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LBS-CS-04-006
This case was prepared by Professor Nirmalya Kumar, Sophie Linguri and
Associate Professor Nader Tavassoli as a basis for classroom discussion rather
than to illustrate either effective or ineffective handling of a management situation.
Red Bull GmbH was founded in Austria in 1984. Figure 1: Dietrich Mateschitz
The taste and texture of the product was adapted
from the original Thai formula and it was bottled
in a slender 250-millilitre (8.3 ounces) blue and silver can (see Figure 2). It
was a carbonated fluorescent yellow liquid whose main ingredients were
taurine (an amino-acid), caffeine (about the same as in a cup of coffee),
glucuronolactone (a carbohydrate), Vitamin B and sugar. Red Bull’s retail
price was €2 per can and it sold for up to €6 in bars, much higher than
competing soft drinks. Its claimed benefits were:
To increase physical endurance, improve concentration and reaction
speed, improve vigilance and stimulate the metabolism.2
Mateschitz did not see early consumer reactions as a failure, however: “50
percent of our test group was crazy about Red Bull, and 50 percent said it
tasted terrible,” he said, “I thought, Great! You can't beat ambivalence. It's
attention, it's controversy, it's discussion that keeps a product alive.”4
testing it in California, and taking five years before the drink was distributed
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turnover.
1.6
In 2003, Red Bull’s global sales were €1.26 1.4
Austrian in 2004. Adapted from The Economist (2002) and Various Sources
clubs and bars popular with the “in-crowd”—where they approached key
individuals including DJs, bar tenders, and other trendsetters. They provided
these accounts with Red Bull as well as branded promotional items to enhance
the brand visibility. If other establishments asked to buy Red Bull, they were at
first refused.10 Sales reps then targeted shops near universities and gyms.
Dealing with individual accounts rather than big retailers had the added
advantage of being fast.
as reinforce its brand. Vending was an established way that soft drink
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manufacturers such as Coca-Cola and Pepsi had expanded sales and enhanced
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brand awareness.
morning hours. Attesting the power of this approach, Red Bull was voted as
one of the top brands in Africa and Europe in 2001 (see Figure 5).
Mateschitz believed in the importance of context for consumption of Red Bull.
Therefore, the marketing focussed on sampling and event sponsorship that
embodies the spirit of Red Bull. Mateschitz invested 35% of turnover in
marketing and sponsorship in events.13 In his words, “we don’t bring the
product to the people, we bring people to the product. We make it available and
those who love our style come to us,”14 adding, “Red Bull isn’t a drink, it’s a
way of life.”15
20%
18%
12%
10%
8%
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6%
4%
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2%
0%
Nokia Ikea Absolute Virgin BMW Orange Red Bull Guiness
Figure 5: 2001 Europe & Africa Top Votes for Brand of the Year16
While Red Bull have certainly gained out of dance music and its
attendant youth culture by selling their ‘energy-giving’ drink, RBMA is
possibly the first serious attempt by a multi-national to ‘give something
back’, or at least to cultivate a two-way relationship between culture
and commerce. So why are they doing it?
[…]
“Red Bull get a lot out of it” … “They’ve grown out of the DJ culture
and now they’re putting something back. They’ve built up a network of
people who like them for doing something right. There’s a lot of
frustration with brands doing this kind of thing wrongly, but everyone
here can see there’s a lot of effort put in, and everyone’s enjoyed it so
far. They’re not selling more cans of their product but they are getting
people to write about them in a different way. They’ve created a
Purchased for use on the IB846B Global Branding, at Warwick Business School.
generally respected. There’s no hidden agenda – the only way to make a
serious cultural statement has to be without one.”17
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invest a lot in making people become believers in the brand through hands-on
experiences.18
Figure 7: Consumer Education Teams Red Bull also gave cans to DJs
distributing Red Bull to drink while mixing in clubs. It
also left empty cans on tables in
trendy bars and pubs, as well as in garbage cans outside select nightclubs.
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Not all of Red Bull’s buzz marketing tactics succeeded. In 1996, it had a
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placement in the PlayStation racing game Wipeout 2097 (along with a number
of fictional sponsors), one of the most successful games at the time. Players
who clicked on the Red Bull icon received extra energy and improved reaction
time. This tactic, however, resulted in backlash from many players who
perceived it as intrusive.19
Student Brand Managers
Red Bull launched a programme at
universities whereby student brand managers
were hired to promote the product on campus
(Figure 8). The scheme provided students
with free cases of Red Bull and encouraged
them to throw parties, as well as to raise the
profile of Red Bull in the university press.
