London Market Target Operating Model

SDC – Frequently Asked Questions

May 2019

SDC FAQ – May 2019 Page 1 of 14

INTRODUCTION

This document is an accumulation of frequently asked questions from Carriers.

The document is updated periodically and stored on our web pages within the LM TOM
Website, SDC Portal and LIMOSS Website.
We welcome any feedback on the content of this document - please direct feedback to any
member of the SDC Team or to sdc.servicedesk@webconnectivity.uk

SDC FAQ – May 2019 Page 2 of 14

GENERAL FREQUENTLY ASKED QUESTIONS
QUESTION
What is Structured Data Capture?
What functionality does SDC
currently support?
How do I find out more about SDC?
What is LIMOSS and how will is
support SDC?
How do I access the Service Desk if I
have an issue?
SDC FAQ – May 2019
SDC RESPONSE
• SDC is a Service that converts the content of
structured documents into data on a 'like for like'
basis.
• There are four methods of submission into the
Service: Online Portal (upload), email (attachment),
PPL and via the ACORD Gateway.
• Data is returned in an ACORD standard (2013-6)
Global Placement Message (GPM) format
accompanied by a CSV (MS Excel) format.
• SDC is capable of extracting up to 350 data items from
a typical MRC with the average per MRC of around
100 data items.
• SDC only extracts the data as optically displayed it
does not manipulate or carry out calculations
• SDC is currently a business condition for Managing
Agents using the Lloyd’s Brussels Subsidiary (LBS) and
a LBS Only SDC subscription is available in addition to
the full Service
• All Classes of Business (except Personal Lines)
• Word, PDF and TIF document types
• Data extracted in ACORD GRLC (GPM) XML format &
CSV
• Portal, e-mail, PPL and ACORD Gateway submissions
(TMEL)
• PPL integration for Firm Order contracts
• DA SATS binding authority contracts submissions
• Brexit (Lloyd’s Brussels Subsidiary) submissions
Management Information
To find out more about SDC visit
https://tomsupports.london/structured-data-capture. The
site also includes a 'toolkit' with supporting
documentation and guidance.
The London Market Group announced the launch of
London Insurance Market Operations Strategic Sourcing
(LIMOSS) in mid-April. Led by Managing Director, Patrick
Molineux.
LIMOSS was established to manage the portfolio of market
services which the London insurance market has built as it
modernises its processes.
The management of the SDC service will eventually be
supported by LIMOSS as it goes from a project structure to
‘Business as usual’.
For any issues regarding SDC, if you cannot find the
answer you are looking for within the FAQ/How Do I list,
then you need to contact the Service Desk
Page 3 of 14
 QUESTION
How do I report issues with the data
that's been extracted?
I cannot remember my Password,
who do I need to contact?
My Password has expired, and I
cannot get access to SDC?
How do I email a MRC to SDC?
What is the SDC Portal address?
SDC FAQ – May 2019
SDC RESPONSE
sdc.servicedesk@webconnectivity.uk
Telephone Support 0203 006 0070
For all issues or queries relating to documents or the data
extracted from documents, please complete the SDC Issue
Form available on the SDC Portal.
• From the SDC Portal Logon on screen there is a
"Forgot your Password"? Link.
• Select this and you will be able to set your password.
• You will be asked to reset your password every 45
days.
• If you have any issues email to the following address
and request a password reset.
sdc.servicedesk@webconnectivity.uk
You must be registered for the SDC Service.
Once registered, send an email to the following address,
attaching a single document. Emails with multiple
attachments will not be processed.
MRCSubmission@sdc-service.com
https://www.sdc-service.com
Page 4 of 14
INTEGRATION RELATED QUESTIONS
QUESTION
How does SDC fit with PPL?
How are Policy Administration
Systems (PAS) Vendors currently
supporting SDC Integration?
How do I get SDC/GPM data into my
PAS?
Will the GPM response be part of
email body or will it be an
attachment to email?
What is the SDC integration with DA
SATS?
SDC FAQ – May 2019
SDC RESPONSE
• Integration with PPL is an option for Managing Agents.
• Following a Firm Order agreement on PPL by an
underwriter and Broker, SDC can obtain the MRC from
PPL, convert this to data and send the GPM to the
carrier and/or LBS if applicable.
• In 2019 the PPL and SDC teams will collectively explore
additional functionality that would enable
Endorsements and Quotes to come from PPL to SDC.
All the major London Market vendors have been engaged
by the SDC team who meet with them regularly to keep
them updated on the evolving functionality of the service.
Many PAS vendors are already in conversation with
carriers to help integrate the GPMs provided by SDC with
their PAS systems.
Data extracted from documents within SDC is created in
an ACORD Standard GPM format (XML data File). This is a
recognised and common standard across the market and,
working with your software providers, can be used to
support your PAS.
This will be an attachment to the email response.
• SDC facilitates the submission (and transformation) of
Binding Authority contracts to the DA SATS Service.
• This can only be achieved via the SDC Portal and the
submitting Managing Agent must be the Lead on the
Binder.
• Once submitted, the Managing Agent must agree the
contract on TIDE/DA SATS.
The only documents that can be processed through DA
SATS are:-
• Single and Multi-Section Binding Authorities Single
• Multi Section Coverholder Authority Agreements
(CAA's for LBS)
Page 5 of 14
QUESTIONS RELATED TO PROCESSING OF DOCUMENTS IN SDC
QUESTION
How does SDC convert documents to
data?
How long does the SDC Service take
to convert documents to data?
Is there a limit to the number of
pages that I can send to SDC?
Are there Standards or Guidelines
for the documents in Scope?
How does SDC relate to the Lloyd’s
Brussels Subsidiary (LBS)?
SDC FAQ – May 2019
SDC RESPONSE
Once a document is received by the Service:
1. Automated checks ensure the document quality is
acceptable and is in Scope for the Service. If not, the
document is rejected with an associated rejection
reason.
2. If accepted, Optical Character Recognition (OCR)
software is used to extract data from the document
supported by pre-defined rules for each data item.
3. SDC Operators undertake checks to validate the
extracted data and enhance accuracy where needed.
4. The GPM is created in XML format and delivered to
the carrier and/or LBS if applicable.
The target turnaround for documents is the same day if
submitted before 2pm.
If submitted between 2pm and 6pm the target turnaround
is 8am the next business day.
After 6pm Monday – Thursday the target turnaround is
6pm the following day. After 6pm on Friday the target
turnaround is 6pm the following Monday.
There is no actual limit to the number of pages that can be
sent to SDC for processing, however, it may impact
processing of a large document (e.g. as a “best practice”,
please do not scan in a 200 page insurance booklet at the
end of the 45 page MRC, as this severely impacts the
processing speed and file size”).
Yes.
• The SDC Service is fully reliant on documents
complying with the guidelines.
• This ensures better quality and accuracy of the
extracted data. Not following the guidelines will result
in poor quality extraction.
• Guidelines for all in-scope documents (including Brexit
changes) are available on the LMG website:
https://www.londonmarketgroup.co.uk/mrc
SDC is a business condition of the Lloyd’s Brussels
Subsidiary.
If a MRC containing EEA lines (including multi-section) is
received by SDC, the service will automatically submit the
relevant sections of the MRC to LBS. The LIC stamp must
be clear in the MRC or the data will not be sent to LBS
Subscribers to 'LBS Only' will not receive the GPM.
Page 6 of 14

