User Manual PMERSPortal 23 April 2020

Consultancy Services to establish Performance Monitoring, Rating
and Evaluation System for NHAI vendors
Guidelines and User Manual
Submitted to: National Highways Authority of India

April 2020
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Table of Contents
Introduction ....................................................................................................... 3
I. Administrator Portal .................................................................................... 4
II. Vendor Portal .......................................................................................... 36
III. Reviewer Portal ................................................................................... 44
Reviewer 1 - Assessor.......................................................................................... 46
Reviewer 2 - PIU ................................................................................................. 52
Reviewer 3 – Team Lead ...................................................................................... 58
Reviewer 4 – Expert Committee ............................................................................ 65
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User Manuals April 2020
Consultancy Services to establish Performance Monitoring, Rating and Evaluation
System for NHAI vendors
Introduction
Over the years as road construction picked up pace in the country, the portfolio of
implementation changed from Item Rate contracts to PPP projects, the scope of NHAI has
not only increased tremendously but its role has also been significantly widened. The ever
increasing scope and magnitude has warranted NHAI to adopt an outsourcing focused
model thereby engaging various parties including concessionaires, contractors and
consultants. Therefore, the performance of NHAI is significantly intertwined with the
performance of its vendors and thus it is important to ensure an objective assessment of
vendor’s performance, by applying established evaluation criteria – the proposed Vendor
Performance Evaluation Framework (VPEF).
This Vendor Performance Evaluation Framework (VPEF) will draw lessons from the
project’s experience, to be used in improving the implementation of ongoing projects and
delivery of new projects. Implementation of ongoing projects can be improved by regularly
monitoring compliance of the performance with the contract terms, identifying defects and
deficiencies in construction / implementation / execution and suggesting ways to resolve
the same and ensuring that all project deliverables meet the required timelines and be
quality compliant. Additionally, this evaluation tool can also be used as a selection criterion
during the vendor selection process for new contracts and take immediate actions against
non-performing vendors and other related matters. This process establishes a
standardized process within NHAI to identify, document communicate and compare the
performance of consultants, contractors and concessionaires within their sub-segments.
The past few years of experience have indicated that there are several concerns and issues
of quality deficiencies and inadequate responsiveness to NHAI’s requirements shown by
vendors. At the same time there have been several instances of vendor’s performances
which have exceeded NHAI’s expectations. The variety and number of such vendors as
well as their influence on overall output from NHAI makes management and performance
evaluation and monitoring of the vendors a key requirement of the overall strategy.
The VPEF has been implemented in NHAI in the form of a web based portal in which the
vendors are required to conduct a self-assessment and upload the required documents
which shall be assessed in NHAI. Subsequently, the submission will be reviewed at multiple
levels based on which a vendor rating will be generated. The rating shall be shared with
the vendor who will also have the opportunity to appeal against the generated rating to
the Expert committee.
The portal contains three modules Administrator, Vendor and Reviewer. The following
documents contain detailed navigational guidelines for each of the three modules.
Note: It may be noted that explanatory screenshots provided in the following

sections are from the testing stages and the data visible in the screenshots may
not be considered as an indicator of the project level data entered in the system.
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I. Administrator Portal
Step-1: Logging in to the system
1. Enter Login Credentials

2. Enter Captcha Code
3. Click ‘Login’
1. Use the Login credentials provided to login to the admin portal.
2. Logging in to the admin portal will direct the user to the home screen. The home screen
contains the dashboard, which provides a quick overview on number of vendors,
reviewers and projects being managed by the system.
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Step-2: Changing Password

1. The user can change the password by clicking on the profile icon on the top right corner
of the home screen.
Click on profile icon
2. The user needs to click the ‘Edit Profile’ option in order to access the password change
screen of the portal.
Click ‘Edit Profile’ option to access

the password change screen
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1. Add Old and New Passwords

2. Confirm New Password
3. Click ‘Save’
3. The user needs to enter the old password, the new password and confirm the new
password.
4. The user should then click the “Save” button.
5. On clicking the button, the password will be changed and the system will redirect the
user to the dashboard.
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Step-3: Adding Project, Vendor, Reviewer and Mapping

