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From the beginning, EFS has set new benchmarks in facilities management
through quality service delivery and innovation. The sustained track record of over
97% client retention and accolades for high customer satisfaction have been the
cornerstone of EFS’ legacy.
Sustainability
Prudence
Vision Mission Values
To be the To ensure • Honesty
preferred superior • Ethics
service service • Teamwork
provider of delivery by Deliverance
engaging • Transparency
choice
stakeholders • Trust
to take • Integrity
ownership and • Mutual Respect
building a • Enterprise Ownership
sustainable • Accountability
enterprise
Algeria
Sudan
KSA Oman
India Contract
Senegal Ethiopia
Backlog
Uganda Kenya
Ivory Coast Nigeria
Sri Lanka • Diversified contract backlog
Services Rwanda Tanzania exceeding AED 4 Billion
• Contracts ranging from 3 to
10 years
Mauritius
• Delivering over 75 Service Lines within 5
Sectors across 15 Business Verticals • Established in year 2000
• Ranging from Technical ,Soft Services, South Africa History • 19 Years of proven track
Business Support, Leisure Activities to Value - record
Added Services, FM consultancy services
Expansion Plans
© EFS Facilities Management Services LLC. 2019 5
Our Legacy
Year • EFS established pan GCC presence with subsidiaries launched in Kuwait and Qatar
2007 • EFS formed a JV with Bahrain Financial Harbor for providing IFM services to FCDC,
Bahrain
EFS launched KSA Operations •
EFS secured 7 year FM contract for the King Abdullah University of • Year
Science and Technology (KAUST) 2008
EFS formed a JV with DMCC for providing IFM services to the Jumeirah •
Lake Towers (JLT) community
Year
2009 • EFS launched operations in Oman
• Honoured with the Silver Award at the 16th Sheikh Khalifa Excellence
Year Awards
2018 • Awarded Integrated Facilities Management contract of AED 140 million for
Etihad Airways across all its facilities in the UAE
• Honored at the Taqdeer Awards for Excellence and Commitment in labour
welfare practices
• Declared Best FM Company of the Year at the 2018 Construction
Innovation Awards
• EFS won EXPO 2020 Integrated Facilities Management Contract
Tariq Chauhan Satinder Singh Salim Baig Taher Jhanjharya Bassel Ghoubar
Group Chief Executive Executive Director Chief Operating Officer Financial Controller Group Legal Counsel
Officer Saudi Arabia Group
Tariq Chauhan is a Harvard Satinder Singh is a key veteran Salim Baig is among EFS’ longest Taher Jhanjharya is a CPA (USA) Bassel Ghoubar is an associate
Business School graduate and a and has been with EFS since tenured professionals with more and a management graduate from member of the Dubai International
professional entrepreneur with eighteen years of its inception. He than a decade of experience in the Indian Institute of Management Arbitration Centre (DIAC) and
close to thirty years of experience has extensive experience of MEP progressing through senior roles (IIM). He is an experienced finance holds a Bachelor’s degree in Law.
that includes various executive and specialist systems in diverse in the operations, project and fit- professional with over twelve years of Bassel is a highly accomplished
level roles at multinational banks out management departments. He global experience across Canada legal professional with ten years’
public & private organizations. He
and leading some of the largest has over twenty-five years of and UAE managing core finance and experience of litigation and
has over thirty-two years of
businesses in the region. He has multinational corporate investment functions including general practice including but
facilities management experience
held multifaceted leadership roles experience with leadership stints investor relations, financial planning, limited to civil, commercial,
including board positions in including operations, transition served at prestigious multinational banking & treasury management, corporate, real estate, criminal
companies and investment funds. management processes, audits, firms. At EFS, Salim currently investments, acquisitions and cases at different litigation
Under his leadership of over ten mobilization plans in global oversees EFS’s overall Business systems and risk management. proceedings. For over three
years, EFS Group has risen as a markets across business vertical Development and Operations Taher has been an integral part of years, Bassel acts as a legal
leader and has achieved an like Banking, Healthcare and Management across key markets EFS for over nine years and has counsel and directs and advises
impressive growth with more than Aviation. in Saudi Arabia. progressed through multiple levels the organization on compliance
USD one billion in contracts. during his tenure in the finance and legalities across all the
domain. operating companies.
