SYSTEM CAFEPRESSO CUBE

SYSTEM DESCRIPTION The Cafepresso Cube contains up to 48,000 capsules,

or 4,800 sleeves, of the brand’s 23 Grand Cru and
Limited Edition coffees. At 9 square metres in size,
the Cafepresso Cube can fit into a variety of settings.
The automated boutique holds up to 25,000
capsules, or 2,500 sleeves of Cafepresso Grand Cru
coffee. Outfitted with state-of-the art technology,
the Cafepresso Cube can process a personalised
order of 10 different capsule sleeves in just 20
seconds.
. While Club Members can purchase their capsules
using their Cafepresso Club card, all consumers can
access the boutique using a credit card.

After placing their orders on a touchscreen panel,

consumers can watch as robotic arms quickly
prepares their orders in a stunning show. Purchases
can be made using a credit card, while The Coffee
Shop Club Members are offered the added
convenience of using their Club card to place their
orders
POSITIVE FEEDBACK  It allows time-pressed consumers to
conveniently collect pre-ordered products
 It provides 24/7 ordering through e-
commerce platform and its Customer
Relationship Centres, where customers can
order any it’s Coffee shop products and get
advice from dedicated coffee specialists
 It prepares orders in a matter of seconds
with the help of advanced robotic system,
and can service two customers
simultaneously.
AREA OF IMPROVEMENT  Because Cafepresso Cube benefits from
technology, the company also becomes
dependent on it. When the inevitable
glitches, bugs and power failures come, you
may find yourself unable to accomplish
simple business tasks. For example, a glitch in
a credit-card processing operation will create
major headaches. A power outage might
mean long lines of grumpy customers as
clerks write up receipts by hand.
  The ability to communicate instantly with
just about anyone, anywhere can sometimes
interfere with the ordinary dynamics of face-
to-face communication. Technology may
mean fewer employees show up in person to
meetings. It may also mean fewer people in
your office, period, as employees take
advantage of telecommuting options.
Although these capabilities can actually
improve productivity in some cases, many
people find they miss the more social aspects
of a traditional company where staff and
clients showed up in person to do business.
Also on the list of potential negatives is
rather the opposite of isolation. The fact that
you and your staff are reachable 24 hours a
day, seven days a week, 365 days a year can
make for an unpleasant loss of boundaries,
as managers and clients come to expect full
service no matter the time of day or time of
year.
FINAL EVALUATION Technological advances happen every day, and
business owners such as yourself feel pressured to
keep up with the latest technology or risk losing your
competitive edge. In business, technological
innovation can take many forms, including
computerization and automation of necessary
systems and processes. Although new technologies
can be exciting and alluring, a business owner should
be familiar with both the pros and cons of
innovation.
Furthermore it is important to have state-of the art
technology in the shop in order to serve high quality
and differentiated products. Advantages of high
level technology and machines are shorter waiting
times for the customers and the ability to create a
variety of fresh, new and unique flavors.