ACS Professional Year

Communication and performance in

the Australian Workplace (CPW)

CPW4 - Business Writing

Learner Workbook
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Table of Contents
Table of Contents.............................................................................................................................2
Candidate Details.............................................................................................................................3
Assessment – BSBWRT401: Write complex documents.............................................................3
Competency Record to be completed by Assessor....................................................................4
Activities...........................................................................................................................................6
Activity 1A – 1C.........................................................................................................................6
Activity 1D – 1E.........................................................................................................................8
Activity 1F.................................................................................................................................9
Activity 2A – 2B.......................................................................................................................10
Activity 2C...............................................................................................................................12
Activity 2D..............................................................................................................................13
Activity 2E – 2F........................................................................................................................14
Activity 3A – 3B.......................................................................................................................15
Activity 3C – 3D.......................................................................................................................16
Activity 4A – 4B.......................................................................................................................17
Activity 4C...............................................................................................................................18
Skills and Knowledge Activity..................................................................................................19
MajorActivity..........................................................................................................................20
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Candidate Details
Assessment – BSBWRT401: Write complex documents
Please complete the following activities and hand in to your trainer for marking. This forms part
of your assessment for BSBWRT401: Write complex documents.

Name: Manu Kurien

Address: _____________________________________________________________

_____________________________________________________________

Email: manukalayil@gmail.com

Employer: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.

Signed: ____________________________________________________________

Date: 30/05/2020

If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below;

This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare
that no part of this assessment has been copied from another person’s work with the exception of
where we have listed or referenced documents or work and that no part of this assessment has
been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________
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Competency Record to be completed by Assessor

Learner Name: _______________________________________________________

Date of Assessment: _______________________________________________________

The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;

Assessor Initials

Authentic

Valid

Reliable

Current

Sufficient

Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)

If not yet competent, date for re-assessment: ____________________________________

Comments from Trainer / Assessor:

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

Assessor Signature:

________________________________________________________
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Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well
as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

 Performing a skill or task that is asked of you

 Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

 Performing a work based skill or task

 Interaction with colleagues and/or customers

Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation or
demonstration. Your instructor will ensure you are provided with the correct equipment and/or
materials to complete the task. They will also inform you of how long you have to complete the
task.

You should be able to demonstrate you can:

1. Plan documents

2. Draft text

3. Prepare final text

4. Produce documents

You should also demonstrate the following skills:

 Reading

 Writing

 Oral communication
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 Navigate the world of work

 Interact with others

 Get the work done.

Activities
Activity1A – 1C
Estimated Time 45 Minutes
Objective To provide you with an opportunity to determine the purposes of documents,
choose appropriate formats for documents and establish means of
communication

Activity Individually, in pairs or in groups, complete the following;

Case Study
What are your organisations procedures to use technology safely?

At whatever point innovation is referenced with respect to business, one

commonly expect that the goal is to push IT methodology or improving worker
gainfulness. In any case, development for the purposes behind prosperity and
security is expanding all the more balance as a result of the constrains set upon
relationship to consent to HSE laws and standards.

Supervisors have reaction to different programming applications that can

engage them to event itemizing, OSHA record-keeping, leave and clinical
organization, representative security watching, getting ready, and uncovering,
and authority pay. While development has been preventing worker fatalities
and wounds for quite a while, the improvement of logically propelled
instruments and contraptions offers another perspective on how functioning
condition prosperity can be also improved.

Why is ergonomics important in your work place?

Health and security boss must course of action with various highlights of worker
success; sometimes, it is difficult to pick what to sort out. Poor ergonomics is a
noteworthy supporter of extraordinary workplace wounds and wounds that
make after some time. An instance of a serious physical issue realized by poor
ergonomics is back strain achieved by lifting a thing using poor technique.

How can you avoid Over Use Syndrome?

 Stop activity when you feel discomfort
 Maintain correct posture
 Use proper equipment
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 Gradually increase activity levels

 Cross-train to avoid overloading a muscle group
 Maintain a good level of general fitness
 Maintain a healthy balanced diet
 Manage stress levels

What procedures are in place to conserve energy in your work area when you
use technology?

 Switch off artificial lights and use natural light

 Choose energy efficient light bulbs
 Select laptops over desktops
 Adopt energy saving option on all devices
 Update all outdated devices
 Always use energy efficient equipment’s
 Switch off all devices when not in use
 Use solar panels when it is possible
 Promote sustainability in workplace

Case Study
Clare, your Manager, has asked you to find out information about equipment to
replace damaged production equipment. You are required to use facts and
figures to ensure that a decision can be made about the replacement
equipment. This report is for management. (Note: If you would like to define
equipment, choose equipment that you would use in your workplace).

What is the purpose of this research?

The main advantage of an updated device is that it will play out the entirety of
its activities in speedy time when contrasted with an old gadget. Vitality
proficiency will be additionally high along these lines it decreases the power bill.
In this cutting edge world, innovation changes in consistently and the
associations must go with the advanced innovation. For this viewpoint, a
refreshed gadget is pivotal in a continuous association.

What format would you use for the document?

A document file format is a book or twofold record position for putting away
archives on a capacity media, particularly for use by PCs. There at present exist a
huge number of contrary archive document positions.

