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SECTOR
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Learning Objectives:
**To describe the operations in the various departments in the
lodging industry
--Sarais/Inns --Condominiums
Hotels Motels
--TouristBungalows --Time Sharing
--International --Tourist Cabinets or Camps
--Dak Bungalows --All-Suite Hotels
--Commercial --Tourist Court
--Circuit House --Pensions
--Resort --Roadside Motel
--Railway Retiring Rooms --Paradors
--Rostel --Resort Properties
--Traveller’s Lodge --Camping Grounds/
--Flowing Hotels --City Motels
--Boarding House Tourist Camps
--Heritage Hotels
--Paying Guest Accommodation --Farm Houses
--Boarding Houses
--Youth Hostels --Villas/Chalet
--Eurotel
--Apart Hotel
DEPARTMENTS IN THE
ACCOMMODATION SECTOR
**Engineering department
Responsible in repairing and maintaining the plant and machinery,
water treatment and distribution, boilers and water heating, sewage
treatment, external and common area lightning, fountains and water
features etc.
**Security department
literally to protect the guests and staff of the hotel, including all of
their property. Secondarily the security departments role in a hotel is to
secure the actual premises, and the property of the Hotel itself.
Hotel security depts. usually use preventative tasks such as patrolling,
monitoring CCTV, and investigating.
**Accounting department
**Importance of Housekeeping
1. Comfort
2. Cleanliness and Hygiene
3. Privacy
4. Safety and Security
5. Décor
HOUSEKEEPING DEPARTMENT
ORGANIZATIONAL STRUCTURE
Executive Housekeeper
Executive Housekeeper
1. Pre-arrival – Reservation
2. Arrival – check-in
3. Occupancy – Stay
4. Departure – Check-out
FRONT OFFICE DEPARTMENT
ORGANIZATIONAL STRUCTURE
Front Office Manager
Assistant
Front Office Manager
Reservation Front Desk Business Center Bell Service Night Audit Transportation Telephone Operator Concierge
Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor
Valley Parker
Door Person
HOTEL CLASSIFICATION AND RATING SYSTEM
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Issues and
Trends
1. Catering to millennials
2. Technology Explosion
3. Influx of international visitors
4. Increased emphasis on health and well-being
5. Need for seamless technology
6. Sustainability rules
7. New roles for staff
Activity:
Group students. Each group will visit at least 2 hotels and compare
both in terms of market, operation, location, rating, facilities and
amenities.
References:
3G Elearning FZ LLC UAE, Hotel Management and Operations, Replica Press Pvt.
Ltd.,
Copyright 2014.