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Module 1
EDUCATION AND PROFESSIONAL STUDIES SECTION
Acknowledgements
The
Module overview
5
Education and Professional
Module 1
Studies
Module outcomes
Icons used
While working through this module you will notice the frequent
use of margin icons. These icons serve to indicate a particular piece
of text, a new task or change in activity; they have been included
to help you to find your way around this module.
A complete icon set is shown below. Familiarize yourself with the
icons and their meaning before starting your study. (use only the
icons used in the module)
6
Education and Professional
Module 1
Studies
Timeframe
The whole course will run for two years. At least in a sitting you
are expected to spend two (2) hours reading time. However, the
most important thing for you is to understand concepts concerning
your study area.
Assessments
At the end and within of each portion of your study you find some
activities which you must work before proceeding on your studies.
Answers are provided at the end of the module for all activities
under assessment but for self evaluation activities, there are no
answers.
7
Contents
Module overview 5
Unit 1 3
Unit 2 7
History and Philosophy of Education......................................................................... 7
Introduction ........................................................................................................... 7
Unit 3 43
Unit summary ................................................................................................................. 68
Assessment...................................................................................................................... 69
Unit 4 71
Unit summary ................................................................................................................. 81
Assessment...................................................................................................................... 82
Unit 5 86
EDUCATIONAL ORGANISATION, ADMINISTRATION AND MANAGEMENT 86
Introduction .................................................................................................. 86
There are also Provincial Resource Centres in all the Provinces and these form
part of the Provincial Education Office. Their function is to coordinate and
provide teacher development in conjunction with the District Resource Centres
and Colleges of Education. .................................................................................. 100
Unit 6 114
COMMUNICATION IN THE MINISTRY OF EDUCATION ................................... 114
Introduction ......................................................................................................... 114
Unit summary ............................................................................................................... 132
Assessment.................................................................................................................... 132
1. History and philosophy of education .................................................. 134
Unit 1
Educational Psychology
In this contributory subject your study will focus on Educational
psychology, as a field of study of the child. Psychology is
systematic study of animals and human behaviour (observable
mental processes). The term behaviour includes all aspects of
human activity which we can be observed.
Educational Psychology has endeavoured to apply the findings of
general, social, development, and child psychology and individual
differences to assist to a better understanding of a learning
process.
It further seeks to discover the factors which influence the quality
of learning. This is done by studying the mental; physical; social
emotional behaviour of children and adults.
Sociology of Education
In this contributory subject you will devote yourself to the
understanding education systems; the subject matter including
questions ranging from teacher and student interactions to large
educational systems.
Before the child comes into contact with the society, s/he should
have interacted with the members of the family. When s/he grows
up interacts with members of society upon whom they exert some
educational influence upon.
Now that you have done the activity, can you check for the
answers at the end of the module and mark yourself.
Unit 2
Introduction
Welcome to unit two. In this unit you will study the history of
education in Zambia. Then look at the development of education
and lastly you will study philosophy of education
Upon completion of this unit you will be able to:
Define Education
State Types education
Explain African indigenous
Describe Western education
Explain Philosophy of education
Describe contributions of philosophy of education
Weaknesses
It is static
It is conservative
It has no written records
The curriculum was the same for all grade levels. During this
period the organization of education had become well established
and organized into Lower, Middle and Upper Levels.
Lower Levels - Sub-standard A and 2
Middle Level - Standard 3 to 4
Upper Level - Standard 5 and 6
There were no strict age limits when admitting pupils to the first
elementary grade. Those could become teachers for their lower
levels.
The British South Africa Company (B.S.A.Co) that came to occupy
Zambia on behalf of Britain had undertaken steps to occupy the
territory due to economic reasons but did little in the area of
education. Government opened the Barotse National School
(B.N.S) in 1907, years after the company rule. The aim was initially
to provide manpower that was used to build and repair
government buildings and houses for European Officials. This was
the first government school in Northern Rhodesia; no other
schools received government funding.
General needs
(a) The expansion of Education with quality in order for
the teachers to have enough educational and
professional credentials.
(b) To re-orient education to economic and social need of
each African country and also to pay attention to the
preservation of the cultural values of each country
(c) To open up education to all citizens without
discrimination – paying special attention to the
educational needs of girls and women
By 1970, the above extensions had been had completed, and the
colleges were then ready to enrol more students than before. The
Kitwe Teachers College in particular, had a capacity for 500
students instead of the earlier 300. Chalimbana was similarly
extended so that, instead of accommodating only 100 students at a
time, it would now take in at least 300 or more students, after the
extensions were completed (MOE 1975:10).
In Lusaka the Natural Resources Development College was also
set up in the mid 1960s. Initially, the college was meant to train
personnel that would man different sectors of agriculture in the
country. However, many people that trained at this college
eventually became teachers of the newly introduced Agricultural
Science subject in the secondary school sector and at teacher
training colleges.
For the above reason, there was a wide range of activities related
to production work of one kind or another at teacher training
institutions. Most of the activities were supported by foreign aid in
terms of grants. A good example of such support was that by the
Swedish International Development Agency (SIDA) that began in
1981. it involved a grant for the purchase of tools, equipment and
materials for teaching practical subjects such as agriculture, metal
work, woodwork and bricklaying. Since then foreign aid has
played an important role to support the principle and practice of
self-reliance in colleges.
Earlier in 1979 the government mooted the idea of making all
teacher training colleges resource centres. Subsequently the
government sent teams of Inspectors of School and teacher
educators to the United Kingdom to undertake study tours of
resource centres there with a view to setting up the same in
Zambian TTCS and schools. By the mid 1980s there was begun a
resource centre at almost every teacher training college in Zambia.
In the words of the Draft Statement on Education Reform the
Resource Centres would, among other things, be responsible for:
Developing and maintaining a repository of books, material aids
and information on education, and organising ways and means of
serving schools and teachers in the region (Draft Statement
1976:53)
PHILOSOPHY OF EDUCATION
Philosophy is the study that deals with the ultimate of the
universe and general causes and principles of those things
that man observes and experience. Philosophy is
committed to clarity and reason. Therefore, philosophizing
involves getting clear about the meaning and uses of
words, about the concepts that are behind the words and
about the relevant types of reasons and arguments so that
serious issues may be discussed. Philosophy thus speaks
the language of analysis and reason.