A harsh agreement has been built up that XML is to be the specialized reason for
future report record formats,[who?] in spite of the fact that PDF is probably
going to remain the arrangement of decision for fixed-design archives. Instances
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of XML-based open measures are DocBook, XHTML, and, more as of late, the
ISO/IEC guidelines OpenDocument (ISO 26300:2006) and Office Open XML (ISO
29500:2008).

In 1993, the ITU-T attempted to build up a standard for record positions, known
as the Open Document Architecture (ODA) which should supplant all contending
archive record groups.

You have two weeks to investigate the different options. Draw a time line for
the report. Make sure that you rely on consultation with other workgroups as
required.

1. Presentation – Discuss the motivation behind the report and what it ought to
be utilized for. Plainly express the foundation of the theme and give data to
help the motivation behind the record with the goal that it is comprehended.
What are the limits and desires of the record? Accentuate any issues that need
explicit attention

2. Body – The body of the archive needs to mirror the introduction. On the off
chance that you are composing a report on wellbeing issues, you may address
territories of concern and afterward refer to parts of the law to help the
motivation behind why the issue is significant. Talk about suitable choices –
Both the positive and negative parts of the issue. Clarify constraints and list any
suspicions that are made.

3. Determination – Make ends from your discoveries.

4. Suggestions – From your discoveries draw recommendations. These proposals

must be founded on realities taken from the body of the archive.
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Activity1D – 1E
Estimated Time 30 Minutes
Objective To provide you with an opportunity to determine requirements of documents
and determine categories and logical sequences of data, information and
knowledge to achieve document objectives

Research Individually, in pairs or in groups, complete the following;

Choose one piece of equipment in your workplace. You have to write the safety
process for using this equipment – obtain access to the equipment’s
Manufacturer’s manual.

What are the requirements of the document?

 See how the machine is structured.

 See how to utilize the machine securely.
 Distinguish all errands performed by and related with the machine:

What risks may happen from use and abuse of the machine?

What moving parts and relating shields are right now set up?
 Distinguish who will utilize the machine, and how regularly the machine
will be utilized.
 Figure out what materials are utilized with the machine (e.g., sheet
metal, wood, metalworking liquid, oil, and so on.).
 Gauge the danger of each peril by considering the:
 Seriousness of potential wounds as well as episodes, and
 Likelihood or probability of event.
 Kill the hazard(s) where conceivable.

Make sure that you include references in the space provided here:

In every model, when I make each out of the previously mentioned, it is

essential that I use reference material to support your information. This
suggests when I notice a goal actuality, I should create what I see and the
potential clarifications behind what's going on. For example, workers apparently
be content with how the issue was settled. Every worker was vocal in voicing
their inclinations and the nonattendance of respect the officials has for the
workers appraisals. Real factors may fuse the judgments for a thing. They are
used to show that the thing meets the affiliations necessities. Slight assortments
in domains, for instance, estimation, quality, and cost can affect the decision
being made.
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What categories and logical sequence of data, information and knowledge

would you use to achieve the documents objectives? Why?

Sequencing suggests the movement of information all through the record.

Consider the time that you got a document and a short time later put in a couple
of hours endeavoring to fathom the message being passed on. The message didn't
stream together. Or maybe the creator would make a proposition anyway would
not support their recommendation until three pages later.

contentions and rejoinders

· classifications and successions customarily utilized for the archive being
readied
· sequential, in order or working groupings
· realities, perceptions, ends and proposals
· illustrative contextual analyses and different models
· connecting and synopsis explanations
· proposals and supporting contentions
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Activity1F
Estimated Time 20 Minutes
Objective To provide you with an opportunity to develop overview of structure and
content of documents

Activity Individually, in pairs or in groups, complete the following;

What is a tag? What does it do?

In information systems, a tag is a watchword or term appointed to a snippet of

data, (for example, an Internet bookmark, advanced picture, database record,
or PC document). This sort of metadata portrays a thing and permits it to be
found again by perusing or looking.

In your own words, explain how you would develop a good structure to your
document?

 Start with an outline

 Do not bury the lead
 Use active verbs
 Avoid idioms
 Keep it short
 Save templates

 Title Page

 Contents Page

 List of Illustrations (optional)

 Acknowledgements (optional)

 Abstract/Summary/Executive Summary

 Introduction

 Background/Literature Review

 Research Methods/Methodology

 Findings/Analysis

 Conclusion

 Recommendations (optional; in some business situations, this section

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may be included at the beginning of the report)

 Further Research

 References/Bibliography

 Appendices

Document writing, then, is the process of creating a written document. Before

setting out to write a complex document, it is necessary to design and develop
the structure of the document. It is not a good idea to just start writing a
document until you have some idea of how it will be structured. The structure
of a document may be defined as the nature and extent of the different
sections, and the order in which these sections appear. The order of sections is
important. The information that you present to your reader should follow a
logical sequence.

Step 1: Planning Your Document

As with any other project, a writing project requires some planning. Start by
determining the scope of the document — which information it needs to include
and what can (and should) be left out. The scope is determined by the
document’s purpose and its readership (aka your target audience).

