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Change
Healthcare

© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Our Vision Our Values: The Foundation of Our Culture

Inspiring
a Better
Healthcare
System.

Pursue Purpose Include All
We’re here to make We celebrate different
healthcare work better. ways of thinking and know
The opportunity to help that great ideas can come
improve a person’s life from anywhere. By bringing
propels us forward. diverse perspectives
together, we push ourselves
to continue to learn, to
stay fresh and refreshed.
Champion
Earn Trust Innovation Be Agile
We act with integrity, and We move fast and advance We equally focus on speed
are accountable for our with a visionary approach and stability which enables
actions, working hand-in- and a pragmatic eye, turning us to be both reliable
hand with our customers today’s brainstorms into and nimble as we adapt
to create productive and tomorrow’s solutions. quickly, get things done,
valued partnerships that and never stop searching
lead to success for all. for the best answer.
Healthcare Technology:
A Leader in Our Industry

Change Healthcare is one of the largest (recently) public

healthcare technology companies providing data and analytics
driven solutions and services to improve clinical, financial and
patient engagement outcomes.

Change Healthcare has:

• 14,000 team members.

• 110locations throughout the U.S. and Puerto
Rico, plus locations in Canada, Australia, England,
Ireland, Israel, New Zealand, and Singapore.
• MajorU.S. Locations include: Nashville, Atlanta, Boston, King of
Prussia, Lombard, and two offices in the San Francisco area
Significant Presence:
Across the United
States and Around
the Globe

We are located in 30+

states within the U.S., as
well as Puerto Rico.
Internationally, we operate
in Australia, three Canadian
provinces, England, Ireland,
Israel, New Zealand,
and Singapore.

© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Our Leadership Team: Diverse Talent with Deep and Broad Experience

Balaji Thiagarajan August Calhoun

Interim EVP, R&D/IT & CIO EVP & President,
Sales & Operations

Kris Joshi Rod O’Reilly

EVP & President, EVP & President,
Network Solutions Software & Analytics

Luyuan Fang Neil de Crescenzo Fredrik Eliasson

EVP, Chief AI Officer President & CEO EVP & Chief
Financial Officer

Thomas Laur Loretta Cecil

EVP & President, Technology EVP & General Counsel
Enabled Services

Linda Whitley-Taylor W. Thomas McEnery

© 2019 Change Healthcare LLC and/or one
EVP of its subsidiaries. 
& Chief All Rights Reserved.
People Officer EVP & Chief
PROPRIETARY & CONFIDENTIAL Marketing Officer
Key Healthcare Trends We Impact: Making a
Difference Across the Healthcare Ecosystem

Growth of Higher
Wasteful Risk Patient Shift to Value- Increasing Proliferation of
Spending Populations Based Care Consumerism Healthcare Data

• U.S. healthcare • 41% enrollment • Model shifting to • HDHPs have grown • Unprecedented rise
expenditures in Medicare incentivize value 12% annually in HD data (>2,300
expected to grow Advantage by 2027 and quality since 2012 exabytes by 2020)
from $3.5T in 2017
• > 65 population • Need for enhanced • Need for • Solutions needed
to $5.7T by 2026
growing 34% documentation, personalized to utilize data and
• 30% of U.S. annually (3-5x robust data and solutions and cost, identify insights that
healthcare spending HC spend vs < sophisticated quality, transparency, improve outcomes
is estimated to 65 population) analytics and decision and decrease costs
be wasteful support tools

Source: National Academy of Medicine; Office of the Actuary; U.S. Census Bureau; Congressional Budget Office; America’s Health Insurance Plans; Centers for Medicare & Medicaid Services
Our Business: Dynamic
and Comprehensive
Services and Solutions We offer our customers more than 150 solutions and services,
We create and leverage technology solutions that help and many of those have multiple products within the solution
our customers succeed in improving all aspects of the
healthcare system. or services set.

Our solutions and services are organized in three business units.

Our Solutions
Engagement
Help Payers and Providers to better engage with members and
patients to achieve improved patient experience and satisfaction.

Financial 00865

Help Payers and Providers with cost control and revenue

enhancement to reduce costs and improve profitability.