© EFS Facilities Management Services LLC. 2019 9
Leadership
Salah El Tawm Reshmaa Hasnani Collin Meyers Dana Al Hasan Khurram Nazeer
Director Director Director General Manager General Manager
Workplace Solutions Corporate Services Procurement & Supply Chain Sales & Consultancy Information Technology
Salah El Tawm is a qualified MS Reshmaa Hasnani holds dual Masters Collin Meyers is a supply chain Dana Al Hasan is a competent Khurram Nazeer is a Business
Engineer, with a stellar track record of in Business Administration and expert with nine remarkable years professional with double majors in Management and Computer
professional Facilities Management Change Management from the in evaluation of the Procurement Finance and Business Science graduate from University
regionally. He is a certified LEED University of Edinburgh and University process at EFS. He holds an MSc Development from York of Toronto and York University,
Green Associate with progressive of Bradford, UK, respectively. She has degree and is a supply chain University, Canada along with respectively. He holds
global experience in Facilities also successfully completed the expert with hands on experience 2017 MEIRC certification in international IT experience of
Management across multiple Personnel Practice Course spanning over thirty-one years in Business Development. Dana is a twenty-six years in infrastructure
Industries with an outstanding track Certification from the Chartered procurement, warehouse, logistics Business Development expert design, deployment, management
record. Salah has multi-disciplinary Institute of Personnel & Development, & fleet management. Collin’s with a track record of over ten and operations at healthcare,
expertise in Contract Negotiation and UK. She is an accomplished expertise ranges from logistics, years securing profitable business consulting firms and financial
Management, Supply Chain, Facilities professional with an experience of ERP implementation working with opportunities regionally. At EFS, organizations. At EFS, Khurram
Management, Business Strategy, building organizational capability and several multi-national companies Dana has applied her extensive leads and manages a diverse
Sustainability & Energy Management, elevating business performance in over the years. knowhow in the conversion of team of IT professionals to
Operations Management, and Budget matrix organizations for the past fifteen business pipelines into winning oversee and implement
Control and has been an integral part years. At EFS, Reshmaa is actively bids, networking and Client technological advancements to
of EFS for more than a decade. responsible for managing all facets of Relationship Management for develop and enhance the IT
corporate services. over four years. infrastructure of the organization.
© EFS Facilities Management Services LLC. 2019 10
Leadership
Saad Yousuf Manzoor Chaudhary Muhammad Noor Najwa Makhlouf Ananya Mundakal Sarika Singh
General Manager General Manager General Manager Assistant General Manager Assistant General Manager Internal Auditor
Oil & Gas Service Assurance Bids Learning & Development Group Communications Group
Saad Yousuf is a qualified engineer Manzoor Chaudhary is a Muhammad Noor is a qualified Najwa Makhlouf is a registered Ananya Mundakal is an Associate Sarika Singh is a CA with diversified
with a Master’s degree in Facilities qualified MBA and LLB professional with an experience member of the British Psychological Chartered Marketer from the expertise in Auditing, Finance and
Management from University of graduate holding expertise in of over 13 years in developing Society and has an integrated sixteen Chartered School of Marketing (CIM) Accounts. She holds over thirteen
Westminster, UK. He is an expert in the Health, Safety and Welfare and implementing lean and years of experience varying from and is currently pursuing her MBA years of experience with international
development and delivery of FM Management. He is an effective bid governance and specializing in Finance & Marketing
hospitality, to facility management, exposure across multiple industries
services to the oil & gas industry. He accomplished professional in business management from Hult International Business
into learning & development and such as Manufacturing, Oil & Gas,
has over seventeen years’ global FM managing versatile HSE processes. He is experienced School. Ananya is a Corporate
instructional design. She is an Metals & Mining and
experience GCC, UK and Pakistan. He functions of Organizations for in multi-sector bids/proposals Communications Professional with
the past twenty-six years. At accredited facility management Telecommunication. Sarika comes with
has served EFS for more than six years management including over 10 years of experience in
EFS, Manzoor leads the professional and a master certified an expertise of Financial Controlling &
and is a step ahead in Operations Facilities Management, Investor Relations, Marketing
Service Assurance Team Security, Waste Management, trainer who drives the staff Communications, Brand Management Management, Cash Management,
Management, Team Building,
Estimation, Benchmarking, Cost Saving wherein IMS & CRM also come Environment, Energy, performance under different and Public Relations. At EFS, Ananya Internal Audit, MIS, IFRS Reporting,
Initiatives, Negotiation and under his scope of Healthcare, Defense, and competencies. Najwa is a part of EFS has steered corporate communication Risk Assurance, Fraud & Forensic,
Occupational Health. management and has tenured Logistics. At EFS, Noor heads for the past nine years. activities for over three years through GST Implementation, Risk
with EFS for more than eight and oversees the strategic communications, a strong Management, Treasury & Corporate
years. responsibilities and functions of professional network and innovative Finance.
the Bids and Proposals Team. thinking.