Step 2: Research and Brainstorming

While you can certainly use a text document to collect all quotes, links, facts
and other references you want to incorporate, a linear format isn’t ideal for this
purpose. The classic mind map format, which was popularized by the English
researcher Tony Buzan in the 70s, is great for visualizing how individual pieces
of information are connected. Using a mind map, you can collect all your notes,
ideas and references on a single page. Digital mind maps are especially practical
as they let you move elements around to group them in a way that makes
sense.

Besides links, digital mind maps also offer space for multimedia attachments
such as images, videos, and entire files, so you can collate all your research in a
central place.

Step 3: Outlining the Structure of Your Document

The structure of your text is largely determined by the type of document you’re
writing. Below is a — by no means exhaustive — list of document types you
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might encounter:

Academic documents:

· Thesis

· Paper

· Journal

· Argumentative essay

· Research Proposal

Business documents:
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Activity2A – 2B
Estimated Time 40 Minutes
Objective To provide you with an opportunity to review and organise available data,
information and knowledge according to proposed structure and content and
ensure data, information and knowledge is aggregated, interpreted and
summarised to prepare text that satisfies document purposes and objectives

Activity Individually, in pairs or in groups, complete the following;

Find all of the procedures in your workplace that will impact on the way in
which you perform your job.

List the procedures.

There are various reasons why a worker may perform incapably. A part of the
typical reasons include:

 A n employee doesn't have the foggiest thought what is ordinary since

destinations just as measures or workplace approaches and results are
not acceptable (or have not been set)

 Relational contrasts

 There is a confound between a representative's abilities and the

movement they are required to grasp, or the laborer doesn't have the
data or aptitudes to do the obligation expected of them

 An representative doesn't know whether they are working splendidly on

the grounds that there is no coordinating or analysis on their introduction

 Absence of individual motivation, low confirmation in the work space just

as poor working environment

 Individual issues, for instance, family stress, physical just as mental

prosperity issues or issues with meds or alcohol

 Social mistakes

 Working condition tormenting.

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How would you organise this information if you were going to train another
member of your team to perform your job role?

 Time a one-on-one meeting with the member

 Focus on facts by showing the employee where they failed to achieve
the organisation goal
 Find the main reason of the problem and correct it
 Try to find out the solution as a team
 Encourage the employees when they do something extra for the work

What logical sequencing and/or categories would you use? Why?

 Enhance the ability

Encourage the ability of each workers to obtain the desired company

goal.

 Improve motivation

In some cases, poor performance has its roots in low motivation. There
are some steps involved in motivation.

 Setting performance goals

 Support professional assistance

Provision of performance feedback

Aggregate and summarise the information so that you have a small chart to
guide your training of the worker.
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Activity2C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to include graphics as appropriate

Activity Individually, in pairs or in groups, complete the following;

What graphics would you recommend to be used in Activity 2A -2C? Why?

I would like to recommend line graphical representation, because it is good for

showing the tends and different between two groups or categories
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Activity2D
Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify gaps in required data and
information, and collect additional material from relevant enterprise personnel

Activity Individually, in pairs or in groups, complete the following;

You have researched a hazard in the workplace. A recent survey on

accident/incident reports identified a marked increase in incidents. However,
there seemed to be no justification for the variations. You notice that on the
accident/incident reports, the name of the person or persons has been
rubbed/crossed out.

What legislation may be stopping you from accessing the name of the person/s
filing the report?

There are laws in Australia about how your own data is assembled, taken care
of, used, uncovered, revived, and changed by certain private division
workplaces and affiliations.

These private affiliations must adhere to security gauges when managing your
own information. At the point when everything is said in done these private
affiliations are required to keep your own information mystery, anyway they
may be allowed (or required) to reveal it in specific conditions.

How can you find out if this is the same person or a series of people?

On the off chance that the occurrence happens in a similar spot and same time,
we can expect that there is an opportunity of getting similar individuals
association. We can likewise discover the offender by appointing them in
various territory and see whether they are having occurrences like the past one.

What may the cause/s of this problem be?

· Lifting
· Fatigue
· Dehydration
· Trips and falls
· Stress

In this instance/s, what additional information can you obtain to breach this
gap?

 Requirements applicable to the company

Organizations may be needy upon certain genuine duties depending upon
different segments. For example, the fittingness may change while mulling over
the space where the association is joined or does its business works out, the
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character of the offered kinds of help or made product, and the clients or
assistants influenced by the association.

 Classification of the event

Exactly when it is clear which acts are authentic on the association, it is
imperative to fathom which cases "trigger" the pledge to report the scene – to
be explicit, the sorts of information, systems, people that are influenced, and on
which scale, and which level of peril the event falls under and whether this
requires introduction.
· Reaction time

Activity2E – 2F
Estimated Time 30 Minutes
Objective To provide you with an opportunity to draft text according to document
requirements and genre and use language appropriate to the audience

Activity Individually, in pairs or in groups, complete the following;

Draft an email for your responses to the department head for the information
you outlined in Activity 2D. Your document should be very brief. Your audience
will be health and safety representatives and middle level management of
which several have English as a second language.

The head of the department

Bupa aged care
QLD

Subject: A recent survey on accident/incident reports identified a marked

increase in incidents

Dear Sir/ madam,

I am writing for this letter regarding a recent survey on accident/incident

reports identified a marked increase in incidents. On the survey we were
consider the following questions.

