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I) General information
Dear respondent,
I am Teham Simo Team Arthur (SM16B263), a third year student of the faculty of social and
performance: case study: ENEO Buea” in partial fulfilment of the award of a bachelor’s
degree in management. This study will highlight the total quality management practices of
Kindly respond to the questions below with honesty in the spaces provided. You are assured
that all information obtained will be kept confidential (private) and will be used solely for the
purpose of this research. Participants are free to withdraw from the study at any time when
need arises.
Practice SD D U A SA
a) Management leadership
2) Net profit
3) Customer
complaints
4) Accidents
encountered
5)absenteeism rate
6) Suggestion
from employee
7) Quality of service to
customer