The belief of John Pestalozzi, like that of Rousseau, was that the
child must be the centre of the education process. His major
contributions were that education should aim at developing the
child from within and not imposing adult standards on it. That
pupil’s activity is the vital method. That oral teaching should be
applied in all lessons. That progress should be from concrete to
abstract; from particular to general (inductive method).
1. What is education?
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3. What were the aims of traditional African
Education?
Unit 3
CHILD DEVELOPMENT
You have now come to unit 3 which is talking about child
development. What do you think child development is? In how
many ways does the child develop? This unit will introduce you to
various aspects of child development such as pre-natal, general
principles of growth and development, types and stages of child
development. You will also look at the factor that affect child
development and lastly, look at intelligence.
Upon completion of this unit you will be able to:
Analyze stages of child development.
Explain the general principles of growth and development.
Discuss different types of child development.
Explain the stages of the different types of child
development.
Explain factors that affect child development.
Discuss what intelligence is.
Pre-natal growth
The life of a child begins at conception when the mother’s
reproductive cell (ovum) unites or fuses with the male
reproductive cell (sperm). Each of the above named cells carries 23
chromosomes (hereditary materials) that contains genes
(hereditary factors) that determine individual characteristics).
When the reproductive cells fuse, after fertilisation, the newly
formed cell (zygote) has 23 pairs of chromosomes or a set of 46
chromosomes like any other ordinary body cell. The zygote
becomes implanted on the wall of the uterus and starts dividing to
form a multiplicity of cells which eventually become differentiated
into various body tissues that form body parts during the pre-
natal growth period. The foetus is connected to the uterine wall
(placenta) through the umbilical cord. Through the umbilical cord,
and with the help of the selectively permeable placenta the foetus
receives oxygen, glucose, amino acids, etc., from the mother’s
circulatory system. The foetus develops an independent blood
circulatory system that supplies food and oxygen to its body
tissues and carries away the waste products.
Sperm cell (x) + ovum (x) = zygote (xx) ----- female baby
Sperm cell (y) + ovum (x) = zygote (yx) ----- male baby
It is therefore the father who determines the sex of the baby
although he has no control over it.
Why are some children born twins?
Twin formation may be as a result of the following processes:
The mother night have two ripe ova at the same time ready
for fertilisation which will be fertilised by two different
sperm cells and develop independently to form fraternal
twins – which are not alike. The two siblings may be of any
sex.
An ovum that has been fertilised splits into two cells that
develop independently resulting into identical twins. These
are of the same sex.
Social
Physical Mental
Moral CHILD’S
GROWTH Linguistic
Emotional Spiritual
Growth Chart
Growth Rate
Growth rate is rapid with the first two years of life but slows down
between 2 and 6 years to allow for consolidation. It is slow and
steady during the age of 6 – 12 years (during late childhood). A
second phase of growth spurt begins from an average age of 12 –
16 years during puberty. Growth rate slows down and levels off
after the age of 18 years.
PROBLEMS OF ADOLESCENCE
Children between 12 and 18 years are in the adolescence stage. The
following are the problems associated with children of this age:
Rapid growth changes in their bodies which may be a
source of worry especially for those who are early
maturers.
Girls who fail to develop breasts and boys who fail to
develop secondary sexual characteristics fear and
withdraw from peer group play.
Meeting their needs for independent and social approval.
Relating to members of the opposite sex to whom they feel
attracted.
Others feel frustrated when their needs are not met and
have deep feelings of their emotions.
Activity 3.1
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children?
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STAGES IN PHYSICAL DEVELOPMENT
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Infancy (0 – 2 years)
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The child develops very quickly during this time. The body
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Weight increases from the average of 2.5 kg to about three times at
the end of the first year. The brain size increases from 25% of
ultimate child brain weight to 50% by the end of the first year. At
five months sitting is fully achieved. By eight months the child can
walk with help. By nine months it can take its first step. By ten
months it can walk without help. By the time the child is two
years; it can run, jump and climb.
LATE CHILDHOOD
Growth rate slows down but remains steady. Between ages of 5
and 10 years, the height of both boys and girls is distributed over
almost identical ranges. The rate of development for boys and girls
is also nearly identical before the growth spurt in puberty sets in.
The brain size is nearly at the maximum. Towards the end of this
period at the age of 10 onwards, the pre-adolescent growth spurt
sets in. A sudden increase in height and weight may result, which
is often greater in girls than in boys. Differences in height and
weight which are associated with socio-economic status of parents
become more pronounced during this period when children are in
primary school. There is increased manual dexterity, increased
strength and increased resistance to fatigue as children become
older. Boys and girls begin to differ in motor skills as a result of
different activities they perform at home and the culture
expectation of them.
MENTAL DEVELOPMENT
Jean Piaget’s Theory of Cognitive Development
The major purpose of most of Piaget’s studies was to identify the
thinking process among children and form links, and eventually
make conclusions, about the general pattern of mental
development. Piaget used clinical studies to come up with stages
of mental development.
INTELLIGENCE
What is intelligence?
Intelligence is defined in various ways depending on the purpose
and orientation of each research. However, the following
definitions are most common:
A composite of abilities to grasp relationships.
The ability to act purposefully and to think rationally.
The ability to use past experience for the solution of
present and future problems.
Measurement of intelligence
How do you measure intelligence? Alfred Binet (1904) was the first
to develop a useful intelligence measurement test in 1940 for
children aged 2 – 8 years.
Concepts used in intelligence measurement are:
Chronological Age: this is the actual age of the individual
from birth.
Mental Age: this is the age in terms of mental development.
Intelligence Quotient: this is the ratio between mental age
and the chronological age.
LANGUAGE DEVELOPMENT
Functions
Language serves the following functions: it enables a child to get
things done for him/her. The child uses language to regulate or
control the behaviour of others. It is used by a child to interact
with others. It can be used to express individuality within the
concept of self as an actor. It can be used as a means of
investigating reality, also as a way of learning about things. It can
also be used to explore imagination, e.g. through stories, dramatic
games, etc.
