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Vowel Sounds
Pronunciation
Pronunciation
Diphthong Sounds
Pronunciation
Consonant Sounds
Recruitment Workbook
We’d like to first thank you for applying at TELUS International El Salvador.
We would love for you to be part of our team, so we have created this
workbook that will help you improve in your areas of opportunity. Let’s
begin!
Grammar
Articles
What is an article?
● Articles (a, an, the) are determiners or noun markers that function to
specify if the noun is general or specific in its reference. Often the
article chosen depends on if the writer and the reader understand the
reference of the noun.
● The articles a and an are indefinite articles. They are used with a
singular countable noun when the noun referred to is nonspecific or
generic.
● The article the is a definite article. It is used to show specific
reference and can be used with both singular and plural nouns and
with both countable and uncountable nouns.
A few important definitions to keep in mind:
● Countable noun: The noun has both a singular and plural form. The
r an –es to the end of it.
plural is usually formed by adding an –s o
● one horse, two horses
● one chair, two chairs
● one match, two matches
● Countable nouns may also have irregular plural forms. Many of these
forms come from earlier forms of English.
● one child, two children
● one mouse, two mice
● Uncountable noun: The noun refers to something that cannot be
counted. It does not have a plural form.
● Information
● Grammar
● Proper noun: The name of a person, place, or organization and is
spelled with capital letters.
● Tim Smith
● McDonalds
A/An
When to use a or an
A and an are used with singular countable nouns when the noun is
nonspecific or generic.
● I do not own a car.
● In this sentence, car is a singular countable noun that is not
specific. It could be any car.
● She would like to go to a university that specializes in teaching.
● University is a singular countable noun. Although it begins with
a vowel, the first sound of the word is /j/ or “y.” Thus, a instead
of an is used. In this sentence, it is also generic (it could be any
university with this specialization, not a specific one).
● I would like to eat an apple.
The
When to use the
The is used with both singular and plural nouns and with both countable
and uncountable nouns when the noun is specific.
● The book that I read last night was great.
● In this sentence, book is a singular, countable noun. It is also
specific because of the phrase “that I read last night.” The writer
and reader (or speaker and listener) know which book is being
referred to.
● The books assigned for this class are very useful.
● In this sentence, books is a plural, countable noun. It is also
specific because of the phrase “for this class.” The writer and
reader (or speaker and listener) know which books are being
referred to.
● The advice you gave me was very helpful.
● In this sentence, advice an uncountable noun. However, it is
specific because of the phrase “you gave me.” It is clear which
piece of advice was helpful.
No Article
Writers sometimes struggle with the choice to include an article or to leave
it out altogether. Keep in mind that if the noun is singular, countable, and
nonspecific or generic (e.g., book, author), the articles a and an may be
used. However, if the noun is countable and plural (e.g.., research studies)
or uncountable (e.g., information) and it is being used in a nonspecific or
generic way, no article is used.
5. Choose the correct article usage: ____ adult students rely on both
resources within the institution and external resources.
● the
● a
● no article (The sentence is correct without an article.)
● an
7. Choose the correct article usage: She earned ___ MBA before
coming to Walden for her PhD.
● a
● an
● no article (The sentence is correct without an article.)
● the
8. Choose the correct article usage: I explored the relationship
between ___ attendance and students’ scores on standardized tests.
● a
● an
● no article (The sentence is correct without an article.)
● The
10. Choose the correct article usage: ___ article rules can be difficult
to learn, but you will be successful with patience and perseverance.
● no article (The sentence is correct without an article.)
● the
● an
● a
singular plural
1st person I was we we were
2nd person you were you you were
3rd person he, she, it was they they were
The verb BE, when followed by an adjective, is used to describe a person, place, or
thing.
Examples
I am a lawyer.
He is a student.
We are friends.
Examples
I am at work.
person
The man is in the car.
3. doctor my sister a.
7. time it what?
Grammar
Simple Present
In English, there are only two simple present conjugations for all verbs except the verb
BE, which has three conjugations, and modal verbs, which have none.
Singular plural
first person I eat we eat
second person you eat you eat
third person he, she, it eat they eat
Note that the third person singular form has the -s added to the base form of the verb.