 What legislation may be stopping you from accessing the name of the
person/s filing the report?
 How can you find out if this is the same person or a series of people?
 What may the cause/s of this problem be?
 In this instance/s, what additional information can you obtain to breach
this gap?
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As a result of this survey we found some facts, that are following

 There are laws in Australia about how your own information is
amassed, dealt with, utilized, revealed, restored, and changed by
certain private division work environments and affiliations.
 If the event occurs in a comparative spot and same time, we can
anticipate that there is a chance of getting comparative people
affiliation. We can similarly find the guilty party by naming them in
different region and see whether they are having events like the
previous one.
 What may the cause/s of this problem be?
· Lifting
· Fatigue
· Dehydration
· Trips and falls
· Stress
These are Problems we found in our facility, and the following are the our
recommitting to our facility to breach these gap

 Classification of the event

 Requirements applicable to the company
 Reaction time

Kind regards,

Manu Kurien
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Activity3A – 3B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to review draft text to ensure document
objectives are achieved and requirements are met and check grammar, spelling
and style for accuracy and punctuation

Activity Individually, in pairs or in groups, complete the following;

Review Draft of document completed in Activity 2E – 2F. Consider whether the

language is appropriate for the audience.

The format of a document will be determined by its purpose and the type of
information it is intended to present. Matching the format to the document
purpose and information type is important to ensure that the information can
be presented appropriately and according to the purposes or objectives for
which it is being created.

 proofread very carefully to check accuracy, particularly numbers as

sometimes they can be transposed;

 check all enclosures are enclosed or attachments are attached;

 ensure the letter is signed; and

 use the correct size envelope for the letter

If you require assistance, ask another member of your team to review the
document. Ask them to mark the email in another colour pen.
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Activity3C – 3D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to ensure draft text is approved by relevant
enterprise personnel and incorporate revisions in final copy

Activity Individually, in pairs or in groups, complete the following;

Who in your organisation would be appropriate personnel for this type of

document?

Aged Care facilities work in a profoundly managed condition that require a

systemised way to deal with meet both clinical and evaluating necessities.
Network Care associations will be required to go into such systems with the
appearance of Consumer Directed Care and guaranteeing government enactment.

Keeping up documentation is a significant piece of guaranteeing that Aged Care

associations are meeting the necessary clinical and authoritative norms and
working as indicated by best-practice standards. A viable quality administration
framework guarantees that documentation is forward-thinking and being utilized
adequately by staff individuals. In any case, the inability to keep up records in a
fitting manner can have genuine ramifications for an association, from work
wasteful aspects and miscommunication through to foundational issues that can
prompt approvals, fines or loss of accreditation.

Update email with amendments to text being made.

Print and attach both emails to this Learner Work Book. Make sure that you
save a draft of both emails.

In my organisation the manager can easily approve this type of document,

however we have the authority to send without their authorization, since there
is not much relevant information in there.
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Activity4A – 4B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to choose basic design elements for
documents appropriate to audience and purpose and use word processing
software to apply basic design elements to text

Activity Individually, in pairs or in groups, complete the following;

Open the amended email and add design elements to the email using the basic
design elements identified in this learner guide.

From: Manu Kurien

To: Bupa Department Head
Date: 16/05/2020
Subject: Safety Recommendations
Hello Sir,
There is an increase in workplace hazards recently and need to document the
hazards. Kindly provide feedback and instruction to plan the document.

Kind regards,

Manu Kurien

Print and save the email.

Attach Email to Learner Work book.

Print and attach both emails to this Learner Work Book

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Activity4C

Estimated Time 15 Minutes

Objective To provide you with an opportunity to check documents to ensure all
requirements are met

Activity Individually, discuss the following questions;

Review email for all organisational requirements has been met. Design a check
sheet for the requirements that you would review.

 Quality of material (effectiveness, relevance, etc.) General organization

(sequence of ideas)
 Division into paragraphs
 Transitions (within and between paragraphs)
 Variety of sentence structure
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Skills and Knowledge Activity

Estimated Time 60 Minutes
Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.

Activity Complete the following individually and attach your completed work to your
workbook.

The answers to the following questions will enable you to demonstrate your
knowledge of:

 Plan, draft and finalise complex documents that require review and
analysis of a range of information sources
 Use business technology to apply formatting, and incorporate graphics
 Edit the draft text to ensure accuracy and clarity of information, obtain
feedback on the draft and revise the draft
 Apply the enterprise style guide/house style
 Reading skills
 Writing skills
 Oral communication skills
 Navigate the world of work
 Interact with others
 Get the work done
 Identify the enterprise style guide/house style
 Outline formatting styles and their impact on formatting, readability and
appearance of documents
 Explain rules and conventions for written English, as defined by general
and specialist sources.

Using a computer, demonstrate your knowledge and ability of the above criteria
by designing a series of posters for use within your workplace. The posters
should adhere to company style (i.e. logo, font, colour scheme).

 For use in the office environment: a poster advising colleagues of

ergonomic information, such as seating position etc.
 For use in the office environment or printer room: poster explaining
your company’s policy and guidelines on resource conservation and
management.
 For use in the reception area: a poster instructing visitors of your
company’s procedure on accepting visitors, for example, signing in,
reporting to a reception desk, wearing a pass etc.

