Harrison M.

Smith
Cell: (801) 657-0896 | Home: (385) 276-6677
harrimsmith@gmail.com | linkedin.com/in/harrimsmith

Professional Experience

EducationAtWork, SLC UT (August 2019 - Current)

Microsoft Office Advocate
• Troubleshoot issues with Microsoft Office products
• Assist customers with managing their account, orders, current products,
troubleshoot variety of errors related to Office.
• Actively provide a beneficial experience to the customer so that they will love
Microsoft and continue use of products

Control4, Draper, UT (June 2014 - February 2019)

IT Services Analyst I, June 2015 to February 2019
• Co-managed and worked on projects that resulted in cost savings for the company
as a whole
• Managed the onboarding and offboarding processes of employees
• Successfully troubleshot and resolved user’s issues through research and diagnostic
procedures to determine the root cause and the resolution, along with proper
documentation and creating articles for common issues.
• Trained a clerk during within the last few months on how to manage the ticket
queue, troubleshot computer issues (OS and Hardware), to ensure smooth
transition and additional assistance for the Internal IT/Service Desk team.
• Managed the creation and maintained user accounts changes for rapid growing
company, including acquisitions.
• Actively communicated and collaborated with my team to ensure all issues were
resolved within a timely and efficient manner; including but not limited to network,
computer, operating system or phone related issues (Cellular and Desk)
• Achieved and maintained an in-depth knowledge of all supported systems, services
and frequent issues with their resolution.
o Supported systems such as: Dell machines, Apple machines, Microsoft
Machines, Windows 7/8/10, macOS
o Services such as: OnPrem AD, AzureAD, Office365, Okta, Barracuda,
Windows Server, Adobe, WebEx, and many more
File Clerk, June 2014 to February 2017

Murray High School, Murray, UT

Assistant Tennis Coach, January 2018 to Present
• Help develop team bonding exercises to improve overall team work and support
for one another.
• Motivated individuals to overcome their weaknesses and help set achievable goals.
• Provided critical feedback to each team member to help them grow and achieve
success.
• Develop successful and meaningful algorithms to create ladder placement.
Education

College of Engineering at University of Utah, SLC, UT

Bachelor of Science, Major in Computer Science, Minor in Cognitive Sciences, In progress

Salt Lake Community College, SLC, UT

Associate of Science with Honors, Computer Science and Information Systems 2019
Presidents List

Murray High School, Murray, UT

High School Diploma, June 2017

Volunteer Experience
Family Support Center, SLC, UT
Project Coordinator, August 2017 to December 2017
• Managed a large project with a team of 5
• Provided assistance to team members as needed, and picked up in portions of the
project to ensure that we had the project completed on time
• Maintained relations with the Family Support Center to ensure that the project was
being addressed as needed
• Assisted in the updating of new procedures, with editing the content of the
document that to best fit a standard format.

Awards and Certifications

• HDI Desktop Technician (2018)

• Certified Security Pro – TestOut Corporation (2018)
• Certified Server Pro: Advanced Services (Windows Server 2012/16) – TestOut
Corportation (2018)
• Eagle Scout Award – Boy Scouts of America (2017)
• HTML/CSS certificate – Utah State Board of Education (2016)
o 1 year of HTML/CSS education and development
• Associate Installer – Control4 Corporation (2015)
• Automation Programmer – Control4 Corporation (2015)
• Java Programming 1B – Utah State Board of Education (2015)
o 2 years of Java education and development