Environmental aspects impacts Evaluation. While identifying the probable
emergency situations, experience of previous incidents are considered.
Planning for Preparedness and Response in emergencies
For responding to emergency situations and also preventing / mitigating the HSE consequences that may be associated
with these emergencies, Emergency Plan is prepared for each site.
The causes of all such situations that led to an emergency in the past have been analyzed and the required preventive
measures to control adverse HSE consequences have been incorporated in the Emergency Plan. The Emergency Plan
defines the response requirements with detailed responsibility definition and communication networks essential for
tackling the emergency. The emergency plan includes the details of agencies whose services may be required during
emergency.
The Emergency plan shall be reviewed and revised, where necessary, in particular after the periodical testing and
occurrence of emergency situations to prevent recurrence.
Testing of Emergency Plan

The emergency plans are tested by way of mock Drills through simulating the possible emergency situation, but not
involving the external agencies. The mock drills shall be conducted at sites once in six months.
Cross Reference:
1. Emergency Plan

Doc No: IVRCL/IMSM/AOD Rev No:01 Date: 07.06.2012 Page 50 of 54
ANALYSIS OF DATA
IVRCL collects and analyses data related to:

 Customer Feedback
 Conformance to Product requirements
 Characteristics and trends of processes and products, including opportunities of Preventive actions
 Suppliers
 HSEQ Performance
Analysis of data is carried out to demonstrate the suitability and effectiveness of the Integrated Management System and
also to identify the opportunities for continual improvement of IMS.
Cross Reference:
None

Doc No: IVRCL/IMSM/CIM Rev No: 01 Date: 07.06.2012 Page 51 of 54
CONTINUAL IMPROVEMENT
To ensure continual improvement in effectiveness of Integrated Management System, performance of IMS against
formulated Integrated Management Systems Policy, HSEQ Objectives and Management programs are monitored. Audit
results, Preventive actions, Corrective actions, overall IMS performance to achieve customer satisfaction and legal and
other requirements compliance related information are also analyzed and reviewed, in Management Review Meetings,
for improvement.
Cross Reference:
None

Doc No: IVRCL/IMSM/CA Ref No: 01 Date: 07.06.2012 Page 52 of 54
CORRECTIVE ACTIONS
1. Identification of Non-conformances
Non-conformances are identified through:

 Reviewing non-conformances incl. customer complaints
 Results of Internal audits
 Performance tracking reports against HSEQ Objectives / Key results areas
 Review of implementation status of Management Programs
 HSE Inspection & Test results
 Evaluation of compliance against legal and other requirements
 Accident / Incident Reports
 Communication from interested parties (Internal or External)
 Supplier performance re-evaluation data
2. Actions against a Non-conformance:
Against each non-conformance, two levels of actions can be taken,
Correction: Corrections are those actions taken against a non-conformance to ensure that the particular
nonconformance is corrected and consequence of the non-conformity is controlled.
Corrective Actions: The corrective actions are those actions that are taken to ensure that a major or recurring non-
conformance is prevented from its recurrence.
3. Corrective Actions for non-conformances raised in the audits

The non-conformances are recorded during audit in the Non-conformance Report, NCR. The auditee takes the
corrections and also the corrective actions to eliminate the non-conformity and their causes. Corrections as well as
corrective actions are recorded in the NCR form. On verification of the corrections and corrective actions, the NCR is
closed.
4. Corrective Actions for Accidents / Incidents
All HSE incidents are recorded in the “Accident/Incidence Report”. The cause of incident is investigated and corrective
actions are planned and implemented by the concerned function. Corrective Actions taken shall be appropriate to the
magnitude of incident and commensurate with the HSE risk encountered. Accident/incident report shall be closed after
evaluating the effectiveness of corrective action.
5. Corrective Actions for Other non-conformances
The related records to identify non-conformities as mentioned in section 1 are reviewed by the concerned HODs/
functional heads periodically for identification of repetitive or major non-conformities requiring Corrective Actions. The
following system is followed for taking corrective actions against such identified repetitive / major non-conformities:

