Clean Public Areas

Sector
TOURISM SECTOR
Qualification:
HOUSEKEEPING NC II
Unit of Competency:
CLEAN PUBLIC AREAS
Module Title:
CLEANING PUBLIC AREAS
HOW TO USE THIS COMPETENCY –BASED LEARNING MATERIAL.
Date Developed:
HOUSEKEEPING NC II March 5,2016 Required By:
Developed by: Tesda Page |1
Valcyrus A. Madarieta Revision #
Welcome to the module: Cleaning Premises. This module contains training Materials
and Activities for you to complete.
The unit of competency CLEAN PUBLIC AREAS contains the knowledge and skills
and attitude require for the HOUSEKEEPING NC 11. It is one of the Core Competency
for the National Certificate Level 2.
You are required to go through a series of learning activities in order to complete

each learning outcome of the module. In each learning outcome, there are Information
Sheets, Job Sheets, Resource sheets and Reference Materials for further reading to help you
better understand the required activities. Follow these activities on your own and answer the
self-check at the end of each learning outcome. Get the Answer sheet from your instructor
and check your work honestly. If you have questions, don’t hesitate to ask your facilitator for
assistance.
Recognition of Prior Learning (RPL)
You may have some or most of the knowledge and skills covered in this module
because you have:
 Been working for sometime

 Already completed Training in this area
If you can demonstrate that you are competent in a particular skill or skills, talk to
him/ her about having them formally recognized so you won’t have to do the same training
again. If you have the qualifications or the Certificates of Competency from previous
trainings, show these to your trainer. If your acquired skills are still relevant to this module,
they may become part of the evidence you can present for the RPL.
The learning material was prepared to help you achieve the required competency, in
CLEANING PREMISES. This will be the source of information for you to acquire the
knowledge and skills in this particular trade independently and at your own pace with
minimum supervision or help from the instructor.
In doing the activities to complete the requirements of this module please be guided
by the following:
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Talk to your trainer and agree how you both will organize the training under this
module. Read the module carefully. It is divided into sections which cover all the skills
and knowledge you need to successfully complete the module.
Work through all the information and complete the activities in each section. Read
the information sheets and complete the self checks provided. Suggested
references are included to supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He/She is there
to support you and to show the correct way to do things. Ask for help.
Your trainer will tell you about the important things you need to consider when you
are completing the activities and it is important that you will listen and take notes.
You will be given plenty of opportunities to ask questions and practice on the job.
Make sure you practice your new skills during your regular work shifts. This way you will
improve both your speed and memory and also your confidence.
Talk to more experienced workmates and ask for their guidance.
Use self-check question at the end of each section to test your own progress.
When you are ready, ask your trainer to watch you perform the activities outlined in
this module.
As you work though the activities, ask for written feedback on your progress. Your
trainer keeps feedback/pre-assessment reports for this reason. When you have
completed this learning material and feel confident that you have had sufficient
knowledge and skills, your trainer will arrange an appointment with a registered assessor
to assess you. The result of the assessment will be recorded in your Competency
Achievement Record.
QUALIFICATION : HOUSEKEEPING NC 11
UNIT OF COMPETENCY : Clean Public Areas
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MODULT TITLE : Cleaning Public areas
MODULE DESCRIPTION : This module deals with the

knowledge and skills required in
cleaning premises. It includes
selecting and setting up of
equipment and materials, cleaning
dry and wet areas, maintaining and
storing cleaning equipment and
materials.
NOMINAL DURATION : 80 hours
CERTIFICATE LEVEL : NC 11
This module contains information and practices of Cleaning Premises. It includes

selecting and setting up of equipment and materials, cleaning dry and wet areas, maintaining
and storing cleaning equipment and materials.
This module consists of six learning outcomes, each outcome contains learning
activities for both knowledge and skills, supported with information sheets, self-check and
job/operation sheets gathered from different sources. Before you perform the manual
exercises, read the information/operation sheets and answer the self-check provided to
confirm yourself and your instructor that you are equipped with the knowledge necessary to
perform the skill portion of the particular learning outcome.
Upon the completion of this module, you have to subject yourself to your instructor
for assessment.You will be given a certificate of completion as a proof that you met the
standard requirements (knowledge and skills)for this module. The assessment could be in
different methods as prescribed in the competency standard.
Learning Outcomes:
At the completion of this module the trainees/students must be able to:

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1. Select and use equipment and materials properly for cleaning premises,
follow enterprise procedures and standards in presenting guest rooms.
2. Comply with occupational health and safety requirements in preparing dry
and wet cleaning agents and chemicals,follow correct procedure in accessing
room for servicing.
3. Identify and explain different cleaning operations, chemicals and treatment of
common hazards,follow correct procedures in clearing rooms
4. Dispose garbage and used chemicals properly
5. Clean wet and dry areas according to enterprise procedures
6. Maintain and store cleaning equipment and chemicals
Learning Outcome #1: SELECT AND USE EQUIPMENT AND MATERIALS

PROPERLY FOR CLEANING PREMISES
Learning Activities Special Instruction
Identify the common equipment Read information sheet # 1

and cleaning chemicals and Answer self check # 1
agents and their usage in Refer your answer to the answer
accordance with manufacturer’s key # 1, if you get the right
instruction answer, you can proceed to
information sheet # 2. If not, you
can go over to Information sheet
#1
Identification and treatment of Read information sheet # 2
common hazards in the work area Answer self check # 2

Refer your answer to the answer
key # 2, if you get the right
answer, you can proceed to
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#2
Read information sheet # 3
Occupational health and safety Answer self check # 3
requirements Refer your answer to the answer

key # 3, if you get the right
answer, you can proceed to
#3
Answer self check # 4
Common protective clothing and key # 4, if you get the right
materials and their appropriate answer, you can proceed to
use. information sheet # 5. If not, you
#4

Checking safety and working Refer your answer to the answer
conditions of cleaning equipment key # 5, if you get the right
in accordance with answer, you can proceed to
manufacturer’s instruction and information sheet # 6. If not, you
establishment operating can go over to Information sheet
standards. #5
LO 2. COMPLY WITH OCCUPATIONAL HEALTH AND SAFETY

REQUIREMENTS IN PREPARING DRY AND WET CLEANING AGENTS
AND CHEMICALS
Occupational health and safety Review information sheet # 3

requirements are complied with Read information sheet # 6
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key # 6,
Equipment are checked if clean Review information sheet # 5
and in safe working conditions Answer self check # 7
prior to use Refer your answer to the answer

key # 7
Review information sheet # 4

Appropriate use of protective
clothing is observed.
key # 8,
Learning Outcome #3. IDENTIFY AND EXPLAIN DIFFERENT CLEANING

OPERATIONS, CHEMICALS AND TREATMENT OF COMMON HAZARDS
Identifying possible Review information sheet # 2

inconveniences and hazards at Answer self check # 9
work area. Refer your answer to the answer
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key # 9
Cleaning task is scheduled and Read information sheet # 6

performed in accordance with Answer self check # 10
customer convenience and Refer your answer to the answer
establishment policies. key # 10
Procedure in cleaning operations Read information sheet # 7

for specific areas: Answer self check # 11
- bathrooms Refer your answer to the answer
- balconies, private lounge key # 11.
areas, public areas

- kitchen
- function rooms
- storage areas
Learning Outcome #4: DISPOSE GARBAGE AND USED CHEMICALS

PROPERLY
Read information sheet #8

Proper disposal of used chemicals Answer self check # 12
in accordance with Refer your answer to the answer
manufacturer’s instructions and key # 12
safety and environmental
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legislation requirements.
Procedure in garbage disposal in Read information sheet # 9

accordance with establishment Answer self check # 13
standards Refer your answer to the answer
key # 13.
Learning Outcome #5: CLEAN WET AND DRY AREAS
Procedures in cleaning public Read information sheet # 10

bathrooms Answer self check # 14
key # 14
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Procedures in Cleaning public Read job sheet #1
areas (internal and external), Answer self check # 15
private lounge areas and Refer your answer to the answer
balconies key # 15
Procedure in cleaning function Read job sheet #2

rooms Answer self check # 16
key # 16
Procedure in cleaning kitchen Read job sheet # 3

key # 17
Read job sheet # 4

Cleaning storage areas
key # 18
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Developed by: Tesda P a g e | 10
Learning Outcome #6: MAINTAIN AND STORE CLEANING EQUIPMENT
AND CHEMICALS
Procedure in wiping down and Read job sheet # 5

cleaning of cleaning equipment, Answer self check # 19
tools and materials Refer your answer to the answer
key # 19
Procedure in washing and rinsing Read job sheet # 6

equipment and tools Answer self check # 20
key # 20
Procedure in drying out and Read job sheet # 7
sanitizing cleaning equipment, Answer self check # 21
tools and materials Refer your answer to the answer

key # 21
Read job sheet # 8

Procedure in dismantling and re-
assembling cleaning equipment in
accordance with manufacturer’s
key # 22
instruction.