1. Click the ‘Add’ option on the dashboard to view all the add buttons.
Click ‘Add’
“Add” Dropdowns
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3.1: Adding New Project
1. Click ‘Add Project’ to create a new project.
Click ‘Add Project’
Add the project

information
2. Add details of the new project. All the entries marked by an asterisk are mandatory.
Select appropriate Vendor

Type, Contract Type and
Name of Vendor
Click ‘Add More’ to add

multiple vendors to the
Click ‘Add Project’ to add project
the new project.
3. Vendors to the project can also be added to the project by filling the vendor
information.
4. The user needs to select the vendor type and type of contract from the above indicated
dropdowns.
5. Multiple vendors can be added to a project by clicking “Add More” button and selecting
a vendor for a different category.
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6. After addition of the project information and vendor information (if available), click the
“Add Project’ button. The project will be added in the system.
3.2: Adding New Vendor
1. Click ‘Add Vendor’ button to open the vendor information form.
Click ‘Add Vendor’
2. Add the required details for the vendor, the details marked with an asterisk are
mandatory (See figure below).
Enter the vendor

information
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Click ‘Generate Login

Credentials’
3. Click ‘Generate Login’ button, the vendor will be added in the system and will receive
login credentials through email.
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3.3: Adding New Reviewer
1. Click ‘Add Reviewer’ to open the New Reviewer information form.
Click ‘Add Reviewer’
2. Add the required details for the reviewer, the details marked with an asterisk are
mandatory.
Enter the details for

the Reviewer
Click ‘Generate Login

Credentials’
3. The office type can be selected from the options in the dropdown, PIU/Location can be
filled only after selecting the office type. Employee code is the unique id provided to
the employee by NHAI.
4. Click ‘Generate Login Credentials’, the reviewer will be created in the system and will
receive login credentials through email.
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3.4: Adding Reviewer to Project
1. Click ‘Add Reviewer to Project’ to open the Reviewer-Project mapping form.
Click ‘Add Reviewer to

Project’
2. Add the required details for the project-reviewer mapping from the dropdowns.
Select Project Name
Select Assessor
Select Reviewer
Select Team
Click ‘Add Reviewer to Leader
Project’
Select all Members
of the expert
Click ‘Add Reviewers committee
to Project’
3. On selection of the evaluator/reviewer/expert committee from the dropdown, the

designation and location of the person will also appear.
4. Click ‘Add Reviewer to Project’ button to add reviewers to the project.
5. The selected Reviewers will be assigned the selected project.
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3.5: Adding Schedule
1. Click ‘Add Schedule’ to open the schedule dates/deadlines.
Click ‘Add Schedule’
Enter the details for

the Schedule
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3.6: Adding Vendor to Project
1. Click ‘Add Vendor to Project’ to open the Vendor-Project mapping form.
Click ‘Add Vendor

to Project’
2. Add the required details for the mapping.
Select Project
Name
Select Vendor
Type
Select Contract Type

Click ‘Add More’ to add
multiple vendors to the
project
Click ‘Add Vendors
to Project’
3. The user needs to select the project name, vendor type and type of contract. The user
needs to select the name of the vendor and start and end date of engagement of the
vendor with the project.
4. Click ‘Add Vendors to Project’ button for vendor-project mapping.
5. The vendors will be assigned the selected project on clicking ‘Add Vendor to Project’
button.
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Step-4: Editing Project, Vendor, Reviewer and Mapping

1. Click the ‘Edit’ option on the dashboard to view all the edit options available.
Click ‘Edit’
All edit options

available
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4.1: Editing Project
1. Click ‘Edit Project’ to open the project editing form.
Click ‘Edit Project’
2. A project can be searched by project name or project code through the search option
provided
Search option to search for any project
3. A list of all the project will be visible, against each project there is an option to edit,
suspend and delete the project.
4. To open the project editing form, click ‘Edit Project’ option for the specific projects.
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Edit the details
5. Edit details of the project, details marked with asterisk are mandatory.
6. The vendor details can also be updated through this form.
7. Click ‘Update Project’ button to update the project details.
Vendor
details can
be
updated
here
Click ‘Update Project’ to update

the project.
8. The Project details will be updated as per the new details provided by the user.
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4.2: Editing Vendor
1. Click ‘Edit Vendor’ button to open the vendor editing form.
Click ‘Edit Vendor’
2. A vendor can be searched by name through the search option provided.
Search option to search for any vendor
Click ‘Edit Vendor’ to edit