Doc No: IVRCL/IMSM/CA Ref No: 01 Date: 07.06.2012 Page 53 of 54
1. The concerned employee is responsible for taking corrective action against the identified repetitive or major non-
conformances. The Non-Conformities identified for Corrective Action are reviewed to identify the Root Cause.
For this first the possible causes of non-conformance are identified by the concerned employee. The possible
causes identified are further evaluated to identify the root cause.
2. If the root cause involves more than one function, a Corrective Action Report (CAR) is raised by the concerned /
affected function. The HOD identifies the cross-functional Team (CFT) for rectifying the cause.
3. The actions required to eliminate root cause are brainstormed by CFT, these are agreed and actions planned
with defined responsibilities are recorded in the CAR form. Actions are undertaken as per the planned
arrangements. The proposed corrective actions shall be reviewed through the OH&S risk assessment /
environmental impact assessment process prior to implementation.
4. The effectiveness of corrective actions is reviewed by the head of the concerned function and recorded in CAR
form. On satisfaction on effectiveness of the corrective actions, the CAR form shall be closed.
5. In case the corrective actions results into changes in the Integrated Management System, the same are recorded
in `CAR’ form and the changes are made following the procedure for Control of Documents.
6. In case for the same root cause, there is probability of occurrence of similar non-conformity elsewhere in the
organization, the preventive measures to be taken are identified by CFT and actions taken are recorded in the
CAR Form.
Cross Reference:
Corrective Action Report

Doc No: IVRCL/IMSM/PA Rev No:01 Date: 07.06.2012 Page 54 of 54
PREVENTIVE ACTIONS
The preventive actions are those that are taken to ensure that a potential non-conformance is prevented from its
occurrence.
Potential non-conformances are identified to prevent the occurrence at the first instance. Such potential non-
conformances are identified from the following sources of information:
 Learning from other sites of IVRCL
 Learning from other organizations in infrastructure sector
 Learning Incidents
 Review of performance
 Training effectiveness review
 Internal / External Audits’ observation
 Customer feedback
 Findings of data analysis
The potential non-conformities can be identified during inspection, review, auditing, performance measurement and
monitoring, etc.
System for taking Preventive Actions
1. The identified potential non-conformities shall be reviewed to identify the Root Cause. For this first the
concerned functions are communicated about the non-conformance and possible causes are identified. The
possible causes identified are further evaluated to identify the root cause.
2. The need for preventive actions is assessed considering the severity of impact on customer satisfaction /
product quality / HSE consequence etc. The preventive actions shall be commensurate to the potential
consequence.
3. In case need of taking preventive actions is ascertained by the concerned head, the actions are planned and
all the relevant details are recorded and maintained in the Corrective Actions Report (CAR). The proposed
preventive actions shall be reviewed through the OH&S risk assessment / environmental impact assessment
process prior to implementation.
4. The preventive actions taken and their effectiveness in preventing occurrence of the potential nonconformance
are reviewed. The records of preventive actions taken and results of review of effectiveness for preventing
occurrence are maintained in the CAR form.
5. Records of preventive measures are maintained for future reference.
Cross Reference:
Corrective Action Report


Level - 01 IMS Manual

Caricato da

Informazioni sul documento

Descrizione originale:

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

Level - 01 IMS Manual

Caricato da

Copyright:

Formati disponibili

INTEGRATED MANAGEMENT SYSTEM

ISO 9001:2008 – Quality Management System

Doc No: IVRCL/IMS/001, Rev No: 01

Regd. Office: M-22/3RT, Vijayanagar Colony, Hyderabad.500057, A.P. INDIA.

