### AUTOFILL PROFILES ###,,,,,,

Profile ID,Name,Site,Hotkey,,,
c1,Passphrase Reset (Ivy),footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c2,Username Lookup,footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c3,Non-It,footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c4,Office 365 (Ivy),footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c5,Registrar (Ivy),footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c6,First Time Users (Ivy),footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c7,Exchange (Ivy),footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c8,Duo Reverification,footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c9,Starter KIT,footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
c11,Creative Cloud (IU),footprints.iu.edu/MRcgi/MRTicketPage.pl,,,,
### AUTOFILL RULES ###,,,,,,
Rule ID,Type,Name,Value,Site,Mode,Profile
r1,0,"^SHORTD$","Account Services / Passphrase Reset","",0,c1
r2,3,"^MAIL_CC$","0","",0,c1
r3,2,"^NEWSTATUS$","""Closed""","",0,c1
r4,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution"""
,"",0,c1
r5,2,"^Submitted__bVia$","""Phone""","",0,c1
r6,2,"^Service__bArea$","""General__bConsulting""","",0,c1
r7,2,"^Service__bItem$","""Account__bServices""","",0,c1
r8,2,"^Component$","""Password__bReset__bTool__b__Pforgot__bpassword__p""","",0,c1
r9,0,"^Internal__bNotes$","Looked up username on DMS
confirmed id
guided user to myivy.ivytech.edu to reset password
resolved","",0,c1
r16,0,"^Username$","na","",0,c3
r17,0,"^First__bName$","na","",0,c3
r18,0,"^Last__bName$","na","",0,c3
r19,0,"^Email__bAddress$","na","",0,c3
r20,3,"^MAIL_CC$","0","",0,c3
r21,0,"^SHORTD$","Non-It or Disconnect","",0,c3
r22,2,"^NEWSTATUS$","""Closed""","",0,c3
r23,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution""
","",0,c3
r24,2,"^Submitted__bVia$","""Phone""","",0,c3
r25,2,"^Service__bArea$","""General__bConsulting""","",0,c3
r26,2,"^Service__bItem$","""Non__uIT__bInquiry""","",0,c3
r27,2,"^Component$","""Non__uIT__bInquiry""","",0,c3
r28,0,"^Internal__bNotes$","Non-It","",0,c3
r29,0,"^SHORTD$","Office 365 / Installation Instructions","",0,c4
r30,0,"^Username$","na","",0,c4
r31,0,"^First__bName$","na","",0,c4
r32,0,"^Last__bName$","na","",0,c4
r33,0,"^Email__bAddress$","na","",0,c4
r34,3,"^MAIL_CC$","0","",0,c4
r35,2,"^NEWSTATUS$","""Closed""","",0,c4
r36,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution""
","",0,c4
r37,2,"^Submitted__bVia$","""Phone""","",0,c4
r38,2,"^Service__bArea$","""General__bConsulting""","",0,c4
r39,2,"^Service__bItem$","""Central__bSystem""","",0,c4
r40,2,"^Component$","""Office__b365""","",0,c4
r41,0,"^Internal__bNotes$","guided user to office.com
asked user to sign in with their Ivytech email and credentials
click install office
run the installer
resolved","",0,c4
r42,0,"^SHORTD$","Office of the Registrar /Transfer","",0,c5
r43,0,"^Username$","na","",0,c5
r44,0,"^First__bName$","na","",0,c5
r45,0,"^Last__bName$","na","",0,c5
r46,0,"^Email__bAddress$","na","",0,c5
r47,3,"^MAIL_CC$","0","",0,c5
r48,2,"^NEWSTATUS$","""Closed""","",0,c5
r49,2,"^Reason__bClosed$","""Passed__bto__bTeam__bThat__bTakes__bIssues__bto__bComp
letion""","",0,c5
r50,2,"^Submitted__bVia$","""Phone""","",0,c5
r51,2,"^Service__bArea$","""General__bConsulting""","",0,c5
r52,2,"^Service__bItem$","""Non__uIT__bInquiry""","",0,c5
r53,2,"^Component$","""Non__uIT__bInquiry""","",0,c5
r54,0,"^Internal__bNotes$","transferred user to their campus' Office of the
Registrar","",0,c5
r62,0,"^SHORTD$","Account Services / First Time Users","",0,c6
r63,3,"^MAIL_CC$","0","",0,c6
r64,2,"^NEWSTATUS$","""Closed""","",0,c6
r65,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution""
","",0,c6