The Role of Language in Cognitive Development
Helps in labelling – naming objects and events in the environment.
Aids in the process of association, e.g. book-reading, cup-drinking,
dog-barking etc. So as to simplify understanding i.e. to help in the
transfer of ideas, conceptual learning and retention. It aids
abstraction and categorisation.
EMOTIONAL DEVELOPMENT
Emotions are outward expressions of inner feelings which are
aroused by ones behaviour or that of others. At the same time
emotions lead to behaviour towards oneself and towards others.
SOCIAL DEVELOPMENT
Socialisation is a process by which persons acquire the knowledge,
skills and dispositions that makes them more or less integrated
members of their society. There are two processes of socialisation
namely:
Status socialisation – an in individual is prepared to occupy a
generalised status in life. It is basically involves the learning of the
ways of life of the family and the community.
Role socialisation – an individual is prepared for a specific
vocation or function in society.
MORAL DEVELOPMENT
Morality is a social variable which involves exercising of self-
control and consideration of others. It is the ability to draw a
balance between what is due to oneself and what is due to others.
It involves the development of the ability to postpone immediate
pleasure for satisfaction in the future. Morality is however relative
–what is moral in one community may be immoral in another.
Morality is learnt through punishment, rewards, unconscious
imitation of others and constructive – reflective thinking.
The basic moral behaviours that pupils should acquire include
honest, respect for other people’s property, have respect for the
truth, develop respect for other people’s feelings, tolerant and
acquire self control.
Egocentricity (0 – 2 Years)
At this stage the child’s major need is its own personal satisfaction.
It is not capable of consideration for anyone, and reacts without
restraint. The idea of morality is not yet understood.
Reciprocity (4 – 9 years)
At this stage the child learns that rules are made by people and
are subject to modification. Its concept of morality is still largely
one of conforming to the given rule.
PERSONALITY DEVELOPMENT
Meaning and types of personality
What is personality?
(b) Who amongst the four pupils need the teacher’s help?
Give reasons for your choice.
Pupils A – (unstable extrovert) is in need of the teacher’s help
because he/she is in most cases troublesome and often gets
punished. Punishment merely increases his/her natural
aggression. He/she is a child who is likely to drop out of school.
He/she therefore needs a great deal of teacher’s help.
Pupil B – (unstable extrovert) is troublesome because he/she
cannot keep quiet for long. He/she is lively and is likely to
entertain the rest of the class with stories when the teacher is
away. He/she can easily mislead others.
Pupil D – (unstable introvert) would need the teacher’s help most.
This type of pupil is unhappy, quiet and reserved. Other pupils
are likely to tease him/her, bully or even ignore him/her. He/she is
unlikely to share his/her grief and problems with other pupils, and
therefore suffers silently because he/she has no outlet for the
frustration he/she experiences. He/she is unlikely to succeed in
his/her class work because he/she is unable to concentrate. He/she
is withdrawn and lonely. Such a pupil is likely to keep off school if
bullied by others or if he/she finds that he/she is not achieving
academically.
(c) Which pupils are likely to succeed in class work if all the
pupils are of average intelligence?
Pupil C – (the stable introvert) is likely to succeed in his/she class
work because he/she remains calm and is thoughtful. He/she is
likely to concentrate more and benefit from class work.
FRUSTRATION
Frustration is an unpleasant feeling that results when motive
satisfaction is blocked delayed or interfered with. The stronger the
motive or drive, the more severe the frustration becomes. Also, the
nearer one is to achieving the goals, the greater is the frustration.
For example, a pupil may be frustrated if he/she is shut out form a
science lesson if it is the subject he/she likes most.
Unit summary
In this unit you learned [Add summary text here - you may wish to use
the unit outcomes to write this text]
Activity 3.1
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Activity 3.2
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In light of the devastating HIV and AIDS pandemic, what social and
moral values should schools seek to inculcate in pupils?
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Exercise 3.3
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Why is it important to measure the intelligence of pupils?
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Unit 4
What is personality?
SOCIOLOGY OF EDUCATION
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In this unit you will learn about what sociology is, what sociology
of.................................................................................................................
education is, the importance of a teacher having the knowledge
about sociology of education, the agents of socialization
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Upon completion of this unit you will be able to:
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Explain what sociology is.
Discuss what sociology of education is?
Discuss the importance of a teacher having the knowledge
about sociology of education,
Analyse the agents of socialization.
Sociology
Sociology is a discipline that carries out scientific studies of the
behaviour of human beings in groups, aiming at discovering the
regularities and order in such behaviour and expressing those
discoveries as theoretical proposition or generalisation that
describe a wide variety of patterns of behaviour.
Sociology of Education
Sociology of Education is a brand of sociology that deals with the
learning environment which includes the social characteristics of
pupils, schools and their surroundings affection academic success.
It seeks to explain what and under what conditions the social
factors have an impact upon school performance. It therefore tries
to understand how the members of a school community interact
and how the inter-relationships influence performance.
What is socialisation?
Socialisation is a process through which the culture of a society is
transmitted to its new members. It is the process by which people
develop to be members of a social system through interacting with
one another in a social environment. Briefly stated, socialisation is
a process of learning to be a member of a social group.
SOCIALISING AGENTS
The family as a socialising agent
An ideal family as a socialising agent has a population of father,
mother, children, and members of the extended family, occasional
visitors and neighbours. Has a hierarchy of authority ranging from
the highest one of the father and mother to the lowest of the
youngest child. Have duties and responsibilities which are shared
out and done as expected. Has a common language used at home
and rules applied to select appropriate use of the language. Has a
culture transmitted in the family which has religious beliefs,
attitudes, morals, knowledge, value, skill, codes of behaviour, etc?
Learnt through stories, legends, plays, advice, etc as one interacts
with the older members of the family. Have parents as models to
be imitated and as symbols of truth and justice. They are seen as
custodians of moral values and a source of love and security. Have
buildings, a house and other farm structures and a defined
territory.
Boys tend to form their own groups which are commonly referred
to as gangs, while girls form their own peer groups which are
called cliques.
What role does a peer group play in socialising its members?
