Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
COM
Connecting VU Students
FINALTERM EXAMINATION
FALL 2007 Marks: 60
MGT510 - TOTAL QUALITY MANAGEMENT (Session - Time: 150min
2)
StudentID/LoginID: ______________________________
INSTRUCTIONS
Please read the following instructions carefully before attempting any question:
• All questions are compulsory.
• This exam consists of 15 Multiple Choice Questions (MCQs) carrying 1 mark each, 5
True/False Statements carrying 1 mark each, 5 Fill in the blanks carrying 1 mark each, 3
Short Questions carrying 5 marks each and 2 Descriptive Questions carrying 10 marks each.
• For each MCQ, read the available choices carefully and select the most appropriate choice
which you consider is the correct answer, by clicking on the appropriate check box.
• For a true/ false statement, recognize the concept and answer accordingly.
• Remember not to spend too much time on any one objective type question since all objective
type questions carry equal marks; it is important to manage your time according to the marks
allocated to each question.
• Save your answer before proceeding to the next question.
• Do not click the “Finish” button while solving your paper. Once you clicked the “Finish”
button, you will not be able to access your paper again. Click it at the end of your paper. That
means you have submitted your complete paper.
• A clock is given in the exam software. Software will automatically close at the end of given
time.
• Use of mobile phone is strictly prohibited. Switch off your mobile phone during the exam.
• Failure to comply with the Supervisor’s directions will result in your test being cancelled.
Please comply with supervisor’s directions to avoid any unpleasant event.
► Top-level management
► Mid-level management
► Honesty
► Controlling
► Accountability
► Bossy
What is the only tool of the seven tools that is not based on statistics?
► Pareto Chart
► Fishbone Diagram
► Scatter Diagram
► Histogram
What portion of the QFD house explanation is where customer requirements are converted into
manufacturing terms?
► The wall
► The roof
► The middle
► The bottom
► Inadequate training
► Lack of resources
► The decision-maker
► Unethical
► Illegal
► Industrial espionage
Which of the following statements is considered true concerning the affects of global integration?
► Downturns in one country can now have a ripple effect that quickly spreads to other
countries
Which of the following statements is not true about Total Quality Management (TQM)?
► Performance
► Conformance
► Reliability
► Durability
According to Juran trilogy, quality control involves which of the following process(es).
► Crosby
► Deming
► Juran
The need to improve an organization’s financial condition correlated directly with the process of
making and measuring quality improvements.
► True
► False
Question No: 17 ( Marks: 1 ) - Please choose one
SWOT Analysis is the only step needed in the strategic planning process.
► True
► False
The concept of quality has often been defined, from a transcendent view, as innate excellence.
► True
► False
Quality materials produced by Juran have been translated into 12 different languages.
► True
► False
► True
► False
Explain the purpose of a Pareto Chart. Give an example of when it should be used.
Defend the statement that the operator of the process should be the owner and data plotter of
the control chart, as opposed to a person from quality assurance or engineer.