You should bear in mind your intended audience and adjust your language and
style accordingly.
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Poster 1
The Basics Of Neutral Working Postures

Shoulders and Arms:

 Keep the shoulders relaxed.
 Keep you’re your elbows close to your body.
 Keep work at about elbow height.

Head and Neck:

 Avoid situations that require twisting the neck or bending it forward,
backward or the side.

Back
 Stand straight – avoid situations that require bending, leaning to the
side or twisting.
 A sit/stand stool will allow for changes in posture

MajorActivity
Estimated Time 60 – 120 Minutes
Objective To provide you with an opportunity to revise the unit.

Activity This is a major activity – your instructor will let you know whether you will
complete it during class or in your own time.
Attach your completed answers to the workbook.
You must individually, answer the following questions in full to show your
competency of each element:
1. Plan documents
 Determine the purposes of documents
 Choose appropriate formats for documents
 Establish means of communication
 Determine requirements of documents
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 Determine categories and logical sequences of data, information,

and knowledge to achieve document objectives
 Develop overview of structure and content of documents

2. Draft text

 Review and organise available data, information and knowledge

according to proposed structure and content
 Ensure data, information and knowledge is aggregated,
interpreted and summarised to prepare text that satisfies
document purposes and objectives
 Include graphics as appropriate
 Identify gaps in required data and information, and collect
additional material from relevant enterprise personnel
 Draft text according to document requirements and genre
 Use language appropriate to the audience
3. Prepare final text
 Review draft text to ensure document objectives are achieved
and requirements are met
 Check grammar, spelling and style for accuracy and punctuation
Ensure draft text is approved by relevant enterprise personnel
 Process text amendments as required

4. Produce document

 Choose basic design elements for documents appropriate to audience

and purpose
 Use word processing software to apply basic design elements to text
 Check documents to ensure all requirements are met

Individually, complete the following and present it as a portfolio;

Identify a hazard in your workplace or a workplace that you are familiar with.
Produce a report for the possible cause/s for the hazard.

At the start of the report, write a list of the basic procedures that you should
follow for:
 Ergonomics: Ergonomics is the relationship between the tools of doing
your job and the people using the tools. The tools of any job must be
appropriate for the job. In an office environment, to decrease the
chance of risk; chairs, tables and desks need to be adjustable.
 If you cannot adjust your furniture you can do the following
damage: If you sit incorrectly, you can suffer musculature damage.
 If you do too many repetitive tasks you could end up with RSI.
 Fatigue can be caused by eye stress.
 These problems are addressed through the control and use of the
workstation design.
 Minimising over use syndrome: If you work in an occupation that
consists of many repetitive tasks, then you need to make sure that you
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take breaks and vary your tasks. OOS can affect your ability to work, so
it is important to make sure that you follow the steps outlined.
 Avoid all risks in the workplace
 Avoid stretching
 Maintain comfortable grip on all hand tools
 Use ergonomically designed furniture e.g. mouse, keyboard
 Vary your workload throughout the day
 Breaks: A short 1 -2minute break every 20 -30 minutes will help you to
minimise eye fatigue. If necessary, change tasks every five to ten
minutes. Use the correct posture and move every 5-10 minutes.
 Using software and hardware

This should be a checklist which shall be used at the end of this project
Explain the hazard and answer the following questions:
1. What is the purpose of the document?
For the reasons for utilizing safe work rehearses, you ought to comprehend
your obligation of care with respect to utilizing innovation in a workplace.
As a specialist you are required to guarantee that your worksite is sheltered
and liberated from perils and dangers. In the event that you see a danger or
hazard, you should report it to your manager. In the event that you don't
report a hazard or danger you might be held at risk under law on the off
chance that anybody is harmed. Your manager has an obligation to you, the
labourer, to address any dangers and perils on the worksite. In the event
that you are harmed; your boss can be held subject for carelessness. No
condition is liberated from peril regardless of how much the association
plans.
2. What format and means of communication will you use? Why?
Right when you pass on, you should consider the most fitting group that will
address your issues. Recorded underneath are three groups standard to most
affiliations. By appreciating what programming decisions there are available
and what each pack will allow you to do, you will have the choice to pick the
group that will deal with the expense of you the most productivity

.On the off chance that you are inexperienced with the correspondence
programming, equipment, and gadgets, you should find a way to figure out
how to utilize it. Most programming bundles will accompany help and
composed manuals. Equipment will as a rule have a client's educator manage
or a client manual. These manuals are intended to show you how to utilize
the gear.
3. What are the requirements of the document?
When you gather information, consult with the recipient to determine what
they require. This could mean the end-user, customer, or developer. Some
of the information that you may require, includes:
 Who the target audience is
 Have an idea of what you are trying to achieve
 Describe the features of the document and what the document
needs to achieve.
 Ask the end-user what they need the document for
 P a g e | 30

4. What are the logical sequence or categories should you use in this report?
Why?
The sequencing and structure will be enhanced when you asking yourself the
following questions. They are:
 Are there any inconsistencies in the font type including the headings
and captions that you included in the document?
Also make sure that the artwork and graphics flow together by making sure that
you:
 Proofread artwork and captions to make sure that words are spelt
correctly with them
 Check that the spacing is consistent
 Ensure sure that text font is consistent across the different
headlines.
 Identify the correct template used to write the document
 Access information archives to find out how the document was
written and presented. If you are lucky, the original writer of the
document may have also maintained a record of how the document
was written and the methods used to collect and present
information
The way you present information to a reader, should not only hold their
interest but be another way in which to emphasise important issues and
suppress the unnecessary.
5. What is the structure and contents of the document?
The structure of a report and the substance of records are connected
together utilizing labels. Headings, delineations, addendums and tables can
be appeared in the list of chapters. In the event that the record is still in an
electronic configuration you can tap on the list of chapters thing and press
control and the word preparing system will send you to the Heading inside
the report.

