Chapter 1

Hospitality Technology
Systems

Managing Technology in the Hospitality Industry

Sixth Edition
(468TXT or 468CIN)

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 Competencies for
Hospitality Technology Systems
1. Discuss the criteria used to evaluate hospitality
technology.
2. Describe the basic functions common to
property management systems.
3. Identify stand-alone technology systems that
may interface with property management
systems.

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(continued)
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 Competencies for
Hospitality Technology Systems
(continued)

1. Describe the basic functions of a point-of-sale

system.
2. Describe the basic functions of a sales and
catering system.
3. Identify hospitality accounting modules typically
provided by back-office software packages.
4. Explain the elements and impact of e-commerce
on hospitality organizations.
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 Creating Competitive
Advantage
• Product differentiation
• Exceptional service via technology
• Production at a lower cost
• Market segmentation

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 Productivity Evaluation
Workflow processing
• Task sequencing
• Space management
• Other physical elements
Data processing
• Time minimization
• Optimization of data-handling
procedures

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• Streamlining output 5
 PMS Functions
Reservations Module
• Availability/forecasting
• Reservation records
• Reservation confirmations
Rooms Management Module
• Room status
• Registration
• Room assignments
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 PMS Functions
(continued)

Guest Accounting
Module
• Folio management
• Credit monitoring
• Transaction tracking

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 Common PMS Interfaces
• Central reservation system
• Internet
• Sales and catering
• Point-of-sale
• Electronic payment processing
• Revenue management

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8
 Common PMS Interfaces
(continued)

• Back office accounting

• Call accounting
• Electronic locking systems
• Energy management
• Auxiliary guest service devices
• Self-service devices
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 POS Order Entry Functions
• Displays menu items
o Different prices
o Different meal periods
o Different outlets

• Applies modifiers to menu items

• Groups menu items with single price
• Defines a default order display location

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10
 POS Order Entry Functions
(continued)

• Allows delayed order entry to time service

• Counts down items in short supply
• Provides rapid entry of quick-service items
• Offers simple way to re-order a round of drinks
• Enables off-menu orders

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 POS Settlement Functions
• Splits charges on check
• Transfers checks from one server to another
• Combines checks for different tables or servers
• Can apply service charges
• Automatically adds gratuity when appropriate
• Manages server tips

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 POS Settlement Functions
(continued)

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 POS Settlement Functions
(continued)

• Records settlement method

• Tracks voids, corrections, and adjustments
• Provides reports such as:
o Cashier shift balances
o Menu item sales analysis
o Server productivity

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 Sales and Catering—Group Sales
• Creates company master records, including
corporate subsidiaries
• Facilitates contact management
• Displays guestroom and function room
availability
• Creates and tracks group bookings
• Allows adjustment of contracted rooms
based on prior experience
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 Sales and Catering—
Function Rooms
• Records function room size/capacity in
different configurations
• Displays images of each function room in
typical configurations
• Displays function room availability in graphic
form
• Creates and tracks room bookings
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 Sales and Catering—
Function Rooms
(continued)

• Allows simple relocation of event from one

room to another
• Creates pick-lists of standard-priced menu items
• Manages requests for audiovisual and other
equipment
• Generates contracts and banquet event orders
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 Accounting Applications
Accounts Receivable Module
• Customer master file
• City ledger file
• Account aging file
Accounts Payable Module
• Vendor master file
• Invoice register file
• Check register file
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 Accounting Applications
Payroll Module
• Employee master file
• Payroll register file
• Government register file
Financial Reporting File
• General ledger
• Trial balance
• Financial statements
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 Accounting Applications
(continued)

Other Modules
• Inventory
• Purchasing
• Budgeting
• Fixed assets

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 E-Commerce Concepts
• Internet- Large and complex series of
electronic networks designed to provide
universal access to information and
communication.
• World Wide Web (WWW)
• Uniform Resource Locator (URL)-
Designates the internet address of a site.

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 E-Commerce Concepts
• Internet
• E-distribution channels
• Online reservation systems
• Social networking
• Internet marketing
• Enterprise systems
• Web-based applications
• Website development
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 Enterprise Systems
• Addresses the technology needs of multi-
property organizations.
• Relies on web based technology.
• Can include central reservations
applications to fully synchronize room
inventories.

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