UNIVERSITI TEKNOLOGI MARA

FACULTY OF MECHANICAL ENGINEERING

COURSE OUTLINE: MEM678

Lecturer: Ir. Dr. Noriah binti Yusoff

Room: T1-A11-10C
Tel: 03-55211821/ 012 6546554
Email: noriahyusoff@uitm.edu.my; noriahmem@gmail.com

Code : MEM678
Course : TOTAL QUALITY MANAGEMENT
Level/part : Bachelor Degree (part 7 / 8)
Credit Unit : 3 hrs
Contact Hours : Lecture (3 hrs/week)
Course Status : Non-Core. (Elective)
Pre-requisite : None

Course Outcomes and Course Description

Upon completion of this course, students should be able to
CO1 Discuss TQM principles/methods and traditional management models; [PO1, LO1,
SS1] {C2}
CO2 Apply the basic principles and methods associated with TQM; [PO2, LO3, SS1] {C3}
CO3 Develop solutions using TQM principles and scientific methods in an organization;
[PO4 , LO3, SS1] {C6.}
CO4 Report on the management tools and processes to design, implements, and sustain a
total quality programme appropriate to the workplaces and/or target organization.
[PO6, LO5, SS4] {A2}
Note:
PO1: Able to apply knowledge of mathematics, science, engineering fundamentals and an engineering
specialization to the solution of complex engineering problems
PO2: Able to identify, formulate, research literature and analyze complex engineering problems reaching
substantiated conclusion using first principles of mathematics, natural sciences and Engineering
Sciences
PO4 Able to conduct investigation into complex problems using research-based knowledge and research
methods including design of experiments, analysis and interpretation of data, and synthesis of
information to provide valid conclusions.
PO6: Able to apply reasoning informed by contextual knowledge to assess societal, health, safety, legal and
cultural issues and the consequent responsibilities relevant to professional engineering practice
Course Description

This course is organized according to traditional management topics. This organization helps students
to see the parallels between TQM and management theories. The course is divided into seven sections:
In the first part of the course students are introduced to fundamental principles of TQM. In the second
section we turn our attention to the role of quality system, and how TQM relates to topics such as
organizational design and change. Section 3 presents the themes of the tools and the improvement cycle
in TQM in the context of organizational structure, communication, management role responsibilities
and teamwork requirement. In section 4, we discuss the implementation of TQM on both the content
and process of competitive strategy. In section 5, the importance of Process Control in monitoring the
TQM implementation is highlighted. Finally, section 6 discusses the role of Productive Maintenance in
sustaining the TQM activities.
In section 7 some cases in TQM will be discussed.

LEARNING/COURSE
WEEK TOPICS OUTCOMES/ASSESSMENT/RE
MARKS
1, 2, 3 1.0 The Foundations – A Model for TQM (6 hours) CO1;
(6 hours) Students to discuss TQM
1.1 Introduction: History and Production System principles/methods and traditional
1.2 Understanding Quality: Quality GURUs and management models; [PO1,
Definitions LO1,SS1]{C2}
1.3 Quality Perspectives and Principle of TQM
1.4 Attributes to TQM: Customer Focus,
Commitment and Leadership, Strategic
Planning, Continuous Improvement and
Empowerment & Teamwork.
1.5 Design For Quality: Design Control &
Management, Specifications & Standard
1.6 Learning from the Quality Gurus
1.7 Baldrige Awards & Deming Prize: Criteria
and Award Recipients
1.8 Six Sigma: Introduction and Methodologies
3, 4 2.0 TQM –The Role of the Quality System (6 hours) CO1;
(6 hours) Students to discuss TQM
2.1 Strategic Planning for TQM: The Rationale, principles/methods and traditional
Process and Strategy Formulation (Mission and management models; [PO1,
Vision) LO1,SS1]{C2}
2.2 Deming 14 Points
2.3 ISO 9000 and 14000 Programs: Purpose and
Benefits Towards TQM
2.4 Organizational Alignment and 360 Degrees
Appraisal

5, 6 3.0 TQM – The Tools and the Improvement Cycle CO2:

(6 hours) Students to apply the basic
3.1 Metrics of Measurement for Quality principles and methods associated
3.2 Cost of Quality with TQM; [PO2, LO3, SS1] {C3}
3.3 Tools for quality design; Quality Function
Deployment (QFD), House of Quality,
Concurrent Engineering
 3.4 Tools and Techniques for Quality Improvement: CO3:
Planning Tools such as Affinity Diagram, Tree Students to develop solutions using
Diagram, and Matrix Diagram etc. Also, TQM principles and scientific
Continuous Improvement Tools such as Check methods in an organization;
Sheets, Scatter Diagram, Cause & Effect [PO4 , LO3, SS1] {C6.}
Diagrams, Pareto Chart, Flow Charts, Statistical
Process Control Chart, graph, and Histogram
3.5 Quality Control Circle and its structure
3.6 Business Process Re-Engineering
3.7 Japanese 5-S Principles
7, 8 4.0 TQM – The Organizational Structure, Test 1 - WK 7 ; 13 April 2020
(6 Teamwork Requirement, Communications, and CO3:
hours) Management Role Responsibilities. (5 hours) Students to develop solutions using
TQM principles and scientific
4.1 TQM in Service : Customer – Supplier methods in an organization;
relationship, the importance and how to deal
with supplier and customer
4.2 Culture Change Through Teamwork for Quality
4.3 The Importance of Managerial Roles &
Managerial Roles Responsibilities Framework
4.4 Communications for Quality