In addition, these brand managers reported
back to Red Bull, thus providing them with
market research. The company understood
the value of peer network as target consumers
are easily turned off by a sales approach. Red Figure 8: Recruiting Student
Bull relied on an approach that doesn't look Brand Managers in Italy
20
like a sales pitch. The scheme targets
trendsetters to be brand managers: “individual, non-conformist people, not just
ambitious types looking for work experience.”21
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The nicknames, bans, deaths and boycotts, all seemed to lend the drink its
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edginess and aura of danger. In the words of Mateschitz: “Without the old high
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school teacher telling his students Red Bull is evil – probably even a drug – it
wouldn’t seem as interesting.”24
Red Bull’s strategy was to keep the message fresh, but to keep it consistent
over time. “From the launch in Austria in 1987, we did not change anything.
We have the same communications strategy, the same tone of voice,” said
Mateschitz.25 While regional brand coaches were given flexibility to develop
programmes appropriate for their geographic region, each brand coach was
provided with a brand bible, to ensure that they understood which activities
were true to Red Bull.26 However, in order to keep the brand message fresh,
Red Bull consistently devoted resources to coming up with new ideas to
enhance its brand. In 2002, Mateschitz decided to dedicate two days a week to
brainstorming ideas for promoting Red Bull.27
The success of Red Bull and the growth of the energy drinks category led to an
onslaught of new competitors (see Figure 9 for several examples). For
example, in 2000, 23 new functional energy drinks were introduced in the UK
market alone, but Red Bull was able to hold onto 86% of the market.28 The
high industry margins29 attracted copycats from large companies like
Anheuser-Bush (e.g., 180), Carlsberg (e.g., Battery), Cadbury-Schweppes (e.g.,
Venom), Coca-Cola (e.g., Burn and KMX), and Pepsi (Amp), as well as large
retailers such as Asda (part of the Wal-Mart group) to launch its own Blue
Charge brand of energy drink.
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In some cases competitors led local markets, such as Battery which outsold
Red Bull in its native Finnish market. However, even small brands had been
able to establish competitive positions, such as the Austrian company Shark
that held the number two position in Europe.
Industry analysts were less optimistic. Now that growth in the energy drinks
market had fallen into the single digits, Red Bull faced a rather different
challenge for growth.
One potential area of growth was in increasing consumption levels. In 2002,
the highest consumption rate of Red Bull had been in Ireland at 11 cans per
person. If a similar usage rate could be achieved in the USA, for example,
where sales only averaged one can per person, then the company could
generate additional annual sales of over two billion cans in the US market
alone.31
Red Bull also faced the ongoing challenge of recruiting a new generation of
16-year old consumers each year as its first generation of consumers aged. It
Purchased for use on the IB846B Global Branding, at Warwick Business School.
their student years although probably less intensely.32 This was now more of a
challenge despite its significant investment into marketing activities, as major
competitors were similarly investing.
Some industry analysts felt that Red Bull’s product
development had been complacent in addressing these
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huge glass hangar at Salzburg airport, where it houses various exhibits, air
shows, and a collection ancient aircraft, including a DC-6 that once belonged to
Marshal Tito. The hangar also contained an upscale restaurant, Ikarus, that
featured star chefs, as well as the MayDay bar (see Figure 11).
Figure 11: Hangar-7, Ikarus restaurant and the MayDay bar at Salzburg airport
regulators. While these ads were non-mainstream and tended to reinforce the
rumours surrounding the brand, some considered them sacrosanct for a
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company that was built on a fragile bond of trust between a hero of the anti-
brand establishment and advertising-weary consumers. A mass advertising
approach could undermine Red Bull’s perceived authenticity.
In November 2004, Red Bull bought the Jaguar Formula One team in exchange
for a commitment to invest £63 million into the team for at least two seasons.
motorcycle racing. Reinforcing its sponsorship of the US motorcycle Grand
Prix, Red Bull’s presence in the world of motor racing was an attempt to
broaden the reach of its message.
Not everyone supported these more mainstream marketing tactics, however.
Some feared that if Red Bull became a sort of Austrian Coca-Cola with mass
appeal, its carefully cultivated mystique could “vanish like bubbles in the
brew.” 36 Others were less concerned and felt Red Bull was ready for prime
time.
Mateschitz was well aware of these various challenges and ready to grab the
bull by its horns. "I'm a marketing person," he said. "In the worst case, if it
doesn't work, what have I lost? Pride? Money? All those things can be
replaced. The challenge is to build a mystique."37
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Purchased for use on the IB846B Global Branding, at Warwick Business School.
funds
Current ratio 2.43 3.22 2.4 1.51 1.13 1.3
Profit margin 16.15 16.16 11.49 5.25 -0.78 -3.15
(%)
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shareholders
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funds (%)
Return on 71.58 60.27 48.78 32.35 -4.26 -13.19
capital
employed (%)
Solvency ratio 54.60 45.34 37.72 31.48 25.43 39.65
(%)
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Endnotes
1 Zenith International (2004) West Europe Energy Drinks Market Races Towards €2500
million, Press Release, 6 January 2004.
