FOOD AND BEVERAGE SERVICES NC II

TUTORIAL GUIDE

Provide Restaurant Service

1. Table reservation
2. Restaurant Housekeeping
3. Table Skirting
4. Table napkin folding (10 folds in 5mins)
5. Table set-up and Identification of tools/materials
(French/Russian) in 5 mins.
6. Welcoming the guest/Reception service
7. Order taking and restaurant service
8. Bid goodbye

Provide Room Service

1. Take food/beverage order thru phone call
2. Deliver food/beverage into guest room thru food trolley/tray

Telephone phraseology:

Good morning/Good afternoon/Good evening, you’re calling

Brielle Resort this is Alfie. How May I help you?

Sample Reservation Slip

BRIELLE RESORT
J.A. CLARIN ST., TAGBILARAN CITY, BOHOL
TEL: 501-0918

RESTAURANT RESERVATION SLIP

Caller Name:______________________________
Name of Reservation:______________________
Date of Reservation:_______________________
Number of pax:_____ Adult ____Kid_____PWD
Type of Occasion:_________________________
Preferred table location:___________________
Other request:____________________________
Contact Number:_________________________

Reserved by:______________________
Date:_____________________________
Sample conversation in Restaurant/table reservation:
T.O- Good morning, you’re calling Brielle Resort this is Aisa. How
may I help you?
Client- Hi good morning Aisa. I would like to make a reservation
T.O-Certainly Sir, May I know who’s on the line Sir?
Client- Alfie Mahumot here
T.O-Okay Sir Alfie, May I know also the person who will use the
reservation Sir?
Client-Still me
T.O- Okay Sir. When you would like the reservation will be Sir?
Client- This coming September 20, 2016
T.O-Okay Sir. How many are you coming Sir?
Client-We’re in a group of 10 persons
T.O- Certainly Sir. Is there any occasion that you will be celebrating
Sir?
Client-Yes, that’s our Wedding anniversary
T.O-Nice to hear that Sir. Do you have table location preferred Sir?
Client- Please set it up by the beach. Is it okay?
T.O- Certainly Sir. We can do that. Do you have any more request
Sir?
Client- That’s nice. I think that’s all. About the food and beverage
we’ll just order when we’re there already.
T.O- Can I have your contact number Sir ?
Client- 09212159586
T.O-Okay Sir. May I repeat the details of your reservation
Sir?............................................ Did I get it right Sir?
Client-Exactly.
T.O- Okay Sir. Thank you for calling Brielle Resort and hope to see
you on the date of your reservation Sir.
Client-Okay Good bye
T.O-Good bye Sir.
Sample Restaurant Order Slip:

BRIELLE RESORT
Aqua Restaurant
J.A. CLARIN ST., TAGBILARAN CITY, BOHOL
TEL: 501-0918

RESTAURANT ORDER SLIP

Table Number:____________________
Number of Pax:___________________
Beverage Order:__________________

Food Order:______________________

Special request:__________________

F.A:______________________
Date:____________________