A peer group serves as information bureau-children from different
and varied environments meet and share information and
experience.
A peer group teacher sex-role –girls term up with girls, and boys
with boys and their plays and activities will be sex-role oriented.
A peer group serves as a practising venue for adult values where
the young learn their interaction with adult groups. The adult
group is the reference group for the peer members, who aim at
what adult, do.
A peer group teaches cooperation and unity since the group
operates as a collective body.
A peer group transmits the culture of the society (in a diluted
form).
A peer group teaches certain roles, social expectations and
conditions, the attitudes and sentiments of its members.
A peer discourages social discrimination. Children interact freely
irrespective of the social classes of their families, races or tribes.
The members, through the peer group, learn to be loyal and
truthful to their peer.
What does the community expect from the teachers and the
school?
The community expects a teacher to:
Be morally upright.
Guide and counsel the pupils.
Keep high standard of discipline, both the teacher and the
pupil.
Set good examples in cleanliness and character.
Be sober and attend to work punctually.
CLASSROOM SOCIALISATION
How the seating arrangements in a classroom affect socialisation
Within the conventional classrooms, the teacher’s desks have
special status with the official recognition of the teacher’s privacy.
Teachers may inspect pupils’ desks whenever they want, but the
children are not allowed to inspect the teacher’s desk.
When the children are seated in neat rows facing the same
direction (the front the classroom) it allows them to interact with
the teacher, but not with each other. Pupils have little to learn from
each other. That type of arrangement strengthens the authority of
the teacher.
When, on the other hand, bright pupils are grouped together and
the dull in a different group, it results in the encouragement and
reinforcement of the bright pupils while it causes emotional strain
and disgrace to those alleged to be dull.
If the bright children are put in one class, the allegedly average
children into another, and the weak into a third class, it results in
self-fulfilment. The bright ones will do well while the dull ones
develop negative self-image. Thus, even when the initial
classification is invalid, the results could seem to bear it out.
In this unit you learnt about what sociology is, what sociology of
education is, the importance of a teacher having the knowledge
about sociology of education, the agents of socialization
Assessment
Activity 4.1
i. What is sociology?
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ii. What is Sociology of Education?
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iii. Which are the major agents that socialise a
child?
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Activity 4.2
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ii. What are the socialisation functions of a
school?
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iii. How does the seating arrangement in a
classroom affect socialisation?
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iv. In which ways can a teacher hinder
learning in the classroom?
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Unit 5
Division of Labour
Division of labour means a way of determining who is responsible for what. Different people are
assigned different jobs according to their skills. Duties should be well defined. These tasks
performed by various individual workers must be related to each other and be integrated.
Communication
Communication is the transmission of information correctly and accurately from the sender to a
receiver. Communication is not complete until the receiver has responded to the message. It is a
two-way process.
Types of communication
It is effective in rural
Vertical (face to face meeting) areas. -it is unreliable.
It is cheap and -The message can be distorted,
relatively fast. exaggerated or diluted.
-nobody can be held
responsible for the message.
Written words e.g. Letters -The message is not diluted or -It takes time to reach the
circulars etc. exaggerated. receiver and is therefore slow.
-It is reliable. -The message can be tapped.
-It goes into record and can be -The message can be
referred to. misinterpreted if it is
ambiguous.
Hierarchy of authority
Hierarchy of authority refers to ranking of workers in an organization according to their job
responsibilities within the organization and the authority attached to such jobs, beginning from
the top person downwards to the bottom person. Decisions from the top must be obeyed as
commands or directives by those below. Views of policy matters from those below have to be
presented as requests, recommendations or suggestions, it is up to the superiors to adopt or
disregard them.
iv. Leading
Leading is the activity of generating effort and commitment, including motivating individuals and
teams in an organisation so that they work together to achieve the organisation goals. As
organisations become more complex, so does the task of securing commitment and action. People
exercise choice, and managers cannot assume that they will act as managers would like them to.
v. Controlling/monitoring
Control is the task of monitoring progress, comparing it with plan, and taking corrective action.
vi. Evaluating
Evaluating is judging the weaknesses and strengthens of the programme.
MINISTRY OF EDUCATION
PROVINCIAL HEADQUARTERS
DISTRICT
COLLEGES/SCHOOLS
Organisational Structure Of The Ministry Of
Education At National Level
DIRECTORATES
SUPPORT UNITS
Directorates
The Permanent Secretary is assisted by five Directors in the day-to-day administration of the
Ministry. The five directors are for the following directorates: Planning and Information;
standards and curriculum Development; Human Resource and Administration; Teacher Education
and Specialised Education Service; and the directorate of Open and Distance Education.
The section discharges its functions through two Units: the Human Resource Management Unit
and the Human Resource Development Unit.
The Teacher Education Section comprises two units: the Pre-service Unit, which is responsible
for pre-service teacher education, and the In-Service Teacher Education Unit, which is
responsible for the continuous development of teachers.
The Specialised Education Service Section comprises four units, namely: the Special Education
Unit, responsible for special education needs; the School Guidance and Counselling Service Unit,
responsible for providing counselling and guidance services in the school; the Zambia Library
Services, responsible for libraries; and the National Science Centre, which is in charge of the
production of low cost Science and Mathematics equipment and apparatus.
Support Units
There are four support units at the Office of the Permanent Secretary and these are: the Accounts
Units; the Internal Audit; the Ministry of Education Procurement and Supplies Unit (MEPSU);
and the Zambia Education Projects Implementation Unit (ZEPIU).
In decentralizing education delivery, Education Boards have been established in order to allow
lower levels of the management structures and the communities participate in decision-making
and planning for education provision. The new organisational structures and staffing levels are
aimed at fulfilling government policy on education development by rationalizing functions and
eliminating overlaps wherever they occur. This unit introduces Board members to the
organizational structure of the Ministry of Education.
There are also Provincial Resource Centres in all the Provinces and these form part of the
Provincial Education Office. Their function is to coordinate and provide teacher development in
conjunction with the District Resource Centres and Colleges of Education.
