HSBC credit card

statement
walkthrough
A financial capability resource

Walking through an HSBC credit

card statement
This resource has been produced as part of Citizens Advice Financial
Skills for Life

Although care has been taken to ensure the accuracy, completeness and reliability of the
information provided, Citizens Advice assumes no responsibility. The user of the information
agrees that the information is subject to change without notice. To the extent permitted by law,
Citizens Advice excludes all liability for any claim, loss, demands or damages of any kind
whatsoever (whether such claims, loss, demands or damages were foreseeable, known or
otherwise) arising out of or in connection with the drafting, accuracy and/or its interpretation,
including without limitation, indirect or consequential loss or damage and whether arising in tort
(including negligence), contract or otherwise.

Copyright © 2015 Citizens Advice All rights reserved. Any reproduction of part or all of the contents in any
form is prohibited except with the express written permission of Citizens Advice.

Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux, Charity
registration number 279057, VAT number 726020276, Company Limited by Guarantee, Registered
rd
number 1436945 England. Registered office: Citizens Advice, 3 Floor North, 200 Aldersgate Street,
London, EC1A 4HD.

©2017 Citizens Advice HSBC credit card statement walkthrough/Dec17/v1

Citizens Advice financial capability

Introduction to a ‘Walkthrough’ resource

This walkthrough is to provide a resource that allows advisers to discuss a particular

bill or contract with a client, using a real-world example provided for that specific
purpose.

Advisers are welcome to provide tailored information to the client at their own
discretion, and are recommended to attend our separate training course ‘integrating
financial capability into advice’.

How to use this Walkthrough

The walkthrough consists of a sample HSBC credit card statement – taken from a real
source – and with advisers notes provided.

Advisers can provide the full statement to their client – attached at the end of this
document – and then discuss it with them in as much depth as they need.

Notes of points to discuss are highlighted in the adviser’s notes.

Your clients statement doesn’t look like this one? – Don’t worry, there’s
nothing wrong with their statement or this walkthrough. Banks occasionally
change the structure and layout of their statements. Not only that, they often do
this in phases so that – at any given time - customers in some parts of the
country might have statements that look different to the statements for
customers in other parts of the country. If your clients statement looks different
to this one, you can still talk through the main points of it with them.

Trainers are encouraged to feedback to the Financial Skills for Life team
with any feedback about training materials or resources.

If you have any comments, please contact:

financial.skills@citizensadvice.org.uk

©2017 Citizens Advice HSBC credit card statement walkthrough/Dec17/v1

Citizens Advice financial capability

 HSBC credit card statement Walkthrough – Page One

HSBC keep their general

contact details in this corner.
HSBC put their logo here. The type of credit card is also
stated here: in this case, it’s a
VISA card.

This is where the

clients name and
address is.

This is some legal text

outlining why it’s
important to make
payments on the This is a summary of
all the transactions
balance, and the way
on the card for the
different payments that
statement period: it
are made on the card
includes the APR, all
may accrue different
credits and debits,
levels of interest, and
may be paid off and the next
minimum payment
differently. As well as
amount and due
that, it also states that
date.
sticking to minimum
payments only will make
paying off the balance
take a lot longer.

Here is the essence of the statement: the dates, the types of

payments, the reasons for them, and the amounts, with a
running total on the right. Notice the payment towards the card
balance on the 21st July, and also the card number stated by the
client name: keep this secure!

©2017 Citizens Advice HSBC credit card statement walkthrough/Dec17/v1

Citizens Advice financial capability

 HSBC credit card statement Walkthrough – Page Two

This page is full of various small print, as well terms and conditions. It can seem quite
daunting, but unless the client has a specific need to go through it they should not let it
worry them. Advisers can always go online to find more information to expand this if
they wish.

©2017 Citizens Advice HSBC credit card statement walkthrough/Dec17/v1

Citizens Advice financial capability

 HSBC credit card statement Walkthrough – Page Three

Here is the clients card

number again. Remember:
HSBC put their logo here.
keep this safe!

