QUICK FACTS
1 DAY FORKLIFT LICENCE COURSE
START LIFTING & MOVING YOUR CAREER!
1 – THE DETAILS
Armstrong’s offers a one day forklift licence course
designed for people who have been operating a
forklift and require a licence.
This specialised short licence course is designed to
test skills and knowledge vital to the safe operation of
a forklift and will include the competency standard for
the Nationally recognised unit
TLID1007C - Operate a forklift.
Conducted over one full day for approximately 8
hours.
Highly qualified nationally accredited trainers deliver
this innovative & powerful training course in a
motivational & educational environment.
2 – WHAT YOU NEED
1. To be at least 18 years of age; with approved
photo ID; please refer to Armstrong’s Terms &
Conditions for approved ID types.
2. Bring 2 current passport photos on the day of the
course.
3. Study the Forklift Licence Handout, supplied by
Armstrong’s in preparation for the written
assessment.
4. Wear appropriate clothing, including work boots,
preferably steel capped.
5. To participate in this course you must have a
minimum of 100 hours operating a forklift and
have sufficient mechanical knowledge to conduct
a pre-operational check.
CONFIDENTIAL, ADEADV1042, V2, 21/12/2010
3 – WHAT YOU GET
 Inspection & safe operation of the forklift;
 Hazard identification & safe movement;
 Vital knowledge on OH&S theory & practical
application;
 Lifting & racking techniques;
 Turning & moving the forklift; with & without
loads;
 Lifting & handling of different types of palleted
goods;
 Practical application of ‘test exercises’ to help
enhance the driving & lifting assessment;
The assessment is based on WorkSafe requirements,
including a practical driving assessment and a written
test. The written test must be conducted in English.
At the successful completion of the licence testing you
will receive a temporary licence 1/2 in the form of a
certificate.
4 – YOUR INVESTMENT3
Full Price of Course (No concessions available) $230.
1 The temporary licence certificate is valid for 2 months; after which another
licence course will need to be completed if not transferred into a Licence
beforehand.
2 The temporary licence certificate is NOT a Licence & must be transferred
into a Licence at any Post Office prior to operating a Forklift.
3 All pricing is subject to change without notice. Please contact Armstrong’s
for the most up to date information.
ARMSTRONG’S DRIVER EDUCATION TERMS & CONDITIONS – FORKLIFTS

By enrolling in any course you are agreeing to the Terms and Conditions as outlined below. For a full copy of Armstrong’s policies and procedures,
please download a copy of the Student Handbook from our website or ask our customer service staff for one.

COURSE REQUIREMENTS
All courses require a minimum level of English language proficiency (based on Australia’s minimum literacy standard) and general health and fitness to
complete. It is the client’s responsibility to ensure they meet these requirements prior to participating in any course. Failure to do so may mean that the
client is NOT ABLE TO PARTICIPATE IN THE COURSE & NO REFUND WILL BE GIVEN.

LICENCE REQUIREMENTS
To undertake a Forklift Licence course you must be 18 years of age; the requirements for the course are detailed on course Quick Facts or alternatively
check with our customer service staff or website. You must bring photo ID and two recent passport photos with you on the day of the course to be able
to participate. If you don’t - YOU WILL NOT BE ALLOWED TO PARTICIPATE IN ANY COURSE & NO REFUND WILL BE GIVEN.
Allowable Photo ID
 Passport (current or expired not more than 2 years BUT NOT cancelled)
 Australian Driver’s Licence
 Tertiary Student ID with photo
 Keypass ID with photo
 Consumer Affairs Victoria Proof of Age with photo
 Australian Public Service employee ID with photo
 Other Australian Government Issue ID with photo

HANDBOOKS
For any client wanting to undertake a Forklift Licence course, Armstrong’s supply a Licence Assessment Guide for you to read and review; this
contains the information that is needed to complete the written exam in the course. Please note that the written test for a Forklift Licence is an English
Only test.

