ASSESSMENT MARKING GUIDE
Qualification
Unit/s of competency
No. and Title of Asst. Task
Trainer
Student Name and SID
Assessment submission component - Assessment Criteria
Part A - Written Questions
1. What possible solutions to workplace issues should you be aware of for addressed
the prompt resolution of these issues?
2. How can you establish rapport?
3. Fill in the table for remedial action with your own examples.
4. Give some tips for networking introductions.
5. Give some ideas for maintaining relationships through networking.
6. Name four important leadership skills.
7. How can you help to ensure confidentiality?
8. What is Eisenhower’s urgent vs important principle and give an
example of how you can use it?
Part B - Written Questions
1. Create an employment satisfaction survey.
2. Research the best practice guidelines for recruiting here:
https://tinyurl.com/y9vovssa Give a summary of what it covers.
3. Draw a diagram to represent the Lewis model of cultural types.
4. What tools can you use to keep track of your workforce and their
networking opportunities?
5. How are employees protected against workplace bullying and unfair
dismissal?
BSB51118 DIPLOMA OF LEADERSHIP AND MANAGEMENT Subject Effective Workplace Relationships
BSBLDR502 Lead and Manage Effective Workplace Relationships
BSBWOR502 Lead and Manage Team Effectiveness
Assessment 1 - Written or Oral Questions
Class
Completed to Comment: Feedback on level of achievement of the
Performance Criteria being assessed against each assessment Exceeds
standard assessment criteria/ guidance to achieve the
criteria. expectations
Yes/No required criteria
BSBWOR502 2.4 Develop processes to ensure that issues, concerns
and problems identified by team members are recognised and
BSBLDR502 4.1 Develop and/or implement strategies to ensure that
difficulties in workplace relationships are identified and resolved
BSBLDR502 2.2 Gain and maintain the trust and confidence of
colleagues and external contacts through professional conduct
BSBLDR502 1.3 Facilitate feedback to employees on outcomes of the
consultation processes
BSBLDR502 3.1 Use networks to build workplace relationships
providing identifiable outcomes for the team and the organisation
BSBLDR502 3.2 Conduct ongoing planning to ensure that effective
internal and external workplace relationships are developed and
maintained
BSBWOR502 2.3 Provide feedback to team members to encourage,
value and reward individual and team efforts and contributions
Knowledge Evidence
outline legislation relevant to managing effective workplace
relationships.
Knowledge Evidence
explain how systems, policies and procedures can support the
development of effective work relationships focusing on
interpersonal styles, communications, consultation, cultural and
social sensitivity, networking and conflict resolution
BSBLDR502 1.2 Develop and/or implement consultation processes to
ensure that employees have the opportunity to contribute to issues
related to their work role
BSBLDR502 2.1 Establish and/or implement policies to ensure that
the organisation’s cultural diversity and ethical values are adhered to
BSBLDR502 2.1 Establish and/or implement policies to ensure that
the organisation’s cultural diversity and ethical values are adhered to
Performance Evidence plan for, and manage, the use of networks to
support identifiable outcomes for the team and the organisation
BSBLDR502 4.2 Establish processes and systems to ensure that
conflict is identified and managed constructively in accordance with
the organisation’s policies and procedures
6. How can you identify conflict in the workplace? Do you have any
processes at work to help you manage this conflict? (if not explain what
processes could be introduced)
7. What is a milestone and what are the responsibilities surrounding
different milestones?
BSBLDR502 4.1 Develop and/or implement strategies to ensure that
difficulties in workplace relationships are identified and resolved
BSBWOR502 1.3 Support team members in meeting expected
performance outcomes

Not eligible for free

Week 9 resubmission
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the orange cell: 0%

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0%
AIMS: (UNTICK before sharing) resubmission
Not Satisfactory
Overall performance: (Select both boxes if
Reassessment required (refer to assessment requirements in comments below)
resubmission NOT required).
(more detailed comments may be supplied on the submitted works)

Trainer to save file in GDrive folder for the assessment and to copy shared link to Private Comments in Google Classroom

Unit 1 of 2 - BSBLDR502 - Lead and manage effective workplace relationships (Release 1)

Foundation Skills
Skill Performance Description
Criteria
Writing 1.2, 1.4, 2.1, 4.1, 4.2, Prepares plans and policies incorporating appropriate vocabulary, grammatical structure and conventions
4.4
Interact with others 2.2, 2.3, 3.1, 4.3 Adapts personal communication style to model behaviours, build trust and positive working relationships, and to support others
Plays a lead role in situations requiring effective collaboration, demonstrating high level support and facilitation skills and ability to engage and motivate others
Navigate the world of work 2.1, 2.3 Establishes or follows organisational policy regarding diversity and ethical conduct
Get the work done 1.1-1.4, 2.1, 3.2, 4.1, Takes responsibility for formulating, organising and implementing plans, processes and strategies that impact the workplace
4.2, 4.4
Systematically gathers and analyses all relevant information and evaluates options to inform decisions about organisational strategies
Evaluates outcomes to identify opportunities for improvement