the vendor details
3. A list of all the vendors will be visible, against each vendor there is an option to edit
vendor, suspend vendor and view projects of the vendor.
4. To open the vendor editing form, click ‘Edit Vendor’ option for the specific vendor whose
details are to be edited.
5. Edit the details for the vendor, details marked with an asterisk are mandatory.
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Edit
vendor
details
6. Click ‘Update Vendor’ button to update the details of the vendor.
Add or
delete
various
types of
vendors
Click ‘Update Vendor’
7. The vendor details will be updated as per the new details provided by the user.
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4.3: Editing Reviewer
1. Click ‘Edit Reviewer’ button to open the reviewer editing form.
Click ‘Edit Reviewer’
2. A reviewer can be searched by reviewer name, phone number, email id or employee

id through the search option provided.
Search option to search for any reviewer
Click ‘Edit Reviewer’
3. A list of all the reviewers will be visible, against each reviewer there is an option to edit
reviewer, suspend reviewer, view projects of the reviewer and login as the reviewer.
4. To open the reviewer editing form, click ‘Edit Reviewer’ option for project specific
reviewer whose details are to be edited.
5. Edit details for the reviewer, the details marked with asterisk are mandatory.
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Edit details for the

Reviewer
Click ‘Update Reviewer’
6. Click ‘Update Reviewer’ button to update the details of the reviewer.
7. The details of the reviewer will be updated as per the new information provided by the
user.
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4.4: Changing Reviewer to Project

1. Click ‘Change Reviewer to Project’ button to open the Reviewer project mapping form.
Click ‘Change Reviewer to

Project’
2. A project can be searched by project name or name of evaluator/reviewer/expert

committee members through the search option provided.
Click ‘Edit Mapping’
3. A list of all the project will be visible, against each project there is an option to edit or
delete the project mapping with reviewers.
4. To open the reviewer mapping form, click ‘Edit Mapping’ option beside the project
whose reviewers are to be change.
5. Edit the mapping by selecting new evaluators/reviewers/expert committee members,

details marked with asterisk are mandatory.
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Change reviewers
for the project
6. Click ‘Update Reviewers for Project’ button to update the project-reviewer mapping.
Click ‘Update reviewers

for project’
7. The project-reviewer mapping will be updated as per the new information provided by
the user.
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4.5: Editing Schedule

1. Click ‘Edit Schedule’ button to open the schedule editing form.
Click ‘Edit Schedule’
2. A project can be searched by project name or name of evaluator/reviewer/expert

committee members through the search option provided.
3. A list of all the projects will be visible, against each project there is an option to edit
or delete the project schedule.
4. To open the schedule form, click ‘Edit Schedule’ option beside the project whose
schedule is to be changed.
5. Edit the schedule by selecting new dates/deadlines for various assessments, details
marked with asterisk are mandatory.
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Change schedule
dates/deadlines
6. Click ‘Edit Schedule’ button to update the new schedule.
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4.6: Editing Vendor to the Project
1. Click ‘Edit Vendor to Project’ button to open the vendor-project editing form.
Click ‘Edit Vendor

to Project’
2. A project can be searched by name or project code through the search option provided.
Click ‘Edit Mapping’
3. A list of all the project will be visible, against each project there is an option to edit
the project mapping with vendors.
4. To open the vendor-project mapping form, click ‘Edit Mapping’ option beside the
project whose vendors are to be changed.
5. Edit the details for the mapping, details marked by asterisk are mandatory.
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Update vendor
information in the
project
Click ‘Update Project’
6. Click ‘Update Project’ button to update the vendor-project mapping.
7. The vendor-project mapping will be updated as per the new information provided
by the user.
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Step-5: Generating Report

1. Click the ‘Reports’ button on the homepage to view the report generation options
available.
Click ‘Reports’
The report generation

options available
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5.1: Accessing Reports
1. Click ‘Score Reports or Response Reports or All Reports’ option to open the selection
pane for report generation.
Click ‘Score Reports’ or