The statement
continues here:
the dates, the
types of
payments, the
reasons for them,
and the amounts,
with a running
total on the right.

As the card was paid

off early on in the
statement, there is This Giro slip can be
no interest due yet: used to make a
Thomas Sample is payment off the credit
clearly on top of card using cash, either
their card! However, over the bank or Post
if they only make a Office counter. Some
minimum payment clients may prefer this
next month, then the to doing it online or over
interest is laid out the phone.
here.

©2017 Citizens Advice HSBC credit card statement walkthrough/Dec17/v1

Citizens Advice financial capability

 Other resources and signposts
Further Information

This walkthrough is designed to be used as a standalone resource, but was developed

alongside the financial capability resource library found here. Advisers that want to
cover more activities with their clients will find more activities here to discuss and go
through, with factsheets and action plans included.

Further resources and information can be found at:

The Citizens Advice Consumer Service, providing clear and practical consumer advice
over the phone and email. They can be contacted here, or by calling 03454 04 05 06
(03454 04 05 05 for welsh language speakers) between 9-5pm Mon-Fri.

The FCA (Financial Conduct Authority) is the conduct regulator for 56,000 financial
services firms and financial markets in the UK and the prudential regulator for over
18,000 of those firms. They can be found here.

The Financial Ombudsman (FOS) can be found here. They were set up by Parliament
to resolve individual complaints between financial businesses and their customers.
They can look into problems involving most types of money matters - from payday
loans to pensions, pet insurance to PPI. If they decide someone's been treated unfairly,
we have legal powers to put things right. They can be contacted on 0300 123 9 123 or
0800 023 4567

Remember – The Financial Services Compensation Scheme (FSCS) covers business

conducted by firms authorised by the FCA and the Prudential Regulation Authority
(PRA). FSCS protects consumers when financial services firms fail. It’s the compensation
scheme for customers of UK authorised financial services firms, and can be found
here.

Finally – Don’t forget to check our website for further clear practical guidance on
common financial products for clients.

©2017 Citizens Advice HSBC credit card statement walkthrough/Dec17/v1

Citizens Advice financial capability

HSBC Your Visa Card statement
Contact tel 03457 404 404
From Overseas tel 44 1226 261 010

Lost and Stolen Cards 03456 007 010 (24 hrs)

From Overseas tel 44 1442 422 929 (24 hrs)

Mark D. Rosalez Text Phone 1800 103457 125 563

used by deaf or speech impaired customers
Street, Anytown
AT1 B23 www.hsbc.co.uk

Account Summary
Credit Limit £ 9,000 ,00
APR 20.9%
Previous Balance 758.05
Debits 5:97.73
Credits 758.05
597.73
Minimum payment £1·4.94
Payment to be credited by 1

If you do not pay off the full amount outstanding, we will

allocate your payment to the outstanding balance in a
specific order, which is set out on the reverse of this
statement. The way in which payments are allocated
can make a significant difference to the a mount of interest
you will pay until the balance is cleared completely .

Minimum payments
If you make only the minimum payment each month, it will
take you longer and cost you more to clear your balance.