What documents can be submitted
to the SDC Service?
What document formats are
accepted by SDC?
How can I ensure my scanned
document is of a good quality?
SDC FAQ – May 2019
The SDC Service accepts the following document types:
• Market Reform Contracts (MRCs)
✓ Single Section
✓ Multi Section
✓ Vertical Placements
✓ MRC Exempt Contracts (providing they closely
resemble an MRC)
• Delegated Authority Contracts (multiple and single
section)
✓ Binding Authority Contracts
✓ Line Slips
✓ Coverholder Agreement Authority (CAA for LBS)
✓ Declarations - not accepted by LBS
• Master Agreements
• Endorsements – (MRCe) - Phase 1 - single section and
limited data - not accepted by LBS
Excluded from Scope
• Consortium Agreements
• Cover Notes
• Schedules
• Quotes
• Evidence of Cover
• Declarations for LBS
Attached Documents - SDC cannot refer to attached
documents for data i.e. Premium - 'see attached schedule'
or Values - 'refer to attached spreadsheet' or 'As per
details logged with the Insurer' etc.
SDC accepts the following document formats:
- PDF
- WORD
- TIF
• Unfold corners (aka “Dog Ears”) as a fold might hide
vital information.
• Shuffle the paper and fan it to ensure there are no
fasteners or pages stuck together.
• Ensure that all pages are the same way up – each
scanner manufacturer is different.
• Some require the paper to be face-up, face-down or
side-aligned.
• Place the paper on the feed hopper, using the scanner
side guides to align the pages – the truer the
alignment; the better the OCR
• Scan at 300 dpi (dots per inch) – It will be marginally
slower than scanning at 200dpi but the OCR difference
is noticeably better
Page 7 of 14
 • Scan in Black & White. There is no advantage in
scanning in full colour, but it does slow the scanning
speed and greatly increase the file size
• Ensure double sided documents are not scanned as
single sided.
• Try to avoid using handwriting in the documents
Dual language MRC's can be submitted but must be wholly
Can documents be processed via
separate (not alternating line by line) in the document and
SDC in any language?
an English version must be present.
• SDC does not support Consortium Agreements.
• Consortia Agreements should be loaded onto
SecureStore where LBS Ops will then create PAS
records.
How do we process Consortium
• This process has been communicated to all contacts
Agreements for LBS?
on the Consortium Leads list, who have been
contacted directly by the Brexit Programme.
• It is only the lead that should be uploading the fully
participated Consortia Agreement to SecureStore.
• The working proposition for an interim go-live position
for Lloyd’s Brussels processing of declarations and
risks against all line slips (bulking and non-bulking) and
consortia / 9000 agreements, will be that premium
continues to be processed via the bureau as they are
today.
• The placement of these declarations/risks can
continue via existing routes.
• In respect of Lloyd’s Brussels capturing risk details, the
working proposition is that this will be done in the
interim via the Accounting & Settlement processes,
given that all required risk information will be
available at the point of binding the declaration, either
Why are LBS Declarations out of
through access to Broker submitted documentation
scope?
stored on the IMR or through request for information
to Outsourced Managing Agents. Outsourced
Managing Agents will be responsible for ensuring this
risk level information is captured and available.
• This is with the understanding that the Estimated
Premium Income (EPI) provided represents a pipeline
of premium for Lloyd’s Brussels.
• It is Lloyd’s Brussels’ intention however to move to a
structured risk data capture process. The structure
and process will be agreed in 2019 with an aim to go
live for 2020 renewals.
• Further detail on the interim processes and future
enhancements will be provided in due course.