‘Response Reports’ or
Select appropriate options
‘All Reports’
Click ‘Generate Report’
2. Provide relevant information for report generation by selecting appropriate options

from all the dropdowns.
3. Click ‘Generate Report’ to generate and download report.
4. The report will be generated as a set of files zipped together, the zipped file can be
unzipped and contained report can be read.
5. The portal also provides the option to download KPI Report separately
Click ‘KPI Report’
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6. At the end of the menu, there is an option to upload and import data in CSV file for
project, vendor and reviewer.
Click ‘KPI Report’
Click ‘Upload’
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Additional Features of the Admin Portal
1: Accessing Dashboard
1. Dashboard: it gives a view of the volume of Users and data being managed by the
system.
Click ‘Dashboard’ button to

access the dashboard screen
The dashboard shows the quantum of users

and data being handled by the system
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2: Suspending Project
1. Click on ‘Edit Projects’ button, the user will be directed to edit project page which,
contains the list of al projects.
provided
Click ‘Suspend Project’
3. A list of all the project will be visible, against each project there is an option to edit
and suspend the project.
4. Click ‘Suspend Project’ button, the system will ask for confirmation, click yes to
suspend the project.
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Click ‘Yes’
5. The project will be suspended and will not be visible in any login and will not be
available in any dropdown until activated again.
6. A suspended project can be re-activated by clicking the ‘Suspended Projects’ tab
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3: Re-Activating Suspended Projects
1. Click the ‘Suspended Projects’ tab to access the list of suspended projects.
Click ‘Suspended Projects’
Click ‘Activate Project’
provided
3. Click “Activate Project” button, the system will ask for confirmation, click ‘Yes’ to re-
activate the suspended project.
Click ‘Yes’
4. The project can now be viewed in ‘Active Projects’ list.
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4: Accessing No Reviewer-Project Mapping List
1. The list of project that are not assigned reviewers is available. To access it, click the
‘Edit Project’ tab. The user will be directed to the list of all projects.
2. Click ‘No Reviewer Mapped’ tab. It will show the list of projects yet to be assigned
reviewers.
Click ‘No Reviewer Mapped’
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II. Vendor Portal
Step 1: Logging into the system
1. The vendor shall submit the following details requested by NHAI:
• Company Reg. Name

• Head Office Address
• City
• State
• Pin Code
• PAN Number
• Contact Person
• Designation
• Mobile Number
• Landline Number
• Contact Email
• Alternate Email Address
• Category of vendor (Authority Engineer, BOT Annuity Concessionaire, BOT (Toll)
Concessionaire, EPC Contractor, HAM Contractor, DPR Consultant, Supervision
Consultant, Independent Engineer)
The vendor shall receive email credentials in email id to be used to login into the portal
1. Select PERC3
2. The vendor shall log on to www.nhai.gov.in and select PERC3
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Click YES

2. Select ‘Vendor’ option
3. Enter Captcha code
4. Click ‘login’
3. The vendor can use the credentials provided in their email ID to log into the vendor
self-evaluation portal
4. Upon first login, the vendor will be asked to mandatorily change their password.
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Step 3: Accessing the portal
1. The homepage of the portal shall provide the self-evaluation dashboard which would
contain the list of all ongoing assessments.
2. The relevant details of the ongoing assessments have been provided on the home
page such as the name of the project, start date, end date, the self-evaluation status
etc.
Table of ongoing
assessments
Category heading
3. The projects shall also be categorized on the basis of nature of contract (For
example: BOT Annuity Concessionaire, EPC Contractor, Independent Engineer etc.)
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Step 4: Beginning self-evaluation
1. The status of evaluation is visible against the project details under self-evaluation
column.
2. To start self-evaluation, the vendor can click the ‘begin’ button provided in green
colour.
Click the ‘Begin’

button to start self
evaluation
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Step 5: Filling the self-evaluation form
1. On clicking the ‘Begin’ button, the vendor shall be directed to the self-evaluation
form.
Questions have been

categorized based on
function and scope
Supporting documents to be
attached (max size 2MB)
Mandatory response such

as date, number etc.
2. There is a mandatory requirement for a response (with asterisk in red) which may
be either a date or a number, depending on the question asked.
3. The supporting documents have to be uploaded. The documents should be either a