Routine maintenance and
preventive maintenance
programs in accordance with
key # 23
safety and security procedures
and establishment operations
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INFORMATION SHEET NO. 1
General Cleaning of Premises
Why do we clean?
We keep establishments clean according to the proper hygiene practices. This is done
because of health requirements and we want our customers to know we are maintaining the
highest of standards in cleanliness.
The most important part of cleaning is paying attention to detail. This is done
because dust and dirt collects in all sorts of odd places, like on top of pipes and doorframes,
and behind ovens.
If you pay attention to detail then you will not only clean obvious mess but you will
look for dirt in hidden areas. Removing all dirt will reduce the chance of breeding germs and
attracting pests.
This is a good approach to cleaning, however, let’s look at what needs cleaning and
when it should to be done.
There are two areas to consider when cleaning premises - the physical environment
and equipment:
1. Physical
 Floors
 Walls and fixtures
 Food preparation areas
 Storage areas
2. Equipment
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 Cleaning gear.
Floors
Kitchen and dining room floors need to be swept and washed at least once
every working day. In the kitchen it means all food preparation areas as well
as the wash up area.
Any spills should be mopped and dried immediately otherwise they become
hard to clean later and people might slip on them. Besides, dirt left for a long
time will attract cockroaches and other vermin.
Floors in the equipment and dry stores are swept daily, and washed at least once a week.
Fixed carpets and matting in dining rooms, passages and stairways should be brushed or
swept every working day. You will have to steam clean or shampoo the carpets occasionally.
Walls and fixtures
We clean these with warm water and detergent at least once a week,
although it does depend on how dirty they get - splashes are cleaned
straight away. Once a month we brush and sweep ceilings. This is a
good time to remove dust from the top of girders and piping, window and door ledges, and
electric light fittings.
As well as dusting the ventilation hoods on a monthly basis, we make sure the underside of
the ventilation hoods are wiped at least once a week.
Now, let's move to the food preparation and storage areas as these require special attention.
If they aren't kept really clean then the chances of food contamination increases.
Food preparation areas
As you can guess, these areas need daily cleaning because food is
constantly being handled here. This usually happens at the end of the
day, but if a lot of food preparation is done we clean sooner and more
often.
Most of the shelves, counters and tables in this area are stainless steel.
They are easily cleaned with hot detergent and a brush, then rinsed
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with water and dried. Once a week we wipe them with a weak acid solution. This prevents
mineral deposits and film from forming, and keeps stainless steel bright and shiny. We call
this de-liming.
Information Sheet No. 20
Storage areas
Generally we clear and clean shelves and cupboards used for storing
linen and crockery at least once a month. We do the same to food and
utensil cupboards once a week.
When it comes to cleaning the refrigerators and cool rooms things

become a little bit more involved. Not only are they kept clean we
defrost them regularly. If you keep an eye on how thick the frost is
getting, such as more than 5mm, you can plan ahead to defrost and clean on a day when food
stocks will be low.
The outside of small refrigerators is cleaned daily while the inside is cleaned and sanitized
weekly.
Cold rooms and freezers are cleaned daily. Freezers are sanitized
monthly and cold rooms weekly.
Cleaning is a good opportunity to check drainage holes, door seals and light bulbs. Any
problems will need to be reported so they can be fixed.
Cleaning gear
It is important to look after your cleaning gear - clean gear helps

prevent food becoming contaminated.
Scouring cloths, scrubbing brushes, dishcloths, mops and dusters

should be washed, dried and sanitized after each days use.
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To finish off, I have put together a table that summarizes the chemicals used to clean all the
different places we have looked at. You will find these chemicals in the chemical store, which
is a section of the equipment store.
Places to clean Cleaning chemicals

Floors Hot water, detergent and sanitizer or disinfectant Carpet
cleaner
Walls and fixtures All-purpose cleaner, detergent
Food preparation areas Detergent or sanitizer, weak acid
Dry food store Sanitizer
Refrigerators (reach-in Outside All-purpose cleaner (special cleaners for
types): aluminum or stainless steel)
Inside Detergent, sanitizer
Cold rooms and freezers Cleaning solution (walls, floors, shelves), sanitizer

How to clean the toilet?
Additional Tips in Cleaning the Toilet
1. Using a disinfectant/Detergent cleaner, mixed either in a spray bottle or in a

bucket (according to label instruction)
Spray or wipe down all hard surfaces outside of the bowl…paying

close attention to high touch areas like the toilet seats and flush handle. In order
to disinfect the surfaces, the surface must remain wet for ten minutes unless the
label instructions state otherwise.
After the outside surface is wet, lower the waterline in the toilet
bowl. This can be done in one several ways.
a. Taking your bowl swab, push the bowl swab in and out of
the trap quickly until the water level drops into the trap.
b. Pour approximately 1.5 gallon of water into the toilet bowl
quickly using a bucket.
c. Turn the water to the toilet off and flush the toilets.
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d. Using a Toilet Plunger, Force the down and out of the trap.
Lower the water level has been dropped, spray the inside surfaces
of the toilet bowl. Again, to totally disinfect the toilet, the surface must remain
wet for ten minutes unless stated otherwise on the label. Using your bowl swab,
begin swabbing under the rim working down into the trap. After the appropriate
time, flush the toilet then go back and wipe down the outside surfaces including
the toilet seat and handle.
*****Note taken from fined Homebuilding. California USA, extracted from

Internet.
FLOOR CARE, CLEANING AND MAINTENANCE
The condition of floors depends on how well they are cleaned and maintained.
Without proper maintenance, floors will wear easily and will lose their beauty. Bigger
expense is incurred when floors are made to undergo frequent repair or replacement.
Floors should not only look clean and shiny, but should also be in good condition –
not broken, torn or damaged so as not to cause accidents. Cracks, splinter and other
problems should be repaired as soon as possible. Loose or defective floor tiles should be
replaced.
Types of floors Daily Maintenance

1. Hard floors
a. Marble and cemented floors Sweeping- daily

Damp mopping- as needed
Plain polishing- daily
Stripping and finishing-periodically
Brushing with a push brush

b. Mixed- i.e., pebbles, crazy cut, etc.
Wet mopping
2. Vinyl/resilient Floors Sweeping- daily
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Damp mopping- as needed
Spray buffing and polishing- as needed
Vacuuming of corners- daily
3. Wood and Parquet Sanding- initial application

Sweeping- daily
Spray buffing and polishing- as needed
Vacuuming of corners- daily
Dust mopping- daily
4. Carpet Vacuuming- daily

Shampooing- when heavily soiled
Extraction- when the soil has penetrated
the inner layers which can only be removed
by way of extraction.
Types of Floor Cleaning and Maintenance
Type of Floor Cleaning Equipment needed

1. Sweeping- removing Soft broom for fine surfaces
dirt and trash from floors like cemented floors, vinyl.
using sweepers and dust Stick broom for hard
pan. surfaces like grounds,
Carpet sweeper for carpets
2. Dust mopping- Dry mop with handle

Dusting away dirt on
floors using mops.
3. Damp mopping- Mop with handle

mopping the floor with Mop must be squeezed
lightly wet mop to clear tightly on the wringer to
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the floor with dirt and soil. prevent dripping
Mop wringer
4. Spray buffing- Sprayer

spraying the floor with Buff finish
buff finish to retouch it Steel wool
and to keep the gloss. Nylon pads
5. Plain polishing- Floor Polisher- machine

retouch the shine of the For manual polishing- Use
floors by polishing with a abaca foot pad; or coconut
polisher. The floors does husk
not need to undergo
stripping and sealing
Type of Floor Cleaning Equipment needed

6. Floor Stripping- Finish solution
requires application of Mop with handle
stripping solution. Mop wringer
7. Finishing Floors- Paste/liquid wax

performed on floors that
are stripped of old wax and Floor Polisher
dirt and sealed for
protection. The finishing is
accomplished through the
application of wax or floor
shine or floor polishing
thereafter using a floor
polisher.
8. Extraction- is the Carpet extractor

process of extracting deeply
embedded dirt and soil in
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carpets.
Especially those in inner
layers that cannot be
removed by shampooing.
9. Shampooing- removal Push brush

of embedded dirt and stains Carpet shampoo
using carpet shampoo Pail of water
either manually or by the
use of a machine. This
process applies to carpets.
10. Vacuuming- Ordinary vacuum cleaner or