Organization, Administration and Management at District Level
SUPPORT STAFF
Roles and Functions of District Education Board (DEB)
District Education Boards are responsible for the management of basic schools. The District
Education Board Secretary (DEBS) is the Chief Executive Office in charge of the day-to-day
running of the office and reports to the Board and then to the Provincial Education Office. The
District Education Board Office is responsible for ensuring that:
Education and educational facilities as the Ministry may determine from time to time in
accordance with the Education Act;
Approving staffing and enrolment plans prepared by basic schools in the district in
accordance with the Ministry‟s guideline;
The annual budget is prepared, including capital and recurrent expenditure and ensuring
accountability;
Disbursing funds to schools in the district in accordance with the financial regulations;
Processing staff and pupil disciplinary cases expeditiously on the basis of appeals;
Monitoring educational facilities in the district;
Purchasing school requisites and equipment and distribute to all schools in the district;
Attend to staff welfare and grievances expeditiously;
Prepare and submit work plan and budget to the Ministry of Education for funding.
HEAD TEACHER
SENIOR TEACHERS
CLASS TEACHER
BURSAR HUMAN
RESOURCE
SUPPORT STAFF
The Role of the School Headteacher
1. (a) What is a role?
A role is a dynamic or behavioural component of a position. Within a school setting a person
has a position such as head teacher or caretaker. Associated with each position is a role,
which consists of appropriate patterns of behaviour for a person occupying that position. A
role may be specified in detail or it may be determined by the role norms, the expectations
held by persons in related positions of how a person in that particular position should behave.
2. (a) What are the roles of the school head in relation to his/her employer?
Is expected to exhibit a high degree of good quality work, loyalty and integrity.
Must live an exemplary life which appeals to both pupils and the public he/she
serves.
Has to promote effective teaching in his/her school.
Should assign duties and tasks to his/her staff.
Should ensure that each person is performing his/her duties well by organizing and
controlling teachers.
Should check teaching standards.
Should be exemplary as a teacher and resourceful as an administrator.
(c) What role is the school head expected to play in relation to the staff?
A school head is expected to:
Set an example of courtesy and trust towards other people.
Provide the teaching materials required by the teachers.
Orient the new staff members to school life as a whole.
Avoid showing favours to particular teachers.
Seek the welfare of his/her staff.
Te teachers or recommend them for promotion as a positive way of rewarding them
for their services.
Treat confidential matters about other teachers with care.
Refrain from discussing some teachers with other teachers.
Create a sense of respect, understanding and trust in every teacher.
Delegate duties to other able teachers.
Counsel and give advice to other teachers when need arises.
Consult staff on school matters regularly.
Communicate important matters to the staff.
Create a high sense of morality and professional commitment in the school.
(d) What role is the school head expected to play in relation to the parents and the school
community?
A school head is expected to:
Respect the opinion and value contributions made by the parents and community
towards the school progress.
Counsel with parents about their children.
Act as the secretary to the school committee.
Execute the policies of the school committee.
Communicate to parents on important events taking place in the school.
(c) What role is a teacher expected to play with regard to teacher-pupil relationships and
pupil welfare?
A teacher is expected to:
Learn to accept the pupils as they are, good or naughty, polite or rude, honest or wicked,
etc.
Encourage growth of desirable qualities.
Share love with his/her pupils as a surrogate parent and be patient.
Encourage a child to impose on himself/herself the discipline of good behaviour.
Administer punishment – the punishment has to be suitable for the child.
Provide for physical well-being by guiding and counselling those who have learning and
emotional problems.
Teach pupils to avoid misbehaviour such as bullying, stealing and lying.
Create a situation where children learn good morals and spiritual values.
The teaching and learning for basic education takes place in Basic Schools. The District
Education Boards are responsible for all Basic Schools and Head teachers of Basic Schools report
to the District Education Board Secretary.
f. An assessor.
He assesses learner in various ways. Assessments such as formative, positive,
continuous, cumulative and integrative with fewer formal exams are used. Assessment
includes gathering information about how learners are progressing towards the
achievement of the outcomes, evaluating evidence against outcomes, and recording this
information in a systematic why to report on the level of performance of learners.
Teachers assess to establish whether out comes have been achieved, to monitor progress
of learners, to identify barriers to teaching and learning, for quality assurance for
systematic evaluation, feedback and feed through, support and to validate teaching and
learning and on the learning area, subject, discipline, phase specialist, the teacher is
grounded in the knowledge, skills, values, principles, methods and procedures relevant to
the discipline, subject, learning area and / or phase of study knowing about different
approaches to teaching and learning and how these may be used in ways which are
appropriate to the learner and the context and having a well developed understanding of
the context knowledge appropriate to the specialist
g. A counsellor - Another aspect of guidance is that of counselling children who have
personal problems perhaps connected with home but more frequently to do with
personal relations at school. This task requires the teacher to gain the child‟s
confidence so that he can willing share his problems with the teacher.
Welfare – The role of the teacher in pupil‟s welfare is to provide leadership, example
care for his pupils to establish trusting and friendly relations, to act as a liaison
between the child and his peers and between the child‟s teacher and his parents.
Welfare is therefore with several aspects of the child‟s life including the following:-
Physical well being - Teacher will make a point of noting the absence of any pupil
and of finding the cause. Where a pattern of absence due to poor health emerges, you
will need to consider the most appropriate action to help the situation. The concern
for the pupils physical well being means that the teacher must try to anticipate and
prevent trouble as well alleviates it.
Economical well –being - As a teacher concerned with the welfare of his pupils he
will make efforts to help those whose behaviour betrays signs of emotional
maladjustment and who clearly show that they have not adjusted to school, since the
cause usually lies outside to school. Most of the teachers counselling will be with
children who are temporarily trouble by personal relations with other children and
with teachers or with children for whom learning difficulties are leading to
consolations stress
Moral and spiritual well-being –children of primary school age are very
impressionable and can be influenced for good spiritual environment in the class
result in a harmonious atmosphere that gives pleasure to everyone concerned
however, where pupils have problems evidenced by such things as stealing and lying,
obviously as the teacher, you must take action
Supervision – As a teacher you have a legal liability to ensure the safety of the
children in your care, and as a conscientious person you will supervise them as
carefully as if they were your own Effective sup vision a genuine interest in and
concern for the children It anticipates potential cause of trouble and danger and take
appropriate measures to stop trouble before it grows unmanageable supervision
concerns not only pupils safety but their learning as well As a teacher you should
therefore be on the alert for children who are under-achieving
In this unit you learned about Organisation, administration and
management. What is meant by the „division of labour‟. Why it is
necessary to give different jobs to different people. What communication
is. What is meant by hierarchy of authority. Why it is important to
establish a hierarchy of authority in an organizational setting.