<http://www.zenithinternational.com/pr/pr.cfm?ContentID=105> (Accessed 16 June 2004).
2 Red Bull (2004) Red Bull Website: <http://www.redbull.com> (Accessed 16 June 2004).
3 Wipperfürth, A. (2003) “Speed-in-a-Can: The Red Bull Story,” San Francisco: Plan B.
<www.plan-b.biz/pdf/Speed_In_a_Can.pdf> (Accessed 4 June 2004).
4 Lidsz, F. (2003) “The New Extreme: Austrian Marketing Maverick Dietrich Mateschitz
Found,” SI Adventure Outdoor Sports website.
<http://sportsillustrated.cnn.com/features/siadventure/30/new_extreme> (Accessed 3
September 2004).
5 Wipperfürth, A. (2003) “Speed-in-a-Can: The Red Bull Story,” San Francisco: Plan B.
9 Corts, K.S. and D. Freier (2003) “Judo in Action,” HBS Case 9-703-454, Cambridge:
Harvard Business School Publishing.
10 Hein, K (2001) “Bull's Market - the marketing of Red Bull energy drink,” Brandweek, 28
May 2001.
11 “Bull hitches chocolate lift,” Hospitality Magazine online, 4 July 2003.
<http://www.hospitalitymagazine.com.au/articles/b9/0c017fb9.asp> (Accessed 3 September
2004).
12 Wipperfürth, A. (2003) “Speed-in-a-Can: The Red Bull Story,” San Francisco: Plan B.
<www.plan-b.biz/pdf/Speed_In_a_Can.pdf> (Accessed 4 June 2004).
13 “Selling energy,” The Economist online, 9 May 2002.
<http://www.economist.com/people/displayStory.cfm?story_id=1120373> (accessed 2 June
2004).
14 Ibid.
15 Wipperfürth, A. (2003) “Speed-in-a-Can: The Red Bull Story,” San Francisco: Plan B.
<www.plan-b.biz/pdf/Speed_In_a_Can.pdf> (Accessed 4 June 2004).
16 Rusch, R. (2002) “Apple Shines: 2001 Brand of the Year Results,” Brand Channel Website,
4 March 2002. <http://www.brandchannel.com/features_effect.asp?id=82> (accessed 16 June
2004)
17 “Red Bull Music Academy,” (2003) IDJ Magazine online, Iss. 33, September 2003.
<http://www.i-dj.co.uk/features/featurespage.php?ID=36&page=2> (accessed 16 June 2004).
18 Wipperfürth, A. (2003) “Speed-in-a-Can: The Red Bull Story,” San Francisco: Plan B.
<www.plan-b.biz/pdf/Speed_In_a_Can.pdf> (Accessed 4 June 2004).
19 Ibid.
20 “Students: We shall not be moved,” (2004) Europe Intelligence Wire online.
<http://premium.hoovers.com/subscribe/co/news/detail.xhtml?COID=101316&ArticleID=NR2
0040603670.4_3474006fc7c3d0a7> (accessed 4 June 2004).
21 Ibid.
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22
Chaundy, B. (2001) “Red Bull: Raging Success,” BBC News online,
http://news.bbc.co.uk/2/hi/uk_news/1437154.htm (accessed 2 June 2004).
23
Wipperfürth, A. (2003) “Speed-in-a-Can: The Red Bull Story,” San Francisco: Plan B.
<www.plan-b.biz/pdf/Speed_In_a_Can.pdf> (Accessed 4 June 2004).
24
Corts, K.S. and D. Freier (2003) “Judo in Action”, HBS Case 9-703-454, Cambridge:
Harvard Business School Publishing.
25
Jones, A. (2001) “Extreme sports and clubbers fuel energetic rise” FT.com, 22 November
2001 <http://www.ft.com>(accessed 12 April 2002).
26
Wipperfürth, A. (2003) “Speed-in-a-Can: The Red Bull Story,” San Francisco: Plan B.
<www.plan-b.biz/pdf/Speed_In_a_Can.pdf> (Accessed 4 June 2004).
27
“Selling energy,” The Economist online, 9 May 2002.
http://www.economist.com/people/displayStory.cfm?story_id=1120373
(accessed 2 June 2004).
28
Chaundy, B. (2001) “Red Bull: Raging Success,” BBC News online,
32
“Selling energy,” The Economist online, 9 May 2002.
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<http://www.economist.com/people/displayStory.cfm?story_id=1120373>
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