Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Faculty of Technology
Department of Mechanical Engineering
Semester: WS 09/10
Lecture by: Prof.Dr.-Ing.Werner Kiehl
Date: Dicember 2010
Seven improvement tools
Monica Posada, Adeel Rao, Daniel Orrego
TABLE OF CONTENTS
1. Introduction·························································································1
2. Flow chart····························································································1
2.1 Definition·······················································································1
2.2 Application Area··············································································2
2.3 Example························································································2
2.4 Advantages and disadvantages··························································2
3. Check Sheet·························································································3
3.1 Definition·······················································································3
3.2 When to Use a Check Sheet······························································3
3.3 Procedure·····················································································3
3.4 Example························································································4
3.5 Advantages and disadvantages··························································4
4. Scatter Diagram·····················································································4
4.1 What is it·······················································································4
4.2 How to use it··················································································5
4.3 When to use it and not to use it···························································5
4.4 Why to use it··················································································6
4.4.1 Advantages············································································6
4.4.2 Limitations··············································································6
4.5 Example························································································6
5. Histogram·····························································································6
5.1 Definition·······················································································7
5.2 Application Area··············································································7
5.3 How to use it·················································································7
5.4 Example·······················································································8
5.5 Advantages and disadvantages··························································8
6. Pareto Analysis······················································································8
6.1 Definition·······················································································8
6.2 When to Use it················································································9
6.3 Procedure·····················································································9
6.4 Advantages and disadvantages························································10
7. Fishbone Diagram················································································10
7.1 What is it·····················································································10
7.2 How to use it·················································································10
7.3 When to use it and not to use it·························································11
7.4 Why to use it·················································································11
7.4.1Advantages············································································11
7.4.2Limitations·············································································11
7.5 Example······················································································11
8. Control Chart························································································12
Seven improvement tools
Monica Posada, Adeel Rao, Daniel Orrego
Introduction··················································································12
8.1
Monitoring
8.2 Process········································································12
Description of control charts·····························································13
8.3
Control charts for variables······························································13
8.4
Control charts for attributes·····························································14
8.5
9. Brainstorming·······················································································14
9.1 Introduction··················································································14
9.2 Approach·····················································································15
9.3 Order of events·············································································15
10. Mindmap······························································································15
10.1 Introduction···············································································15
10.2 Approach··················································································16
11. Conclusion···························································································16
References
APPENDIX
Seven improvement tools
Monica Posada, Adeel Rao, Daniel Orrego
Table of figures
1. Introduction
Over 30 years, Japanese have studied and practiced what they call “Total Quality
Control” and one of the leaders in this movement has been Kaoru Ishikawa, whom,
with others repeatedly point to the fact that Japanese industrial workers are among the
worlds finest in their level of education and quantitative skills.
Consequently, one of the critical features of the Japanese approach to quality control is
its focus on quantitative methods on the factory floor.
Based on his long experience in Japanese industry, Ishikawa states that as much as 95
percent of quality related problems in the factory can be solved with seven fundamental
quantitative tools.
These tools are:
1. Flowchart
2. Check sheet
3. Scatter diagram
4. Histogram
5. Pareto analysis
6. Fishbone diagram
7. Control chart.
We will describe and explain these tools, in the following text. [1]
2. Flowchart
2.1 Definition
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Figure2.1 A simple flowchart representing a process for dealing with a broken lamp.
Flowcharts are used in designing and documenting complex processes. Like other
types of diagrams, they help visualize what is going on and thereby help to find flaws,
bottlenecks, or other non-obvious properties of a process.
A good flowchart should show all process steps under analysis by the quality
improvement team, identify critical process points for control, suggest areas for further
improvement, and help explain and solve a problem.
2.3 Example
The flowchart in Figure 2 illustrates a simple production process in which parts are
received, inspected, and sent to subassembly operations and painting. After completing
this loop, the parts can be shipped as subassemblies after passing a final test or they
can complete a second cycle consisting of final assembly, inspection and testing,
painting, final testing, and shipping. [4]
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Advantages of flowcharts:
Disadvantages of flowcharts:
3. Check Sheet
3.1 Definition
A check sheet is a structured, prepared form for collecting and analyzing data. This is a
generic tool that can be adapted for a wide variety of purposes.