Structure: The structure is the manner by which a composed record is

organized. Not every single set up account have a similar structure. For
instance, the shows of most letters will differ as per the sort of letter and
who the beneficiary is. Allude to Appendix Number Two and take a gander
at the arranging of the diverse letter organizes in the formats. Notice that
the situating of the name and address, and the organizing varies. This is the
structure of the record.
6. How will you review data, information and knowledge according to the
structure and contents of the document?
Acquaint yourself with the data and information. Note how the data is
applicable to the motivation behind the archive and contrast it with the
authoritative necessities. Ensure that your record is inside the hierarchical
necessities also. Recognize designs in the information and group data
together. At the point when data covers, you may take a stab at taking a
duplicate of the data and featuring it so you will locate the central matters
simpler to discover when you require utilizing them.

Data might be deciphered from numerous points of view. The need of the
 P a g e | 31

manner by which the data is deciphered will rely upon the needs set by the
association. For instance, accentuation on a decision of item might be
founded on cost. Alternately the need depends fair and square of wellbeing
and afterward the thought of cost. Recollect that when performing hazard
appraisals, it is essential to recognize the entirety of the degrees of hazard
control for the peril.

At the point when this data is distinguished, at that point the spending plan
allotted will impact which control measure will be set up to limit or wipe out
the hazard. This is the place you ought to consider the hierarchical
necessities as they should impact the manner in which data is introduced.
When you start interpreting information, make sure that you:
 Always start with a review of your goals, the reason why you are writing
this document. This will assist in how you present the data. If you want
people to fully understand how the document or purpose works, you
could organise information into chronological order so that the reader
can go through the data. If you are going to categorise data, categorise it
according to the measure that will be used to evaluate the results.
 Attempt to put all of the information together and compare results from
expected or promised or against other similar products that align with
the goals of the document
 Consider worker recommendations to improve and discuss them in
alignment with your break down of the information.
7. Draft the report, Review, add any additional information, obtain approval
from your trainer to process amendments. Three drafts of the report must be
produced including:
 Original Draft
Table of Contents

 Title
 Abstracts
 Introduction
 Body of contact
 What are the requirements of the document?
 How will you review data, information and knowledge
according to the structure and contents of the document?
 What is the structure and contents of the document?
 What is the purpose of the document?
 What format and means of communication will you use?
Why?

 Conclusion

Abstracts

This is the way toward analyzing each work zone and work task to recognize all
the perils which are "innate in the activity". Work zones incorporate yet are not
 P a g e | 32

constrained to machine workshops, research centers, office zones, farming and

green situations, stores and transport, upkeep and grounds, reprographics, what's
more, address theaters and educating spaces. Errands can incorporate (yet may
not be restricted to) utilizing screen based hardware, sound and visual hardware,
mechanical gear, risky substances as well as educating/managing individuals,
driving a vehicle, managing crisis circumstances, development. This procedure is
tied in with finding what could cause hurt in work
undertaking or territory

Introduction

Powerful hazard the executives requires the responsibility to WHS from chiefs
and Officer just as the info and inclusion of laborers. It is the obligation everything
being equal and managers to guarantee that this arrangement is completely
executed in their area(s) of control and to talk with laborers as a major aspect of
undertaking the peril ID, chance evaluation and control process. It is the duty of
laborers to collaborate and conform to this arrangement. This incorporates giving
successful and useful data and criticism to help the hazard the board procedure.
Officials have an obligation to guarantee that the regions under their influence are
following authoritative prerequisites. This incorporates the Officer understanding
the dangers and dangers related with their activities and guaranteeing that
suitable assets and procedures are set up to kill or limit these hazard

What is the purpose of the document?

For the purposes of using safe work practices, you should understand your
duty of care regarding using technology in a work environment. As a worker
you are required to ensure that your worksite is safe and free from hazards
and risks. If you see a hazard or risk, you must report it to your employer. If
you do not report a risk or hazard you may be held liable under law if
anyone is injured. Your employer has a duty to you, the worker, to correct
any risks and hazards on the worksite. If you are injured; your employer can
be held liable for negligence. No environment is free from danger no matter
how much the organisation plans.

What format and means of communication will you use? Why?

At the point when you convey, you must consider the most fitting bundle that
will address your issues. Recorded beneath are three bundles regular to most
associations. By comprehending what programming choices there are
accessible and what each bundle will permit you to do, you will have the
option to pick the bundle that will manage the cost of you the most efficiency
If you are not familiar with the communication software, hardware, and
devices, you should take steps to learn how to use it. Most software
packages will come with help and written manuals. Hardware will usually
have a user’s instructor guide or a user manual. These manuals are designed
to teach you how to use the equipment.
 P a g e | 33

What are the requirements of the document?

