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The impact of supervisor role overload on abusive supervision:

Moderating role of Islamic work ethics and mediating role of


supervisor frustration.
Syed Nabeel Hassan Shah (21164) MS (Mgt)

Email id: nabeelsyed05@gmail.com

FACULTY OF MANAGEMENT SCIENCES

RIPHAH INTERNATIONAL UNIVERSITY

(2017)

Abstract:
This study examines the moderating role of Islamic work ethics between supervisor
role overload and abusive supervision. The study also examines the mediating role of
supervisor frustration in this context. Specifically, this study uses affective events theory to
the abusive supervision literature to suggest that supervisor role overload, a work-related
event, leads to supervisor frustration. As an intense negative emotional reaction, frustration,
in turn, triggers supervisors to exhibit abusive behaviours in the workplace. In a sample of
250 personnel, the data was collected by self administered questionnaires with a cross
sectional design. The subordinates and their immediate supervisors completed their survey;
we approached the supervisors as well as the subordinates were asked to invite their
immediate supervisor to complete the supervisory survey. The supervisor survey included
measures of role overload, frustration and Islamic work ethics, while the focal employee
survey included a measure of abusive supervision. First, the study finds that supervisor role
overload trigger abusive supervision through supervisor’s frustration. Secondly, Islamic
work ethics moderates this relation to an effective extent. Interestingly abusive supervision is
found to be low in supervisors with more Islamic work ethics and it is found to be very high
where there is low or no Islamic work ethics in the supervisors. These findings will broach up
some new contextual parameters in terms of employees role overload and abusive
supervision.

Keywords: Islamic Work Ethics, Role Overload, Abusive Supervision, Frustration

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