6/9/2020 Your Results for "Multiple-choice questions: B"

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Site Title: Operations Management, fifth edition Summary of Results

Book Title: Operations Management, fifth edition
7% Correct of 15 Scored items:
Location on Student Resources > Chapter 11: Capacity 1 Correct: 7%
Site: planning and control > Multiple-choice 14 Incorrect: 93%
questions: B
More information about scoring
Date/Time June 9, 2020 at 7:23 AM (UTC/GMT)
Submitted:

1. Rejecting is a term used to describe a situation when:

Your Answer: The customer decides not to join the queue because it’s too long.
Correct Answer: The number of customers in the queue is at a maximum and
customers are turned away.

No, that's not correct.

2. Outlook is calculated as:

Your Answer: Actual demand / Forecast capacity

Correct Answer: Forecast demand / Forecast capacity

No, that's not correct.

3. What three aspects of performance does the OEE measure consider?

Your Answer: Cost, speed, flexibility

Correct Answer: Time, quality, speed

No, that's not correct.

4. Which of the following statements is true?

Your Answer: Efficiency is always higher than utilisation.

Correct Answer: Efficiency is lower or equal to utilisation.

No, that’s not correct.

5. Actual output divided by design capacity is a measure of:

Your Answer: Demand

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6/9/2020 Your Results for "Multiple-choice questions: B"
Correct Answer: Utilisation

No, that's not correct.

6. If the long-term outlook is poor, but the short-term outlook is good, the operation
should:

Your Answer: Overtime/hire temporary workers

Yes, that's correct.

7. If the long-term outlook is good and the short-term outlook is good, the operation
should:

Your Answer: Make for inventory/adopt short time

Correct Answer: Hire staff

No, that's not correct.

8. If the long-term outlook is normal but the short-term outlook is poor, the operation
should:

Your Answer: Overtime/hire temporary workers

Correct Answer: Adopt short time/idle time

No, that's not correct.

9. The first steps of capacity planning and control do not include:

Your Answer: Measuring aggregate demand and capacity.

Correct Answer: Studying the effect of queueing theory.

No this is one of the first steps.

10. Which of the following alternative methods of responding to demand fluctuations is not
appropriate?

Your Answer: Adjust capacity to reflect the fluctuations through a chase demand
plan.
Correct Answer: Increase marketing activity and develop a chase demand plan.

No, this is one of the methods of responding to demand fluctuations.

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6/9/2020 Your Results for "Multiple-choice questions: B"

11. Yield management is not especially useful where:

Your Answer: Capacity is relatively fixed.

Correct Answer: The service/product can be stored.

No, this is a factor where yield management can be applied.

12. What is meant by yield management?

Your Answer: Overbooking capacity to ensure that all capacity is filled at all
times.
Correct Answer: The maximisation of profit through capacity, demand and pricing
policies.

No, this may be a part of yield management but it overlooks the aspect of
maximisation of profit.

13. The maximum output of a system in a given period is called the:

Your Answer: Breakeven point

Correct Answer: Designed capacity

No, that's not right.

14. Super Computers Ltd. have 10 staff who spend 40 hours per day making a total of 140
computers. By redesigning their manufacturing process, they increase output to 160
per day. What is the increase in productivity?

Your Answer: 8.26%

Correct Answer: 14.29%

No, that's not right.

15. Expert Electronics Ltd. have 5 staff who spend 40 hours per day making 150
computers. By redesigning their manufacturing process, they increase output to 160
per day. What is the increase in productivity?

Your Answer: 7.77%

Correct Answer: 6.66%

No, that's not right.

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6/9/2020 Your Results for "Multiple-choice questions: B"

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