ASSIGNMENT

Topic:
Communication skills
Course title:
Academic and technical writing

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Contents: Page no.:
 Definition 3

 Objectives of communication 3

 Types of communication 4

 Characteristics of communication 4

 Barriers of communication 5

 Goals for communication 6

 Skills for effective communication 6

 References 7

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Communication skills:
Definition:
The ability to convey information to another effectively and efficiently
Example:
Examples of good communication skills are in business, in the workplace, in a
relationship, in an interview. 

 Objectives of communication skills:

Possible communications objectives include

(1) Creating awareness
(2) Imparting knowledge
(3) Projecting an image
(4) Simulating a want or desire
(5) Effecting on a sale.
 Types of communication:
Communication can be categorized into three basic types:
 Verbal
 Writing communication
 Non verbal communication
(1) verbal communication, in which you listen to a person to understand their
meaning. Verbal communication use spoken words to communicate a message.
listening skill is also very important like speaking skill.Effective verbal
communication can help to develop better relation with others.
(2) Written communication, in which you read their meaning.Written
communication is mostly used for communicating complicated information such as
statistic or other data) that could not be easily communicated through speech
alone.A good written report convey the necessary information using precise,
grammatically corrected language without using more words than are needed.

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 (3) Nonverbalcommunication, in which you observe a person and infer meaning.
. Non verbal communication includes body language, gestures,facial expression
and even posture.Non verbal communication sets the tone of a conversation and
can seriously undermine the message contained in your words if you not careful to
control it.
 7 C's of Communication:
The characteristics of communication skills are following:
 Completeness
 Concreteness
 Courtesy
 Correctness
 Clarity
 Consideration
 Conciseness
 Completeness:
The message must be complete and geared to the receiver's perception of
the world. ...
 Concreteness:
Concrete business communication is also about a clear message. Nothing is
left to the imagination.
 Courtesy:
In addition to considering the feelings and points of view of the target group,
it is also important to approach the audience in a friendly and courteous
manner. 
 Correctness:
A correct use of language has the preference. In written business
communication, grammatical errors must be avoided and stylistic lapses or a
wrong use of verbs are not sufficient either in verbal communication. A
correct use of language increases trustworthiness and the receiver will feel
that they are taken seriously.
 Clarity:

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 By avoiding parentheses and keeping to the point, the receiver will get a
clear picture of the content of the message. Briefly-worded information
emphasizes the essence of the message.
 Consideration:
By taking the audience into account, the message can be geared towards
them. Factors that play a role in this are for example: professional
knowledge, level of education, 
 Conciseness:
A message is clear when the storyline is consistent and when this does not
contain any inconsistencies. When facts are mentioned, it is important that
there is consistent, supporting information.
 MOST COMMON BARRIERS TO EFFECTIVE
COMMUNICATION
Barriers of effective communication are:
 Attitude
 Language
 Physiological barriers
 Ambuiguity
 Jumping to overuse

Attitudes: emotions like anger or sadness can taint objectivity. Also being

nervous, having a personal agenda or “needing to be right no matter what” can
make communications less than effective. It means “Emotional Noise”.

Language: this can seem like an easy one, but even people speaking the same
language can have difficulty understanding each other if they are from different
generations or from different regions of the same country. Slang, professional
jargon, and regional colloquialisms.

Physiological Barriers: ill health, poor eyesight or hearing difficulties, pain.

Ambiguity and Abstractions Overuse: leaving things half-said, using too many
generalizations, proverbs or sayings, can all lead to communications that are not
clear and that can lend themselves to misinterpretations.

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 Assumptions and Jumping to Conclusions: This can make someone reaches a
decision about something before listening to all the facts.

 Goals of communication:

The four main goalsofcommunication are:
•To inform
•To request
•To persuade
•To build relationships 
 Skills for effective communication:
These 5 skills are absolutely necessary for successful communication in the
workplace or private life.
 Listening.
 Straight talking.
 Non-verbal communication.
 Stress management.
 Emotion control.

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References:

www.constant-content.com
translationjournal.net
etraining.communitydoor.org.au
effectivecommunicationadvice.com
www.skillsyouneed.com