Business Communication and general communication are two major

branches of communication. When we exchange information unrelated to

business, it is called general communication and when information related to
business is exchanged among business people, it’s called Business
Communication. The methods, process, types and principles etc. of Business
Communication remain almost same with those of general communication.
The basic differences lie in their objectives, styles and areas of application.
The differences between Business Communication and General
Communication are shown below form different viewpoints:

Business Communication and general communication

1. Business Communication deals with only business related

information and General Communication deals with the information
except business.
2. Business Communication It is more formal, direct and well organized
and General Communication It is less formal, indirect and not well
organized.
3. Business Communication uses certain formats to convey message
and General Communication uses different formats according to the
will of the communication.
4. Business Communication There is no scope of using personal
feelings or emotions or opinion in business messages and General
Communication is Personal feelings, emotions and opinions take
most of the part of general communication.
5. Business Communication It always deals with practical information
and General Communication Sometimes general communication
may contain factious information.
6. Business Communication is impartial and objective while General
Communication It may be partial and subjective.
7. The purpose of every message in business communication is to elicit
certain action while General communication may be done just to
inform the parties about certain matters.
8. Business Communication frequently makes use of analytical tools
such as tables, charts, graphs, photos, diagram etc while General
Communication pays little or no attention to these analytical tools.
9. General Communication is done for general or personal affairs while
Business Communication is for Business related messages to
frequently persuade the employees, customers or clients to do
certain job and.
10. Business Communication Feedback is more important here
because the success of Business Communication largely depends
on it and General Communication Feedback is not so important here
in all cases.
11. Business messages are kept as legal evidence and Personal
messages in General Communication are not always considered as
legal evidence.