When you gather information, consult with the recipient to determine what
they require. This could mean the end-user, customer, or developer. Some
of the information that you may require, includes:
 Who the target audience is
 Have an idea of what you are trying to achieve
 Describe the features of the document and what the document
needs to achieve.
 Ask the end-user what they need the document for
What are the logical sequence or categories should you use in this report?
Why?

The sequencing and structure will be enhanced when you asking yourself
the following questions. They are:
 Are there any inconsistencies in the font type including the headings
and captions that you included in the document?
Also make sure that the artwork and graphics flow together by making sure
that you:
 Proofread artwork and captions to make sure that words are spelt
correctly with them
 Check that the spacing is consistent
 Ensure sure that text font is consistent across the different
headlines.
 Identify the correct template used to write the document
 Access information archives to find out how the document was
written and presented. If you are lucky, the original writer of the
document may have also maintained a record of how the document
was written and the methods used to collect and present
information
The way you present information to a reader, should not only hold their
interest but be another way in which to emphasise important issues and
suppress the unnecessary.
What is the structure and contents of the document?
The structure of a document and the content of documents are linked
together using tags. Headings, illustrations, appendices and tables can be
shown in the table of contents. If the document is still in an electronic
format you can click on the table of contents item and press control and the
word processing program will send you to the Heading within the
document.
Structure: The structure is the way in which a written document is
formatted. Not all written records have the same structure. For example,
the conventions of most letters will vary according to the type of letter and
who the recipient is. Refer to Appendix Number Two and look at the
formatting of the different letter formats in the templates. Notice that the
positioning of the name and address, and the formatting differs. This is the
structure of the document.
 P a g e | 34

How will you review data, information and knowledge according to the
structure and contents of the document?
Familiarise yourself with the information and data. Note how the
information is relevant to the purpose of the document and compare it to
the organisational requirements. Make sure that your document is within
the organisational requirements as well. Identify patterns in the data and
cluster information together. When information overlaps, you may try
taking a copy of the information and highlighting it so you will find the main
points easier to find when you require using them.

Information may be interpreted in many ways. The priority of the way in

which the information is interpreted will depend on the priorities set by the
organisation. For example, emphasis on a choice of product may be based
on price. Conversely the priority is based on the level of safety and then the
consideration of price. Remember that when performing risk assessments, it
is important to identify all of the levels of risk control for the hazard.

When this information is identified, then the budget allocated will influence
which control measure will be put in place to minimise or eliminate the risk.
This is where you should consider the organisational requirements as they
should influence the way information is presented.

When you start interpreting information, make sure that you:

 Always start with a review of your goals, the reason why you are writing
this document. This will assist in how you present the data. If you want
people to fully understand how the document or purpose works, you
could organise information into chronological order so that the reader
can go through the data. If you are going to categorise data, categorise it
according to the measure that will be used to evaluate the results.
 Attempt to put all of the information together and compare results from
expected or promised or against other similar products that align with
the goals of the document
 Consider worker recommendations to improve and discuss them in
alignment with your break down of the information.

 Reviewed draft with updates and trainer initials to show approval

The report showing number of mistakes that are Spelling mistake,

mistake in report format.

 Final Draft with graphics and use of appropriate technology and software

Title

Abstracts
 P a g e | 35

This is the way toward analyzing each work zone and work task to recognize all
the perils which are "innate in the activity". Work zones incorporate yet are not
constrained to machine workshops, research centers, office zones, farming and
green situations, stores and transport, upkeep and grounds, reprographics, what's
more, address theaters and educating spaces. Errands can incorporate (yet may
not be restricted to) utilizing screen based hardware, sound and visual hardware,
mechanical gear, risky substances as well as educating/managing individuals,
driving a vehicle, managing crisis circumstances, development. This procedure is
tied in with finding what could cause hurt in work
undertaking or territory

Table of Contents

 Abstracts
 Introduction
 Body of contact
 What are the requirements of the document?
 How will you review data, information and knowledge
according to the structure and contents of the document?
 What is the structure and contents of the document?
 What is the purpose of the document?
 What format and means of communication will you use?
Why?
 Conclusion

Introduction

Powerful hazard the executives requires the responsibility to WHS from chiefs
and Officer just as the info and inclusion of laborers. It is the obligation everything
being equal and managers to guarantee that this arrangement is completely
executed in their area(s) of control and to talk with laborers as a major aspect of
undertaking the peril ID, chance evaluation and control process. It is the duty of
laborers to collaborate and conform to this arrangement. This incorporates giving
successful and useful data and criticism to help the hazard the board procedure.
Officials have an obligation to guarantee that the regions under their influence are
following authoritative prerequisites. This incorporates the Officer understanding
the dangers and dangers related with their activities and guaranteeing that
suitable assets and procedures are set up to kill or limit these hazard

What is the purpose of the document?