elimination of dirt on floors Hydro-vac (wet and dry
using a vacuum cleaner. vacuum for wet and dry
surfaces)
Cleaning and Maintenance of Resilient Floors
The most common of the resilient (or man-made) floors are linoleum, vinyl, asphalt
and rubber tiles. They are man-made because, unlike wood and marble, they are
manufactured out of elements produced by chemical processes. They are resilient because
they are elastic and buoyant underfoot. Unlike wood and marble, they bare also non-porous.
These floors are usually used in utility areas such as the kitchen and the laundry room.
Among the resilient floors are the:
1. Linoleum- a mixture of solidified linseed oil, gums, and pigments, cord dust, laid on
burlap, canvas or felt backing. It comes in attractive patterns- geometric, floral, and
abstract.
2. Vinyl- made of plastic (polyvinyl chloride compounds) and comes in cheer vinyl tile.
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3. Asphalt tile- a mixture of asbestos fibers, resin and asphalt. Its colors extend
through the tile. It is a hard floor, inexpensive yet attractive. Since it resists the
chemical reaction of alkaline moisture, it can be laid directly over concrete
foundation slabs or basement floors.
4. Rubber tile- made of rubber, resins, fillers, pigments and curing agents which are
mixed, formed into sheets and cured through a heated process. Originally, natural
rubbers are used to make the tile.
Although lighter and quieter underfoot than the other type of floors, resilient floors
easily warp unless given proper care and protection.
Care and Maintenance
1. Due to the residues that develop during the manufacturing process. New resilient
floors should not be waxed immediately after installation. To prepare the floor for the
initial polishing, it should be thoroughly scrubbed (often more than once).
2. For the care if resilient floors, an emulsion wax is recommended. First sweep the
floor to remove dust and loose dirt from the floor. Then pour a small quantity of this
emulsion wax on the floor and spread evenly with a clean cloth. Let it dry completely
for 20 minutes, then buff with a clean dry cloth, abaca footpads, a coconut husk or a
floor polisher.
3. To prevent damage while removing chewing gum, candle wax and tar from resilient
floors, use an ice cube in a plastic bag and place it on the problem spot area to harden
the gum. Then scrape the dirt with a dull-edged tool. Clean by rubbing with fine still
wool or nylon net dipped in detergent solution. Rinse, let dry and apply it with
emulsion polish.
4. To remove black heel marks from floors without reducing the entire floor, rub the
marks with fine steel wool or nylon net dipped in emulsion wax. Rub the area gently
then buff. Spread the new wax over the cleaned area, blending edges, and let dry.
5. Excessive use of water or harsh cleaners cause tiles to loosen. Replace loose tiles
immediately. To prevent recurrence, use a mild cleaner and avoid flooding the floor
with water when cleaning.
Care and Maintenance of Hard Floors
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Hard Floors are so called because they are hard and not easily pierced. They are
cold underfoot. The most common of these are marble and granolithic floors. They are
usually used in the living and dining rooms, terraces and sometimes in the utility area.
Hard Floors include:
1. Marble comes mainly from quarries in Rizal, Bulacan, Mindoro and Romblon. It
comes in wide varieties of color, sheen and patterns formed by veins or clouds.
2. Mixes come in granolithic, terrazzo, ceramic, and tile, terra cottabrick, and concrete
and pebble washout.
3. Terrazo and Granolithic have basically the same composition as mixes; made out
of marble chips and white cement, compressed and thick slab ground that is polished
to a very smooth finish.
4. Ceramic Tile is baked clay which comes unglazed or with high glaze.
5. Terra Cotta is hard baked clay tile in reddish or red-yellow colors.
6. Concrete is a mixture of sand and cement with gravel, broken stone and /or other
similar elements. The water allows the cement to bind the mass into the desired form.
7. Pebble washout is a mixture of river stones and cement. The color depends on the
color of the stones used in the mixture and the cement.
To clean and protect hard floors, here are some tips:
1. Protect hard floors from scratches, water-born stains, dirt and discoloration by
sealing them by using floor sealers. Using ordinary wax on these floors without
sealing them first will mar their beauty and durability.
2. Any spillage should be wiped off right away to avoid discoloration of floors. Coffee,
citrus, fruit juices or alcohol that is spilled on unsealed hard floors will cause serious
discoloration and dullness unless the spillage is wiped off right away. There are times
when the surface gets stained even if the spillage is wiped with damped cloth. This
can be avoided if the floors are protected with a sealer.
There are specially formulated thick liquid wax that is both a sealer and a finish (like
Complete of SC Johnson) specifically designed for hard floors like granolithic and
marble. Such chemicals bring out the natural color and beauty of floors.
C. Wood and Parquet Floors- comes from wood.

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Initial Care:
1. Have the floor properly sanded.
2. Vacuum clean.
3. Fill or seal it with 3 coats of sealer then buff between applications.
4. Apply solvent-based wax.
Daily:
1. Buff with heavy-powered machine to bring out its gloss.
2. Apply second coat of wax and then buff again.
3. Use wax treated wax mop which should be changed often.
4. Damp mop (only if necessary) with just a little amount of moisture.
Periodically:
1. Buff floor with a steel wool or nylon pads.
2. Spot clean with damp mop and diluted solution of detergent.
3. Rebuff. Apply light coat of wax if needed.
4. When spills occur in wooden floors, wipe them immediately with a damp
cloth or a sponge. If the floor is spilled with milk, dip a cloth in a mild
detergent solution and with that, wring out and wipe the spill. Wipe for the
second time with slightly moist cloth to remove any soap film. Once floor is
dried, apply wax.
5. Sometimes white spot may appear on wooden floors after waxing. This is
usually caused by residues coming from unnoticed spills, especially those
containing milk or sugar. When the spots appear, remove them by pouring a
little amount of liquid wax on them. Rub them gently with very fine steel.
Work carefully with the grain of the wood, and buff immediately with a clean
cloth to make them look shiny.
6. Work with the grain whenever possible when applying liquid/paste wax.
7. Buffing waxes need not be applied everyday as these waxes give floors long-
lasting protection. Apply only when floors look dull. Once a week or every two
weeks or even once a month will do, especially when rarely used.
8. Apply waxes in areas that get heavy wear and become dull between waxing,
such as those located near entrances and exits. Use solvent-based waxes. It is
not necessary to re-do the entire floor. The newly waxed portions will blend
perfectly with the adjacent areas.
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9. Stubborn spots on wooden floors maybe removed during waxing or in
between cleanings by rubbing them with fine steel wool dipped in liquid wax.
10. Alkaline stains on wooden floors appear when sudsy cleaning solutions are
spilled and allowed to dry. To eliminate these dark spots,
Do the following:
 Remove all wax with naphtha or kerosene;
 Thoroughly wash spotted area with vinegar, allow it to remain on
spots for three or four minutes;
 Wipe dry with a clean cloth. If repeated with application of vinegar
does not remove spot, apply 4 percent oxalic acid solution. (1
tablespoon oxalic acid crystal in one-cup water).
Allow it to stand 2-3 minutes or until spots disappear. Wipe with damp cloth.
If the wood looks lighter after spots are removed, touch up with shellac or
penetrating floor sealer. Re-wax after it gets thoroughly dry.
Cleaning and Maintenance of Carpeted Floors
Carpeted floors are made of fibers. They need special attention. Improper cleaning
and treatment can destroy the fibers and turn it into a worn out carpet.
Carpets are to be cleaned daily with vacuum cleaner. If heavily soiled shampooing is
necessary using either manual method or through the use of a shampooing machine.
However in cases where the soil has deeply penetrated the carpet layers, shampooing may
not be able to remove the soil underneath. If this is the case, extraction mat be necessary.
Use a carpet extractor. Too frequent extraction is neither recommended in as much as this
can destroy the fibers.
Carpet Extraction – By extraction, the dirt or soil in the carpet is loosened and then
extracted. It should be rinsed right after extraction. This process applies to all types of carpet
and offers the following advantages:
1. It removes dirt right down from the base of the pile.

2. Only small quantities of chemical residue are left, resulting in a low degree of
subsequent re-soiling.
3. Small amount of residual moisture (about 10-20%) is left due to efficient vacuum
removal.
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4. Has short drying period.
5. It is safe even for gentle carpets.
Dealing with Carpet Stains and Spills
When stains appear on carpets, try the following remedies:
1. Wipe out the spilled material as quickly as possible before they scatter and
contaminate the rest of the carpets.
2. Remove soiled stains by scrapping them with the dull side of a knife or a
scraper. Dip a sponge in cold water and use it to wipe away the stain. If the
stain still remains, dip the sponge in a detergent-cleaner instead of water.
To prepare a detergent cleaner, add 1 quart of warm water and one

tablespoon of white vinegar. Vinegar is a weak acid that neutralizes
alkaline substances.
Available in the market are stain cleaners in spray cans which are used to
remove spots from clothing. Directions indicated on containers of these
cleaners must be religiously followed. This stain cleaner maybe used alone
or as a follow up depending on the type of stain to be removed.
Three Types of Carpet stains
1. GROUP A - (Soft drinks, alcohol, candy, urine, excrement and starches) – Sponge the
spill lightly with cool water and wipe with sponge or tissue paper. For stubborn
stains, sponge a detergent solution, rinse with clean water, blot dry with paper
towels; and then completely dry, and brush up the affected areas.
2. GROUP B – (Ink, face creams, butter and other oily or greasy substances) – remove
or bolt away the spilled substance, working from the edge toward the center to avoid
spreading the spill. For scrapping, use a spoon or the dull side of a knife. Sponge the
affected area with cleaning fluid and brush off.
3. GROUP C – (Stains, in this group are a combination of A and B and includes shoe
polish, coffee, vomit, blood and crayon). Blot up or scrape the spilled substance. Then
sponge the detergent solution. If stains remain after the area is dry use cleaning fluid.
Removing Spots on Carpets
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Source of spots/stains Solution
Sugar and Starch Wipe spot with a cloth or sponge; rinse with clear water;
rinse dry cleaning fluid or absorbent powder cleaner.
Milk Sponge with solution of water and detergent, then with

clear water.
Ink If spots are caused by washable ink, use damp, absorbent

cloth. If it comes from ballpoint mark, use dry-cleaning
fluid.
Pet spots Sponge urine spots thoroughly with clean water then blot
quickly. Go over spot and apply solution of water detergent,
then wipe off with cloth dampened with clean water,
blotting up excess. If spot has dried, saturate it with
solution of ½ cup vinegar to a cup of warm water and let it
stand for a few minutes. Blot and repeat treatment until the
discoloration disappears They dry carpet as quickly as
possible.
Wax If the wax has dried, use stiff bristle brush to remove solid
matter. On spots caused by paste or liquid wax or furniture
wax, use dry cleaning fluid .If stains remain, rub with warm
soapy water or foam-type rug cleaner Spots from self
polishing floor wax should be cleaned with warm water and
detergent. If necessary, follow with foam-type or dry
cleaning fluid or both.
Cigarette burns If burns appear on the surface of the rug, use a sharp scissor
to snip away blackened ends of tuft. Sponge with a solution
of wax and detergent, then sponge again with water. For
severely burnt spots, consult a professional carpet repair
service.
FLOOR CLEANING PROCESS
1 Stripping is the elimination of the embedded