SDC FAQ – May 2019 Page 8 of 14


How do I process Endorsements for
LBS as they are out of scope of SDC?
Binders / Coverholder Agreement
Authority
If a MRC is submitted with multiple
UMR’s on it, will it be uploaded to
SDC or will it be rejected?
If I have an MRC with 2 sections and
a Carrier has stamped both sections
with different references - should
this be submitted twice?
Can I send more than one document
in an email when submitting to SDC?
Can I send multiple Policies in one
document?
What are the SDC 'Must Have'
fields?
SDC FAQ – May 2019
The advice from Brexit regarding endorsements is as
follows:-
“LBS do not require endorsements to be submitted via
SDC. LBS will get any drivers/advice from the USM under
the current process”.
Binders will be submitted to DASATS by the Lead only
once the Binder is complete, which will be uploaded to
TIDE. TIDE can also be manually updated.
An individual carrier can also submit to SDC in order to
receive a GPM Message for non-LBS / LBS.
The MRC will be rejected if it contains more than one
MRC.
NO. This should be submitted once. If the document is
submitted twice it will create two transactions meaning
two charges one per document.
NO, each email submission must only contain one
document attachment.
No, each document must contain only one policy
• ‘Must have’ fields contain data items regarded as
important for Policy Admin Systems (PAS).
• SDC Operators provide additional QA focus on these
fields to check they exist and ensure they are
accurate.
• The headings for these fields MUST be in the correct
area of the document and conform to the guidelines.
The SDC Service does not ‘search’ whol documents for
this information.
• Mandatory attributes are:-
✓ Unique Market Reference
✓ Contract Type
✓ Interest
✓ (Re)Insured
✓ Country of Origin
✓ Situation / Territorial Scope
✓ Choice of Law and Jurisdiction
✓ Inception Date
✓ Expiry Date
✓ Premium
✓ Settlement Due Date
✓ Tax Payable by Insurer(s)
✓ Limits
✓ Lloyd’s Risk Codes (includes underwriter
reference)
Page 9 of 14