Organisational structure of the ministry of education. Organisational
structure of the ministry of education at all levels and the Roles and
functions of all stakeholders in the Ministry of Education
Activity 5.1
1. What are the basic elements of a well-established organisation?
.........................................................................................................
.......................................................
2. What are the basic elements of a well-established organisation?
.........................................................................................................
.......................................................
3. What are the basic elements of a well-established organisation?
.........................................................................................................
.......................................................
Activity 5.2
1. What is meant by the „division of labour‟?
..........................................................................................
2. Why is it necessary to give different jobs to different people?
..........................................................................................
3. What is meant by hierarchy of authority?
.........................................................................................................
.............. Why it is important to establish a hierarchy of authority
in an organizational setting?
..........................................................................................
Activity 5.3
1. Draw organisational structure of the Ministry of Education.
2. Draw the organisational structure of the Ministry of Education at
national level.
3. Discuss the roles and functions of the Ministry of Education.
4. Draw the organisation structure at provincial level.
5. Discuss the roles and functions of the provincial education offices.
6. Draw the Organization structure at district level
Define communication.
Draw a basic communication.
Explain the process of communication.
State the methods and types of communication.
Discuss the formal and informal channels of communication.
Discuss effective communication and barriers to effective
communication.
Process: On going
Non-Verbal Communication
Non-verbal communication messages are just as important as those involving verbal communication.
Some experts, according to Duncan (1981:175), suggest that only 30 to 35 percent of our
communication is verbal. The remainder consist of facial expressions, body movements, physical
appearance, clothing, posture. The non-verbal modes or behaviours that have been identified are:
Kinesics: This behaviour involves body movements of the limbs, hands, feet and legs, facial
expressions, posture, physical appearance and clothing.
Proxemics: refers to how people place themselves physically in relation to another during
communication. There are different zone distances, according to Van der Westhuizen
(1991:214) during meetings or interviews, Public zone (further than 3,5m) addressing a large
group of people.
Chronemics: The behaviour includes the pauses, hesitations and silences that fall between
verbal statement.
Oculestics: refers to eye movement (many eye behaviours are associated with emotions).
Cultural factors may influence the interpretation of eye contact patterns (Duncan 1981:175)
Haptics: refers to the study of how we use touch to communicate.
Objectives: refers to how we select and make use of physical objects in our non-verbal
communication (Tubbs 1987:164).
Time: Different culture place different significance on acts related to time.
Baskin (1990:116) is of the opinion that all non-verbal communication modes should be considered in
relation to each other, verbal communication and the total context in which communication occurs
Research done in non-verbal communication indicates that communicators often send a great deal
more information than is obtained in verbal messages. This point is supported by Ivancevich
(1990:550) when he states that a person must be aware of the verbal as well as the verbal content of
the message because a nonverbal message can replace, reinforce or contradict a verbal message.
According to Pease (1985:8) quoted in Van der Westhuizen (1991:212) non-verbal signs carry five
times more weight than words, and when these two do not correspond, people rely rather on the non-
verbal message. Newell quoted in Komote (1992:18), says of non-verbal communication, „The
dangers of non-verbal communication are that it may be misinterpreted or ignored. The advantages of
non-verbal communication are that it is often powerful, is essentially honest and adds a whole new
dimension to the communications process.‟
Written Communication
The alternative to verbal and non-verbal communication is written communication. Some forms of
written communication are: letters, reports, memoranda and circulars. The advantages of written
communication are that they are permanent and they provide records and reference. The
disadvantages are that they do not provide immediate feedback and it may take a long time to know
whether a message has been received and properly understood; and written messages can easily be
misunderstood because they do not explain the rationale underlying a policy or instruction.
CHANNELS OF COMMUNICATION IN THE MINISTRY OF EDUCATION
SAMPLE –OFFICIAL-LETTER
(CHANNEL OF COMMUNICATION TO THE HEADTEACHER)
TS No 12345
Mindolo Basic School
PO Box 22521
KITWE
Dear Sir/Madam
REF: ……………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………
Yours faithfully
John Mulempa
Class Teacher
SAMPLE –OFFICIAL-LETTER
(CHANNEL OF COMMUNICATION TO THE DEBS)
TS No 12345
Mindolo Basic School
PO Box 22521
KITWE
Dear Sir/Madam
REF: ……………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
…………………………...
Yours faithfully
John Mulempa
Class Teacher
SAMPLE –OFFICIAL-LETTER
(CHANNEL OF COMMUNICATION TO THE P.E.O)
TS No 12345
Mindolo Basic School
PO Box 22521
KITWE
Dear Sir/Madam
REF:………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………
Yours faithfully
John Mulempa
Class Teacher
Sample –Official-Letter
(Channel of Communication to the PS)
TS No 12345
Mindolo Basic School
PO Box 22521
KITWE
Dear Sir/Madam
REF:………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………
Yours faithfully
Interviewing
Interviewing is the process whereby individuals (usually two) exchange information. It is a
conversation with a purpose – it is targeted towards accomplishing a specific purpose.
Public Communication
Public communication occurs in public rather than in private places. It is generally directed at a group
or audience and usually takes place in auditoriums or halls.
Mass Communication
In mass communication the message is intended for masses or individuals through some print or
electronic media. Examples are: television, newspapers and tape-recorders, Mass communication
feedback is severely limited.
The above-mentioned types of communication are found in colleges of education.
Organisational Communication
Organisational communication is the transference of understanding of meaning among the members
of the organisation. This communication flows downward, upward, laterally or diagonally. Every
organisation has two distinct communication channels: formal and informal.
Downward Communication
This type of communication flows downward from individuals in higher levels of the hierarchy of
those in lower levels. There are two types: oral and written downward communication.