For the purposes of using safe work practices, you should understand your
duty of care regarding using technology in a work environment. As a worker
you are required to ensure that your worksite is safe and free from hazards
and risks. If you see a hazard or risk, you must report it to your employer. If
you do not report a risk or hazard you may be held liable under law if
anyone is injured. Your employer has a duty to you, the worker, to correct
 P a g e | 36

any risks and hazards on the worksite. If you are injured; your employer can
be held liable for negligence. No environment is free from danger no matter
how much the organisation plans.
What format and means of communication will you use? Why?
At the point when you convey, you must consider the most fitting bundle that
will address your issues. Recorded beneath are three bundles regular to most
associations. By comprehending what programming choices there are
accessible and what each bundle will permit you to do, you will have the
option to pick the bundle that will manage the cost of you the most efficiency
. If you are not familiar with the communication software, hardware, and
devices, you should take steps to learn how to use it. Most software
packages will come with help and written manuals. Hardware will usually
have a user’s instructor guide or a user manual. These manuals are designed
to teach you how to use the equipment.

What are the requirements of the document?

When you gather information, consult with the recipient to determine what
they require. This could mean the end-user, customer, or developer. Some
of the information that you may require, includes:
 Who the target audience is
 Have an idea of what you are trying to achieve
 Describe the features of the document and what the document
needs to achieve.
 Ask the end-user what they need the document for
What are the logical sequence or categories should you use in this report?
Why?
The sequencing and structure will be enhanced when you asking yourself the
following questions. They are:
 Are there any inconsistencies in the font type including the headings
and captions that you included in the document?
Also make sure that the artwork and graphics flow together by making sure that
you:
 Proofread artwork and captions to make sure that words are spelt
correctly with them
 Check that the spacing is consistent
 Ensure sure that text font is consistent across the different
headlines.
 Identify the correct template used to write the document
 Access information archives to find out how the document was
written and presented. If you are lucky, the original writer of the
document may have also maintained a record of how the document
was written and the methods used to collect and present
information
The way you present information to a reader, should not only hold their
interest but be another way in which to emphasise important issues and
suppress the unnecessary.
What is the structure and contents of the document?
The structure of a document and the content of documents are linked
 P a g e | 37

together using tags. Headings, illustrations, appendices and tables can be

shown in the table of contents. If the document is still in an electronic
format you can click on the table of contents item and press control and the
word processing program will send you to the Heading within the
document.
Structure: The structure is the way in which a written document is
formatted. Not all written records have the same structure. For example,
the conventions of most letters will vary according to the type of letter and
who the recipient is. Refer to Appendix Number Two and look at the
formatting of the different letter formats in the templates. Notice that the
positioning of the name and address, and the formatting differs. This is the
structure of the document.
How will you review data, information and knowledge according to the
structure and contents of the document?
Familiarise yourself with the information and data. Note how the
information is relevant to the purpose of the document and compare it to
the organisational requirements. Make sure that your document is within
the organisational requirements as well. Identify patterns in the data and
cluster information together. When information overlaps, you may try
taking a copy of the information and highlighting it so you will find the main
points easier to find when you require using them.

Information may be interpreted in many ways. The priority of the way in

which the information is interpreted will depend on the priorities set by the
organisation. For example, emphasis on a choice of product may be based
on price. Conversely the priority is based on the level of safety and then the
consideration of price. Remember that when performing risk assessments, it
is important to identify all of the levels of risk control for the hazard.

When this information is identified, then the budget allocated will influence
which control measure will be put in place to minimise or eliminate the risk.
This is where you should consider the organisational requirements as they
should influence the way information is presented.

When you start interpreting information, make sure that you:

 Always start with a review of your goals, the reason why you are writing
this document. This will assist in how you present the data. If you want
people to fully understand how the document or purpose works, you
could organise information into chronological order so that the reader
can go through the data. If you are going to categorise data, categorise it
according to the measure that will be used to evaluate the results.
 Attempt to put all of the information together and compare results from
expected or promised or against other similar products that align with
the goals of the document
 Consider worker recommendations to improve and discuss them in
alignment with your break down of the information.

Conclusion
 P a g e | 38

This is the route toward investigating each work zone and work
undertaking to perceive all the hazards which are "inborn in the
movement". Work zones consolidate yet are not obliged to machine
workshops, explore focuses, office zones, cultivating and green
circumstances, stores and transport, upkeep and grounds, reprographics,
likewise, address theaters and teaching spaces. Tasks can consolidate (yet
may not be confined to) using screen based equipment, sound and visual
equipment, mechanical rigging, unsafe substances just as
instructing/overseeing people, driving a vehicle, overseeing emergency
conditions, advancement. This method is connected to finding what could
cause hurt in work undertaking or domain
8. What document requirements would you check to ensure all requirements
are met? Why?
As you develop a document, add and subtract information which may
impact on your original planning. To ensure that you have taken into
consideration all of the original requirements of the document, review it.
This means that you should ensure that you have:
 Met all of the document objectives  Followed all of your
organisations requirements
 Not breached any legislative requirements
 Chosen the appropriate means of communication
 Adhered to document requirements
 Maintained a logical sequence
 Reviewed and organised information into a logical format
 Made appropriate use of graphics
 Identified and minimised gaps in information and data
 Drafted and reviewed document text
 Prepared final text – checked grammar and spelling
 Obtained appropriate personnel approval
 Processed text amendments
 Used appropriate software
 Checked document requirements to ensure that they were met
9. Complete the checklist you completed at the start of this project. Where can
you improve in practice? Why?