Questionnaire for respondents

1. Name:- ____________________________
2. Age:- ____________________________
3. Occupation:- ____________________________
4. Address:- ____________________________
5. Contact:- ____________________________
6. Income:-
a)15000-25000 b)25001-50000
c)50001-75000 d)above 75000
7. Do you have own Tata motors car?
a) Yes b) No
8. Which car do you have?
________________________________________
9. For which purpose have you purchased it?
a)Personal use b) Commercial use
10. Why did you preferred Tata Car?
a) Cost Efficient b) Durable
c) Fuel efficient d) All
11. From where did you purchase your Tata car?
a) Nitiraj motors b) Yash raj motors
c) Urmila motors d) Other (Specify) ----------------------------
12. Why did you purchase your car from the above mentioned showroom?
a) Nearest b) On time delivery
c) Service d) Availability
13. Have you purchased your car on loan?
a)Yes b)No
14. Which company you preferred for financing your Car ?
a)Finance company b)Commercial banks
15.Which finance company did you prefer for financing your Car?
a)Tata Motor Finance Ltd. b)Mahindra & Mahindra
c)Sriram Finance Ltd. d)Other finance company
16. Why did you prefer Tata Motor Finance Ltd.
(If you financed your Car from TMF)
a)Low Interest rate b)Easy Loan process
c)Less paper work d)All
Please rate the following questions on a scale of 1-5, where
1- Highly dissatisfied, 2- Dissatisfied, 3- Average, 4- Satisfied, 5- Highly satisfied

1.How would you rate the financial process at Nitiraj motors?

1 2 3 4 5

2.How would you rate the purchase process at Nitiraj motors?

1 2 3 4 5

3.How would you rate the experience with the salesperson at Nitiraj motors?
1 2 3 4 5

4.How would you rate the interest rate which has been charged for financing your Car?
1 2 3 4 5

5.How would you rate the fairness in deal (in terms of finance, EMI awareness etc)
with you at Nitiraj motors?
1 2 3 4 5

6.How would you rate the servicing process and fees that is charged for the servicing
at Nitiraj motors?
1 2 3 4 5

7.How would you rate the willingness of employees to help in providing proper
information at proper time?
1 2 3 4 5

8.How would you rate the EMI payment facility of TMFL?

1 2 3 4 5

9.How would you rate the overall performance at Nitiraj motors?

1 2 3 4 5