Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Communication: The process of sending and receiving messages (but there is more to
this)
External Communication—outside the company via formal channels. Often marketing and
public relations personnel are responsible for this. Informal outside exists when employees
interact with customers, suppliers, regulators, etc.
the process
6. Receiver provides feedback; some type of response.
do, but honesty is essential while doing so in a positive and constructive manner.
5. Commitment to Ethical Communication--
Ethics—relates to a value system of cultural beliefs; standards of conduct;
what a society deems as being right or wrong. Something may be unethical
but legal.
We all have personal ethical guidelines; concern here is for corporate ethics as
well. Key terms: ethical communication, ethical dilemmas, and ethical lapses.
It’s easy for individuals and companies to be ethical with times are good; but life
doesn’t run like that all the time.
Being “ethical” when business times are good is easy. When times get hard, high
ethical principles become more challenging. We are often faced with “ethical
dilemmas.”