The Art of Tea

Positions Description – Warehouse, packing & despatch

Primary Objective of Role: To undertake blending and packing Art of Tea
products for the warehouse, and prepare orders for despatch.

They are responsible for processing orders from inception to despatch, with
the exception of invoicing.

Staff are expected to monitor and manage warehouse stock to ensure orders can be
processed, and stock prepared for Salamanca (& other events), in a timely and efficient
manner.

Following procedures, paying attention to detail and keeping accurate record keeping is an
essential part of this role.

The person must be self-motivated, efficient and use their initiative. They must be able to
work collaboratively in a small team and at times work alone.

As part of the sales & warehouse team the person needs to communicate directly with
supply drivers, couriers and at times take phone orders.

All staff are expected to gain product knowledge to provide an empathic, friendly & mature
sales experience for all our customers. They are expected to be polite and friendly to all
suppliers and the work team.

Order processing, warehouse operations & stock management

Responsibilities Skills Required

• Read and pick orders Work in a small team or alone
• Prepare orders for despatch
• Blend and pack tea for warehouse and Efficient & systematic
orders, shelf stock, Salamanca Market,
other retail outlets and events Prioritisation orders & replenishment of
• Follow procedures & instructions stock/packed teas on shelves
• Liaise with couriers
• Monitor stocks of Accuracy & attention to detail
o bulk goods,
Timely completion of orders
o packaging materials and
o packed teas Use initiative to ensure efficient work flow &
• Record keeping maintain stock levels
• Stock ordering
• Blend teas according to recipes Record keeping
• Participate in quarterly & annual
stocktake as required General cleaning
• Keep warehouse and packing area tidy

Art of Tea – Position Description Warehouse. Version 2, September 2014. 2/2

 • Apply safe OHS practices
• Local deliveries as required
• Cleaning warehouse, shop, packing
room, kitchen & bathroom

Qualification, experience & personal attributes.

Qualifications and experience Personal attributes

Good level of literacy (including numeracy) Friendly, mature, reliable, efficient, trustworthy
Packing/processing or warehouse duties (essential) Ability to be empathetic to customers

General health & wellbeing knowledge with tea Clean, tidy & wears appropriate attire (warehouse
&/or herbal knowledge (well regarded) & sales, uniform as provided)

Record keeping and/or inventory management Efficient and uses own initiative/self
(advantageous) starting/manages priorities

Contributes to business progress with ideas

Attention to detail

Has pride in own work

Can work alone or in a small team

Works to deadlines

Follows directions & procedures accurately

Maintains clean and tidy work place

Maintains business confidentiality

Name of Employee: (Print) ……………………………………………………………………

Signature of employee: Date:

Name of Employer/Manager: (Print) …………………………………………………………………

Signature of Manager: Date:

Art of Tea – Position Description Warehouse. Version 2, September 2014. 2/2