BISHNU BORAL

CONTACT

Present Address:
Ace city Tower c , flat no- 1403
Greater noida , Noida, Uttar Pradesh
Area pin code: 201306
● Contacts No: +91-9643058767/8851865733
E-mail ID:bishnu.bs.bd111@gmail.com /bishnu.bs.bd111@outlook.com

CAREER OBJECTIVE

To be always in a commanding position my work abilities as per the global requirement and
exploring all. The opportunities with the best of the organization and be a part in the success of
the organization.

STRENGTH
Quick learning ability has an attitude to improve the effectiveness and efficiency in each
performance. Ready to accept challenges and gradually meeting same effect. To adapt to various
dynamic situations and act accordingly.

WORKING EXPERIENCE

Ienergizer ( MMT-Dom Air process)

(Assistant Team leader) from 28th Oct / Till now.

● Responsibility: To answer all the domestic airlines calls, provide the on ground resolution to the
customer, including date change, name change and refund related concern.
● Also take care the hotel post sales calls, to handle various situations.
● Full responsible for all the escalation calls and handle the supervisor call where customer looking or
next level help.

Concentrix (MMT-HDPS) (Chat, email & Voice process)

(Senior Process Associate) from 15th Sep 2016/Oct 2017

● Responsibility: To reply all customers email on a regular basis

● To check the customer issue and escalate further to next team.
●

MMT head office (MMT Travel domain)

(Senior Process Associate) 30th May 2018/ July 18
● Manage all the social media escalation

● In MMT: Manage all the flight post sales customers concern

● Also responsible for all the supervisor calls which was demanded by the customer

Qualification: 10th completed in the year of 2010 from G.B high school(JAC)
12th completed in the year of 2012 from co-operative college.
ACHIEVMENT
Got the top performer award
Got the best Employee award
Got the best advisor of the month and year award
Got the best CSAT award (for best top attendance)

COMPUTER SKILL
Diploma in Computer Technology Application (DITA), Excel, PowerPoint, internet.

PERSONAL DETAILS
Father’ name : Hare Krishna Boral
Permanent Address : Basant vihar colony, Jugsalai Jamshedpur
Pin-831006
Dist-Jharkhand
Contact no- :+91-9643058767
Date of birth - :10/07/1995
Nationality- : Indian

Religion- : Hindu
Sex- : Male
Marital Status : Unmarried