Statement Date 10/01 To 10/02 Card number Sheet number 1of 2

Mr Mark D. Rosalez 2356 4587 9856 5092

10 Jan 18 10 Jan 18 SMILES DENTIST 19.00

11 Jan 18 11 Jan 18 PLAYSTATIONNETWORK INTERNET 47.99
12 Jan 18 12 Jan 18 TESCO STORES 6013 ANYTOWNKFC LTD 9.60
12 Jan 18 12 Jan 18 ANYTOWNSAINSBURYS S/MKTS 35.40
14 Jan 18 14 Jan 18 ANYTOWN CENTRAL 26.38
15 Jan 18 15 Jan 18 PAYMENT / KRCS STORE SMARTPHONE 999.00
16 Jan 18 16 Jan 18 PP* BURRITO ANYTOWNSAINSBURYS 4.25
17 Jan 18 17 Jan 18 S/MKTS ANYTOWN CENTRALGATEKEEPER 3.00
18 Jan 18 18 Jan 18 ANYTOWNSAINSBURYS S/MKTS 14.50
19 Jan 18 19 Jan 18 ANYTOWNIRIE SHACK ANYTOWN 3.03
19 Jan 18 19 Jan 18 TESCO STORES 6013 ANYTOWN 19.05
19 Jan 18 19 Jan 18 PLAYSTATIONNETWORK INTERNET 21.61
24 Jan 18 24 Jan 18 SAINSBURYS SMKTS ANYTOWN CENTRAL 24.77
27 Jan 18 27 Jan 18 PRIMARK 683 ANYTOWN 2.50
01 Fub 18 01 Fub 18 AMAZON .CO.UK AMAZON.CO.UK LU 8.05
02 Fub 18 02 Fub 18 Amazon UK Marketplace 080-215-6347 LU 3.99
04 Fub 18 04 Fub 18 NOSTALGIA COMICS BIRMINGHAM 9.98
04 Fub 18 04 Fub 18 FORBIDDEN PLANET BIRMINGHAM 13.90
17.98
Summary Box The information contained in this table summarises key product features and is not intended to replace any terms and conditions.

Interest free Up to 56 days for purchases when you pay your balance in full every How interest is charged
period month by the due date. On purchases
Interest You will not pay interest on purchases if you pay your balance in full We don't charge interest on purchases if you pay your balance in full by the due
charging and on time each month. Otherwise the period over which interest is date (and you've also paid the previous month's balance in full by that due date).
charged will be as follows; If you do not pay the balance i n full, we charge interest on al! transactions from
information
the date they were added to the account (not just on the unpaid balance) .
Purchases. balance From Until On cash transactions
transfers. cash Date debited to your Paid in full Cash transactions include cash advances, balance transfers, Direct Debits.
advances and cash account standing orders, travellers cheques, foreign currency, gambling transactions
related pavments and any cash substitutes. Interest will be charged from the date of each cash
Allocation of If the amount you pay in a month is less than the full amount you owe. transaction, even if you pay the balance i n full each month, until the cash
payments we will apply the amount you pay in the following order: transaction (includ1ng interest) is paid in full.
(a) any unpaid arrears or amounts over the credit limit;
(b) the amount you owe us and shown in your statement; Estimated interest
{c) any transactions. interest or charges not yet included in a statement. This is an estimate of the interest you'll have to pay next month. It assumes:
We will apply your payment first to amounts on your account which we 1) you only pay the minimum due, 2) you pav on the due date, 3) you have no
charge at the highest interest rate followed by amounts we charged at more balance transfers or cash advances before your next statement, 4) you don't
lower rates. In each case, interest and charges are paid off first. change your statement date. and 5) your interest rate doesn't change. Remember
If some amounts are charged at the same interest rate, we will apply - If you make only the minimum payment each month it will take you longer and
your payment to the o!dest amounts first. cost you more to clear vour balance.

