UNIT :3 GIFTS OF YOUTH

1-Vocabulary
Adjective Noun Adjective Noun
Patient …………… Self-confident ………………

……………… Independence
Energetic ……………
Autonomy …………………
…………… Optimism
…………….. Co-operation
Vital ………….
responsible …………………..
…………… Imagination …………. Intelligence

2-INSERT THE RIGHT WORD FROM THE LIST.

Voice – lifeblood – independence – co-operative

a-Youth are ____________a country and represent the most active and vital
force in its development.
b-Youth need to _______________their opinions because they have so
much to say about social problems.
c-Karim, our classmate, is known to be very ___________. He works well
with us.
d-The youth need their _____________ in order to grow into _____________
adults.
3-PUT THE WORDS BETWEEN BRACKETS IN THE CORRECT FORM.

a-Youth need to develop a sense of (responsible) _______________.

b-My sister is very (patience) _______________.She lives calmly.

c-Famous people are less (sociability) _____________.

d-His (ambition) ___________personality has helped to be famous

COMMUNICATION : MAKING AND
RESPONDING TO COMPLAINT
READ THE FOLLOWING DIALOGUE .

Client :I am sorry but this pizza is too salty.

Waiter :we are really sorry.We can change it.

Customer : I have a complaint about this phone.It is out of action.

Sales manager :We apologize for this.This will never happen.

Student : I don’t know how to say it but some pages are missing in this book.

Bookshopper:We are deeply sorry.

MAKING A COMPLAINT Responding positively Responding negatively

Sorry but …………………. 1-I am so sorry, but 1-Sorry there is nothing we

this will never occur / can do.
2-I am afraid there is nothing
I have a complaint ………….. happen again.
we can do.
2-I'm really sorry.
I don’t know how to say it but
3-sorry this will
Excuse me but………………… never happen again.

I want to complain about

1-You lent your Ipad to Your friend but he didn’t give it back to you .(make a
complaint)

…………………………………………………………………………………….

2-You didn’t deliver the pizza on time(respond to complaint).

3-Write a dialogue between a patient and doctor .The doctor didn’t respect
the surgery deadline.

GOOD LUCK!