9, 10 5.0 TQM – The Implementation (5 hours) Deadline for Assignment 1

(6 hours) WK 9- 30 April 2020
5.1 Deming Cycle, continuous improvement,
employee empowerment, benchmarking, JIT CO4:
and Taguchi Concept Highlighted to the students on the
5.2 Implementation Strategy: Hoshin Kanri management tools and processes to
5.3 Common Implementation Mistakes design, implements, and sustain a
total quality programme appropriate
to the workplaces and/or target
organization.
[PO6, LO5, SS4] {A2}
11, 12 6.0 TQM- Process Control and Monitoring (6 CO4:
(6 hours) hours) Highlighted to the students on the
management tools and processes to
6.1 Statistical Process Control (SPC) Using Control design, implements, and sustain a
Charts: Variables and Attributes) total quality programme appropriate
6.2 Process Capability: Ratio and Index to the workplaces and/or target
6.3 Acceptance Sampling: Operating Characteristics organization.
(OC) Curve, Acceptable Quality Limit (AQL), [PO6, LO5, SS4] {A2}
Lot Tolerance Percent Defective (LTPD) and
Average Outgoing Quality (AOQ).
6.4 Case studies
13,14 7.0 TQM - Sustaining TQM Through Total Deadline for Assignment 2
(6 hours) Productive Maintenance (TPM) Activities (6 WK 13 – 11 June 2020
hours) Test 2 –
WK 14 (19 June 2020)
7.1 Introduction to TPM Time ( 9:00am – 12:00 noon)
7.2 TPM Origin and Principles Friday
7.3 TPM: Autonomous Maintenance and
Maintenance Planning (using Monte Carlo
Simulations)
7.4 Case studies
Note:
LO1: Knowledge in specific area
LO3: Thinking &Scientific
LO5: Social Skills, Teamwork and Responsibilities
SS1: Critical Thinking & Problem Solving Skills
SS4: Ethics & moral professionalism

Teaching Methodology

Lecture
Lectures are given to cover the basic principles of each topic. Reading materials and relevant examples
will be provided. In-depth discussion of assignments or problems which are given during lecture will
also be conducted.

Industrial Visit
Students are required to conduct visit/s on industrial application/ service industry of selected quality
management techniques/ approaches to expose them to the real applications of quality management in
industry. This will result in submission of (group) industrial application report (mini project).

Assessment
Course Work: 100%
Test 1: 30 %
Test 2/ Final Test: 30 %
Assignment 1(Individual): 10 %
Assignment 2/ Mini Project (group): 30 %

Final Examination: 0%
Total: 100%

GRADING SCHEME (M3)

MARK GRADE GRADE POINT STATUS

90 – 100 A+ 4.00 PASS
80 – 89 A 4.00 PASS
75 – 79 A- 3.67 PASS
70 – 74 B+ 3.33 PASS
65 – 69 B 3.00 PASS
60 – 64 B- 2.67 PASS
55 – 59 C+ 2.33 PASS
50 – 54 C 2.00 PASS
47 – 49 C- 1.67 FAIL
44 – 46 D+ 1.33 FAIL
40 – 43 D 1.00 FAIL
30 – 39 E 0.67 FAIL
0 – 29 F 0.00 FAIL
Recommended Textbook

None

References

1. Managing for Quality & Performance Excellence, James R Evans & William M. Lindsay, 2014
2. Total Quality: Management, Organization and Strategy, James R Evans, 4th Ed, Mason, Oio:
Thomson/ South-Western, 2005
3. Total Quality Management: text with cases, John Oakland, 2nd Edi. Oxford: Butterworth-
Heunemann, 2000.
4. Total Quality Management, Dale H. Besterfield (et al.), 3rd Edi., New Jersey: Prentice Hall,
2003.
5. Process Improvement Using Six Sigma: a DMAIC Guide, Rama Shankar, Milwaukee, Wis: ASQ
Quality Press, 2009
6. Total Quality Management-The Route to Improving Performance, John S. Oakland, Butterworth
Heinemann, , 1996
7. The Essence of Total Quality Management, John Bank, Prentice Hall Series, 1997
8. The Management and Control of Quality, James R. Evans and William B. Lindsay, Minneapolis
- West Publishing Company, 2002
9. TQM An Integrated Approach – Implementing Total Quality Through Japanese 5-S and ISO
9000, Samuel K. Ho, Kogan Page Limited, 1995
10. Beyond Total Quality Management, Greg Bounds, Lyle Yorks, Mel Adams,GipsieRanney,
McGraw-Hill Series in Management, 1994
11. Total quality management, Third Edition, Ross, J., St. Lucie Press, 1999
12. Redesigning Enterprise Processes for e-Business, El Sawy, Omar A., McGraw Hill Irwin, 2001.