Dirt, oil and old layers of floor finish and sealer.
Date Developed:
STRIPPING The process completely cleans and prepares floor for the application
of new coats, floor sealers or floor finish (wax). Floor stripping
products are used for this purpose.
2
SEALING Sealing smoothens rough surfaces, scratches and other types of floor
abuse thereby enhancing their appearance. Application of a floor
sealer –chemical on the floor also protects the surfaces and acts as
bond between the floor sealer and the finish (wax).
3
FINISHING Floor is finished with the application of coats of wax to make it appear
glossy and appealing to the eyes. When coated with wax, the floor is
better protected from damage and stains. A good finish also prolongs
the life of the floors.
4
MAINTAINING For quality maintenance, the floor must be
Retouched and buffed to remove embedded dirt and heel marks.
Buffing with chemicals like snap back of SC Johnson is a simple
process of squirting and polishing, retouching the floor and
restoring the newly finished look. Buffing not only cleans the floor
but also prevents dirt from penetrating and sticking to the finish.
Repeated buffing keeps the shine until the next stripping and
finishing job becomes absolutely necessary.
Part of floor maintenance is the removal of tucked-in dirt through

the use of cleaners. Some cleaners are also used disinfectant and for
removing malodorous compounds.
STRIPPING/WET SCRUBBING PROCEDURES
Materials needed
Mop Mop wringer

Hand gloves Floor Stripper or
Polisher wax remover
Date Developed:
Steps Procedures Purpose Additional
Information
1. Clear the area of dirt and Sweep the floor thoroughly. So that the dirt/soil will not
spots. Remove sticky deposits or be absorbed by the
materials with a putty knife. stripping solution.
2. Prepare the stripping Mix two gallons of floor Dilution will depend on the
solution, then dip the mop stripper to ten-twelve degree of soil. Heavy soil
on the solution, and galloons of water in a needs higher dilution.
wring/squeeze it tightly. bucket
3.Place a caution sign:” wet Place the sign in the To avoid accidents cause by
floor watch your step “. working area. slips on the floor
4.Softened the old film Spread the solution on the Once the film is softened
floor with a mop and let it stripping becomes easier to
work for five to ten minutes accomplish.
5.Scrub the area thoroughly Use a floor machine with an This will make the floor
abrasive pad or brush. shiny.
6.Pick up the softened and Use a mop or wet-dry

suspended film, dirt and vacuum./
soil.
7. Rinse thoroughly. Remove all cleaning Make sure the coats are
solution, using a clean mop. even. Re-coat when
necessary.
8.Let the floor dry Once dried, the floor is now
completely ready for the application of
wax or floor finish
9.Re-coat when necessary.
Finishing floors- To finish a floor means completing the process of floor cleaning through
wax application only after it has been stripped of all sealers and wax and after it has been
sealed with a sealing solution.
Materials Needed: Mop, mop wringer, finishing solution.

a. Dip the clean mop into the bucket containing the finishing solution and wring it as
tightly as possible through the mop wringer or squeezer.
Date Developed:
b. For non-buff able finishes (not fit for spray buffing), dip the mop in the bucket of
finishing chemical and then damp-mop the floor very lightly. Mop should be full but
not dripping. For floors fir for buffable finish, mop should be wringing almost dry to
make a thin coat.
c. Star applying the finish corner of the room opposite the door or work towards the
door coat the edges of an area small enough to be covered easily before the finish
begins to dry.
d. Partition the area to be mopped and do mopping part by part. Re-wet the mop with a
floor finish to make sure the finishing chemical is applied evenly.
e. Continue to apply the finish covering each area before the adjoining area is dry. To
make a smooth even application, make sure all pores are properly filled to lasting
protection.
f. Allow at least one hour drying time.
g. If necessary, apply another coat of finish, only after the first coat is thoroughly dry.
h. To avoid contaminating the remaining contents, never return left over finish to the
product container.
Spray Buffing
This is designed to retouch the gloss of the floor. Use it only in areas that have
become dull and have lost its glossy appearance.
a. Sweep the floor with dust mop and remove sticky deposits with a putty knife or any
appropriate scraper. It should not be sharp so as not cause damage.
b. For maximum ease or application, clean and restore the gloss of the floor using a
floor polisher and a spray gun puff finish.
c. Start at the far end corner of the surface and work backwards.. Maneuvering the
machine from left to right with overlapping strokes, covering the entire surface.
d. A corridor may be done in a single left to right stroke.
e. If the surface is big, working in lanes is advised.
FLOOR POLISHING PROCEDURES
Cleaning equipment and materials needed
 Floor Polisher
 Polishing Pad
Date Developed:
 Wax
 Soft brooms and dust pan
 Polishing or scrubbing
 Steel wall
 Mop
 Hand gloves
 Caution sign
Steps Procedures Purpose additional

Information
1. Install a caution sign Place it in such a way that it This is a warning signal
labeled “ Caution, Wet can be easily seen. design to prevent slips and
Floor” accident arising from wet
and slippery floors.
2. Dip or dry cleaned the Roll steel wool on the To remove scratches and
floor. polishing pad. Insert or dirt that have penetrated
attached it to the brush the floor.
3. Damp mop Start at the corner and mop Start from the corner to
when the floor is a little bit make sure that no portion is
wet. missed out. Mop when wet
so that dirt, dust and loose
soil can easily absorbed
4. Apply wax to the floor Pour wax directly to the There should be sufficient
mop and start applying for the wax to dry up before
evenly to the floor. Let the polishing to get better
wax stand for ten to fifteen results
minutes
5. Polish the area. Preferably use a polishing To polish the floor evenly
pad. If the wax on the floor and make it more shiny and
surface is too thick, the presentable.
floor should be wet-
scrubbed.
6. Sweep the area. Use the soft broom and To pick up the remaining
dust pan moving from one and dust that has loosened
corner to another. on the floor surface.
Date Developed:
NOTE: If the floor has been previously applied with a wax, retouch the shine by plain
polishing- that is directly polishing the floor with a polishing pad or floor polisher.
General cleaning of Vinyl Floors
1. Sweep the floor using a soft broom to remove dirt and litters.
2. Remove sticky substance with a putty knife.
3. Mop messy deposits and rinse thoroughly.
4. Damp mop the floor to remove stubborn dirt. Mop with all purpose detergents.
5. Place “Wet Floor” sign on this area until dry.
INFORMATION SHEET NO.
Carpet Shampooing and Spot Removal
Equipment and Supplies Needed:

Vacuum cleaner * Pail and Dustpan
Shampooing machine * Stain Remover
Push brash or hand brash (if manual) * Rags, broom
Steps Procedures Purpose Additional