Performance Criteria
Evidence of the ability to:

develop and/or implement processes to manage ideas and information including:

communicating information to support others to achieve work responsibilities
facilitating employees' contributions to consultation on work issues
providing feedback on the outcomes of consultations
resolution of issues raised or referral to relevant personnel
establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
provide leadership through own behaviour including:
professional conduct that promotes trust with internal and external contacts
adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
develop and/or implement processes and systems to manage difficulties including:
identifying and resolving conflicts and other difficulties according to organisational policies and procedures
planning how to address difficulties
providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:

explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
outline legislation relevant to managing effective workplace relationships
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources
case studies and, where possible, real situations
interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
ASSESSMENT REQUIREMENTS BSBLDR502
Element Performance Criteria: Assessment 1
1. Manage ideas and information 1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities
to all co-workers Not applicable
1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to
issues related to their work role Not satisfactory
1.3 Facilitate feedback to employees on outcomes of the consultation processes Not satisfactory
1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant
personnel Not applicable
2. Establish systems to develop trust and confidence 2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to Not satisfactory
2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct Not satisfactory
2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment
and guide and support the work team in their personal adjustment process Not satisfactory
3. Manage the development and maintenance of 3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation Not satisfactory
networks and relationships
3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and
maintained Not satisfactory
4. Manage difficulties to achieve positive outcomes 4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved Not satisfactory
4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the
organisation’s policies and procedures Not satisfactory
4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties Not applicable
4.4 Develop and implement an action plan to address any identified difficulties Not applicable
Unit 2 of 2 - BSBWOR502 - Lead and manage team effectiveness (Release 1)

Foundation Skills
Skill Performance Description
Criteria
Reading 1.1, 4.4 Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team goals or to determine corrective action
Writing 1.2, 2.1, 2.2, 2.4, 4.2, 4.3,
Prepares
4.4 written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication 1.1, 2.3, 3.1, 4.1, 4.2, 4.3
Engages in discussions or provides information using appropriate vocabulary and non-verbal features
Uses listening and questioning techniques to confirm understanding and to engage the audience
Navigate the world of work 1.1, 2.1, 2.2, 3.3 Understands how own role contributes to broader organisational goals
Modifies or develops policies and procedures to achieve organisational goals
Interact with others 1.1, 1.3, 2.2, 2.3, 3.1, 3.2,
Selects
4.2, 4.3
and uses appropriate conventions and protocols when communicating with diverse stakeholders
Uses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that they can understand and use
Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others
Plays a lead role in situations requiring effective collaboration, demonstrating high level conflict resolution skills and ability to engage and motivate others
Get the work done 1.2, 2.1, 2.2, 2.4, 3.2, 4.1,
Develops,
4.3, 4.4 implements and monitors plans and processes to ensure team effectiveness
Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes
Plans for unexpected outcomes and implements creative responses to overcome challenges

Performance Criteria
Evidence of the ability to:

use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
encouraging and fostering shared understanding of purpose, roles and responsibilities
identifying and resolving problems
providing feedback to encourage, value and reward others
modelling desired behaviour and practices
develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
establish processes to address issues and resolve performance issues
support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
communicate effectively with a range of stakeholders about team performance plans and team performance
facilitate two-way flow of information between team and management relevant to team performance
evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Note: if a specific volume or frequency is not stated, then evidence must be provided at least once
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:

explain how group dynamics can support or hinder team performance

outline strategies that can support team cohesion, participation and performance
explain strategies for gaining consensus
explain issue resolution strategies.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

workplace documents
case studies and, where possible, real situations
office equipment and resources
interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
ASSESSMENT REQUIREMENTS BSBWOR502
Element
1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders
Knowledge Evidence
Performance Evidence
Performance Criteria: Assessment 1
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in
accordance with organisational goals, plans and objectives
Not applicable
1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for
Not applicable
work team
1.3 Support team members in meeting expected performance outcomes Not satisfactory
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team Not applicable
2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to
Not applicable
undertake required roles and responsibilities
2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions Not satisfactory
2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and
Not satisfactory
addressed
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication
processes
Not applicable
3.2 Support the team in identifying and resolving work performance problems Not applicable
3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all
Not applicable
stakeholders
4.1 Establish and maintain open communication processes with all stakeholders Not applicable
4.2 Communicate information from line manager/management to the team Not applicable
4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line
Not applicable
manager/management and other relevant stakeholders
4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or
Not applicable
external stakeholders
outline legislation relevant to managing effective workplace relationships. Not satisfactory
explain how systems, policies and procedures can support the development of effective work relationships focusing on
Not satisfactory
interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
Plan for, and manage, the use of networks to support identifiable outcomes
Not satisfactory
for the team and the organisation