VxRail ™ SolVe Generator

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Replacing the Capacity SSD

Topic
VxRail Hardware Replacement Procedures
Selections
Select the VxRail Appliance Model: VxRail S570
Select the Hardware Component to replace: Capacity SSD
Is deduplication and compression enabled ?: No
Select the software version running on the Appliance: v4.7.2xx
Is this part of a VMware Cloud Foundations system?: No

Generated: April 22, 2020 11:17 AM GMT

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If you find any errors in this procedure or have comments regarding this application, send email to
SolVeFeedback@emc.com
Copyright © 2019 Dell Inc. or its subsidiaries. All Rights Reserved.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION (“EMC”)
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
INFRINGEMENT AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF
DEALING OR PERFORMANCE OR USAGE OF TRADE. IN NO EVENT SHALL EMC BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF EMC HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.

EMC believes the information in this publication is accurate as of its publication date. The information is
subject to change without notice. Use, copying, and distribution of any EMC software described in this
publication requires an applicable software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: April, 2020

EMC Confidential Information version: 3.8.7.2

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 Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Recommended Tools..............................................................................................................4
VxRail v4.7.100 14G SSD Drive Replacement .......................................................................4
Handling field replaceable units (FRUs) .......................................................................................................4
Emergency procedures (without an ESD kit) ................................................................................................4
Task 1: Health check.....................................................................................................................5
Task 2: Replace an SSD Drive .....................................................................................................5
Task 3: Removing a 3.5-inch adapter from a 3.5-inch drive carrier ..............................................7
Task 4: Removing a 2.5-inch drive from the 3.5-inch drive adapter..............................................8
Task 5: Installing a 2.5-inch drive into the 3.5-inch drive adapter .................................................9
Task 6: Installing a 3.5-inch adapter into a 3.5-inch drive carrier................................................10
Task 7: Removing a 3.5 SSD drive from an SSD-drive carrier ...................................................11
Task 8: Installing a 3.5 drive into a drive carrier..........................................................................12
Task 9: Installing an SSD Tray....................................................................................................13

EMC Confidential Information version: 3.8.7.2

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. [ ] Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you
need to be aware of before performing this activity. Read, understand, and when necessary perform
any tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

541956: VxRail: Confirm vSAN object health status before replacing disk

2. [ ] This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.
VxRail Appliance Top Service Topics

EMC Confidential Information version: 3.8.7.2

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Recommended Tools
You may need the following tools when performing Dell FRU/CRU procedures:
 Key to the bezel lock
 Phillips #1 screwdriver
 Phillips #2 screwdriver
 1/4 inch flathead screwdriver
 #4 Nut driver
 #T6, #T8, #T10, #T15 and #T30 Torx screwdrivers
 Wrist grounding strap
 ESD Mat

Note: For assistance locating components reference the map on the inner system cover or the dell
PowerEdge manuals.

VxRail v4.7.100 14G SSD Drive Replacement

Handling field replaceable units (FRUs)
This section describes the precautions that you must take and the general procedures that you must
follow when removing and storing any field replaceable unit (FRU).
You should not remove a faulty FRU until you have a replacement available.
When you replace FRUs, you can inadvertently damage the sensitive electronic circuits in the equipment
by simply touching them. Electrostatic charge (ESD) that has accumulated on your body discharges
through the circuits. If the air in the work area is very dry, running a humidifier in the work area will help
decrease the risk of ESD damage. Follow the procedures below to prevent damage to the equipment.
 Provide enough room to work on the equipment. Clear the work site of any unnecessary materials or
materials that naturally build up electrostatic charge, such as foam packaging, foam cups, cellophane
wrappers, and similar items.
 Do not remove replacement or upgrade FRUs from their antistatic packaging until you are ready to
install them.
 Before you service a server, gather the ESD kit and all other materials you will need. Once servicing
begins, avoid moving away from the work site; otherwise, you may build up an electrostatic charge.
 Use the ESD kit when handling any FRU. Use an ESD wristband. To use the ESD wristband (strap),
attach the clip of the wristband to any bare (unpainted) metal on the server; then put the wristband
around your wrist with the metal button against your skin. If an emergency arises and the ESD kit is
not available, follow the procedures in Emergency procedures (without an ESD kit).

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce the possibility
of an electrostatic discharge by ensuring that your body and the subassembly are at the same
electrostatic potential.

EMC Confidential Information version: 3.8.7.2

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Note: These procedures are not a substitute for the use of an ESD kit. Follow them only in the event of
an emergency.

 Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/rack or enclosure.
 Before removing any unit from its antistatic bag, place one hand firmly on a bare metal surface of the
cabinet/rack or enclosure, and at the same time, pick up the unit while it is still sealed in the antistatic
bag. Once you have done this, do not move around the room or touch other furnishings, personnel, or
surfaces until you have installed the unit.
 When you remove a unit from the antistatic bag, avoid touching any electronic components and
circuits on it.
 If you must move around the room or touch other surfaces before installing a unit, first place the unit
back in the antistatic bag. When you are ready again to install the unit, repeat these procedures.

Task 1: Health check

CAUTION: If replacing multiple drives, reference https://support.emc.com/kb/541956 to confirm health
status of first drive replacement prior to starting next drive replacement.