Corporate Office: “MIHIR”, 8-2-350/5/A/24/1B, Road No -02,

INTEGRATED MANAGEMENT SYSTEM (IMS) MANUAL

Doc No: IVRCL/IMSM/CON Rev. No: 01 Date: 07.06.2012 Page 2 of 54

ISO ISO OHSAS Status

1.0 Contents - - - 01 07.06.2012 IVRCL/IMSM/CON 2

2.0 Amendment Record 4.2.3 4.4.5 4.4.5 01 07.06.2012 IVRCL/IMSM/AMD 4

3.0 Organization Profile 01 07.06.2012 IVRCL/IMSM/PROF 5

4.0 Organization Chart 5.5.1 4.4.1 4.4.1 01 07.06.2012 IVRCL/IMSM/ORG 7

7.0 Quality Management System

7.1 General Requirements 4.1 4.1 4.1 01 07.06.2012 IVRCL/IMSM/GEN 12

7.3 Control of Documents 4.2.3 4.4.5 4.4.5 01 07.06.2012 IVRCL/IMSM/COD 14

7.4 Control of Records 4.2.4 4.5.4 4.5.4 01 07.06.2012 IVRCL/IMSM/COR 16

8.1 Customer Focus 5.2 - - 01 07.06.2012 IVRCL/IMSM/CUS 18

8.2 IMS Policy 5.3 4.2 4.2 01 07.06.2012 IVRCL/IMSM/POL 19

8.3 HSEQ Objectives 5.4.1 4.3.3 4.3.3 01 07.06.2012 IVRCL/IMSM/OBJ 21

8.4 HSEQ Planning 5.4.2 4.3.3 4.3.3 01 07.06.2012 IVRCL/IMSM/MP 22

8.7 Management Review 5.6 4.6 4.6 01 07.06.2012 IVRCL/IMSM/MRM 25

10.0 Product Realization

10.3 Design and Development 7.3 - - 01 07.06.2012 IVRCL/IMSM/DAD 35

Prepared & Reviewed By Approved By

INTEGRATED MANAGEMENT SYSTEM (IMS) MANUAL

Doc No: IVRCL/IMSM/CON Rev. No: 01 Date: 07.06.2012 Page 3 of 54

ISO OHSAS Status

10.4 Purchasing 7.4 4.4.6 4.4.6 01 07.06.2012 IVRCL/IMSM/PUR 36

Control of Production &

10.8 Customer Property 7.5.4 - - 01 07.06.2012 IVRCL/IMSM/CPR 40

10.9 Preservation of Product 7.5.5 4.4.6 4.4.6 01 07.06.2012 IVRCL/IMSM/POP 41

Control of Monitoring &

11.0 Measurement, Analysis and Improvement

Measurement, Analysis &

11.2 Customer Satisfaction 8.2.1 - - 01 07.06.2012 IVRCL/IMSM/CS 44

11.3 Internal Audit 8.2.2 4.5.5 4.5.5 01 07.06.2012 IVRCL/IMSM/IA 45

11.7 Analysis of Data 8.4 - - 01 07.06.2012 IVRCL/IMSM/AOD 50

11.8 Continual Improvement 8.5.1 - - 01 07.06.2012 IVRCL/IMSM/CIM 51

11.9 Corrective Actions 8.5.2 4.5.3 4.5.3.2 01 07.06.2012 IVRCL/IMSM/CA 52

11.10 Preventive Actions 8.5.3 4.5.3 4.5.3.2 01 07.06.2012 IVRCL/IMSM/PA 54

Prepared & Reviewed By Approved By

INTEGRATED MANAGEMENT SYSTEM (IMS) MANUAL

Doc No: IVRCL/IMSM/AMD Rev No:01 Date: 07.06.2012 Page 4 of 54

Document Identification Rev No. Date Amendment Details

01 07.06.2012 Change of Organization name as IVRCL Limited

IVRCL/IMSM/PROF 01 07.06.2012 Organization Profile

Prepared & Reviewed By Approved By

INTEGRATED MANAGEMENT SYSTEM (IMS) MANUAL

Doc No: IVRCL/IMSM/PROF Rev No: 01 Date: 07.06.2012 Page 5 of 54

Prepared & Reviewed By Approved By

INTEGRATED MANAGEMENT SYSTEM (IMS) MANUAL

Doc No: IVRCL/IMSM/PROF Rev No: 01 Date: 07.06.2012 Page 6 of 54

Prepared & Reviewed By Approved By

INTEGRATED MANAGEMENT SYSTEM (IMS) MANUAL

Doc No: IVRCL/IMSM/ORG Rev No: 01 Date: 07.06.2012 Page 7 of 54

Chairman & Managing Director

Executive Director Chairman

Sr. Vice President

Head - Deputy Director COO Vice President

Plant Head DGM Head

All Regional Heads

All Project Incharges

Prepared & Reviewed By Approved By