Enrique Lopez 6F Dolphin Terrace  Saratoga Springs, New York 12866

Lopeze872@gmail.com  (518) 848-8229

https://www.linkedin.com/in/enriquelopez2/

Chief Information Officer | IT Director

20+ years’ providing strong business acumen to drive the planning, execution, and
implementation of strategic programs.

Proven success in defining strategic goals for the pragmatic evolution and growth of team. Focused on researching
and implementing best practices, fostering culture of continuous improvement. Adept at software development,
infrastructure, and development projects. Strategist and bottom-line achiever; understanding the goals of the company
and needs of the business, establishing process and measures to ensure successful project management and quality
assurance in support of those. Current and up-to-date IT professional; staying abreast of advances in technology,
assessing industry strategic directions and adopting best practices.
Highlights of Management Expertise
 Hands-on Technical Ability  Meeting Company Needs
 Leading Technical Evolution  Designing Strategic Plans
 Mentoring & Coaching Staff  Boosting Productivity
 Assessing Solutions & Applications  Improving Efficiency
 Developing Company Vision  Increasing Infrastructure

Career Experience
General Control Systems, Green Island, NY
Lead company technology and product strategy, with a strong focus on the technical evolution of the network
infrastructure. Educate and engage the business in new technology developments and trends to achieve the next stage
of its growth plan. Lead, motivate, and coach a team made up of electrical engineers, product managers, and
technical specialists. Engage with clients, offering expert consulting advice and insight into the technology
marketplace.
IT Director (2018 to Present)
Assist in developing company’s strategic plans and led the execution of those plans through the technology
function. Own technology platform and architecture, assessing current solutions and applications, developing a
vision for the technology platform to best meet company needs going forward. Developed architectural strategy
to incorporate legacy and new applications to provide optimal flexibility for needs in the future.
 Serve as Project Manager for IT projects.
 Created the strategy for IT and employed the standard procedures and systems necessary to operate an
enterprise IT department.
 Improved infrastructure security by modeling and employing ISO/IEC 27033:2010+ security techniques.
Also employed ISO/IEC 27033-2:2012 standards for design and implementation of network security.
 Evaluated and updated network, servers, and systems that led to an overall increase and improvement of
systems performance.
 Lead initiative to offer IT related SLM and SLA’s as a value-add to our current control systems business
model.
 Manage all network infrastructure and servers. Including Domain Controllers, Database Servers, File &
Application Servers, PBX Server, Sage CRE 300 Server, Backup Servers.

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Power Recycling, Amsterdam, NY

Improved company productivity, by implementing new IT infrastructure to deliver a high level of IT services. Educate
and engage the business in new technology developments and trends to achieve the next stage of its growth plan.
Lead developers, product managers, and technical specialists. Serve as a role model and advisor at all levels of the
organization through exemplary leadership.
Chief Technology Officer/Chief Information Officer (2014 to 2018)
Assist in developing company’s strategic plans and led the execution of those plans through the technology
function. Own technology platform and architecture, assessing current solutions and applications, developing a
vision for the technology platform to best meet company needs going forward. Developed architectural strategy
to incorporate legacy and new applications to provide optimal flexibility for needs in the future.
 Served as Project Manager for all IT projects.
 Created the strategy for IT and employed the standard procedures and systems necessary to operate an
enterprise IT department.
 Developed customized software solutions that are now incorporated with our commercial ERP
application.
 Boosted call volume productivity with a new VoIP System, resulting in 5 times the amount of calls.
 Improved manufacturing efficiency by 35% by implementing the customized ERP.
 Increased the throughput of the company's network infrastructure by 10 times.
 Evaluated and updated network, servers, and systems that led to an overall increase and improvement of
systems performance.
 Managed all network infrastructure and servers. Including Domain Controllers, Database Servers, File &
Application Servers, PBX Server, QuickBooks Financial System Server, Backup Servers.

Albany College of Pharmacy and Health Sciences, Albany, NY

Maintained proficient knowledge of compliance initiatives and demonstrated ongoing compliance with all laws and
regulations. Ensured ongoing adherence to pertinent policies, procedures, and internal controls, meeting all job-
specific training requirements in a timely fashion. Answered question and solved problems on hardware, software,
and communications.