3. [ ] Any upgrade to a VxRail appliance should only be done when the equipment is in a healthy state
4. [ ] Log in to vCenter Server using HTML5 Client with administrative privileges.
5. [ ] Navigate to Home > Hosts and Clusters > VxRail-Cluster
6. [ ] Select Monitor > Issues and Alarms > All issues
7. [ ] Verify that the VxRail cluster is healthy. If any issues are found, they should be corrected before
starting the upgrade.

Task 2: Replace an SSD Drive

Note: This procedure is applicable for both SSD cache and SSD capacity drive replacements.

1. [ ] Log in to vCenter Server using HTML5 Client with administrative privileges.

2. [ ] Navigate to Home > Hosts and Clusters > VxRail-Cluster
3. [ ] Select Monitor > VxRail > Appliance
4. [ ] Click Open physical view for this cluster on the right.
5. [ ] Select the individual appliance that is faulted. (Please note screenshot graphic may differ based
on your installed model type).

EMC Confidential Information version: 3.8.7.2

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 Figure 1 Appliance information

1. [ ] Select the SSD drive to be upgraded and then click Replace Disk.

EMC Confidential Information version: 3.8.7.2

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 Figure 2 Disk Information

1. [ ] Follow the on-screen prompts to initiate the SSD drive upgrade.

2. [ ] Remove the bezel from the server. If the bezel has a key lock, unlock the bezel with the provided
key. Press the two tabs on either side of the bezel to release the bezel from its latches and pull the
bezel off the latches.

Figure 3 Remove bezel

3. [ ] Find the SSD drive to be upgrade. The corresponding SSD locator LED is blinking.
4. [ ] Do the following steps to upgrade the SSD drive.

Note: New SSD drive must be clean (without any partitions).

Task 3: Removing a 3.5-inch adapter from a 3.5-inch drive carrier

For the VxRail S-Series, a 2.5-inch drive is installed in a 3.5-inch drive adapter which is then installed
in the 3.5-inch drive carrier

5. [ ] Remove the screw from the rails on the drive carrier

6. [ ] Lift the 3.5-inch drive adapter out of the drive carrier

EMC Confidential Information version: 3.8.7.2

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 Figure 4 Removing a 3.5 inch adapter from a 3.5 inch drive carrier

Task 4: Removing a 2.5-inch drive from the 3.5-inch drive adapter

7. [ ] Using a Phillips #2 screwdriver, remove the screws from the side of the 3.5-inch drive adapter
8. [ ] Remove the drive from the 3.5-inch drive adapter.

EMC Confidential Information version: 3.8.7.2

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 Figure 5 Removing a 2.5 inch drive from the 3.5 inch drive adapter

Task 5: Installing a 2.5-inch drive into the 3.5-inch drive adapter

9. [ ] Align the screw holes on the 2.5-inch drive with the screw holes on the 3.5-inch drive adapter
10. [ ] Using a Phillips #2 screwdriver, install the screws to secure the drive to the 3.5-inch drive
adapter.

EMC Confidential Information version: 3.8.7.2

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 Figure 6 Installing a 2.5 inch drive into the 3.5 inch drive adapter

Task 6: Installing a 3.5-inch adapter into a 3.5-inch drive carrier

11. [ ] Insert the 3.5-inch drive adapter into the drive carrier with the connector end of the drive toward
the back of the drive carrier.
12. [ ] Align the screw holes on the rive with the holes on the drive carrier.
13. [ ] Install the screws to secure the drive to the drive carrier

EMC Confidential Information version: 3.8.7.2

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 Figure 7 Installing a 3.5 inch adapter into a 3.5 inch drive carrier

Task 7: Removing a 3.5 SSD drive from an SSD-drive carrier

1. [ ] Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
2. [ ] Lift the drive out of the drive carrier.

EMC Confidential Information version: 3.8.7.2

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 Figure 8 Removing 3.5” drive from carrier

Task 8: Installing a 3.5 drive into a drive carrier

3. [ ] Insert the drive into the drive carrier with the connector end of the drive toward the back of the
carrier.
4. [ ] Align the screw holes on the drive with the screw holes on the drive carrier. When aligned
correctly, the back of the drive is flush with the back of the drive carrier.
5. [ ] Using a Phillips #1 screwdriver, secure the drive to the drive carrier with screws.

EMC Confidential Information version: 3.8.7.2

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 Figure 9 Installing a drive into the drive carrier

Task 9: Installing an SSD Tray

1. [ ] Open the SSD tray handle
2. [ ] Insert the SSD tray into the system. Push the tray in until it is fully inserted.
3. [ ] Close the SSD tray handle.

EMC Confidential Information version: 3.8.7.2

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 Figure 10 Drive Tray lever

4. [ ] After the new SSD drive has been inserted, continue following the onscreen prompts.
5. [ ] Reinstall bezel by pushing the ends of the bezel onto the latch brackets until it snaps into place.
If the bezel has a key lock, lock the bezel with the provided key and store the key in a secure place.

Figure 11 Reinstall the bezel

EMC Confidential Information version: 3.8.7.2

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 6. [ ] Using the shipping materials that the replacement component shipped in, re-package the faulted
component and prepare the package for return shipping, following normal EMC parts return
procedures.

EMC Confidential Information version: 3.8.7.2

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