Oral downward communication includes instructions, meetings, the use of the telephone
directives, information about organisational goals and feedback about performance.
Written downward communication in organisations are posters, company newspapers or
bulletins, policy statements and annual reports.
For feedback, from those who receive it (Hellriegel and Slocum 1982:572a). Another problem,
according to Dahama and Bhatnagar (1980:374) is that, due to the levels that the message has to
travel,‟ the chances of loss or distortion of information are bound to occur. This phenomenon is called
filtering.
Upward Communication
Upward communication travels from subordinates to superiors up the organisation hierarchy examples
are: suggestions, grievances and complaints. The process of upward communication is much slower
and more difficult because superiors wrongly assume that they know what is good for the
subordinates; consequently they do not take them seriously.
In a school environment, upward communication form the teachers can be in the form of proposals,
suggestions and requests concerning matters in their departments and/or the general running of the
school; and from learners it can be requests, suggestions, grievances and demands concerning
evaluation statements and reports. It also includes group meetings and the open-door policy.
Tubbs (1987:351) points out that although its importance is obvious, upward communication is not
always encouraged by management. One reason for this may be that message superiors hear from
subordinates are not always pleasant of flatting. On the other hand, most subordinates are reluctant to
communicate information to superiors especially if a subordinate beliveves that disclosure of his
feelings, opinions or difficulties may lead a superior blocking or hindering the attainment of a
personal goal, he will conceal or distort them. Naidoo (1986:79) and Hellriegel (1982:572) maintain
that effective communication requires an environment in which subordinates feel free to
communicate, that upward communication must be allowed to occur freely, not just at the whim of the
manager. This is also true for a college of education, where, for instance, the students should feel free
to communication without fear of victimisation. It is the responsibility of the rector to create a climate
of free flow of upward communication.
Lateral/Horizontal Communication
Lateral communication occurs among members of the same group, among the members of work
group at the same level, among managers of the same level, or among horizontally equivalent
personnel. Lateral channel might be classified as formal or informal depending on whether they
follow the formal organisation structure. The main purpose of lateral communication is to provide a
direct channel of organisational co-ordination and problem-solving.
Naidoo (1986; 80) states that the primary objectives with lateral communication are to speed up the
flow of communication, to improve understanding and to co-ordinate efforts for the achievement of
institutional goal realisation.
Because the grapevine is flexible and personal, it is regarded as one of the quickest forms of
communication in an organisation. Research has shown that the accuracy of this medium is
reasonably high, particularly when the information is not controversial.
Grapevines can create major problems for managers (Dubrin and Ireland 1993:331). They can lead to
employee resentment, embarrass managers, distort messages, and spend damaging rumours. Rumours
are unverified assumption passed on from one person to the next (Vecchio 1991:488).
Despite problems with rumours, organisations can sometimes make positive use of the grapevine
(Dubrin and Ireland 1993:331). For example, an organisation can use the grapevine to measure the
staff‟s reason to an announcement before transmitting it through formal channels. If the reaction is
bad, management can sometimes modify its plans. For example, the management team might want to
see how seriously morale would be affected by announcing a staff development programme over a
weekend. They feed the idea into the grapevine, and reactions to the plan could be gauged by the
types of rumour created.
Because rumours can be harmful to individuals and organisations, it is important for supervisors to
know how to control or eliminate them. Vecchio (1991:489) suggests the following ways of dealing
with rumours.
(1) Try to wait them out. Some rumours fade away in time without doing much damage.
(2) If waiting does not work, the rumour should be publicly refuted. By doing so, and perhaps
even ridiculing it, one can deprive it of its “news value”. This can also discredit those
responsible for spreading the rumour.
(3) Feed authentic information into the grapevine so as to counteract the unwanted message.
You will agree that there are many examples of rumours at schools. An example:
The rumour that spends throughout the school was that the Headteacher had an affair with the
secretary. The fact that the principal and the secretary had to work late for some weeks probably
influenced that state of the rumour. Some staff members don‟t like the Headteacher and like to gossip
behind his back. After some time this rumour just faded away because the work was completed. Is
would definitely not lend out my ears to gossip as it unconsciously places everybody in a difficult
position in general encounters with the principal and secretary.
Effective Communication
Communication can take place and yet not be referred to as effective or stated differently,
communication can take place and yet the desired effect may not be achieved. What then is effective
communication? Communication can be referred to as effective when the stimulus as it was initiated
and intended by the sender or source, corresponds closely with the stimulus as it is perceived and
responded to by the receiver. Effective communication can be depicted as below:
Intended message
Encoding
Decoding
Intended message
Effective Communication
Depicts effective communication, the situation where the intended message is received just as it was
intended by the sender. This is the ideal situation that is envisaged when a message is conveyed. For
effective communication to take place, the sender must ensure that the intended message is in
appropriate form (verbal or non-verbal) that will convey the message properly. The message must be
formulated in a way that will be understood by the receiver and elicit from him the response that is
envisaged by the sender. But, according to Robbins (1983:265), effective communication is difficult
to achieve due to certain barriers which can be physical (distance in the hierarchy), individual
(persons becoming emotionally involved) or semantic (poor choice or confused meaning of symbols).
Therefore, in communication it should always be striving to place the source and the receiver on the
same level. The more receivers‟ decoding matches the sender‟s intended message, the more effective
communication will be.
Naidoo (1986:141-142) provides two outcomes that may warrant the judgement that communication
has been effective: if the individual involved has inter alia, arrived at a greater mutual understanding
of attitudes, sometimes and opinions; and if the attitudes or beliefs of one or both parties change as a
consequence of the personal encounter.
Semantic Problems
Semantic is the study meaning in a language. Message are made of words which are abstractions –
they represent other things, and unless we recognise the abstract nature of words, the exact meanings
of messages can be distorted or lost. Stoner (1985:501) ways of words, „they are symbols and as
symbols, they may have different meanings for different people and in different situations‟. Therefore,
when messages are formulated, the following should be kept in mind;
Correct use of words
Avoidance of ambiguity
Simple and to the point message
Clear, concise but meaningful language messages (Naidoo 1986:86)
Another semantic problem is the conflict between verbal and non-verbal communication. Mixed
message result when a person‟s words communication one message while, their actions or “body
language” communicates something else, (Ivancevich 1990:562).