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Advantages:
• Easy to use.
• Effective way of displaying data.
• Can identify the root cause of a problem
• Provides structure for uniform data collection.
• Can be used to substantiate or refute allegations
Disadvantages:
• If the categories have been meticulously defined and inserted in the check
sheet, other significant occurrences may be overlooked.
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4. SCATTER DIAGRAM
4.1 What is it
The scatter diagram shows the relationship between two variables acting continuously
on the same item. The scatter diagram illustrates the strength of the correlation
between the variables. This correlation can point to, but does not prove, a causal
relationship. It does not prove that one variable causes another one. For example,
analyzing a scatter diagram of the relationship between weight and height would lead
one to believe that the two variables are related. This relationship, however, does not
mean causality. For instance, while growing taller might cause one to weigh more, but
gaining weight does not indicate that one is growing up.
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4.5 Example
Situation: The new commissioner of the American Basketball League wants to
construct a scatter diagram to find out if there is any relationship between a player’s
weight and her height. [10]
According to this scatter diagram, there does seem to be a positive correlation between
a player's weight and her height. In other words, the taller a player is the more she
tends to weight.
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5. HISTOGRAM
5.1 Definition
A histogram is a frequency distribution shows how often each different value in a set
of data occurs. A histogram is the most commonly used graph to show frequency
distributions. What distinguishes the histogram from a check sheet is that its data are
grouped into rows so that the identity of individual values is lost. [5]
Commonly used to present quality improvement data, histograms work best with small
amounts of data that vary considerably. When used in process capability studies,
histograms can display specification limits to show what portion of the data does not
meet the specifications.
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Table 5.1 Rules of thumb for class selection. Figure 5.1 Histogram
5.4 Example
Advantages of histogram:
• Histograms are quite useful for depicting large differences in shape or
symmetry.
• Histograms are excellent when displaying data which have natural categories or
groupings - categorical data.
Disadvantages of histogram:
• Histograms cannot be used for more precise judgments such as depicting
individual values.
• Histograms are thus not recommended for data measured on a continuous
scale
6. Pareto Analysis
"The Pareto principle is named after Vilfredo Pareto, a 90th-century Italian economist.
He observed that 20 percent of the population controlled 80 percent of the wealth in
Italy during his time." The same observation was made for more people in other areas
of study, like Josep Juran a quality manager pioneer in 1930, who used pareto’s
principle "in observing that 29% of something is responsible for 80% of the results. The
80/20 rule has been known ever since as the Pareto Principle" {Webber 2007 #12: 127}
6.1 Definition
A Pareto chart is a specialized histogram, a "graph for showing frequency distributions,
which illustrate how often each unique value in a set of data occurs" {Webber 2007
#12: 137}, and it’s used to identify the issues that cause a large amount of your quality
problems. The tool provides a route to group and organize your data in a way that you
focus your time and resources in the most important problems.
Pareto Analysis is a statistical technique in decision making that is used for the
selection of a limited number of tasks that produce significant overall effect. It uses the
Pareto Principle also know as the 80/20 rule. The idea that by doing 20% of the work
you can generate 80% of the benefit of doing the whole job. Or in terms of quality
improvement, a large majority of problems (80%) are produced by a few key causes
(20%). This is also known as the vital few and the trivial many.
action to fix the problems that are causing the greatest number of defects first.
6.3 Procedure.
The 80/20 rule can be applied to almost anything:
Seven steps to identifying the important causes using Pareto Analysis:
1. Form a table listing the causes and their frequency as a percentage.
2. Arrange the rows in the decreasing order of importance of the causes, i.e. the
most important cause first.
3. Add a cumulative percentage column to the table.
4. Plot with causes on x-axis and cumulative percentage on y-axis.
5. Join the above points to form a curve.
6. Plot (on the same graph) a bar graph with causes on x-axis and percent
frequency on y-axis.
7. Draw a line at 80% on y-axis parallel to x-axis.
Then drop the line at the point of intersection with the curve on x-axis.