Clinical
Technology Enabled Software & Analytics Network Solutions
Help Payers and Providers with clinical operations and care Services
management to drive better patient outcomes, increased
efficiency, reduced costs, and more
satisfied clinicians.

© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Technology Enabled Services: Expands
Capacity and Improves Patient Experience

Revenue Cycle Management

Services for Health Systems Patient Billing & Statements

What It Does: What It Does:

• Outsourcing services like eligibility and • Helps create, multi-channel, personalized
enrollment, billing, AR management, coding, statements designed via design thinking to
self pay collections and more help providers help expedite patient payment collections
optimize reimbursement and mitigate and improve the patient experience
regulatory risk.
• Manages high-risk patients efficiently
How it Helps:
How it Helps:
• Improve their revenue cycle
• Accelerate outbound billing and
and decrease denials.
faster patient payments
• Reduce cost to collect
• Decrease customer service calls
• Free up staff resources and facility space
• Improve patient experience, thus
to be redeployed for higher-value efforts
increasing patient satisfaction
© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Software & Analytics: Facilitates Efficiency and Connectivity

Assurance Reimbursement InterQual® Utilization Enterprise Imaging

Management™ Solution Management Solution Solutions

What It Does: What It Does: What It Does:

• An analytics-driven claims and remittance • Follows best practices in patient care • Enables physicians and hospitals to
management tool efficiently manages all access, manage, and share data to
• Facilitates prompt medical reviews
types of payer claims, including commercial, facilitate efficient, best-practice care in
and authorizations from payers
Medicare, Medicaid, and Worker’s radiology and cardiology services
so patient care isn’t delayed
Compensation, in one integrated system
• Manages high-risk patients efficiently How it Helps:
How it Helps: • Our imaging solutions are used by the
• Reduce payment obstacles How it Helps: majority of large hospital systems to read,
• InterQual criteria is used by most providers report, store, and transmit Diagnostic
• Improves cash flow
and payers in the US to determine what Images for Radiology, Cardiology and
• Optimizes staff productivity type of care is medically necessary other imaging intensive disciplines.
These tools are used to decide what
are the next steps in a patients care

© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Network Solutions: Connects Multiple
Constituents to Share Important Data

Payment MedRx™ Network

Solutions Solutions

What It Does: What It Does:

• Provides payers with the ability to pay
providers efficiently via electronical network
• Provides payer members with capabilities
to manage their payments for premiums
and, electronically to providers
How it Helps:
• All healthcare constituents (payers,
providers and consumers) manage effective
payments for healthcare services
• Allows pharmacies to use existing pharmacy
systems to submit medical claims
• Manages high-risk patients efficiently
How it Helps:
• Facilitates the process, enabling the full
payment to be received for services provided

© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Change Healthcare Is an Integral Part of U.S. Healthcare:
We’re Making an Impact in Multiple Ways

A Snapshot of Our Impact

3,300+
900,000 Facilities using
Physicians Imaging Solutions
Customer Data &
Insights
33,000
Outcomes
$1 Trillion
Pharmacies Healthcare Claims
Payers

118,000 14 Billion
Dentists Healthcare
Transactions
Providers Consumers

600 1 in 3
Laboratories
U.S. Patient
Records

5,500
Hospitals Connectivity 2,200
Payer Connections

Leading analytics solutions Pervasive network providing insights Leading payer and provider relationships
© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Being a Leader at
Change Healthcare:
Our Competency Model

Drive Navigate Align

Drives Results Courage Embraces Differences
We drive toward excellence in everything
we do by achieving results, meeting our Ensures Accountability Nimble Learning Fosters Teamwork
commitments, and keeping customers first.
Customer Focus Advances Innovation Communicate Effectively
We navigate through challenges by speaking
up, being committed to learning, and finding
new ways to be successful and push forward.
We align to our values by embracing our
different perspectives, supporting team effort,
and communicating our needs effectively.
© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Why I Chose Change Healthcare: Testimonials From
Leaders Who Have Joined Our Team

