Managing your

global M2M estate

Vodafone Global M2M Platform

m2m.vodafone.com

Vodafone
Power to you
Vodafone Global M2M Platform

A world-class management platform

Our Global M2M Platform — a powerful self-service delivery and
management tool, underpinned by patented technology — is at the
heart of every M2M solution we offer.

The challenges of M2M

M2M is transforming the
way businesses operate.
According to ABI Research,
by 2020 there will be 41
billion connected devices1.
M2M is like any other large technology initiative;
you need to be able to manage it effectively,
from deployment to in-life operations.
You need a way to monitor your SIMs all over
the world, order and deploy more SIMs as your
business grows, diagnose faults quickly in hard-
to-reach areas, and much more. You also need to
ensure that your data remains secure and keep
costs under control.
Making M2M simpler
The Vodafone Global M2M Platform simplifies
M2M management — so you can realise the full
potential of M2M.
Whether you have thousands of M2M-enabled
assets worldwide, or just a few in one location,
the Global M2M Platform enables you to
manage your entire M2M estate centrally.
The Platform gives you visibility and control of
your M2M devices anywhere within our global
footprint. It can track the location of any M2M
SIM installed in an asset, alert you to unusual
activity, produce reports on performance and
data usage, activate new SIMs, and much more
— all in real time.
Vodafone built and wholly owns the Global M2M
Platform, so we can:
• Integrate it tightly into our core network
for better performance, reliability and
manageability.
• Control the development roadmap so we can
extend the platform’s capabilities to meet your
changing needs.
• Give you a single point of contact for any
questions or issues with the platform, network
or SIMs.

Your Vodafone
environment partner Global M2M Service End user

Back office Customer Subcription Customer

and ERP billing control and Provisioning terminal
authorisation

SLA
Support Policy control
management Alerting and
and event
reporting
management
Data
services New M2M
Service Portal Network
Communication Location
services services
Voice VPN Service Radio
desk services

Mediation Rating

1. https://www.abiresearch.com/press/the-internet-of-things-will-drive-wireless-connect/
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Key features
You can connect to the Platform through a secure web portal, which
gives you access to all the management functions you need.

A user-friendly dashboard Our fast-track offering

The portal’s dashboard gives you a picture of
your global M2M estate at a glance. It can be
customised according to job role, ensuring you
are presented with the most vital information.
The Platform enables you to group SIMs
according to characteristics, so you can manage
them in bulk and reduce your administrative
workload. From this screen, you’ll get an instant
overview of the different groups of SIMs you’ve
set up, along with information on the number of
SIMs, data usage and current operational state.
Easy SIM management
Using the convenient self-service management
tool, you can order SIMs in bulk, set country and
regional restrictions, and change operational
states to align with different stages of your
manufacturing lifecycle. For example, you can
set SIMs to “test” for those in factory testing to
make sure they are functioning properly before
activating them. You can set SIMs to “ready”
when they’re in manufacturing or warehousing
prior to activation, or “live” for active use, and
“suspended” for stopping data transmissions.
Real-time alerting
The Platform enables you to define upper and
lower data thresholds for SIMs in each group. If
a SIM should operate outside of the parameters
you set, the Platform will alert you immediately.
For example, if a SIM exceeds its data allowance,
the Platform will let you know and you can halt
transmissions to keep costs under control. And
if a SIM isn’t transmitting as much data as it
should, the Platform will notify you so you can
investigate potential faults.
All of these management
tools are available as part
of our fast-track offering,
which we can get up and
running for you in five
working days. The fast-
track offering supports:
• Standard SIMs or robust
plastic SIMs.
• Packet-switched data
communications over
Vodafone Global M2M Platform web portal GPRS, 3G and 4G.
• Connectivity between
Transparent reporting your M2M devices and
The Platform generates a variety of standard our core network on a
reports for the current and previous billing shared, resilient public
period to help you understand how your remote internet APN with
assets are operating on the network. The reports controlled access.
contain graphics on high and low data usage,
usage by IMSI, current states, state changes,
alerts, and much more. Using this information,
you can optimise total data consumption and
control your costs.
Service diagnostics
The portal is your first port of call for support
for any issues with your SIMs. Using the self-
service diagnostic tools and the transaction
log, you can diagnose SIM problems, such as
misconfiguration, RADIUS proxy issues, sudden
spikes in data transmissions, and more. If you
detect a problem, you can try changing the SIM
state, but if you’re still having issues, you can
contact the Vodafone M2M service desk 24x365.
 Vodafone Global M2M Platform

Configuration options
We offer a range of advanced capabilities and features that we can
tailor to suit your individual requirements.