Information Technology Support Center Manager (2010 to 2014)

Provided phone and remote support to all branches and back office areas. Documented the requests and the work
performed in the help desk system. Supported networks (LANs/WANs) at administrative and operations center
and branches by monitoring system for user activities, performance, and stability. Maintained accurate network
documentation such as maps, user lists security logs, and server back-up.
 Delivered robust functionality for video communications and classroom technology for the teaching staff.
 Increased efficiency to complete warranty repair requests on time and more effectively through better
training and evaluation.
 Doubled the income of the warranty repair HP profit center.
 Reduced employee year to year turnover from 50% down to 0% during tenure.
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Russell Sage College, Troy, NY

Aligned technology vision with functional requirements by supporting company programs and processes with the
appropriate technologies. Led, developed, and implemented technology strategies and initiatives within the
designated area of the IT organization. Maintained existing enterprise systems, while providing direction in related
technology issues in support of operations.
Associate Director of Information Technology (2007 to 2010)
Defined goals and determined the optimal course of action towards achieving the department/company goals.
Developed the proper organization structure and chain of command leading to organizational effectiveness and a
high performing team. Established performance standards/objectives and conducted ongoing performance review
discussions to ensure each employee’s performance meets set objectives. Provided ongoing coaching and
continuous training and development.
 Increased efficiency to complete ticket requests from 3 weeks to 3 days, and rush requests from 2 days to
within 24 hours.
 Reduced employee year to year turnover from 50% down to 0% during tenure.
 Saved tens of thousands of dollars by initiating a computer recycling program and donating to local
schools, serving as a tax deduction for the institution.

Senior Technician, Geeks Mobile, USA, NY, (2005 to 2010)

Analyzed requirements, resolved problems, and installed hardware and software solutions to support the internal IT
desktop support team. Maintained company PCs, printers, servers, and related equipment. Increased sales by an
average of $100 per call.

ADDITIONAL EXPERIENCE
Owner & Operator, IT Administrator (2003 to 2007)  Latino Voice Magazine, Amsterdam, NY
Co-Owner, IT Administrator, Graphics Specialist (1996 to 2005)  Quality Express Printing Amsterdam,
NY

Education & Credentials

SUNY Empire State College – Latham & Saratoga, NY (In progress)
MBA Program with a focus in IT Senior Level Management (with Project Management Certificate)
SUNY Empire State College – Latham & Saratoga, NY (2009)
Bachelor of Science in Math and Technology; Concentration: Computer Information Systems
Fulton Montgomery Community College – Johnstown, NY (2008)
A.A.S. Visual Communications Technology
CompTIA – A+ Certified Technician, CompTIA – Net+ Certified Technician
HP Certified - Accredited Platform Specialist

Technical Expertise

 Foundations in I.T.I.L. (Information Technology Infrastructure Library);

 Certified completion of NIST and CISSP security principals training.
 Business Management with focus on efficiency, cost reduction and profit margin increase;
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 Network and Infrastructure Design, Planning and Deployment;

 Network security and administration;
 VMWare Virtual Environments
 Mobile Platform (Android & Apple BYOD) implementation
 VoIP PBX Configuration and Administration
 Experience with various scripting environments (Windows, Linux, and Cisco)
 VMware Virtualized Environments with VSphere and VCenter;
 Microsoft Server (Exchange, Domain Controller, DHCP, DNS, MS SQL)
 Microsoft Office 365 (Including Project and Visio)
 Adobe Creative Suite Products
 Strong Documentation and communication;
 Bi-Lingual (English and Spanish);
 Workflow and standard operating procedure development;
 Former business owner;

Achievements:
2003 Created, owned and operated the first Hispanic Publication “Latino Voice Magazine” with 10,000 copies in
circulation
2008 Recipient of the Stewart’s Scholarship for Academic Excellence
2010 Recipient of the Stewart’s Scholarship for Academic Excellence