All the other persons are the same. There are a few irregularities regarding the third
person singular but they are very simple to understand and the same rules that apply to
making singular nouns plural. Here are the rules:
For verbs that end in -ch, -o, -s, -sh, and -x, add -es to create the third person singular.
Singular Plural
Teach Teach
1st person I teach we teach
2nd person you teach you teach
3rd person he, she, it teaches they teach
Go Go
1st person I go we go
2nd person you go you go
3rd person he, she, it goes they go
Focus Focus
1st person I focus we focus
2nd person you focus you focus
3rd person he, she, it focuses they focus
Wash Wash
1st person I wash we wash
2nd person you wash you wash
3rd person he, she, it washes they wash
Mix Mix
1st person I mix we mix
2nd person you mix you mix
3rd person he, she, it mixes they mix
singular plural
1st person I say we say
2nd person you say you say
3rd person he, she, it says they say
singular plural
1st person I study we study
2nd person you study you study
3rd person he, she, it studies they study
Note that a change only occurs with the third person singular. All other persons have
the same conjugation.
The verb HAVE is irregular. Note that -ve is replaced with -s for the third person
singular.
singular plural
1st person I have we have
2nd person you have you have
3rd person he, she, it has they have
● state facts
● describe habitual actions
The simple present state facts and concepts that never change.
● Water freezes at 0° Celsius.sun rises in the east.
● Ice floats.
Negative Sentences
Make negative sentences.
My father makes breakfast. → ___________________________
They are eleven. → ___________________________
She writes a letter. → ___________________________
I speak Italian. → ___________________________
Danny phones his father on Sundays. → ___________________________
Questions
Make questions.
you / to speak / English → ___________________________
when / he / to go / home → ___________________________
they / to clean / the bathroom → ___________________________
where / she / to ride / her bike → ___________________________
Billy / to work / in the supermarket → ___________________________
Grammar
Spelling Rules Simple Past
Regular Verbs
The simple past is used to describe an action that occurred and was completed in the
past. The simple past is formed by adding –ed to the base form of the verb (the infinitive
without to).
+ =
push pushed
ED
greet greeted
watch watched
In English, the simple past of regular verbs is extremely easy. It is the same for all
persons. Here are example sentences of the simple past with the verb WORK.
Singular Plural
1st
per I worked yesterday. 1st per We worked yesterday.
2nd
per You worked yesterday. 2nd per You worked yesterday.
3rd He, She,
per It worked yesterday. 3rd per They worked yesterday.
There are several irregularities regarding orthography (spelling) for the simple past
ending of regular verbs. Similarly, there are different ways to pronounce this ending.
See the lesson on pronunciation of the Simple Past –ed ending to learn more.
hate hated
seize seized
hope hoped
assume assumed
tie tied
free freed
For the very few English verbs that end in a vowel other than -e, add –ed.
ski skied
echo echoed
Exceptions: The verbs SAY and BUY are irregular: See below.
For regular verbs that end in a consonant+y, change the –y to –i and add –ed.
cry cried
dirty Dirtied
magnify magnified
For regular verbs ending in a consonant + vowel + consonant, double the final
consonant before adding -ed.
In these verbs, the syllable stress is not on the final syllable so the consonant is not
doubled.
Here are examples with regular verbs in the simple present and the simple past.
Grammar
Simple Past
The Simple Past tense is sometimes called the "preterite tense". We can use several
tenses and forms to talk about the past, but the Simple Past tense is the one we use
most often.
1. Positive sentences
I worked yesterday.
+ I went to school.
You worked very hard.
- She did not go with me.
We did not work yesterday.
? Did you go to London?
Did they work at home?
Emphatic did
Normally, for positive sentences we do not use the auxiliary did. But if we want to
emphasize (stress) something, or contradict something, we may use it. For example: "I
didn't use a spellchecker but I did use a dictionary." Here are some more examples:
"Why didn't you go to the party?" / "I did go."
It did seem a bit strange.
After drinking it I did in fact feel better.
Simple Past with main verb be
The structure of the Simple Past with the main verb be is:
Here are some long events with the Past Simple tense:
I lived in Bangkok for 10 years.
The Jurassic period lasted about 62 million years.
We did not sing at the concert.
Did you watch TV last night?