This point on the x-axis separates the important causes on the left and less important
causes on the right.
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Advantages
• By doing 20% of work you can generate 80% of the advantage of doing the
entire job.
• Pareto analysis not only shows you the most important problem to solve, it also
gives you a score showing how severe the problem is.
Disadvantages
• Work on the group with the highest score and dismiss the rest of the causes.
7. Fishbone Diagram
7.1 What is it
Dr. Ishikawa, a Japanese quality control statistician, invented the fishbone diagram.
Therefore, it is also called Ishikawa diagram. Because the design of the diagram looks
like the skeleton of a fish, it is often referred to as the fishbone diagram. The fishbone
diagram is used to explore all the potential or real causes that result in a single effect.
Due to the function of the fishbone diagram, it may be referred to as a cause and effect
diagram.
7.4.2 Limitations
Although groups can quickly determine potential causes, fishbone does not usually
clarify sequences of causes.
The causes identified require verification of some kind.
7.5 Example
To diagram the causes relating to a car’s getting poor gas mileage. [9]
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8. CONTROL CHART
This report covers just the basics of control charts. Detailed information is
provided in the report “Statistical Process Control” of Group No. 3.
8.1 Introduction
Quality control is required to ensure that (production) processes are performing in an
acceptable manner. This can be done by using statistical techniques to monitor the
process output. No further action is required, when the results are acceptable,
otherwise correction is needed. Basically quality assurance can be distinguished in
“acceptance sampling” and “statistical process control”. The first one relies on
inspection after production and the second one on inspection during production. [11]
The basic idea of inspection is to collect data which can be used to determine whether
items conform to a standard. Accordingly the following issues are important:
1. How often and how much to inspect?
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The mean chart using the Upper-control-limit (UCL) and Lower-control-limit (LCL),
which are sensitive to shifts in the process mean, can be constructed by using the
following formulas:
The range control chart, which is sensitive to change in process dispersion, can be
constructed by using the following formulas:
where
x: Average of sample means
z : Standard normal deviate
σx Standard deviation of distribution of sample means
:
A2 Given factor for x-bar-chart
:
D3 Given factor for lower control limit (R-chart)
:
D4 Given factor for upper control limit (R-chart)
:
R : Average of sample ranges
[11]
The control limits (p-chart) can be calculated by using the following formulas:
p * (1 − p ) p * (1 − p )
UCL p = p + z and LCL p = p − z
n n
While the control limits for a c-chart can be calculated by using the following formulas:
where
p and c Number of defectives
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:
n: Sample size
[11]
9 BRAINSTORMING
9.1 Introduction
Brainstorming, a group creativity technique developed in 1930s by Alex Faickney
Osborn, is often used to find as many ideas as possible for a solution to a certain
problem. The technique is used areas of operations such as courtship/advertisement,
product development or construction.
Nowadays brainstorming is a popular technique, although researchers have not
confirmed its effectiveness. [12], [13]
9.2 Approach
According to [12], [13] Brainstorming is based on four basic rules to reduce the social
inhibitions in groups. These are:
1. Focus on quantity
2. No criticism
3. Unusual ideas are welcome
4. Combine and improve ideas
The following two pictures (FIGURE XY) show the result of a brainstorming process
unsorted on the left side and sorted on the right side.
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10 MINDMAP
10.1 Introduction
Mindmaps are diagrams and used to structure and visualize ideas around a central
idea, problem or key word. Furthermore they can be used to show the relationships
between different words and ideas.
Mindmaps have been used for centuries for problem solving by engineers or learning
by educators, for instance.
10.2 Approach
Mindmaps start with the key word or a picture in the middle. Around the centre are
several main branches which contain at least one word or a picture which is related to
the key word in the centre. Those main branches then again have several subbranches
which are also described by words. These words are directly related to the main branch
and indirectly to the centre word.
11. Conclusion
All mentioned tools can be used to improve the quality of products directly or at least
indirectly. As one can see, figure XX shows the importance of finding the right amount
of quality tests, whereas figure YY shows, that it is very important to find problems
concerning the product as soon as possible.
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Seven improvement tools
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