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Accessibility
Verizon Wireless,
Corning Inc.
&Qualcomm
Incorporated
Avnet Technology
Future Alliance
Lenovo
Business Model Canvas
Motorola has come up with products such as Droid and Moto X, which are more
technologically advanced with Google android high operating system, high resolution camera
and AMOLED screens. These products are directed at premium market to create a
differentiated image of the product and to be able to compete with phones like Samsung and
Apple unlike Moto G and Moto E which is aimed at lower end market priced at around $100
to $200.
Although profitable, this segmentation strategy does not set the Droid apart from other
Smartphone’s that are also marketed towards the same consumer. The Droid by Motorola
product line is positioned and advertised as functional for both work and home, as the
company has realized that a narrow segment can limit its future mass market appeal.
Customer relationships:
Personal Assistance in stores: Motorola provides personal one to one interaction with
customers. The employees personally attend each customer and help them resolve
Live Chat Online: Motorola Mobility provides 24/7 online live chat service to its
My repair and return center: Motorola has “My Repair and Return Center” where
phones with technical issues are repaired or can be return & replaced with a new
product.
Email Support: email support with the fastest reply usually within one business day.
Twitter allows customers to give their feedback and post their problems with the
devices. This allows interaction which makes the customers feel more involved.
Value Proposition:
Motorola Mobility makes sure that it integrates its patents and copyrights (intellectual), with
great physical attributes (hardware specs, battery life, fluent OS incorporation, etc), backed
manufacturers on an equal footing and providing the best logistics and support) and R&D
(new technological innovations – first 1080p display phone, Project Ara, etc.) to provide the
consumers with the best possible value and the best experience.
coming to market with its very own smart-watch, Moto 360 featuring the one and only
device to sport a circular touch screen and one of the first few devices to use the newest
Customization: The Moto Maker gives the users the ability to customize their devices to
their hearts content. No longer are the users bound by what manufacturers provide, they
can customize their Motorola devices from choosing the color to selecting trim levels and
boot animations.
Design: Motorola fixed its issues to design and build robust devices sporting cool, slick
minimalistic designs and also giving the users the ability to modify if needed.
OS Updates: Being closely linked with Google, Motorola devices are the first ones after
Price: Off-contract prices for the devices are very low and offer great ‘bang for the buck’
Risk reduction: Moto X, Motorola’s flagship phone, is being offered to customers for a
trial of two weeks for a penny thus reducing the customers risk in selecting a phone.
Accessibility: Motorola’s new devices [Moto G, Moto E] are free on contract and are
available on all carriers thanks to their good relationship with US carriers making the
Key Partnership
Strategic Alliance:
Arris Group: purchase Motorola Mobility's cable modem and set-top box business
IBM and Orcle: streamlining the supply chain with real-time inventory management,
802.11 environments.
SAP: technology to reduce cost, improve performance and gain the agility through
Verizon Wireless- (Motorola’s biggest customer), Corning Inc.- (for Gorilla Glass),
Solutions.
Future Alliance:
Lenovo: already acquired Motorola’s large alliance IBM and on the verge of
acquiring Motorola Mobility. This will provide Lenovo easy entry in USA mobile
Cost structure
Cost Driven:
serve price sensitive customers. It falls under low-end market since this phone costs
Value Driven:
Moto X being a flagship phone is a premium phone which cost more and is
Motorola Mobility is licensing the Reference Design Kit from Comcast for its set up
development cycle. The Comcast RDK is a pre-integrated software bundle that creates
a common framework for powering two-way, IP or hybrid set-top boxes and video
gateway devices
R&D expenditure:
Motorola’s R&D spending has been decreased in the past few years but still they have
been investing a decent amount to reach out its goals. It was said that Motorola’s main
mistake was that it uses other companies operating system for its phone so they are
trying to significantly raise their spend in making their own operating system like it
Outsourcing cost:
million deal, Flextronics took over management and operation of Motorola's factories
Key Resources:
Physical:
High-quality Motorola phones which are recently providing high security like the use
of Biostamp Electronic Tattoo, durability against several hazards on daily usage, long
battery life, and much more but above all it gives the users an amazing “smart-phone”
experience and are extremely user friendly.
Intellectual: its patent and copyrights, however most of them have been sold out to Google
Co.
Human: Motorola Mobility’s most prime resource is its employees who are dedicated and
motivated towards achieving company goals, through experts who are innovative in
technology, knowledge management. In addition, administrators who have abilities that suits
company future govern Motorola Mobility. These administrators are very talented and
acquire the required skills in technology and general electric, as it requires human resource to
come up with a device which could compete with other smart phones not only in terms of
tangible product but also in terms of intangible items like software, apps etc.
R&D: Motorola Mobility’s R&D sector, which specializes and presents with high-tech
innovations, and now as it is under Google’s authority there can be much more to expected
than before and already some sparks can be seen in its new product Moto X.
Key Activities
Platform: Motorola needs to continuously upgrade its smart phones, and come up
with new android software, and application. It needs to keep up with the different eco
system.
Apps developer/ app development: The smart phone industry in not dominated by
just the product, but the functionality that it provides, that is the apps and software’s.
Production: Motorola Mobility hardware production dominates the market, although
it has a very limited product line.
Channels:
Besides it is also close to the company's service and repair operations in Mexico. The factory
will be owned and run by Flextronics International Ltd., a Singapore-based contract
electronics manufacturer that has had a long relationship with Motorola. Assembly accounts
for relatively little of the cost of a smart phone. The cost largely lies in the chips, battery and
display, most of which come from Asian factories.
Revenue Streams: Basically Motorola Mobility's smartphones generates its revenue from main two
ways:-
1. Asset sale: User buys cell phones from a wide offered range of products like MotoX, Moto E,
Moto G and Droid. There are also other accessories contributing to their revenue streams
just like their newly offered Smart watch which is Moto 360.
2. Motorola Software and UI : Inthis portion the revenue is mainly generated from the
software and user interfaces that are produced by Motorola.
There could be another way of revenue stream for Motorola which is licensing as Motorola Mobility
Holdings Inc. (MMI) demanded $4 billion a year in patent royalties for use of technology critical to
functioning of the Xbox video-gaming system from Microsoft Corp. But that didn’t work out as
Microsoft and Apple Inc., which has its own patent battles with Motorola Mobility, have both filed
complaints with the European Union accusing the handset maker of misusing its patents on
standard-essential technology.