Notice that it does not matter how long ago the event is: it can be a few minutes or
seconds in the past, or millions of years in the past. Also it does not matter how long the
event is. It can be a few milliseconds (car explosion) or millions of years (Jurassic
period). We use the Past Simple tense when:
● the event is in the past
● the event is completely finished
● we say (or understand) the time and/or place of the event
Grammar
Coordinating Conjunctions
Coordinating conjunctions connect two equal words, phrases, or clauses.
There are seven coordinating conjunctions: for, and, nor, but, or, yet, so. A useful
strategy to remember them is to memorize the acronym FANBOYS:
F A N B O Y S
For And Nor But Or Yet So
In the first example, the coordinating conjunction is and. It separates the two
independent clauses: “I like football” and “I like hockey.”In the second example, the
coordinating conjunction is but. It separates the two independent clauses: “The
directions are complicated” and “I am starting to understand them.”
Examples:
My favorite foods are burritos and sushi.
I will eat either a hamburger or a hotdog.
Coordinating conjunctions can also join more than two items. In a series that lists more
than two items, the coordinating conjunction precedes the final item. A comma should
be placed before the coordinating conjunction.
Examples:
I recently bought new straps, pedals, and toe clips for my bike.
Jaime wants a tablet, a sword, or a cell phone for his birthday.
Coordinating conjunctions can also join phrases. When two phrases are connected
using a coordinating conjunction, no comma is needed.
Examples:
I want to study at my university library or at the local coffee shop.
Phil was entranced by the dancer’s stage presence and graceful movements.
Knowledge Check: Coordinating Conjunctions
Activity Insert commas and coordinating conjunctions (for, and, nor, but, or, yet, so)
when appropriate to complete the sentences.
Grammar
Prepositions "On," "At," and "In"
A preposition is a word that links a noun, pronoun, or noun phrase to some other part of
the sentence.
Prepositions can be tricky for English learners. There is no definite rule or formula for
choosing a preposition. In the beginning stage of learning the language, you should try
to identify a preposition when reading or listening in English and recognize its usage.
● to the office
● at the desk
● on the table
● in an hour
● about myself
On
Used to express a surface of something:
At
Used to point out specific time:
In
Used for unspecific times during a day, month, season, year:
● In preparing for the final report, we revised the tone three times.
● A catch phrase needs to be impressive in marketing a product.
After flying for many hours, we finally got off the airplane. We walked out the exit and
went to the baggage claim area. There were hundreds of different bags on the conveyer
belt. I almost picked up the wrong one because it looked like mine.
https://www.youtube.com/watch?v=7EdRAfOMfnU
Pronunciation
R- Colored Vowel Sounds
In order to better your pronunciation review this video so that you can learn the R-colored vowel
sounds based on North American English:
https://www.youtube.com/watch?v=ZJnrTGH3aXo&list=PLYJV5Moz9cfymC5YbeHTY7fNcarXY
c7z-
Pronunciation
Diphthong Sounds
In order to better your pronunciation review this video so that you can learn the diphthong
sounds based on North American English:
https://www.youtube.com/watch?v=JbP4wcNyv3o&list=PLrqHrGoMJdTRiJ2fYobkRhJk-ccZNUG
r2
Pronunciation
Consonant Sounds
In order to better your pronunciation review this video so that you can learn the consonant
sounds based on North American English:
https://www.youtube.com/watch?v=yFPbLcUCraQ&list=PLYJV5Moz9cfwiandFbIM8-zX9WjSnfL
cv
Parts of Speech https://www.grammar.cl/english/parts-of-speech.htm
Articles
https://academicguides.waldenu.edu/writingcenter/grammar/articles
Verb to be
https://www.lawlessenglish.com/learn-english/grammar/verb-be/
Simple Present
https://www.lawlessenglish.com/learn-english/grammar/simple-present/
Spelling rules for Simple Past
https://www.lawlessenglish.com/learn-english/grammar/simple-past-regular-verbs/
Simple Past https://www.lawlessenglish.com/learn-english/grammar/simple-past/
Conjunctions
http://www.sjsu.edu/writingcenter/handouts/Coordinating%20Conjunctions.pdf
Prepositions
https://www.talkenglish.com/grammar/prepositions-on-at-in.aspx