“ I was inspired by the

leadership team and
their passion for applying
“ I chose Change Healthcare because
of the drive and personal focus of the
leadership team to grow a business
“ Change Healthcare
operates one of the
largest financial
innovations such as AI to solve that will improve healthcare. I felt management platforms
connected to their purpose.” for US healthcare. We
some of the most complex
are well positioned to
problems in healthcare.” Tina Eller, SVP RCM - TES
innovate and disrupt
Tracy Byers, SVP Enterprise Imaging & Solutions healthcare by providing
transparency and

“Our Vision and Purpose were

two of the many reasons I chose
value based care
through our network,
“ With one of the largest connectivity
networks in the healthcare industry, no
other company has the breadth, depth
to join Change Healthcare. I
come to work each day knowing
data, analytics and AI
assets.”

and relationships to innovate and drive our solutions not only create a Balaji Thiagarajan, SVP

improvements in cost and quality of better patient experience, we Enterprise Platform

Engineering, Interim CTO
care. This was a no brainer for me.” also improve people’s lives!”
Faisal Mushtaq, SVP & GM – Clinical Networks Shawn Lewis, SVP, Sales Operations

© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
What Are the Essential Skills Needed to Succeed at Change Healthcare:
The Innovation Framework Provides a Platform for Skill Development

What Is It? Defining/Designing “The Right Thing” Building “The Right Thing” Right
A means of collecting
together the methods,
techniques & tools that
enable Change Healthcare RESEARCHING NEEDS SOLVING & VALIDATING OPTIMIZING & TUNING DEVELOPING AUTOMATING
to practice innovation. It
also illustrates how these
methods relate and, most
importantly, why we use
them. It includes seven
methods and mindset (i.e.,
skillsets and mindset).

DESIGN THINKING/JOBS-TO-BE DONE EXPERIMENTATION AGILE DEVOPS

TEST
EMPATHIZE DEFINE PROTOTYPE/ EPICS &
IDEATE DESIRABILITY SPRINTS SUBPROCESS SUBPROCESS
MVP TEST & LEARN/ STORIES
USABILITY MULTI-VARIATE

LEAN STARTUP ARTIFICIAL INTELLIGENCE

© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Supporting Our Team:
Comprehensive Tools
and Resources for Career
Development
Benefits Talent Management & Culture
• Health Plan choices
• Medical and Prescription Drug Plans
• Best Doctors Business Resource Career Development
• Teladoc Groups Center
• My Healthy Changes
• Dental and Vision
• Life and Disability Insurance
• Health Savings Accounts (HSA) Executive & Leadership Communities
• Flexible Spending Accounts (FSA) Development of Practice
• Paid Time Off, Holidays
• Volunteer Time Off
• 401(K) Plan
• Educational Assistance Change Healthcare People Leader
• Vitality program/app University Programs
• Wellness Rebates and other programs

Access to these resources, and more are available through

the Talent Management & Culture site via PingOne.
© 2019 Change Healthcare LLC and/or one of its subsidiaries.  All Rights Reserved.
PROPRIETARY & CONFIDENTIAL
Focusing on What
Matters: Giving Back
to Our Communities
and Recognizing the
Contributions of Our Team
Volunteer Opportunities & Supporting Our Communities • A point-based program allows peers and managers to
Our values bind us together to support initiatives which recognize each other for exemplifying the right behaviors
will improve lives and promote healthier communities. and contributions that align to the company values.
• All full-time and part-time (non-seasonal) team
Partner with charitable Engage 60+ Regional
organizations on a corporate Volunteer Chairs who help members are eligible including new team members.
and local level, such as the coordinate volunteering and
Juvenile Diabetes Research participation in fundraisers. • The program allows for daily, quarterly,
Foundation, American Heart and annual recognition.
Association, Susan G. Komen,
American Red Cross, and • The program allows team members to recognize peers
Ronald McDonald House Offer team members two
Paid Volunteer Days each
at any level, in any group, anywhere in the world.
year to volunteer at an
organization of their choice.
Raise funds to support nonprofits
each year; in 2018, we raised
more than $350,000.
Support team members in
time of hardship with our
very own non-profit, Hands
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its subsidiaries.  All Healthcare.
Rights Reserved.
PROPRIETARY & CONFIDENTIAL