Service integration SIMs for every environment

We can integrate M2M data directly into your existing back-end
systems — like your ERP or SCM systems — via APIs and SMPP.
Location-based services are just one example of M2M data that can
be integrated into your environment. Using Cell ID and assisted
GPS, where available, the Platform can feed location data directly
into any system, for example a fleet management or asset tracking
system. To locate an asset, you can easily access the GPS data or
information on where the first communication session happened.
With location-based services, you can also set geofences for SIMs.
If an asset strays outside of the boundary you set — for example if
it’s been stolen — the Platform can alert you immediately.
Communications types
In addition to packet-switched data over 2G, 3G and 4G networks,
we also support SMS (mobile originated and terminated), or
circuit-switched voice over GSM networks to connect your SIMs to
the Platform.
Our Global M2M SIMs have dedicated IMSI and mobile number
ranges that are not assigned to a geographical destination or
network. This means our global M2M SIMs can be used on any
Vodafone or Vodafone M2M roaming partner network anywhere in
the world.
The Platform supports multiple SIMs suitable for a wide range of
operating conditions:
• Standard Plastic: Our standard plastic SIM is great value and
ideal for a wide range of working conditions.
• Robust and Super Robust Plastic: These SIMs are hardened
for tougher conditions and have a highly stressable memory
area that preserves frequently updated files.
• Standard Industrial: This is our toughest SIM, designed
for extreme environments. It’s also soldered directly to the
terminal’s PCB, making it ideal for tight spaces.
• Automotive: A tough SIM, specifically designed for automotive
uses — and is capable of operating at high temperatures and
can withstand intense vibrations.
Enhanced reporting
These reports supplement those in our fast track offering, giving
you extra information on the performance on your SIMs so you
can improve connectivity performance and optimise the total data
consumption of your devices.
You can configure each report, for example, setting a date range,
copy and move operations between profiles and applications, and
change SIM custom attributes. Reports are downloadable in CSV,
XML and PDF formats.

Vodafone Global M2M Platform web portal

Authorised users can access
the customisable Connection
Dashboard, which provides an
overview of your entire SIM
estate, with quick access menus
and a SIM/connection search.

You can define the capabilities of

a group of SIMs, such as roaming
permissions. And you can retrieve
a list of SIMs based on predefined
criteria like status, or your own
custom attributes.
 5

A platform you can trust

At Vodafone, we’ve put years of experience and expertise into making
the Global M2M Platform reliable, robust and secure.

Hosting, SLAs and scalability Security

We host and run the Platform, so we take care of maintenance and
updates, freeing you to focus on your business.
The Platform offers carrier-grade availability and we give you
competitive SLAs for extra peace of mind. Our SLAs cover
Platform and service desk availability, incident management and
maintenance events.
And as your business grows, the Platform’s scalable architecture
enables you to expand your solution easily.
World-class support
We’re there for you throughout your M2M project, from designing,
configuring and deploying your solution to in-life operations.
We have 400 M2M specialists who can help you test devices and
solutions before deployment. We also provide you with a staging
and production environment with dummy SIMs for testing,
training and demonstration purposes.
Once your M2M solution is up and running, we offer round-
the-clock support — in several languages — via email and a
dedicated telephone hotline. We use a support ticketing system
to track and escalate incidents with agreed response and
resolution times for your queries.
We take data security seriously. That’s why we provide an encrypted
end-to-end data connection from each endpoint to your back-end
systems. By default, your devices connect to the Platform over a
shared APN using a dynamic IP address. But, if you wish, you can
opt for a dedicated private access point name (APN) and dynamic,
fixed or mixed IP allocations over a range of connections including
IPSec tunnels and leased lines. Only devices and assets with SIMs
assigned to your organisation can transfer data via the dedicated
APN — preventing unauthorised access.
We can also protect your terminals from making unauthorised
data transfers. We offer device-specific credentials and IMEI locks
so SIMs only work in the terminals you specify.
The link connecting the Global M2M Platform web services server
and your M2M back-end systems is secured, too, using HTTPS. The
implementation includes server and client certificates, protecting
your M2M infrastructure.
And to prevent unauthorised users at your company from
accessing sensitive information, your administrators can restrict
certain functionalities for users by creating tiered access levels.
Only administrators can edit your company details, and add and
delete users.