r66,2,"^Submitted__bVia$","""Phone""","",0,c6
r67,2,"^Service__bArea$","""General__bConsulting""","",0,c6
r68,2,"^Service__bItem$","""Account__bServices""","",0,c6
r69,2,"^Component$","""First__bTime__bUsers""","",0,c6
r70,0,"^Internal__bNotes$","guided user through first time users","",0,c6
r14,3,"^MAIL_CC$","0","",0,c2
r15,0,"^Internal__bNotes$","looked up username with first and last name
confirmed account with birth date
gave username & email address
resolved","",0,c2
r55,0,"^SHORTD$","Account Services / Username Lookup","",0,c2
r56,2,"^NEWSTATUS$","""Closed""","",0,c2
r57,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution""
","",0,c2
r58,2,"^Submitted__bVia$","""Phone""","",0,c2
r59,2,"^Service__bArea$","""General__bConsulting""","",0,c2
r60,2,"^Service__bItem$","""Account__bServices""","",0,c2
r61,2,"^Component$","""Username__bLookup""","",0,c2
r71,0,"^SHORTD$","Email / Exchange / Setup","",0,c7
r72,0,"^Username$","na","",0,c7
r73,0,"^First__bName$","na","",0,c7
r74,0,"^Last__bName$","na","",0,c7
r75,0,"^Email__bAddress$","na","",0,c7
r76,3,"^MAIL_CC$","0","",0,c7
r77,2,"^NEWSTATUS$","""Closed""","",0,c7
r78,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution""
","",0,c7
r79,2,"^Submitted__bVia$","""Phone""","",0,c7
r80,2,"^Service__bArea$","""General__bConsulting""","",0,c7
r81,2,"^Service__bItem$","""Email""","",0,c7
r82,2,"^Component$","""Exchange""","",0,c7
r83,0,"^Internal__bNotes$","guided user through logging into exchange on their
mobile device with the Outlook application from the app/play store
resolved","",0,c7
r84,0,"^SHORTD$","Duo / Reverification Message","",0,c8
r85,3,"^MAIL_CC$","0","",0,c8
r86,2,"^NEWSTATUS$","""Closed""","",0,c8
r87,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution""
","",0,c8
r88,2,"^Submitted__bVia$","""Phone""","",0,c8
r89,2,"^Service__bArea$","""General__bConsulting""","",0,c8
r90,2,"^Service__bItem$","""Account__bServices""","",0,c8
r91,2,"^Component$","""Duo""","",0,c8
r92,0,"^Internal__bNotes$","sent reverification message to device
account added
resolved ","",0,c8
r93,0,"^SHORTD$","Account Services / Starter Kit","",0,c9
r94,0,"^Username$","na","",0,c9
r95,0,"^First__bName$","na","",0,c9
r96,0,"^Last__bName$","na","",0,c9
r97,0,"^Email__bAddress$","na","",0,c9
r98,3,"^MAIL_CC$","0","",0,c9
r99,2,"^NEWSTATUS$","""Closed""","",0,c9
r100,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution"
"","",0,c9
r101,2,"^Submitted__bVia$","""Phone""","",0,c9
r102,2,"^Service__bArea$","""General__bConsulting""","",0,c9
r103,2,"^Service__bItem$","""Account__bServices""","",0,c9
r104,2,"^Component$","""Starter__bkit""","",0,c9
r105,0,"^Internal__bNotes$","guided user to one.iu.edu
search create
click on create my first iu account and click start
resolved","",0,c9
r106,0,"^SHORTD$","Adobe / Creative Cloud","",0,c11
r107,3,"^MAIL_CC$","0","",0,c11
r108,2,"^NEWSTATUS$","""Closed""","",0,c11
r109,2,"^Reason__bClosed$","""Customer__bor__b3rd__bParty__bConfirmed__bResolution"
"","",0,c11
r110,2,"^Submitted__bVia$","""Phone""","",0,c11
r111,2,"^Service__bArea$","""General__bConsulting""","",0,c11
r112,2,"^Service__bItem$","""Central__bServices""","",0,c11
r113,2,"^Component$","""Adobe__b__f__bCreative__bCloud""","",0,c11
r114,0,"^Internal__bNotes$","Guided user through installing creative cloud.
directed to adobe.iu.edu
login with enterprise ID and use IU credentials for cas
download and setup creative cloud
resovled","",0,c11
### AUTOFILL OPTIONS ###,,,,,,
advanced,"[]",,,,,
exceptions,"[]",,,,,
textclips,"[]",,,,,
variables,"[]",,,,,
backup,0,30,,,,
manual,1,,,,,
delay,0,1,,,,
labelmatch,0,,,,,
overwrite,0,,,,,
vars,1,,,,,
sound,0,,,,,
voice,0,1,,,,
debug,0,,,,,
mask,1,,,,,
scale,1,,,,,
menu,1,,,,,
autoimport,0,,,,,