Selective Perception
Selective perception is the tendency to perceive only part of a message even though the entire
message was delivered. People often hear what they want to hear and see what they want to see,
ignoring information that conflicts with their beliefs and expectations. Huse (1982:461) adds that one
way to reduce selective perception is to develop empathy- an understanding of other people‟s
viewpoints.
Filtering
It occurs when the sender intentionally sifts or modifies the message so it will be seen more
favourably.
Effects of Emotion
Whatever emotion dominates our mood-anger, fear, happiness, anticipation- will affect our
interpretation of a relevant message. The same message can be interpreted differently depending on
the mood we are in. Extreme emotions such as jubilation or depression are most likely to hinder
effective communication. In such instances, rational and objective thinking processes are substituted
by emotional judgements. Thus, it‟s best to avoid making decisions when you‟re upset, because
you‟re not likely to be thinking clearly (Robbins 1988:418).
Time Pressures
Managers operate under time pressures. Decisions must be made and deadlines met. Time pressures
can create communication problems when, to expedite matters, formal channels are short-circuited,
leaving some people in the dark, and when messages are incomplete or ambiguous to the receiver. In
either case effective communication is deterred (Robbins 1988:419).
Lack of Feedback
According to Rue (1982:83), communication is a two-way process. In order for the process to be
effective, information must flow back and forth between the sender and the receiver. The flow of
information from the receiver to the sender is called feedback. Feedback can be verbal or non-verbal.
Limited feedback decreases the accuracy and the degree of confidence the listener has in the
communication. Thus feedback takes more time, but significantly improves the quality of
communication.
Inter-Cultural Differences
Inter-cultural communication is communication between members of different cultures Obstacles to
inter-cultural communication are factors such as language, non-verbal communication systems,
relational roles and norms and beliefs and values that deeply rooted in the whole cultural system.
Excessive Hierarchy
Excessive hierarchy creates physical distance between people. The reliance in organisations upon
having clear lines of authority in a structured hierarchy requires that formal communication follow
prescribed channels through the organisation. As a result, messages must frequently pass through
many layers of the organisation, each offering a potential for distortions (Robbins 1982:264).
Vertical Communication
Vertical communication consists of communication up and down the organisation‟s chain of
command.
Downward Communication
Downward communication is likely to be filtered, modified or halted at each level as managers decide
what should be passed down to their subordinates. Managers often fail to pass on important
information (such as higher-level change in policy) or to instruct subordinates adequately on how to
perform their duties. This lack of communication is sometimes deliberate. The net effect of
incomplete downward communication is that subordinates may feel confused, uninformed or
powerless, and may fail to carry out their tasks properly.
Upward Communication
Upward communication is likely to be filtered, condensed, or altered by middle management who
sees it as part of their job to protect upper management form non-essential data originating at the
lower levels. In addition, middle managers may keep information that would reflect unfavourably on
them from reaching their superiors. Thus vertical communication is often at least partially inaccurate
or incomplete (stoner 1982:510).
Guidelines for Effective Communication
Given the barriers to effective communication, what can be done to overcome them? The following
suggestions could help to make communication more effective.
Active Listening
There are two sides to the communication process-sending a message or “telling” and receiving a
message or “listening”. Active listening is a technique that can improve effective communication.
Guideline especially useful in this regard, are:
Listen for message content: Try to hear what is being said in the message.
Listen for feelings: Try to identify how the source feels in terms of the message
content is this something pleasing or displeasing? Why? On feelings, Anstey (1991:
229) says... asking the other to describe his feelings in order to gain fuller
understanding proposal or a problem means to him‟
Respond to feeling: let the source know that his or her feelings, as well as the message
content are recognised, or respond empathically by showing a desire to understand the
feelings of the others.
Note all cues, verbal and non-verbal: be sensitive to the non-verbal communications as
well as the verbal ones; identify mixed messages that need to be clarified
(Schermehorn 1991:404-405).
Feedback
Feedback is the process of telling someone else how you feel about something they did or said, or
about the situation in general. Feedback should be given in such a manner that it is accepted and used
constructively by the receiver. Given that the sender‟s intent is to give helpful feedback to the
receiver, the manager should recognise that feedback should:
Be given directly and with real feeling, ideally based on trust.
Be specific rather than general, with good clear examples.
Be given at a time when the receiver appears most ready to receive it.
Be checked with others to support its validity.
Be in respect to things that the receiver can really do something about.
Be not more send information than the receiver can handle at any particular time
(Shemehorn 1991:406).
Avoid interruptions.
Paraphrase messages to ensure that understanding is complete and accurate.
Withhold evaluation of communication until the message is complete (Anstey
1991:229).
Language Usage
Direct, simple and clear language should be used.
Avoid double-bind message which are ambiguous and uncertain in content.
Adjust messages to the frame of reference of the listener in order to maximize understanding.
Repeat messages using more than one type of medium such as demonstrations and written
documents (Anstey 1991:231).
Unit summary
Assessment
Activity 6.1
Identify: a recent rumour at your school:
Which factors influenced the rumour?
........................................................................................
..........................................................................
How did recipients act upon the rumour?
........................................................................................
..........................................................................
What happened to the rumour?
........................................................................................
.........................................................................
What did you learn from this rumour which you could
apply in the case of similar rumour?
........................................................................................
..........................................................................
Activity 6.2
Draw a communication model.
Activity 6.3
Outline the barriers of effective communication;
.............................................................................................................................................................
.............................................................................................................................................................
.............................................................................................................................................................
.............................................................................................................................................................
.............................................................................................................................................................
.............................................................................................................................................................
.............................................................................................................................................................
.............................................................................................................................................................
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EXPECTED ANSWERS FOR ALL ACTIVITIES IN THE MODULE
Activity 1.1
Activity 3.3
Self –respect and respect for others.
Being responsible for ones action.
Exercising self control even when one is free to act.
Being honest to one’s real self.
Tolerating others.
Love for those infected or affected.
Cooperating with others to fight/eradicate the pandemic.
Showing humility by listening and accepting others.
Asserting oneself.