Minimum If vou entered into A. 2.5% of the full amount you owe as Daily interest
monthly your agreement with shown on your monthly statement (including Interest is charged on a daily basis, so the amount of interest payable will increase
us before 23 March interest and charges) the longer payment is delayed, even if payment is made before the due date.
repayment
2011 the minimum Payments will take effect when they are actually received by us as cleared funds.
8. £5
payment will be the Recurring transaction
higher of: A recurring transaction, sometimes called a continuous payment a1Jthority, is a
If you entered into A. The sum of (a) interest for the period from series of payments collected with your agreement from your card by a retailer or
your agreement with the last statement, (b) any default charges, supplier (for example, insurance cover). This i s an agreement between you and
us from 23 March and (c) 1% of the full amount you owe as the retailer. The Direct Debit Guarantee does not cover these transactions. If you
2011 onwards, the shown on your monthly statement (not wish to cancel a recurring transaction, you can do this with the retailer or with us.
minimum payment including interest and default charges) If you contact the retailer you will also be able to deal with the agreement you have
will be the higher of: with them. This should ensure the retailer will not collect any further payments.
B. 2.5% of the full amount you owe as
If they do we will treat these as unauthorised. If we miss any of the cancelled
shown on your monthly statement (including
transactions, please contact us.
interest and charges)
C. £5 How much to pay and when
Credit Limit You may pay any amount from the minimum payment to the full balance on your
Minimum credit limit E500, maximum credit limit subject to status
statement.
Fees No Annual Fee Please ensure your payment reaches us by the due date, shown overleaf, or a
charge may be made in accordance with your terms & conditions. Any amount
Charges Cash fee 2.99% of the cash advance or cash related payment.
overdue or overlimit must be paid immediately. All payments will only take effect
minimum £3
when they are actually received by us as cleared funds.
Balance 1.4% of each balance transferred within 60 days of If you are experiencing financial difficulties and cannot meet your repayments,
transfers account opening, minimum £5 please call us on 03457 404 404.
2.9% of the balance transferred after 60 days from
account opening, minimum £5 Checking your statement
Please keep all vouchers and till receipts when you use your card(s) and check
Foreign usage Payment Rates can be found at them against your monthly statement. The name and place description shown on
www.mastercard.com/ Scheme your statement may not match what is on the voucher, so please remember items
global/currencyconversion/index.html or you've ordered by post, phone or the internet.
Exchange rate: www.visaeurope.com/ma king-payments/
If there 's a transaction on your statement which vou believe is incorrect. please
Dependent upon the type of transaction you undertake one or more notify us within 13 months of your statement date by calling 03457 404 404.
of the following charges will apply:
Dispute resolution
Non-sterling 2.99% of the amount of the sterling transaction If you have a problem with your agreement. please try to resolve it with us first.
transaction fee value If you are not happy with the way in which we handled your complaint or the
Cash fee 2.99% of the cash advance or cash related result, you may be able to complain to the Financial Ombudsman Service. If you
payment, minimum £3 do not take up your problem with us first you will not be entitled to complain to the
Ombudsman. We can provide details of how to contact the Ombudsman.
Default For paying late £12
charges *How to contact HSBC Bank pie
For going over your credit limit £12 Log on at: www.hsbc .co.uk or call Customer Services: 03457 404 404.
For payments which are returned unpaid £5 (Textphone 03457 125 563) or from overseas +44 1226 261 010. Lines open
8am - 1Opm 7 days a week (Except Christmas Day, Boxing Day and
For enforcing repayment, including legal and Our reasonable New Years Day). Lost and Stolen 03456 007 010 or from overseas
tracing costs costs +44 1442 422 929. Lines open 24 hours a day, 7 days a week. 0
0

How to pay Remember, if payments are made using the wrong card details. sort code or account number, they may be delayed or not applied.
'Working days' are any weekday other than Bank Holidays.

All Customers Interest Calculations and available credit

N
Direct Debit Contact Us* and select to pay the full, fixed or minimum amount due. Your payment will be automatically Payments credited the same working day. 0
0
deducted from your current account by your due date each month. 0
0
If the minimum payment due is more than your f ixed amount, we will claim the minimum payment. If your
statement balance is lower than your fixed amount we will only claim the balance on your statement.
Standing Pay a fixed amount to your HSBC Bank Credit Card using the following information: Payments from other banks can take up to three
Order/ • Sort Code and Account Number (choose applicable numbers from table below) working days to reach us. Customers making a
bill payment/ • Reference: your 16 digit credit card number payment from a bank or building society that is
overseas participating in the Faster Payments Service will in
Type of Card Card no. Quote Quote If paying from overseas quote sortcode - N
payment normal circumstances be able to pay to your Credit I
begins sortcode account no. ace no. for the corresponding Card no.
IBAN Number
Card and have the available credit updated within N

(International Bank Account Numberl 2 hour s. All payments are credited for
- Europe: GB15MIDL40424699009787 interest calculations the same working day. (.0
0
GB38MIDL40117129009787
- Outside Europe: MIDLGB22
Visa: 454638 40 42 46 09003649 40 42 46 - 99009787
HSBC and Welsh 408267 40 11 71 79001387 40 11 71 - 29009787
MasterCard: 543460 40 42 46 29004734 40 42 46 - 99009787
HSBC and Welsh
Gold Visa 494120 40 42 46 69005161 40 42 46 - 99009787