© EFS Facilities Management Services LLC. 2019 11
A Reputation for
Integrity earned
through a Commitment
to Service Excellence
Sectors & Services Overview
Integrated Business
Sectors Outsourcing Leisure &
Facility Infrastructure Security Hospitality
Management Solutions
Soft
Soft Services
Technical Facilities
Services
Facilities Operations & Services
Services Maintenance Soft
Commissioning Technical
Services Soft Operations &
Technical & Transition
Operations & Management Services Maintenance
Maintenance Support
Facilities Services
Support
Services Services
Services Support
Soft Services
Commissioning
Services
Commissioning & Transition
& Transition Management
Management Support
Services
• Managing Agent Services • Mechanical, Electrical and • Housekeeping Services • Conditional Audits • Project Management • FM Strategy
• Call Centre and Helpdesk Plumbing Services • Security Services • Defects Liability • B.O.T Projects • IFM Tendering & Procurement
• Contract Management • Heating, Ventilation and Air • Concierge and Reception Management • Fit out Management • Cost Consultancy
• Computer Aided Facility Conditioning Systems Services • 3rd Party Testing • Energy Environment • Asset Lifecycle Management
Management (CAFM) (HVAC) • Mail Room and Porter • Managing Initial Management • Testing & Commissioning
System Integration • Minor Civil Works Services Government Inspectors • Disaster Recovery & • Occupancy & Space Consultancy
Utilities and Infrastructure Electrical Systems Landscaping Reviews of AMCs for Key Business Continuity
• • •
• Transition & Handover
Management • Fire Control and Detection • Catering Plant & Machinery Real Estate
•
• O&M Manuals
• Life cycle management Management • Pool Maintenance • Building Handover Management
Process • Technical & Engineering
• HSEQ Compliance and • Critical Engineering • Lifeguard Services • Hospitality Support Consultancy
Management Management • Laundry Services • Space Management Services • Workplace Strategy Consultancy
• Building Services • Access/CCTVs Control • Fleet Management • FM Consultation • Call Centre and
Management • CAFM Consultancy
Management • Irrigation Works • Waste Management Helpdesk
• Compliance & Audit Consultancy
• Utilities Network • Vending Services
• Performance & Optimization
Infrastructure Maintenance • Pest Control Services
• Environmental Consultancy
• Valet services
• Organizational Consultancy
Flexibility
Ability to move from
fixed resources to
variable resources
dynamically to address Operational Compliance
cyclic business Excellence High compliance to
requirements international operating
Costs
Efficiencies and standards by
Optimization service excellence implementing standard
Reducing operating operating policies and
expenses and procedures and
extending lifecycle of governance
assets through timely, structure
preventive
maintenance
Technology
Integration
Risk Access to new
technology and ability
Management Client to enhance evolution
Mitigate risks through Engagement by integration of
proactive evaluation Service Competent and modern technology into
and management of dedicated facilities existing operations
risks across our Innovation
clients’ portfolio and Introduce service management team that
operations excellence and understands our
innovation through clients’ requirements
global knowledge, and helps them
continuous training achieve business
and development objectives
initiatives
10% • Ensured the longevity of assets through our stringent and periodic
schedules and maintenance plans
2011
2018 2017 2016 2015 2014 2013 -
2012
❖ EFS honored with the ❖ EFS awarded ❖ EFS declared the ❖ EFS awarded Top ❖ EFS declared the ❖ EFS declared the winner ❖ EFS adjudged
Responsible Leadership Leading FM Company of CEO by ITP Landscaping of The International Safety as the FM
Silver Award at the 16th
Award at the Indian the Year at the 2016 Publishing Company of the Award by the British Company of the
Sheikh Khalifa
Innovator Awards Construction Innovation ❖ EFS awarded 11th Year at the Safety Council year for 2011 &
Excellence Awards
EFS awarded 6th rank Awards rank by Forbes Facilities ❖ EFS declared the winner 2012 by FM
❖ EFS awarded 10th rank ❖
by Forbes Middle East EFS awarded GCC Best Middle East at Top Management of the Gold Award at the Middle East
by Forbes Middle East ❖
at Top Indian Leaders in Employer 2016-2017 by Indian Leaders in Middle East Awards 2013 Rospa ❖ EFS adjudged
at Top Indian Leaders
Arab World World Sustainability Arab World ❖ EFS awarded 25th ❖ EFS adjudged as the MEP as the MEP
in Arab World
EFS received the Organization rank by Forbes Company of the Year by Company of the
❖ EFS awarded Middle ❖
‘Distinguished Award’ EFS awarded 10th rank Middle East at Top FM Middle East year for 2012 by
East Best Brands ❖
from the Bahrain by Forbes Middle East at Indian Leaders in ❖ EFS declared the winner FM Middle East
Award by CMO Asia
Ministry of Labor & Self Top Indian Leaders in Arab World of The Education &
Awards
Development for Arab World Development Initiative of
❖ EFS declared Best FM
achieving the highest the Year by FM Middle
Company of the Year
proportion of East
at the Construction
Innovation Awards Bahrainization
❖ EFS awarded Social employment
Responsibility Award
at the Indian Innovator
Awards
❖ EFS ranked among
Forbes Top 50 UAE
Private Companies
❖ EFS honored at the
Taqdeer Awards 2018
ISO 14001:2004
services, products, resources and
opportunities.
EFS is a
ISO 18001
member of the British
Safety Council. This
membership is a
The British Institute of Cleaning global platform
Science (BICSc) which was founded in The Middle East Facility Management committed to keeping
employees safe and
ISO 27001
1961. BICSc is an independent body Association (MEFMA) is a dedicated
healthy at
which concentrates on improving platform of recognized knowledge and the workplace.
opportunities for education, training and best practices in the FM industry in
ISO 14001:2015
qualifications within the cleaning GCC. EFS is a corporate member
industry. EFS is engaged in a of MEFMA.
partnership with BICSc to improve
cleaning standards on FM services
ISO 9001:2015
implementation across projects in the
MEASA region.