Information
1. Prepare all the above Get the supplies from the When everything that is
materials. stockroom. needed is ready and
available, cleaning job
becomes easier and faster.
2. Sweep the area to be Use a stick broom and a This helps to clear the area
cleaned. dustpan. of foreign and pointed
objects like pins, etc. that
can damage the vacuum
cleaner.
3. Vacuum the carpet Using a vacuum cleaner, Vacuuming is necessary
thoroughly. star from one corner to the before shampooing to
rest, moving towards edges remove soiled particles that
and corners. have penetrated carpet.
Date Developed:
4. Apply the stain remover Shake the can very well. Stain should be removed
solution on a stained area Apply the solution directly before the carpet undergoes
(if there is one) unto the stained areas using shampooing.
a hand brush. Do not spread the stains.
See procedures for spot Wash spot from the outside
removal on carpets. to the center to avoid
spreading the stain.
5. Shampoo the carpet. First dilute the shampoo For better results, A
Apply carpet shampoo as using 1-galloon solution for stronger dilution is needed
directed. every 15 galloons of water for highly soiled areas.
for heavily soiled areas like Always start at the far end
function rooms: For less corner of the surface.
soiled areas, using a ratio of Do not over-wet or use
1:25. excessive water.
After diluting, apply shampoo using machine or manual
method.
6. Vacuum the area once Use hydro-vacuum machine Wet vacuum or Hydro-
again. if available. vacuum is used to
Let machine work along the completely dissolve soil and
sides and corners. moisture.
If a rotary system is used, Thorough vacuuming is
handle the machine from required after shampooing
left to right while to remove the foam residue.
overlapping each stroke of If the spot is small, simply
the machine run. it with absorbent cloth.
7. Push-brash the carpet Use the push brash. This process makes it easier
fibers. for the carpet to dry up,
thus making it look better.
8. Let the carpet dry. If shampooing machine is
used, let it dry overnight. If
manual method is used,
drying time is reducing to
one hour.
MAINTAINING FLOORS- DAILY ROUTINE
Date Developed:
1. Sweep the floor with a broom, dust mop, or treated cloth to remove loose dirt, and
litter.
2. Mix one part of cleaning solution with about 4 parts water. Use a higher dilution if
the area will be disinfected.
3. Spread the cleaning solution over the floor with a mop, using a wet but not dripping
mop. Let the solution penetrate on floors for about 2 minutes. For better results, use
hot water for diluting.
4. Spray-puff regularly with buffing chemicals. Spray 2-3 squirts on the floor, buff
immediately to restore the shine.
5. Sweep a floor with a broom or collect dust using a vacuum cleaner.
6. Damp-mop the floor regularly with a cleaning agent.
KEEPING FLOORS SAFE
1. Never leave spots and stains unattended. Blot them out immediately before they
spread and damage the floors.
2. Always have door mats available especially during rainy season. The mat helps to
minimize mud and dirt that could be brought inside the house/building.
3. Clear floors of objects that serve as obstruction and source of slips, falls or injuries.
Among them are toys, coins, rubber band, paper clips, her pins and other similar
objects.
4. Throw rags should be anchored down. A rubber pad or a piece of rubber sheet will do.
Or, apply a rubber coating or double faced adhesive tape, made especially for the job,
to the back of rags.
5. Arrange the furniture in each room in such a manner as to leave sufficient space for
traffic areas. This is especially important in bedrooms where there should be straight,
clear and lighted path from the bed to the door.
6. Never use oiled or chemically treated mop for cleaning floors. On floors waxed with
solvent-base wax, the oil and chemicals can soften the wax, making it smeary and a
potential hazard. When self polishing polisher is used, cleaning with treated mop may
leave sticky smeary, dust catching film.
Date Developed:
Self Check
TEST OF UNDERSTANDING
1. Give and explain the types and characteristics of the 4 types of floors and indicate the
entire applicable floor cleaning methods.
Types of Floors Characteristics Applicable cleaning method
2. Why is there a need for stripping, sealing and finishing a floor? What are the consequences
if these processes are not applied in hard and resilient floors?
4. When and under what conditions should one do the following 1) carper shampooing
2) carpet extraction 3) buffing?
nd use of personal protective equipment (PPE) at work and this document, explains what
you need to do to meet the requirements of the Personal Protective Equipment at Work
Regulations 1992 (as amended).
What is PPE?
PPE is defined in the Regulations as ‘all equipment (including clothing affording protection
against the weather) which is intended to be worn or held by a person at work and which
protects him against one or more risks to his health or safety’, eg safety helmets, gloves, eye
protection, highvisibility clothing, safety footwear and safety harnesses.
Date Developed:
Hearing protection and respiratory protective equipment provided for most work situations
are not covered by these Regulations because other regulations apply to them. However,
these items need to be compatible with any other PPE provided.
Cycle helmets or crash helmets worn by employees on the roads are not covered by the
Regulations. Motorcycle helmets are legally required for motorcyclists under road traffic
legislation.
Date Developed:
3.4 Wear appropriate protective clothing when carrying out cleaning processes, e.g.
appropriate gloves (powder-free) and plastic aprons. Face protection should be available to
staff handling disinfectants in compliance with Health and Safety (H&S)/COSHH required
regulations.
4 COLOUR CODING in DOMESTIC SERVICES
4.1 The aim of colour coding is to ensure that cross-infection does not occur when
equipment is used. Using a cloth in the kitchen following its use in the toilet would provide
considerable risk of cross-infection on environmental surfaces.
4.2 Colour coding should be applied across all clinical areas in the PCT. All staff,
especially domestic and nursing staff, should be familiar with the colour coding in use.
Posters demonstrating this should be available for staff as a reference tool.
TOILETS & SLUICES RED

Sanitary appliances & washroom floors Cloth
Gloves
Mops
Bucket
FOOD SERVICE & DINING ROOM & GREEN
Kitchens/Beverage Bays in departments & Cloth
Wards Gloves
Mop
Bucket
GENERAL & CLINICAL AREAS BLUE
Cloth
Gloves
Mop
Bucket
WASHBASINS & WASHROOM SURFACES YELLOW Cloth
Gloves
OPERATING THEATRES & ISOLATION WHITE - disposable
ROOMS
Date Developed:
The Golden Rule is: work from the cleanest area towards the dirtiest area. This
greatly reduces the risk of cross contamination.
- 2 – REVIEW DATE: APRIL 2010
5 USE OF DISINFECTANTS
Disinfectants must only be used by staff aware of how to prepare the solution (including
dilution), how to use the solution, what protective clothing must be worn and how to dispose
of the solution after use. They must be aware of the COSHH regulations for the disinfectants
used and have access to data sheets which are available from the product manufacturer.
Research has shown that efficient routine cleaning using a general purpose liquid detergent
will remove a high proportion of micro-organisms, including bacterial spores and in most
situations thorough cleaning will be adequate. Chemical disinfectants are not cleaning agents
and to use them as such is unnecessary and wasteful as well as potentially harmful.
Disinfectants should only be used for the following:
• Disinfection of food preparation areas;
• In particularly dirty situations e.g. where blood or faeces are present.
All disinfectants must be adequately labelled with the active ingredients in case of
accident/splash/ingestion in accordance with COSHH regulations.
Gloves and plastic aprons must always be worn when handling disinfectants. Eye protection
must also be available.
6 HOW TO USE
Spillage Procedure – Blood and Body Fluids (see also Chapter 6, Spillages of Blood and Body
Fluids)
Blood and body fluid spillages must be dealt with immediately. In clinical areas this is
usually a nursing responsibility. In public access areas, e.g. corridors, lifts, public toilets, this
is usually a domestic staff responsibility.
Adequate and appropriate cleaning equipment, disinfectant preparations, protective clothing
and clinical waste bags must be readily available. Floor signs indicating danger of slippage
must be used where appropriate.
Date Developed:
Spillages of blood and other high risk body fluids, e.g. faeces, should be dealt with using a
Sodium Hypochlorite preparation or one containing Na DCC (Sodium
Dichloroisocyanurate). These are available as solutions, powders, tablets and granules. Many
preparations are available as spillage kits.
Urine spills should not be treated with Hypochlorite products as noxious gases can be
inhaled. Low risk body fluids such as urine and vomit should be dealt with using method 3.
A decision should be made by the PCT to use the same disinfectant preparation throughout
the Trust to ensure consistency and economies of scale.
Preparations should be available in the correct concentration. Bottles should be labelled
accordingly. A Hypoclorite concentration of 10,000 ppm (parts per million) is necessary for
use on blood and body fluid spillages. A weaker concentration of 1,000 ppm is used for
environmental cleaning.
- 3 – REVIEW DATE: APRIL 2010
7 STAFF TRAINING
7.1 It is essential that all Domestic staff receive a fully documented induction and orientation
programme on:
• Cleaning methods;
• Cleaning products and their safe use and storage;
• Use of appropriate protective clothing;
• Disposal of waste, including bagging, labelling and storage;
• Sharps safety;
• Cleaning of equipment, including care and storage;
• Personal and environmental COSHH safety;
• Food hygiene, if necessary;
Date Developed:
• Incident/accident and illness reporting.
8 PATIENTS IN ISOLATION
8.1 Nursing staff should inform the Domestic Services office as soon as possible after a
patient is placed in isolation, so that the Manager/Supervisor can ensure that domestic staff
have the appropriate equipment and an understanding of the isolation precautions required.
This may be required in intermediate care, learning disabilities and mental health
environments.
-4
Human Resources Unit
Occupational Health, Safety and Welfare
Personal Protective Equipment
 Introduction
 Definition
 Roles and Responsibilities
 Procedure
 References
Introduction
This procedure outlines the requirements and practices for the management of Personal
Protective Equipment (PPE) to assist with the correct selection, supply, use, replacement,
maintenance, training and storage.
Definition
Personal Protective Equipment (PPE) is safety clothing and equipment for specified
circumstances or areas, where the nature of the work involved or the conditions under which
people are working, requires its wearing or use for their personal protection to minimise risk.
Date Developed:
Roles and Responsibilities
Line Managers/Supervisors are responsible for:
 implementing this guideline in their area of responsibility

 ensuring appropriate selection of PPE
 ensuring staff and health and safety representatives are consulted in relation to
selection, use and training in relation to PPE.
Employees are responsible for:
 not placing themselves or others at risk of injury

 using PPE that is provided
 participating in consultation processes associated with selection, use and training in
relation to PPE.
Students, Visitors and Volunteers are responsible for:
 not placing themselves or others at risk of injury

 using PPE that is provided or in the case of a student providing and using the type of
PPE required for certain practical studies.
Health and Safety Representatives are responsible for:
 assisting Line Managers and staff in the identification with the selection and use of
PPE.
Procedure
The need to provide Personal Protective Equipment (PPE) shall be determined from the
process of hazard identification, risk assessment and development of risk control measures
using the Form OHSW2 in OHSW Procedure – Hazard Management or Form OHSW 11 in
OHSW Procedure – Hazardous Substances Management. These shall be completed to ensure
that the provision of PPE is an appropriate control option.
PPE shall conform to any legislative, Australian Standard and/or Industry Standard
requirements or guidelines.
Date Developed:
PPE items should be purchased from suppliers who ensure that only approved (Australian
Standard or equivalent marking) PPE will be provided and include the following services:
 advice on PPE
 information relating to any test results
 advice on personal fitting, use, cleaning, maintenance and storage of PPE
 a range of sizes (where appropriate)
 information on the availability and need for replacement parts
 demonstration of the PPE
 immediate replacement of any defective PPE
Consideration shall be given to the need for protecting persons who are working nearby or
passing close to hazardous areas.
Required PPE
Circumstances in which PPE may be required to be worn include:
Head protection in the form of a safety helmet shall be worn where, there is a possibility that
a person may be struck on the head by a falling object, a person may strike his/her head
against a fixed object, or there may be inadvertent head contact with electrical hazards.
Eye protection shall be provided where a risk of eye injury exists. Typical hazards might
include flying particles, dust, splashing substances, harmful gases, vapours, aerosols, and
high intensity radiation from welding operations.
Hearing protection shall be provided where a risk of noise induced hearing loss exists. The
need for hearing protection shall be assessed from the conduct of noise surveys in potential
noise hazard areas.
Respiratory protection shall be provided, after all other practicable measures have been
taken to provide control measures, to ensure that no staff member is exposed to an
atmosphere that is or may be injurious to health.
Protective clothing and sunscreen shall be provided for staff who are required to work
outdoors and are exposed to the sun's rays for continuous periods in a day. Direct exposure
of the skin to UV radiation from outdoor work shall be minimised by providing hats, long
sleeves/trousers and an adequate supply of sunscreen.
Date Developed:
Hand protection shall be provided where there is an identified hazard associated with a
potential for hand injury. A list of hazards shall be compiled for each workplace and suitable
hand protection obtained to minimise risk.
Protective footwear (safety footwear) shall be provided where the nature of the work exposes
the employee to a medium to high risk of injury to feet, eg occupations such as
workshop/maintenance and gardening staff.
High visibility safety vests shall be provided and worn where there is a risk of injury
associated with working on or near roadways or near moving traffic or moving plant.
Compliance with requirements to use PPE by individual(s), including staff, students, visitors
and volunteers should be monitored. Where there is non-compliance this shall be
investigated to ascertain the reason(s) and handled in accordance with human resources or
student management procedures.
PPE Program
All University workplaces shall develop a PPE program outlining:
 approved PPE items and where they shall be worn