HSBC Bank By cash or cheque: Please make cheques payable to HSBC Bank pie followed by your Cash payments credited tor interest
branches 16 digit Credit Card number. calculations and available credit updated the
A charge rnay apply to payments made at banks other than HSBC Bank. same working day and for cheques available
credit updated within 4 working days.
Post Please make cheques pavable to HSBC Bank pie followed by vour 16 digit Credit Card number and send it Please allow at least 7 working days from posting
to: HSBC Bank plc, Card Services. PO Box 728, Camberley GU15 3WU. Do not send cash or post dated for your account to be credited. Available credit
cheques. will be updated within 4 working days of receipt.
HSBC Your Visa Card statement

Statement Date 21 August 2017 Card number Sheet number 2 of 2

2356 4587 9856 1254

03 Aug 17 02 Aug 17 SAINSBURYS S/MKTS ANYTOWN 6.24

03 Aug 17 02 Aug 17 Amazon UK Ma rketplace 860-289-6620 LU 49.97
05 Aug 17 04 Aug 17 SAINSBURYS S/MKTS ANYTOWN CENTRAL 10.73
07 Aug 17 05 Aug 17 ARRIVA TRAINS WALE ANYTOWN 1779 5.70
07 Aug 17 05 Aug 17 TORTILLA CARDIFF ANYTOWN 17.60
07 Aug 17 06 Aug 17 TESCO STORES 6360 ANYTOWN 3.84
07 Aug 17 06 Aug 17 VIVA BRAZIL CARDIFF ANYTOWN 49.30
10 Aug 17 09 Aug 17 SAINSBURYS S/MKTS ANYTOWN CENTRAL 12.50
11 Aug 17 10 Aug 17 SAINSBURYS S/MKTS ANYTOWN CENTRAL 12.13
14 Aug 17 12 Aug 17 WILKO RETAIL LIMIT ANYTOWN 10.30 0
15 Aug 17 14 Aug 17 SAINSBURYS S/MKTS ANYTOWN CENTRAL 4.55 0
O'l

16 Aug 17 15 Aug 17 DOMINO'S ANYTOWN 4.99 Ol

16 Aug 17 15 Aug 17 NETFLIX.COM 896-706-0314 NL 5.99 O'l
N
lt l
17 Aug 17 16 Aug 17 SAINSBURYS S/MKTS ANYTOWN 4956 5.95 C')
Ol
17 Aug 17 16 Aug 17 NOSTALGIA COMICS BIRMINGHAM 22.99 Lr;
18 Aug 17 17 Aug 17 Amazon UK Marketplace 860-289-6620 LU 2 .99 c;:;
N
19 Aug 17 18 Aug 17 DOMINO' S ANYTOWN 4.99 0
0
21 Aug 17 19 Aug 17 Amazon UK Marketplace 860-289-6620 LU 3.91 0
0
"::t
21 Aug 17 19 Aug 17 Amazon UK Marketplace 860-289-6620 LU 5.09
21 Aug 17 19 Aug 17 FIVE GUYS CARDIFF ANYTOWN 33.20 C'S
21 Aug 17 20 Aug 17 TESCO STORES 6013 ANYTOWN 1.98
21 Aug 17 20 Aug 17 AMAZON.CO.UK AMAZON.CO .UK LU 14.09 N
'::ti
N

(0
0

NO INTEREST CHARGED ON THIS STATEMENT

Estimated interest - next month 14.88

DETACH HERE AND KEEP STATEMENT

2356 4587 9856 1254

Receiving Cashier ' s Bank Giro Credit
stamp and initials
Cheques should be made payable to: HSBC Bank pie Notes 50
Please enter amount in total box 20
10
Pa id in by: Date: 5
Coins >---------- -<>----- ----<
Total Cash
HSBC Bank plc HO Collection Account Cheques

Fee Items

DD 55-99-43
42-99-34

Please do not write below this line or fold this counterfoil

£

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