You will be able to drill down

to information on individual
connections and access a
variety of standard reports
such as usage, alerts or newly
activated SIMs. You can also
customise the portal for
different roles. For every SIM,
details like connection status or
location can be easily viewed.
Vodafone Global M2M Platform
Part of a complete solution
The Global M2M Platform is part of a complete solution that helps
make M2M simpler.
“Vodafone has shown
itself extremely credible
in offering a broad set of
M2M solutions. A focus on
partnership development,
R&D and quality-of-
service makes Vodafone
a leading supplier in M2M
solutions globally.”
Steve Hilton, principal analyst,
Analysys Mason
Global M2M SIMs
We provide global M2M SIMs to suit every
operating environment. All of our SIMs feature
dedicated IMSI and mobile number ranges
not assigned to a geographical destination or
network, so you can use them on any Vodafone
or Vodafone partner network anywhere in the
world. Because you don’t need to customise SIM
settings for each country, you can reduce the
complexity and time it takes to deploy M2M.
Global networks
Vodafone has the largest mobile
telecommunications network in the world. We
provide services via 70 wireless networks on five
continents and fixed-line infrastructure in more
than 40 countries — serving more than 444
million customers. Wherever your business may
take you, we’re probably already there.
Simple pricing and contracting
We offer a flexible range of commercial models
and a single global contract to cover your entire
global M2M estate. Our tariffs let you forecast
and manage costs without you needing to worry
about roaming charges. All you pay is a monthly
fee for data usage, a fee per SIM and a fee for
changing SIM states. We also offer pro-rated
pricing so you only pay for the period your M2M
SIMs are active.
Integrated M2M terminals
To help you reduce time to market and deploy
your M2M solution more cost-effectively, we
can provide Integrated M2M Terminals — a
range of handpicked terminal models from
leading manufacturers to suit different M2M
applications. Each terminal comes with a global
M2M SIM pre-installed — so they’re ready to use
out of the box.
To speed up implementation even further, we
can pre-configure each terminal for your specific
application environment and pre-register them
to the Global M2M Platform. Each model is
tested and approved for compatibility by the
Vodafone Innovation Park Labs — so they work
perfectly on all Vodafone and Vodafone partner
networks. By choosing our Integrated M2M
Terminals, you can benefit from one point of
contact for both connectivity and hardware, and
have access to Vodafone’s extensive expertise
and support.
Connected products
Vodafone has designed a series of connected
products that are delivered as complete
managed services. These include MachineLink
for M2M connectivity, our Connected Cabinet
for retailer and an array of solutions for
the automotive industry. These solutions
include data capture, network services, data
management and data presentation to ensure
your M2M deployments are delivering value as
quickly as possible.
 7

Why Vodafone?
We have more than 20 years’ experience in M2M and have delivered
some of the world’s most prestigious M2M projects. No other operator
can match our level of M2M expertise.

A leader in M2M Want proof of our

experience? Don’t just
Our experience in M2M brings together unrivalled capabilities and a long track record of success. take our word for it. We’ve
Today, over 400 dedicated M2M staff, 800 automotive specialists dedicated to Vodafone Automotive, been highly rated by
and over 100 M2M experts in technology, product development and R&D. leading analysts such
as Current Analysis and
And unlike other players in the M2M arena, we have direct influence and control over our network Machina Research. We
design and functionality and have invested heavily in the development of GSM, 3G and 4G standards. were also positioned as
a Leader in the Gartner
We also partner with some of the world's leading hardware and application suppliers and system Magic Quadrant for
integrators. Our partnerships bring together the right project components that work seamlessly over Managed Machine-to-
our global network. You need only deal with one supplier — Vodafone — for all your needs, reducing Machine Services.
the complexity of M2M projects.
Visit m2m.vodafone.com/
But don’t just take our word for it; our M2M capabilities are highly rated by leading independent why_vodafone
analyst firms. Gartner rated us as a Leader in its Magic Quadrant for Managed M2M Services. We’ve to find out more.
retained the top position in rankings from Machina Research and Analysys Mason for three years
running. Current Analysis called us a “leader in the global M2M services market”.

To learn more about how we can help you to develop, deploy and maintain
a successful global M2M solution, please contact your Vodafone account
manager, email m2m@vodafone.com, or visit m2m.vodafone.com.
m2m.vodafone.com
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