 who is required to wear it and whether it is provided for general or exclusive use
 the type of PPE that students are required to provide themselves for practical studies
or fieldwork
 how PPE will be issued
 the initial training and ongoing instruction needed
 specific precautions that apply, eg cleaning/replacement
 replacement arrangements
 who is to clean and/or service the PPE
 signage required at the point of required use
 what supervision will be provided
 what regular inspections of PPE are necessary
 storage arrangements.
All staff required to wear using PPE shall be provided with training prior to use and ongoing
training where necessary.
Date Developed:
Workplace Hazards
Asbestos
How and where asbestos is a hazard and key requirements for managing it safely.
Blood Borne Viruses
Information on Hepatitis, HIV/AIDS and other blood borne viruses, how to reduce the risks
and combat discrimination around these diseases.
Confined Spaces
Learn about the various types of confined spaces and how to reduce risks from working in
them.
Driving at Work
Advice on improving the safety of people who drive for work, including use of private
vehicles by staff and volunteers.
Drugs
Why every workplace should have a drugs policy and how to develop one.
Electricity
Practical advice on electrical safety in the workplace and legal requirements for employers
and landlords.
Fire
Basic fire safety advice for the workplace, including legal requirements, risk assessment and
emergency planning.
Gas
Information on safe use of gas as a fuel in the workplace.
Hazardous Substances
How to identify, assess and control risks from hazardous substances.

Date Developed:
Heights/Falls From Height
How to protect workers from the dangers of working at height.
Home Working
Practical advice for employers who use home workers or are considering home working
practices.
Legionella / Legionnaires Disease
Practical advice on controlling the risk of legionella in water and cooling systems and safer
alternatives.
Noise
How to identify and minimise excessive noise at work and protect workers from its damaging
effects.
Skin and Respiratory Sensitisers
Advice on the causes of allergies, asthma and skin complaints in the workplace and how to
avoid them.
Slips, Trips and Falls
Simple, effective methods of avoiding injuries from one of the most common causes of
workplace accidents.
Smoking
Find out how to develop effective workplace policies on smoking and how they promote
health and well-being.
Transport and Vehicles
Advice on safe use of and legal requirements for workplace transport, from vans to fork lift
trucks.
Date Developed:
Vibration
How to protect workers from the damaging effects of Hand-Arm and Whole-Body Vibration
at work.
Violence and Aggression
How to assess the risks to staff from violence and aggression, how to protect them from it
and advice on supporting victims.
Workplace Hazards
o Alcohol
o Asbestos
o Blood Borne Viruses
o Confined Spaces
o Driving at Work
o Drugs
o Electricity
o Fire
o Gas
o Hazardous Substances
o Heights/Falls From Height
o Home working
o Legionella/Legionnaires' Disease
o Noise
o Slips, Trips and Falls
o Skin and Respiratory Sensitisers
o Transport and Vehicles
o Vibration
o Smoking

Date Developed:
Starting Work : Common Hazards in the Workplace
A hazard is a source of harm, something with the potential to cause you an injury or ill-
health. Here are some of the most common hazards to be found in most workplaces with
some examples.
Test your knowledge of workplace signs here...
Slips
Slipping on water spilt on a tiled floor or slipping on a highly polished floor
surface.
Trips
Tripping over something left on the floor such as a box or a stray
cable; tripping over loose matting or carpet tiles or raised surfaces that you
cannot see.
Falls
Falling down steps or stairs; falling off stepladders or chairs - especially if you
are larking about.
Read about a typical case study.
Lifting and Carrying

Referred to as 'manual handling' you can injure yourself if you lift and carry
anything incorrectly whether it is a box of envelopes or apples or a tray of bricks.
Fire
Fire is a major hazard in any workplace and may be caused in a variety of
ways: waste paper and smoker's materials; faulty wiring or other electrical
faults; equipment overheating; chemical reactions, and arson: the deliberate
act of setting fire to something.
Chemicals
Date Developed:
There are all sorts of chemicals in workplaces which may cause harm from the liquid soap
in the washroom causing skin irritation to the chemicals used to run photocopiers and
printers to the more dangerous acids used in industry.
RSI
Repetitive strain injury is the name usually give to pains in the hands and arms
from repeated use while carrying out a work activity - typing and word-
processing for example.
Human Behaviour
Human behaviour can also be a hazard when workers act in such a way that they
cause harm, whether intentional or unintentional, to their colleagues. For
example: shoving someone down steps or stairs or pushing them into another
worker as a joke.
Read about some typical case studies.
Think what other hazards you would expect to find in the following places: a restaurant
kitchen, an office, a warehouse storing paper, a hospital, a school, a Nuclear power station,
a bank, a supermarket.
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RoSPA 2009
Bathroom Cleaning
A clean and hygienic bathroom is not only neat but also looks attractive. It will make you feel
the desire to soak a bit more and helps to rejuvenate you every morning. Here are some easy
methods and procedures tips to clean your bathrooms and make them feel fresh and clean.
Date Developed:
 For the gentle bathroom fixtures, always use a soft detergent. Wash them with deep
cleanser only for tough stains and grime.
 Clean with a disinfectant everyday to prevent the formation of any kind of
microorganisms.
General Tips For Cleaning Your Toilet
 Keep the door and windows of your toilet open when not in use or switch on the
exhausts for fresh air supply.
 Splash a powder or detergent cleaner along the sides of the seat and beneath the rim,
clean with a toilet brush and flush it with excess of water.
 It is advisable to use rubber gloves while lifting the toilet seat.
 Flush the toilet every time you use it to keep the sidewalls unsoiled.
Other Cleaning Tips For Bathrooms
 After each use, give your bathtub a fast wipe with a soft cloth or a sponge.
 Once in a week, wash the bathtub with a detergent, which is mild in nature, specially
manufactured for this purpose.
 As a preventive measure, avoid using rough cleaners or steel wool on fiber or acrylic
finished tubs.
 Use an all-purpose cleaner on the wall of the tub and allow it to get disinfected for
some minutes and then rinse it off to see the sparkling effect.
 To keep the tiles clean, use a tile cleaner, scrub carefully with it and rinse well every
alternate day.
 The plastic shower curtains in your bathroom require frequent cleaning. Once in a
week, wash it and then treat it with chlorine bleach.
 Your shower doors, at times, get messed up with the soap foam. To clean this, mix up
very little quantity of ammonia with half-bucket water and fill this solution into a
spray bottle. Spray this on the doors and scrub with a brush. Rinse now to get the
spotless effect.
 Your showerhead also needs regular checkups. For this, fill a plastic bag with white
vinegar and tie it up on the showerhead and leave it overnight to get the best result.
 Toiletology 101 ~~ http://www.toiletology.com/

© Copyright 1996 - 2010 by Kay Keating
Date Developed:
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 bathroom cleaning
 15 minute cleanups
 speed cleaning
 cleaning a room
 cleaning shortcuts
Bathrooms need to be cleaned often. And unlike other rooms in your home, they cannot be
just “picked up” and still be considered clean. This 15-minute bathroom cleanup allows you
to maintain the cleanliness of the bathroom without spending hours scrubbing and
disinfecting. This guide can offer help to teach your children the requirements of a clean
bathroom without laboring all day.
Difficulty: Easy
Time Required: 15 Minutes
Here's How:
1. Grab your supplies (listed below.)
Having the supplies for cleaning the bathroom all together at the beginning of the job
is essential to avoiding distractions. Running downstairs to grab the broom, might
make you wonder if the mail has come yet. When you check the mail you decide to
file some of it. A letter reminds you to call a family member. Before you know it the
bathroom is the last thing on your mind.
o Basic Cleaning Supply List

