TIDA

INITIAL ASSESSMENT OF THE VENDOR PLAN

Academic Group 3
Komal Falodiya, PGP-19-029
Aditi Biswas, PGP-19-086
Ishleen Kaur Bami, PGP-19-105
Sachit Tripathi, PGP-19-211
Sukanya R, PGP-19-230
Vivek Sardana, PGP-19-251
High-Level Requirements: Gorr Company
 Low cost IT services with no compromise on quality and proper scalability to cover costs
 Integrated IT services throughout 35 geographic locations
 Need for open video connecting options in our internal network
 Need for security and a certain amount of control
 Stable Migration process of data and applications with a compatibility check
 Need for a timeline for the deployment of all these services
 Need for a disaster recovery solution for Business Continuity Planning
 Need for an alternative to VPN, preferably PAM (Privileged Access Management)
 Need for user training on systems and basic troubleshooting operations
 Integration between new and existing systems
 24x7 service desk support for ticket resolution

Vendor Offerings
Objective:  
 Overhead cost reduction (owing to the decrease in demand)
 Quality of the existing services
 Customer Satisfaction
Focus areas:
 Application services (Industry standard - 21 % of Total IT costs ($ 120 M ) = $ 25 M).
Presently Company Gorr is incurring $ 40 M
 Cloud-based SaaS - 17% of Total costs
 Desktop services - 13% of total costs 
Proposal: Desktop Services: Support Services (24*7) across 35 geographic locations
Proposal for SaaS Application Services: SaaS application to sync product information across the
supply chain with a recommendation of RFID tags and barcode labels.
Proposal: Application Services: Training and support for running applications

Gaps Identified
Data Centre: Hosting plan with details of Latency and uptime guarantee. 
Deployment Plan: Detailed plan with the recommendation of Phase wise or Big-bang approach. 
Migration Plan: Detailed plan on the recommended tools used for migration and tackling
downtime.
SaaS Applications: Compatibility and integration within SaaS applications for seamless data
transfer
Email: Suggestion on SaaS application which can cater to increasing usage of emails.
Security: Security measures adopted to keep all the applications and data secure.
Disaster Risk Management: A DRS plan for our most significant applications (low cost)
Support Services: Average response time commitment for different criticality levels of tickets
Desktop Services: High availability & compatibility of desktop services with legacy systems
Action Plan for existing data centres (Total 16): Whether decommission or utilized by the
vendor

Academic Group 3
To conclude, in our opinion, the offerings presented by the vendor need a more detailed
overview explaining how their services can meet our requirements. The above gaps have
been identified as part of our initial assessment which are to be fulfilled on further
discussion with the vendor. 

Academic Group 3