Facultatea______BA______________

(cadrul didactic va indica facultatea la care a elaborat testul )

Specialitatea _____BA_____________
(cadrul didactic va indica specialitatea la care a elaborat testul )
Test de evaluare Nr. ___
Nivelul _B1________
Disciplina Engleza de afaceri Varianta II____ Aprobat: Şef - departament
Numele, prenumele „LimbiModerne” ______________
Sîmboteanu Alexandra Anul universitar 2020-2021 Gh. Moldovanu, prof. univ., dr. hab.
Grupa CON 192 semestrul I Elaborat: _Apachita Svetlana_
Data___________________________ (Numele, prenumele,
postul)
_________________
(Semnătura)
Task I. Reading Comprehension. Read these texts and answer these questions.
Robert McHenry, chief executive of OPP, the Oxford-based business psychology
consultancy, says that some organisations may be hiding conflicts that should be out in the
open. "Clients sometimes tell us that their biggest problem is the lack of conflict in their
organisations," he says. "They say that senior leaders create a culture where people prefer
to 'keep their head down' and not offer feedback or ideas: conflict damages performance."

OPP recently surveyed 5,000 employees in Europe and America to find out about their
experience of conflict at work. They found that, on average, each employee spends 2.1
hours a week- roughly one day a month dealing with conflict in some way. Most managers
find this difficult to manage. Some, but not enough, receive training in the kind of
communication skills that can help to resolve conflict. It's not all bad news.

According to another piece of new research, conflict might offer the chance to improve your
company's performance. Early results from the research point to the role of successfully managed
conflict in the development of effective corporate strategy. In their work with international
businesses, the London-based consultancy Cognosis has found that managers who deal with
conflict successfully will get better performance from their staff. Conflict should be managed,
Cognosis has found. In open corporate cultures, employees feel able to challenge senior managers.
Indeed, so managers will actively ask them for their views. " One of the characteristics of effective
leaders is their ability to both challenge others and be challenged themselves in a positive way,"
says Richard Brown, managing partner at Cognosis.

1.Do companies like arguments, or do they try to avoid them?

The companies try to avoid the arguments and create a culture where people don,t say their
opinions and offer a feedback.

2.How are the managers and the leaders expected to behave?

The expected from managers and the leaders are to give employees the possibility the say
their views and the ability to both challenge others and be challenged themselves in a good
way.

3.How can companies benefit from disagreement?

Disagreement might improve company’s performance and create a effective corporate

strategy and also managers who can handle the disagreement successfully will get a better
performance from their staff.

Task II. Listening Comprehension (20 p.)

A Listen to a telephone conversation between Noemi Scrivener and Michio Yamada.
Choose the best answer – a, b or c – to the questions.
0 How does Noemi begin the conversation?
a) She asks Michio how he is.
b) She asks to speak to Michio.
c) She asks Michio who he is.
1 What did Noemi do earlier this week?
a) She e-mailed Michio some questions about the contract.
b) She posted the contract to Michio.
c) She spoke with Michio on the phone about the contract.
2 What does Michio say about the contract?
a) He received it earlier this week.
b) He received it this morning.
c) He received it yesterday.
3 What has Michio done with the contract?
a) He’s signed it.
b) He’s posted it back to Noemi.
c) He’s copied it.
4 What’s going to happen on 15th March?
a) Noemi is going to Japan.
b) Michio is going to Hungary.
c) Noemi will send a schedule to Michio.
5 How long will Michio stay in Hungary?
a) Three days
b) Three weeks
c) Three months
B Listen to a conversation with Noemi, Michio and Maria Slater. Decide whether the
statements are true or false.
0 Michio has just arrived in Hungary. T
6 Noemi asks Michio about his journey. T
7 This is the first time he has seen Noemi face-to-face.F
8 Michio has met Maria before.F
9 They’re going to take a taxi to Michio’s hotel.F
10 Michio is ready for some rest.T
Task III: Writing Production (50 p.)
Your company is a chain of retail shops. You sell high-quality cases for electronic devices.
You have been contacted by Case Studies, a manufacturer of luxury mobile phone cases.
Read the notes. Then write a report (140–160 words) for your board of directors. Use the
format.
• Luxury mobile phone cases
• Possibility of exclusive distribution
• Offering relatively low discount but popularity of their cases would mean high sales
volume
• Have been in business for 25 years – cases very successful with businesspeople
• New leather cases for smartphones very fashionable and popular
• Market research = big interest in these products in our markets
CS’s high-quality = good fit in our product range

This report will look at:

• the …
• the advantages
• recommendations for …
Findings
1 Case Studies have been …
2 Their new leather …
3 Market research shows …
Conclusion
Recommendation

95 – 100 = 10 75 – 84 = 8 55 – 64 = 6 35 – 44 = 4 15 – 24 = 2

85 – 94 = 9 65 – 74 = 7 45 – 54 = 5 25 – 34 = 3 0 – 15 = 1

Luxury mobile phone cases

 Product Report

for board of SPL directors

Executive summary:

We have been contacted by Case Studies, a manufacturer of luxury mobile phone

cases,and asked about the posibility of a co-operation agreement.We will colaborate
with this company and sell their products in our stores.

Introduction:

This report will look at:

o the product “Phone cases” and his special opportunity;

o the advantages of working together;

o recommendations for action.

Findings:

1.Their company has been manufacturing luxury mobile phone cases.They have been
in business for 25 years – produce cases very successful with businesspeople.These
have been very successful.

2.This product have a tot of attractive features for all the costumers,mainly for people
who like the natural leather, because new leather cases for smartphones will become
well-known through fashionable customers. Everyone will be able to have a high-
quality and realiable phone cases.

3.Market research has big interest in these products in our markets. Market research
shows that there is a big interest in their product to be sold in our markets.

Conclusion:

The two companies have opportunities which fit well together. Our company can
help the Cases Studies to promote and distribute. Conversely they give us a safe and
luxury product. .

Recommendation:

I recomand to have a meeting with representatives from Case Studies company as

soon as possible to discuss about putting their Mobile phone cases into our stores. Our
company is a chain of retail shops and we could place a large order for the product,
because this is well made and we need a new and qualitative product. We should do
an advertisement to promote the new product and make it popular. We can help them
with the possibility of exclusive distribution and offering relatively low discount but
popularity of their cases would mean high sales volume.
Amanda

Representative of SPL.

30 March 2020