2. Grab all dirty clothing and put it in a hamper.
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Don't worry about anything except the dirty clothes. Don't interrupt your clothes
gathering mission by throwing away trash or putting away bottles of shampoo. Only
worry about the dirty clothing. Don't bother trying to turn socks right side out or
unfold pant legs. Just throw it all in the hamper or basket.
o Sorting Clothes
3. Grab all trash and put in the trash can.
Again focus only on the trash.
o Baking Soda and Trash
4. Take a disinfectant wipe and wipe down the sink and tub.
Our goal here is to get the sink and tub presentable. Casually wipe down the tub. You
may need to spend more time on the sink. Wear disposable gloves to protect your
skin and help you clean without worrying about what you touch.
o Antibacterial Cleaners
o Best Disposable Gloves
5. Using a toilet brush and toilet cleaner, briefly scrub out the inside of the
toilet.
Again this is not a full out scrubbing of the toilet. We are maintaining from the last
time we scrubbed, or quickly getting it presentable enough for unexpected guests.
o Toilet Cleaning Tools

o Clean a Toilet
6. Using a disinfectant wipe, wipe down the outside of the toilet.
Using the wipe it won't take long to briefly run over the outer surface of the toilet.
You can quickly wipe away the most obvious dirt.
7. Using glass cleaner or vinegar, wipe down the mirror.
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I like to put a little time into this task even when I'm in a hurry. Guests will probably
spend the most time examining themselves in your mirror. They will inevitably notice
dinginess and streaks.
o Homemade Glass Cleaner

o Uses for Vinegar
8. Pickup all the items belonging in another room.
Put them in a basket, box, or bag.
9. Return items that belong in the bathroom to their proper places.
Don't take time to reorganize the medicine or linen cabinets. Just place the items
back where they belong. Leave organizing for when you have more time.
10. Sweep or mop.
Briefly sweep the floor. Worry about the main traffic area. If you have a Swiffer,
Readymop, or something similar, it can take just a few seconds to mop.
o How To Sweep
o How To Mop
o Keep a Mop Sanitary
11. Put away your supplies.
Don't forget to take 3 seconds to marvel at your efficiency.
15 Minute Cleanup Index
Tips:
1. Making these steps a rountine maintenance for the bathroom will make each 15
minute cleanup go a lot faster.
2. Disinfectant wipes can be expensive to use. Check here for Recipe Gold Mine's recipes
to make your own.
3. Having all your bathroom supplies for this job stored together can make the job
easier. If you have to hunt all over the house for supplies, you will eat away your time
and make the job much longer. Be cautious about storage of dangerous chemicals
where children or pets can reach them.
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What You Need:
 A basket, bag, or box to put clutter items.

 Broom and mop
 A hamper
 A trash container
 Disinfectant wipes
 Glass Cleaner and rag
 Toilet brush
 Toilet Cleaner
Related Articles
 - How Tos
 IBS and Bathrooms - The IBS Friendly Bathroom
 Clean a Toilet - How to Clean a Toilet Video Video - About.com
 Cleaning a Toilet
 Intense Bathroom Cleanup Cleaning the Bathroom With Intensity
Basic Cleaning Supply List
Customize Your List To Clean Your Home
See More About:
 cleaning supplies
 dusting tools
 dishwashing tools
 laundry tools
 cleaning basics
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It’s nearly impossible to make a universal cleaning supply list that fits every home. Every
family and home is different, making their cleaning needs also unique. Instead of a list of
every cleaning tool and cleanser on the market, our basic cleaning supply list is broken down
in to 6 categories of tools. Use these categories as a starting point for creating your own basic
cleaning supply list. If you’re still a list person, try the more basic supply list.
Dusting Supplies
Dusting is an important job whose frequency will depend on your lifestyle, décor, and any
breathing and allergy issues family and friends may have. Tools for dusting will also vary
with personal preference although I recommend the following:
 Microfiber Cloths (for general and intricate dusting)

 Microfiber Dust Mop and/or
 Vacuum Cleaner Dusting Attachment (for high ceilings, walls, corners)
 Dusting Spray and/or
 Furniture Polish
More Dusting Resources
Best Dusting Tools

10 Dusting Tips
Where To Dust
How Often To Dust
Trash
Even the smallest household generates quite a bit of trash and waste. The tools to take care
of trash are simple, yes, but a necessary component of making your household run smoothly.
I recommend the following tools:
 Trash cans (for every room or area in the house)

 Trash can liners (these can be reused grocery sacks, or store bought liners)
 Baking Soda
 Recycling Bins(labeled for easy sorting)
General Surface Cleaning

The fact is that every surface in our homes gets dirty. We need a good cleaner to keep all the
smudges, spills, and sticky spots clean. Our best friend is a good all purpose cleaner, but you
may want an extra cleaner or two for general cleaning around the house. I recommend:
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 All-Purpose Cleaner
 Kitchen Cleaner or Wipes
 Bathroom Cleaner or Wipes
 Sponges, Paper Towels, Cleaning Cloths
 Scrubbers
 Gloves
More Cleaning Supply Resources
Top All-Purpose Cleaners

All-Purpose vs. Multi-Purpose Cleaners
Do I Need an Antibacterial Cleaner?
Top Gloves, Disposable Gloves, and Latex-Free Gloves
Special Surfaces
If you’re like most homes, you have several surfaces in your home that need a little extra TLC
when it comes to cleaning them. These specialty surfaces give our homes variety and spice,
but knowing what to clean them with can be especially frustrating. I recommend the
following products where applicable:
 Oven Cleaner
 Stone Cleaner
 Dish Soap
 Dish Detergent
 Wood Polish
 Upholstery Spot Remover
 Leather Cleaner
 Laundry Soap
 Laundry Stain Remover
 Laundry Additives
 Toilet Bowl Cleaner
 Soft Scrubbing Cleaner
 Air Freshener
 Glass Cleaner
 Bleach
 Silver or Metal Polish
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More Special Surface Supply Resources
Top Dish Soaps

Top Environmentally Friendly Dish Soaps
Top Stain Removers
Homemade Glass Cleaner
Bleach Tips
Floors
Our floors bear the brunt of the dirt that comes into our home. Things are spilled on, tracked
across, and smeared through our floors on a daily basis. Cleaning supplies needed to clean
floors will depend on the type of floors that a home has. I recommend considering the
following needs:
 Broom
 Dustpan
 Vacuum Cleaner
 Mop
 Mop Bucket
 Mopping Solution for floor type
 Polish
More Floor Supply Resources
Before You Buy an Upright Vacuum Cleaner

Maintain a Vacuum Cleaner
Maintain a Mop
How Often to Mop?
Storage and Organizing

Even when everything is clean, we need ways to organize and store items in our home.
Although storage and organizing needs will vary, I recommend the following:
 Storage Containers (clear, plastic, stackable, with handles)

 Labels or a labelmaker
 Filing System
More Storage Supplies Resources
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Storing Documents and Papers
Storing Seasonal Clothing
Create an Organizational Plan
Find Out Where and How To Store Your Cleaning Supplies
See More About:
 cleaning supplies
 storage
1. Clean, Cool, Dry
Store your cleaning supplies in an area that is clean and free of debris. Make sure that there
aren't any temperature extremes in the area where your cleaning supplies are stored.
Another thing to make sure of is that the area is dry.
2. Original Containers
Keep cleaning supplies in their original containers. If you mix your own cleaners, make sure
you use new clean bottles and label them to avoid a mixup. Some cleaners can cause a lot of
problems when they are mixed, so always follow manufacturers' instructions.
3. Safe Storage
Be sure to keep your cleaning supplies stored in places where your children and/or pets will
not be able to get to them. Consider higher storage or locked storage options to protect small
children and pets.
4. Cleaning Caddies
Another option for storing cleaning supplies is to create smaller cleaning kits for the
different areas of your home. Cleaning caddies can hold nearly all the supplies needed to
clean an entire room and be stored right in the room they are needed. The only things you'll
have to haul into the room are floor care items.
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Cleaning Supplies
 Basic Cleaning Supply List

 Do Cleaning Supplies Go Bad?
Housekeeping Training-CLEANING A BALCONY

TASK: 28 CLEANING A BALCONY.

STEPS TRAINING QUESTIONS STANDARDS

The balconies are situated at
the end of each wing; they
need to be cleaned upon
arrival or as requested by the
Floor Supervisors.

Pigeons like to make a mess
on the balcony floors and
canopies so they need to be
checked frequently and
1) Sweep the balcony floor Why does the floor need to be cleaned if necessary.
with a dustpan and brush. brushed before it is washed?
Brushing the floor removes
any lose dirt and sand that
2) Using a bucket of How do you remove any pigeon has blown onto the balcony.
warm water and a splash dirt that doesn’t clean off with a
of multi surface cleaner, mop? To remove any stubborn
mop the floor. pigeon dirt, use a metal
spatula which can be
borrowed from Engineering,
What must you remember? or any other suitable item.

Do not forget to clean the
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corners and the bar that
3) Wipe down all the Why must the balcony furniture runs across the wall of the
balcony furniture. be wiped down? balcony.

The furniture becomes dusty
so we must remember to
wipe down the furniture
incase the guests get dust on
their clothes.

TASK: 28 CLEANING A BALCONY.

STEPS TRAINING QUESTIONS STANDARDS

4) Dry your shoes before Why must you dry your shoes? Your shoes may be wet from
entering back into the moping the floor, if you walk
room. directly into the suite
without wiping your feet,
you will leave dirty foot
Why is it important to use the marks on the carpet.
5) Close the windows handle to close the window?
using the handle and not Closing the window with
the glass. your hand on the glass will
Why is it important to make leave finger marks on the
sure the door is locked glass.
6) Ensure the sliding properly?
door is properly locked. For safety reasons it is
important to ensure that the
sliding door is securely
locked.

Make sure the dirty water is
disposed of correctly in the
service area toilets and not
in the sink or toilets of any of
the suites!

