The Business Messaging and Customer Engagement Platform

9 out of 10 customers want an omnichannel experience with

seamless service between communication channels.

So, engage with your customers when and where it matters the most in
real-time by managing all interactions over a single integrated interface.

The Business Messaging and Customer Engagement Platform

With CXInfinity, do it all Right

Engage Empower Manage

Intelligent routing to One agent workspace for Powerful supervisor

ensure the right agent all channels with powerful workspace to manage
handles the right built-in tools contact center team
conversation

The Business Messaging and Customer Engagement Platform

Focused Solution for

CXInfinity for Cisco CXInfinity for Credit Union

The new-age customer engagement platform for The Credit Union member service & engagement
Cisco Contact Centers platform

The Business Messaging and Customer Engagement Platform

 Why CXInfinity for your contact center?

Increase in cross-sell and Improve Agent Utilization

up-sell revenue by 2.4x Rate by 9.3x

Improve Customer Improve Customer

Satisfaction (CSAT) Contact Abandonment
by 34% Rate by 20%

Improve Net Promoter Score Improve Customer

(NPS) by 20% Response Time by 51%

The Business Messaging and Customer Engagement Platform

About CXInfinity

CXInfinity is the business messaging and customer engagement platform to connect with the
customer at the right time over the right channel. It’s an integrated and optimized solution that
speaks of trust and technology carried for 11 years with NovelVox in the contact center industry.
With 98.7% of customer retention and over 70 3rd party integration, NovelVox has launched
CXInfinity that offers infinite scalable and flexible solutions for instant customer support, sales, &
marketing over a unified console allowing a switch between channels but not screen/applications.
CXInfinity solution caters to businesses of all sizes, including Enterprises and verticals.

The Business Messaging and Customer Engagement Platform

The Business Messaging and Customer Engagement Platform