pdf, jpg, png or doc file. Each document should not be larger than 2 MB. There is a
provision to attach multiple files.
4. Questions have been categorized into general, timelines, quality, etc. for ease of
reference.
5. The vendor also has the option to provide comments for each question.
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Step 6: Navigating the portal
Navigation buttons to move

across various questions
Save before moving to the
other question
1. To navigate from one question to another, the vendor can use ‘Previous’ and ‘Next’
buttons. However, the vendor must save the page before moving to the next by
clicking on the ‘Save this’ button.
2. Information tab shall give the details of the questions that have been answered and
recorded at a particular point in time. The green colour indicates the questions to
which response has been recorded and saved.
Information on questions
answered and saved
Go to dashboard for ongoing

assessments
3. ‘Go to dashboard’ function enables the vendor to return to the home page and see
all the ongoing assessments.
4. The vendor must click ‘Save and Submit’ at the end of answering all the required
questions.
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Save and Submit – No

further changes
allowed
5. A final confirmation page shall appear towards the end, once the save and submit
button is clicked. Once the data has been submitted, no further change is possible.
6. The self-evaluation by vendor is complete. The saved form moves to the next stage
for review.
Confirm form submission
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Step 7: Viewing self-evaluation
1. The details submitted in the form can be accessed and viewed by clicking the view
button on the home screen.
2. The vendor can then log out of the system.
Log out
View the details submitted
button
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III. Reviewer Portal
Step 1: Logging into the system
1. The reviewer shall submit the following details requested by NHAI:
• Name
• Office Type
• PIU/Location
• Designation
• Email
• Phone
• Employee Code
The reviewer shall receive email credentials in email id to be used to login into the portal
2. Select PERC3
1. The reviewer shall log on to www.nhai.gov.in and select PERC3
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Click YES

5. Click on ‘Reviewer’ option
6. Enter Captcha Code
7. Click ‘Login’
3. Enter Login Credentials received in the email, select ‘Reviewer’ option, enter captcha
cade and click ‘Login’ to login to the reviewer portal.
4. Upon first login, the reviewer will be asked to mandatorily change their password.
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Reviewer 1 - Assessor
Step-2: Accessing the Portal - Assessor
1. The homepage of the portal shall provide the details of the ongoing engagements due
for assessment.
2. Additional details of the ongoing assessments have been provided on the home page
such as the name of the project, start date, end date etc.
3. The role of the reviewer is also provided on the home page. (For example: Assessor,
PIU (RO/PD), Team Lead etc.)
Table of Ongoing Reviews
Your role
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Step-3: Accessing Evaluation/Review

1. Engagement will be available to the evaluator/reviewer for evaluation/review during
the review cycle.
2. The evaluator/reviewer can access the evaluation/review by clicking on the begin

button.
Click the ‘Begin’ button to

start Review/Evaluation
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Step-4: Starting Evaluation/Review
1. On clicking the Begin button, the assessor will be directed to the evaluation/review
form.
Vendor’s response,
uploaded files and Questions have been
comments are visible categorized based on
here function and scope
Mandatory
response (agree
or disagree with
vendor) Option to attach supporting
documents
2. The response of the vendor along with the files uploaded and comments provided are
accessible to the evaluator/reviewer. Depending on the stage of review, the previous
responses of the evaluators/reviewers are also available at each subsequent stage.
3. If there is a mandatory requirement for a response, it is marked with an asterisk in

red. For example, an assessor has to mandatorily indicate whether s/he agrees or
disagrees with the vendor.
4. There is an option to upload supporting documents. The documents should be either a

reference.
6. The evaluator/reviewer also has the option to provide comments for each question.
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Step 5: Navigating the Portal

other question
1. To navigate from one question to another, the evaluator/reviewer can use ‘Previous’
and ‘Next’ buttons. However, the evaluator/reviewer must save the page before
moving to the next by clicking on the ‘Save this’ button.
2. Once you press ‘save this’ button, a pop-up shall indicate that your response has
been recorded.
3. Information tab shall give the details of the questions that have been responded to
and saved. The green colour indicates the questions to which response has been
recorded and saved.
answered and saved
assessments
4. ‘Go to dashboard’ function enables the evaluator to return to the home page and see
all the ongoing reviews.
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5. Once the evaluator/reviewer assigns scores for all the respective KPIs and answers
questionnaire (if any), the ‘Save & Submit’ button is enabled which, can be clicked to
submit the evaluated/ reviewed scores.
Save and submit once all the

responses are complete
Click ‘Yes’ to submit evaluation/

review scores
6. On clicking the ‘Save & Submit’ button the system asks for confirmation. The
evaluator/reviewer can click ‘yes’ and submit the form.
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Step-6: Viewing Evaluation/Review

