A01192553

MOOC Negotiation Skills and Effective Communication

Name of the program: Negotiation Skills

Intended for: International Executives

Profile of the participants: people who is travelling around the world because of
negotiation purpose who need to interact with person from different types of cultures

Main Challenges: Try to adapt the program to all the executives because every person is
different with different temper, so we need to teach this program in a particular way

General Objectives: The objective is to prepare 100 percent all the executives and make
them feel secure in every moment of the negotiation

Program Duration: 2 hours daily every week for one month

Topic list:
- Language for the cultural factor: When people don’t speak a lot of languages that
could be a big barrier to make thing work. As we know English is the first language
in all the world, but still there are people who don’t understand it 100 percent.
Before going to a meeting, you need to be aware of that. If you know you and the
other person don’t speak the same language, you need to be prepared and think in
a plan B. One solution could be hiring a person who can translated the
conversation you are having. People not only talk with the mouth but also with
their moods. If you want a fluent conversation you need to have positive
expressions and to be open for the different characteristic they can come up with.
Always be with an understanding mood and don’t be close to hear what the need
to say

- Time to set agreements: In a negotiation the worst thing you can do, is to try to
accelerate things. Negotiation are like friendship; they need time and you need to
make a connection of trust. So, if you accelerate the process you can have what
you want in the moment but in a long term, things would not go as you want.
People need to be completely sure about their decision before doing business with
another person. Sometimes we think negotiation stop in the moment we agree on
everything. The real is, that after accepting all the parts negotiations is just going
to start. The implementation is the biggest part of a negotiation and finally the
closure. It’s very important to always leave the door open with all the persons
because you never know when you will need of someone.
- Dynamics of the program: this program as mention before it would be given in
sessions of two hours a day for one month. The first week we would see language
and communication around the world. In this topic we would see the barriers that
we can have if we do business with people from another country or another
culture. Also, we would see the different types of communications we can use in
different types of negotiations. The second week we would see the benefits of
making a good negotiation. We would also see the different plans inside the
negotiation for example implementation and closure. Finally, the las two week we
would pass from theoretical to practice. In every session we would have questions
and answers.