What are the SDC reasons for
Rejecting documents?
Why might stamp data including
Written Lines and Underwriter
References not be extracted?
What happens if I upload a
document with the wrong
submission reference or other
incorrect information, does it need
re uploaded/ re-submitted?
What happens if I receive an
amended Signing sheet after
submitting the MRC to LBS?
If I have submitted a document
incorrectly, can I cancel it?
SDC FAQ – May 2019
✓ Written Date
✓ Overseas Broker
✓ Regulator Client Classification / FSA Client
Classification.
The following are reason why your document could be
rejected: -
• Out of Scope - Document in a Foreign Language
• Out of Scope - Not a Recognised MRC Structure
• Out of Scope - Unsupported Document Type
• Missing Segment
• Poor Quality - The text Quality is poor
• DA SATS - Not a binding Authority MRC
• Invalid Document Type for a Lloyd's Brussels
submission.
• The Endorsement UMR is missing or illegible
• The Endorsement UMR does not match the Risk
Details UMR
• The Endorsement Contained No Dates
• More than one MRC in the document submitted
• MRC name should not include Unicode characters (e.g.
%, $, @, ! etc.).
• Contains Multiple Endorsements.
• Endorsements for LBS
• Declarations for LBS
Witten lines are not automatically extracted from
documents not submitted via PPL, but keyed manually by
SDC Operators. If a document does not have the market
recorded e.g. Endorsements or declarations, then
Operators will not be able to record the information.
If the quality of the stamp is illegible or components are
missing, an operator may not be able to record the full
information.
No.
Resubmitting a document will incur an additional charge
as details are not updated in SDC but a new transaction
will be created.
SDC data is not updated, so for issues like this the carrier
can update their own PAS systems or if there is an LBS
element, inform the LBS team, and request them to
update the incorrect data.
Contact LBS to advise them of the change of security, this
will then be updated by them.
SDC are able to cancel submissions. However, SDC needs
to be advised via the Support Desk before the submission
is processed.
Page 10 of 14
 If the LTA slip already has an LBS market on it then the
endorsement will follow the current process.

Long term policies with a yearly resigning (where new

stamps are put down yearly) – at the time of resigning
post 01/01/2019 these placements would need to be
“resigned” by Lloyds Brussels. Note the following:

a. This will need to be executed on a new contract

How do I process Long Term
Agreements (LTA) for LBS?
and not as a mid-term market change
b. Existing Policy is given a new expiry date of
anniversary signing date
c. A new Policy is issued from Lloyds Brussels
with an inception date of anniversary date
to the required expiry date

Execute the resigning in a new MRC document with the

new UMR and the inception date as at the anniversary of
the LTA. The new contract will show LB as the insurer.
Amend the existing LTA to expire on the anniversary date.
The new contract can then be submitted to SDC as normal.

SDC FAQ – May 2019 Page 11 of 14

QUESTIONS RELATED TO PROCESSING OF DOCUMENTS IN SDC

QUESTION SDC RESPONSE

Bulk uploads into SDC are available providing prior
Can I bulk upload documents into discussions have taken place, this should be requested via
SDC? sdc.servicedesk@webconnectivity.uk
Telephone Support 0203 006 0070.

SDC FAQ – May 2019 Page 12 of 14

SDC AND FUTURE PLANS
QUESTION
Is there a plan to retire the
submission via email and then only
API & Portal being available in
future?
What is the plan for further
Endorsement Functionality?
Management and Transaction
Information?
SDC FAQ – May 2019
SDC RESPONSE
Yes there is a aspiration for Q4 2019
The current functionality extracts Endorsement header
information as well as a selection of further data fields
from the body text of the endorsement (including limits
and premiums).
Endorsements that accompany MRC's will be processed
separately to the MRC resulting in both a MRC GPM and
an endorsement GPM.
Multiple endorsements in a MRC will be rejected
The SDC team is currently developing functionality for
further data field extraction and multi-section
Endorsements.
Carrier MI Reports are available on the Portal (for all
submission types) and will be refreshed on a monthly
basis. The reports contain:
• Executive Summary - High level overview of
submissions into the Service and processing
turnaround times including…
✓ Total Submitted documents by Status
✓ Total Submitted documents by Submission
Method
✓ Total Completed documents by Day by Document
Type
✓ Total Completed documents by Class of Business
✓ Total Rejected documents by Rejection Reason
✓ End to End Turnaround Times (TAT) Within SLA %
✓ Volumes & Outcomes - Detailed information and
trends of submissions into the Service
✓ Turnaround Times - Detailed information
illustrating SDC Performance relative to
✓ Turnaround
✓ Exceptions - Detailed list of rejected documents
processed outside the SLA
✓ A runtime dashboard is also in development for
2019.
Carriers can also use the View Transaction from within the
SDC Portal providing it is within 45 days of submitting the
document. This information can be exported into Excel
Page 13 of 14
 • Select the "View Transactions" within the SDC Portal.
• Either enter the Carrier Reference or the Request ID
and press enter. The related Transaction will then be
displayed.
How do I obtain XML/CSV messages
• You can then select to review the original MRC or the
processed in the past?
extracted details/ XML / CSV message.
• The data only exists for 45 days. It is then deleted to
meet the GDPR requirements.

SDC FAQ – May 2019 Page 14 of 14