1. The performance parameters assigned by the evaluator/reviewer for each question/KPI
can be accessed and viewed by clicking the ‘view’ button on the home screen.
2. The evaluation/review is complete at this stage.
3. The evaluator/reviewer can then log out of the system.
Click on the ‘Logout’ button to

logout.
Click ‘View’ to view the assigned
performance scores for each KPI.
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Reviewer 2 - PIU
Step-21: Accessing the Portal - PIU
for assessment.
Your role
1
Step 1 (Logging into the system) common across reviewers
52
1. Engagement will be available to the PIU for evaluation/review during the review cycle.
2. The evaluator/reviewer can access the evaluation/review by clicking on the begin

button.

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1. On clicking the Begin button, the PIU will be directed to the evaluation/review form.
uploaded files and
comments are visible
here
Assessor’s response,
uploaded files and
here
Option to attach supporting
documents
accessible to the evaluator/reviewer. Depending on the stage of review, the previous
responses of the evaluators/reviewers are also available at each subsequent stage.

red. For example, an assessor has to mandatorily indicate whether s/he agrees or
disagrees with the vendor. However, there is no mandatory response for PIU.
4. There is an option to upload supporting documents. The documents should be either a

reference.
6. The evaluator/reviewer also has the option to provide comments for each question.
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other question
2. Once you press ‘save this’ button, a pop-up shall indicate that your response has been
recorded.
recorded and saved.
answered and saved
assessments
55
5. Once the evaluator/reviewer assigns scores/gives responses to all the respective KPIs
and answers questionnaire (if any), the ‘Save & Submit’ button is enabled which, can
be clicked to submit the evaluated/ reviewed scores.
Save and Submit once all the

Click ‘Yes’ to submit

the responses
evaluator/reviewer can submit the responses.
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1. The performance parameters assigned by the evaluator/reviewer for each question/KPI
can be accessed and viewed by clicking the ‘view’ button on the home screen.

logout.

57
Reviewer 3 – Team Lead
Step-22: Accessing the Portal – Team Lead
for assessment.
Your role
2
58
1. Engagement will be available to the Team Lead for evaluation/review during the review
cycle.
2. The Team Lead can access the evaluation/review by clicking on the begin button.

59

1. On clicking the Begin button, the Team Lead will be directed to the evaluation/review
form.
uploaded files and
here PIU’s response,
Assessor’s response, uploaded files and
uploaded files and comments are visible
comments are visible here
here
Mandatory response and

Comment section
accessible to the team lead.
3. Depending on the stage of review, the previous responses of the evaluators/reviewers

are also available at each subsequent stage.

red. For example, the team lead has to mandatorily provide response and comment.
5. For the calculation of scores, detailed instructions have been provided at the level of
Team Lead to capture deviations across KPIs.
reference.
60

Save before moving to the across various questions
other question
recorded.
recorded and saved.
answered and saved
assessments
61
5. Once the team lead assigns scores for all the respective KPIs and answers
questionnaire (if any), the ‘Save & Submit’ button is enabled which, can be clicked to
submit the evaluated/ reviewed scores.


review scores
evaluator/reviewer can submit the assigned performance scores.
62
1. The performance parameters assigned by the team lead for each question/KPI can
be accessed and viewed by clicking the ‘view’ button on the home screen.

logout.

63
Step-7: Vendor Feedback

The rating generated will then be visible to the vendor for giving its feedback on the same.
1. The vendor shall login into the portal using the steps detailed in the Vendor Portal
section.
2. Navigate to the project on the dashboard and click ‘Resume’.
3. The vendor shall be able to see its own response, Team leader’s comments and
rating generated.
Team Leader’s
comments
Vendor Feedback
Vendor’s response
Vendor comment
Generated score
4. The vendor will be able to give its feedback on the rating generated by rather clicking
Agree or Disagree.
5. It can also give a comment justifying its feedback to on the question.
6. In case the Vendor clicks disagree, it shall be mandatorily required to give a comment
on the response.
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Reviewer 4 – Expert Committee
Step-23: Accessing the Portal – Expert Committee (EC)
for assessment.
4. In the EC login, the rating generated by the Team Lead shall also be visible
Your role
Rating generated
33
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1. Engagement will be available to the EC for evaluation/review during the review cycle.
2. The EC can access the evaluation/review by clicking on the begin button.

