 Answering telephone calls, screen and direct calls, take and relay messages to the

medical staffs and to the doctors.

 Provide correct information to callers.
 Greet patients entering the center and give them with all the correct information
they needed.
 Ensures knowledge of staff movements in and out of organization
 General administrative and clerical support like preparing letters and documents.
 Preparing and arranging the doctors and staffs monthly duty schedules.
 Giving appointments to the patients, maintain appointment diary either manually or
electronically.
 Calling the patients and reminding them for their next appointments.
 Communicating with the doctors and with the department supervisor for timely
updates of the work situation.
 Responsible for billing the patients as per the company policies, insurances and
medical procedures. Determine the financial status of patients and their eligibility
for health services, assist patients in accurately completing appropriate forms and
documents for the required information.
 Medical receptionists collect and deposit fees according to protocols, prepare and
balance daily financial registers and submit all forms and fees to the accounts
department in the end of the duty.

Medical Receptionist Job Description: Duties

 Medical receptionists often have to train new employees.

 They are required to participate in staff and educational meetings.
 They have to perform other specified duties whenever assigned.
 He/she has to maintain medical records and report statistics as
required.
 He has to register patients according to hospital protocols.
 They are expected to explain clinic policy to patients while receiving
and delivering messages.
 Medical receptionists handle and manage the continuous flow of
information in doctors' offices in health care establishments.
 He/she has to organize and maintain forms and office stationary
required for front desk activities.
 Good communication with vendors and careful inspection of leased
supplies, organizing stockrooms are also duties of medical
receptionists.
 They are supposed to respect and maintain privacy and dignity of
clients, assure client confidentiality at all times.
 Medical receptionists schedule appointments, organize overflowing
paper documents and distribute the required information. They do
this via post, courier, telephone and email.
 Medical Receptionists should be proficient in using desktop
publishing programs and digital graphics as they have to make
spreadsheets, manage data and create documents on computers.
 Microsoft Excel and Word experience is a must and 35 WPM is
sufficient.
 Medical receptionists are supposed to schedule patient's hospital
admissions, filing and completing medical reports and insurance
forms, pulling patient charts, filling discharge forms, etc.
 The medical receptionists have to open the office in the morning,
greet patients and agency visitors. They are responsible for directing
patients and medical representatives to the appropriate location and
services. While doing this, they should be courteous, polite and
helpful to the public and clients at all time and thus manage the
reception area.
 At the close of each working day, medical receptionist may have to
secure the building, turn off or unplug appliances and machines
according to agency protocols and lock all entrances.
 They are responsible for the readiness of the reception area for each
working day, open the building at the specified time and have all front
desk activities fully operational at the start of business hours.
 They should determine the financial status of patients and their
eligibility for health services, assist patients in accurately completing
appropriate forms and documents for the required information.
 Medical receptionists collect and deposit fees according to protocols,
prepare and balance daily financial registers and submit all forms and
fees to the accounts department.
 To perform all the above mentioned duties, medical receptionists
should have a warm outgoing personality, excellent telephone
etiquettes, ability to work well under pressure, ability to work
accurately and efficiently, ability to interact effectively and in a
supportive manner with persons of all backgrounds, knowledge of
more than one language, knowledge of patient billing procedures,
etc.