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Kitchen Cleaning Tips
, About.com Guide
General Tips
 Have a place for everything. It's much easier to use a utensil or appliance, clean it and
put it away when it has a home. I use foil as an example in my kitchen. I have a
special drawer that is used just for foil, plastic wrap and parchment paper. Those
items are always easy to find, and are put away after each use because they have a
special home.
 Don't mix ammonia and bleach because it will create toxic fumes.
 Identify spots in your kitchen that accumulate clutter and take a few minutes every
day to clear those spots and place objects in their correct homes.
 Try to end each day with a clean, empty kitchen sink. Run the dishwasher before you
go to bed and unload it first thing in the morning.
 A sponge is actually a great way to spread germs. I prefer using paper towels,
discarding them after cleaning each surface, to totally prevent cross-contamination.
Quick Fixes
 To quickly clean burned food on a pan, add some dish soap and 1/2" of water. Bring
to a boil, then let the liquid cool in the pan. The burned food will be easy to remove.
 When food spills over and burns on the oven floor, sprinkle a handful of salt on the
mess. The smoke will be reduced and the spill easier to clean after the oven cools. You
can add some cinnamon to the salt to help reduce odors.
 To clean your microwave oven, mix together 2 Tbsp. of lemon juice or vinegar and 2
cups of water in a 4 cup glass microwave safe bowl. Microwave on HIGH for two to
three minutes. Carefully remove the bowl and wipe the microwave with paper towels.
Repeat as necessary.
 To clean sluggish drains, pour 1/2 cup baking soda down the drain. Add 1/2 cup
white vinegar and cover the drain. Let this mixture foam for a few minutes, then pour
8 cups of boiling water down the drain. to flush it. Do not use this combination after
using any commercial drain opener or cleaner.
 I like to put lemon or lime pieces through the garbage disposal every few days for a
clean fresh smell. To freshen the garbage disposal, sprinkle a couple of tablespoons of
baking soda down the drain, drop in two ice cubes and turn it on. Then run the hot
water for a few minutes while the disposal is working.
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 If plastic from the bread wrapper melts onto your toaster, use a little nail polish
remover to get it off. Let the toaster cool before you try this.
 Clean your coffee maker every few weeks by filling the water reservoir with equal
parts white vinegar and water and putting it through the brew cycle. Then use clean
fresh water and repeat the brew cycle to rinse the machine. Repeat with fresh water
two more times.
 If you don't have a self-cleaning oven, scrape up any large spills, then spray cleaner
inside the oven, close the door and let it sit overnight so the cleaner has time to work.
 For glass cooktops, there are special commercial cleaners that work well. Use them
with a hard plastic scraper to remove burned-on food. Clean your glass cooktop as
soon as it cools to avoid having to scrub burned food.
 To clean a blender, squirt a few drops of liquid soap into it, fill halfway with warm
water, cover and blend away the mess. Rinse and repeat if necessary. You can also use
this method for food processors.
 For lime and mineral deposits on your kitchen sink faucet, wrap vinegar-soaked
paper towels around faucets for about an hour. This breaks down the mineral scale,
and the chrome will be clean and shiny after buffing with a dry paper towel.
 If you don't have a self-cleaning oven, place racks in the bathtub with about 1/2 cup
dishwasher detergent and cover them with several inches of warm water. Let the
racks soak for 45 minutes, then rinse and dry.
Make Your Own Cleaning Solutions
 For your own window washing solution, mix 1/3 cup vinegar and 1/4 cup rubbing
alcohol in a 1 quart spray bottle. Fill up with water.
 Dry baking soda cleans chrome perfectly.
 Cream of tartar and water mixed to a paste will clean porcelain.
 A paste of baking soda and water will clean coffee stains.
 Plain liquid Ivory soap mixed with water is one of the best all-purpose cleaners. You
can keep this solution in a spray bottle, but only use a bit of soap or the mixture may
become too foamy to spray.
 Use a cut lemon half sprinkled with salt to clean copper.
 Dissolve 1/4 cup baking soda in 1 quart of warm water for a good general cleaner.
Prevention
 Clean up spills as they occur so you won't be faced with one huge cleaning session.
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 Did you know that you use 20% of your utensils 80% of the time? Any tool or
appliance which doesn't get used during a week of cooking should be cleaned and
stored to save counter and cupboard space and cleaning time.
 It's easier to clean a grill if you do it after each use. Also oil the grill rack before each
use to make cleanup easier.
 Wash as you go. Fill one half of a double sink or a separate waterproof tub with hot
soapy water and drop in utensils as you use them. Food won't dry on the utensils and
cleanup will be a breeze.
 Once every 7-10 days, remove all the food from your refrigerator, wipe down the
inside with warm soapy water, clean all the shelves and trays, then replace the food.
As you work, check expiration dates and discard food past those dates. Place an open
box of baking soda in the back of the fridge.
 Once a month, remove all the food from your pantry, wipe down with a clean damp
cloth, check for spoilage and expiration dates, then replace items in their designated
places.
Cleanliness is very important in any place, whether it's a public place, business establishment
etc. To keep a particular area clean there should be a proper waste disposal to keep harmful
litter away from the people. Proper waste disposal should be done even inside your house,
especially to those places where your little kids usually stay, run, play around and sleep, for
kids have more vulnerable immune system than ours. Keeping all your areas at home clean
can keep your family away from any forms of health risks.
You may think you have enough trash bins inside and around your house, and these garbage
bins inside your house are enough to keep all the litter and dirty materials away from your
family, but did you know that some trash bins don't really keep and seal the harmful smell of
every trash you put inside it? There will always be smell from rotten materials that will
diffuse into the air around your home, and this smell can be dangerous to your family.
In our the kitchen where we peel, slice, and cut ingredients for the food you prepare there
will always be litter and rubbish excess materials, these materials should be disposed
properly and sealed properly inside the trash bin. But regular trash bins are not designed to
keep harmful smell form rotten garbage. When this garbage stays inside your bins for days, it
can be really nasty, and disposing these can be a disgusting of a job. Plus, if these wastes get
into your plumbing system, your water will get contaminated and it can be a bigger problem
to fix. This is where the importance of proper garbage disposal comes to place.
Date Developed:
A good garbage disposal system is very important equipment to keep your house clean,
especially at your kitchen to ensure every food wastes are disposed properly and save your
home from the pungent smell.
What is the proper way of disposinggarbage?
you should separate degradable waste to non-degradable... you should know how to place the
waste materials in a plastic bag properly... that's the only answers i can give...
Why does garbage have to be disposedproperly?
Garbage must be handled properly to prevent the spread of disease, reduce vermin, and
minimize odors. Garbage treated through a garbage disposal must be properly vented,
macerated and rinsed in order...
Where does the garbage in your garbagedisposal go?
When you run solids through the garbage disposal attached to your sink, the solids are
ground up so they can be easily rinsed down the drain and out to your sewer line or septic
tank just like the...
Date Developed:

Clean Public Areas

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CLEAN PUBLIC AREAS

CLEANING PUBLIC AREAS

HOW TO USE THIS COMPETENCY –BASED LEARNING MATERIAL.

You are required to go through a series of learning activities in order to complete

 Been working for sometime

Talk to more experienced workmates and ask for their guidance.

MODULE DESCRIPTION : This module deals with the

NOMINAL DURATION : 80 hours

This module contains information and practices of Cleaning Premises. It includes

At the completion of this module the trainees/students must be able to:

Learning Outcome #1: SELECT AND USE EQUIPMENT AND MATERIALS

Learning Activities Special Instruction

Identify the common equipment Read information sheet # 1

Identification and treatment of Read information sheet # 2

common hazards in the work area Answer self check # 2

Read information sheet # 3

Occupational health and safety Answer self check # 3

requirements Refer your answer to the answer

Read information sheet # 5

Checking safety and working Refer your answer to the answer

conditions of cleaning equipment key # 5, if you get the right

in accordance with answer, you can proceed to

manufacturer’s instruction and information sheet # 6. If not, you

establishment operating can go over to Information sheet

LO 2. COMPLY WITH OCCUPATIONAL HEALTH AND SAFETY

Learning Activities Special Instruction

Occupational health and safety Review information sheet # 3

Equipment are checked if clean Review information sheet # 5

and in safe working conditions Answer self check # 7

prior to use Refer your answer to the answer

Review information sheet # 4

Learning Outcome #3. IDENTIFY AND EXPLAIN DIFFERENT CLEANING

Learning Activities Special Instruction

Identifying possible Review information sheet # 2

Cleaning task is scheduled and Read information sheet # 6

Procedure in cleaning operations Read information sheet # 7

- balconies, private lounge key # 11.

areas, public areas

Learning Outcome #4: DISPOSE GARBAGE AND USED CHEMICALS

Learning Activities Special Instruction

Read information sheet #8

Procedure in garbage disposal in Read information sheet # 9

Learning Outcome #5: CLEAN WET AND DRY AREAS

Learning Activities Special Instruction

Procedures in cleaning public Read information sheet # 10

Procedure in cleaning function Read job sheet #2

Procedure in cleaning kitchen Read job sheet # 3

Read job sheet # 4

Procedure in wiping down and Read job sheet # 5

Procedure in washing and rinsing Read job sheet # 6

Procedure in drying out and Read job sheet # 7

sanitizing cleaning equipment, Answer self check # 21

tools and materials Refer your answer to the answer

Read job sheet # 8

Read information sheet # 11

General Cleaning of Premises

Walls and fixtures

Food preparation areas

Information Sheet No. 20

When it comes to cleaning the refrigerators and cool rooms things

It is important to look after your cleaning gear - clean gear helps

Scouring cloths, scrubbing brushes, dishcloths, mops and dusters

Places to clean Cleaning chemicals