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1. On clicking the Begin button, the EC will be directed to the evaluation/review form.
PIU’s response,
Vendor’s response, uploaded files and
uploaded files and comments are visible
comments are visible here
here
Vendor feedback,
uploaded files and
Assessor’s response,
uploaded files and
here
here
Team Lead’s response Mandatory response and

and uploaded files Comment section
and comments are
visible here
accessible to the team lead.
3. Depending on the stage of review, the previous responses of the evaluators/reviewers

are also available at each subsequent stage.
4. The feedback provided by the vendor is also visible to the EC.

red. For example, the EC has to mandatorily provide response and comment.
67


other question
recorded.
recorded and saved. The question numbers greyed out indicates that the vendor has
agreed to the rating on those questions
Go to dashboard for ongoing Information on questions

assessments answered and saved
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5. Once the EC assigns scores for all the respective KPIs and answers questionnaire (if
any), the ‘Save & Submit’ button is enabled which, can be clicked to submit the
evaluated/ reviewed scores.

review scores
evaluator/reviewer can submit the assigned performance scores.
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1. The performance parameters assigned by the team lead for each question/KPI can be
accessed and viewed by clicking the ‘view’ button on the home screen.

logout.

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Consultancy Services to establish Performance Monitoring, Rating

and Evaluation System for NHAI vendors

Guidelines and User Manual

Submitted to: National Highways Authority of India

Note: It may be noted that explanatory screenshots provided in the following

Step-1: Logging in to the system

1. Enter Login Credentials

1. Use the Login credentials provided to login to the admin portal.

Step-2: Changing Password

Click on profile icon

Click ‘Edit Profile’ option to access

1. Add Old and New Passwords

4. The user should then click the “Save” button.

Step-3: Adding Project, Vendor, Reviewer and Mapping

3.1: Adding New Project

1. Click ‘Add Project’ to create a new project.

Click ‘Add Project’

Add the project

Select appropriate Vendor

Click ‘Add More’ to add

3.2: Adding New Vendor

1. Click ‘Add Vendor’ button to open the vendor information form.

Click ‘Add Vendor’

Enter the vendor

Click ‘Generate Login

3.3: Adding New Reviewer

1. Click ‘Add Reviewer’ to open the New Reviewer information form.

Click ‘Add Reviewer’

Enter the details for

Click ‘Generate Login

3.4: Adding Reviewer to Project

1. Click ‘Add Reviewer to Project’ to open the Reviewer-Project mapping form.

Click ‘Add Reviewer to

Select Project Name

3. On selection of the evaluator/reviewer/expert committee from the dropdown, the

4. Click ‘Add Reviewer to Project’ button to add reviewers to the project.

5. The selected Reviewers will be assigned the selected project.

3.5: Adding Schedule

1. Click ‘Add Schedule’ to open the schedule dates/deadlines.

Click ‘Add Schedule’

Enter the details for

3.6: Adding Vendor to Project

1. Click ‘Add Vendor to Project’ to open the Vendor-Project mapping form.

Click ‘Add Vendor

2. Add the required details for the mapping.

Select Contract Type

4. Click ‘Add Vendors to Project’ button for vendor-project mapping.

Step-4: Editing Project, Vendor, Reviewer and Mapping

All edit options

4.1: Editing Project

1. Click ‘Edit Project’ to open the project editing form.

Click ‘Edit Project’

Search option to search for any project

Click ‘Edit Project’

Edit the details

6. The vendor details can also be updated through this form.

7. Click ‘Update Project’ button to update the project details.

Click ‘Update Project’ to update

4.2: Editing Vendor

1. Click ‘Edit Vendor’ button to open the vendor editing form.

Click ‘Edit Vendor’

2. A vendor can be searched by name through the search option provided.

Search option to search for any vendor