AUTOMATION FOR

BEAUTY & SPA INDUSTRY

www.bigv.in
COMPANY PROFILE

● FIRST Company in India to be incubated by TATA ELXSI

(part of $100 billion Tata Group).

● Multi award winning cloud telephony based company offering affordable

telephony solutions to all businesses.

● Expertise in technology and telephony solutions of more than 2 decades.

● Thousands of active contact centers PAN India covering all segments.

● Operational in more than 60 locations in India having branches

at Pune, Nagpur and Bangalore.

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AWARDS AND RECOGNITION

● Most Innovative Franchise Business in the Service Sector Award

● Indian Business Leadership Award
● Best Franchise Business Excellence Award
● Innovative Managed Service Award
● Business Excellence Award
● Aegis Graham Bell Award

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YOCC - Your Own Contact Center

Customer
Customer
enters
dials
the advertised Automated call
94********0
the advertised
YOCC no. to agent
YOCC number
on his mobile
1 2 3
94********0
4 5 6
94********0
7 8 9 STAFF
* 0 # YOCC SERVER

CUSTOMER
****0
94***

Virtual YOCC Number advertised

on any Media

Call connected

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YOCC - INBOUND IVR

Customer

DTMF input

1
Customer calls on a
YOCC advertised number.

Multi-level IVR voice prompt

in response

2
9
3
YOCC SERVER
} Customer information stored
at client database

4 5 6
7 8 9
BEAUTY, SPA & SALOON
Call connected
* 0 # Optionally speak
to agent
COMPANY’S DATABASE
STAFF

FEATURES

Multi level and Multi lingual IVR

Professional greetings
Simultaneous multiple call handling capacity
Sticky agent configuration

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 Benefits for Beauty & Spa Industry
● Single Number, Complete Beauty & Spa Needs
Get a single virtual number, add extensions for all your locations, departments (such as appointments, memberships, special discounts & offers
address of the saloon etc...) and staff/employees and your contact centre is ready for access from anywhere, anytime.
● ZERO Infrastructure Investment
With YOCC, there are no hardware or softwares to purchase, even when you expand your spa & saloon. So you can spend your space and
resources on what you do best – Running and growing your real-estate business!
● Multi-Language Support
Being in the spa & saloon industry, you may receive calls from customers with distinguished language preferences. Make a great rst
impression with YOCC's automated multi-language section option.
● Quantication of Advertisements
Want to run new ads for your new spa & saloon services but unable to manage responses? Your One YOCC Number can be used for running
multiple advertisements and receive insightful data on which ad platform is giving you better returns.
● Automated Database Generation
Keep track of every single customer enquiry with YOCC's automated database. All caller details are available to you for follow ups .
● Robust Call Analytics
With the YOCC Call Analytics, you can receive a comprehensive insight on which location or department is getting most enquiries and when!
You can pre-plan for peak seasons because YOCC shows you call patterns 365 days a year!

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● Dynamic Service Promotions
Upload all your spa & saloon service promotions and special offers directly on the cloud contact centre for enquiring customers.
You can update this section as frequently as needed.
● Intelligent Call Management
It is easy to lose income in appointment bookings through call drops using traditional phone systems.
YOCC comes with an intelligent automated call management system which can handle multiple calls at once. Even if a call is missed,
YOCC alerts your staff so they can immediately call them back.
● Emergency Call Escalation Matrix & Recording
You can give customers the option to directly speak with a member of the management or leave recorded messages in case of emergencies or
issue escalation. This allows you to take your customer service to a whole new level!
● YOCC Mobile App
Access information on the go with India's rst cloud telephony mobile app. View analytics, employee specic call reports, missed call alerts, call
ow statistics and a lot more!
● Web Interface
View call data, analytics, listen to voice logs, control your account and everything you need right from a smart web interface.
● Unied Notications
Get instant and regular alerts on all important activities related to your YOCC number through 3 unied mediums - SMS, Email and Voice.
● Intelligent Call Transfer
YOCC can intelligently transfer calls to anywhere in the world whether landline or mobile in hierarchal pattern!
● Audio Logs and Quality Management
Listen to any or every call between your employees and enquiring customers and ensure high standards call handling within your business..

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● Caller Blacklisting
Prevent spammers from costing your business by blocking and preventing incoming calls from unwanted callers.
● Sticky Agents
Provide customers the convenience of speaking with the same employee who assisted them with enquiries the last time. It accelerates query
resolution and gives them a personalized experience.
● Customizable Call Routing
You can choose how your incoming calls are routed among your staff members. It can be a specic pattern, skill or department
based or simply random.
● No Manpower Required
Being a fully automated and intelligent platform, YOCC requires no manpower to function.

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 Proposed call flow for YOCC (Your Own Contact Center) for Beauty & Spa Industry

CALLERS

YOCC Number

Welcome to ABC Spa & Saloon

Language option: English / Hindi

For Location A For Location B For Location C For Location D

Press 1 Press 2 Press 3 Press 4

For For For special For To know our

appointments membership discounts and suggestions address
press 1 enquiry press offers press 3 and complains press 5
2 press 4

Call transfer to respective executives of the branches

Note: *An instant text message with a thank you or any other information as per the requirement can be sent to caller's mobile as soon as the call is disconnected.
Note: *If any executive misses 3 consecutive calls, an SMS will be sent on the manager's number.

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 FAB
FEATURES ADVANTAGES BENEFITS

No Infrastructure Required No additional setup Cost saving/ Zero Capex

No Manpower Required No extra staff required Value addition

TRAI Compliance Pre-call OTP request to NDNC registered customers Helps to connect even NDNC registered customers

SLA Support 99.5% uptime SLA support. Guarantee on quality of service

CRM Integration Seamless integration with various CRMs Helps to develop and improve relationship with customer and lead generation,
ROI

Data Security Crisil rated and ISO Certified Safeguards information, data applications and infrastructure associated.

Lead Quantification Detailed reports of calls coming from campaign Helps in selection of campaigning media based on response report

Real Time Reporting Interface Details of all incoming calls Monitoring tool for top management

Call Recordings Hear what your staff has spoken to Check the commitments of the staff

Automatic Call Routing / Skilled Call routing to various departments Hustle free mode for the caller to reach the concern person
based routing / location based

Automated Information Menus Multi Level IVR and professional voice prompt recordings Gives a professional and personalized feel to the caller

Multiple Language Support Caller can have his/her own preferred regional language More personalized touch

Single Number for Multiple Single Number Handles all operations: sales, service, finance, Cost cutting tool
Operations customer care, media advertising

Functional 24 X 7 X 365 Active 24X7, so no call is missed 24X7 enquiry system which is robust and scalable

www.bigv.in

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WHY BIG V TELECOM

● We specialize in this business

● Products focused for large scale deployment in service sector.
● Highly scalable and customizable usability as per business needs.

● Seamless deployment, effective utilization

● 100% cloud based controls from anywhere, at anytime.
● Channel based segregation of incoming leads..

● Proactive, efcient and highly skilled SMS IVR

1 2 3
4 5 6

project management 7 8 9
* 0 #

● Time bound delivery of service, training and support.

● Exclusive project specic skill allocation.

● We deliver consistently, punctually and awlessly.

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OTHER MAJOR CLIENTS

Dealers of Dealers of

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 THANK YOU
Thanks for being with us!

FOR MORE DETAILS

91300 11405
marketing1@bigv.in | www.bigv.in