GENERAL HYGIENE & CLOTHING REQUIREMENTS

Personal hygiene is important in any situation but as all clients will be spending significant time in close contact with others during the course, it is vital.
Client’s who do not meet personal hygiene standards may be removed from the course and NO REFUND WILL BE GIVEN. For all Forklift Courses, it is
mandatory that the following clothing requirements are adhered to –
Work boots – preferably Steel capped boots - must be worn

DRUGS & ALCOHOL

It is essential that all clients arrive for their course at Armstrong’s drug and alcohol free. Armstrong’s reserves the right to ask students to take an
alcohol breathalyser or drug test, at any time during the course. If drugs and/or alcohol consumption is suspected or detected, the client will not be
permitted to participate in the course and Victoria Police will be notified. NO REFUND WILL BE GIVEN for any client removed from a course due to
drugs and/or alcohol.

RE-ASSESSMENT & APPEALS

The forklift assessment process involves two components – a written theory/knowledge test and a practical skills test. For second and subsequent
training and testing, fees apply. For further details regarding re-test fees, contact our admin office on (03) 9464 6464. Re-testing times are subject to
availability and must be booked in advance.

Should you wish to appeal any assessment outcomes, you must first discuss the matter with your trainer. If the matter cannot be satisfactorily
resolved, you may lodge an Assessment Appeal Notification. Further details regarding assessment appeals can be found in our Student Handbook
available on our website or via our admin office.

REFUND POLICY
 Full course fees are payable no less than 14 days prior to the commencement of the course. It is the client’s responsibility to ensure that the fees
are paid on time. Armstrong’s may contact you to remind you that fees are due, however, this is a courtesy and not a requirement on our part.
 If a client fails to pay the course fees in time, 14 days prior to the course starting date, their place on the course will be cancelled.
 As all clients are informed prior to the commencement of any course about the course requirements, licensing requirements and medical
requirements, if a client provides false or misleading information regarding their eligibility to participate then they will be removed from the course
and no refund will be given.
 For clients who have paid and wish to cancel with more than 7 days notice prior to the starting date of the course, a full refund will be given.
 For clients who have paid and wish to cancel with less than 7 days notice from the starting date of the course, a 50% refund will be given.
 For clients who have paid and wish to transfer to another available comparable course with more than 7 days notice prior to the starting date of the
course, no extra charge will be payable.
 For clients who have paid and wish to transfer to an available comparable course with less than 7 days notice from the starting date of the course,
a 50% refund will be given and the full fee for the new course will be applicable.
 Client’s who fail to attend any course or cancels the course on the start day of the course, no refund will be given.
 It is the responsibility of all clients to check the course start times and ensure they arrive 10 minutes prior to the start of the course. In the interest
of client safety and fairness to other clients, if a client arrives for a course more than 30 minutes after the starting time, without prior consent, they
will not be permitted to participate and no refund will be given.
 Armstrong’s reserves the right to remove any client from a course, with no refund, who disobey direct instructions from the trainer, behave in a
manner that is considered disruptive or endangers Armstrong’s trainers, other students or themselves.
 Any client requesting a refund due to extraordinary circumstances must make the request in writing and address the request to the Operations
Manager. All requests will be responded to in writing and if necessary after a full investigation, any refund will be paid by cheque.
 For client’s on a course with a Health Care Card discount that fail to present a current and/or valid Health Care Card on the first day of the course,
the difference between the fully priced course fee and the HCC course fee will be payable before the course commences.
 Clients on courses that are fully or partially funded will be liable to pay the full course fees if they cancel or withdraw from the course with less than
7 days notice or are removed from the course for any reason.

PRIVACY
Personal information is collected from clients in order to manage and administer their course enrolment. Personal information including personal
details, licence information and assessment results will be forwarded to VicRoads, WorkSafe or training and assessment partners, as appropriate.

CONFIDENTIAL, ADECOM1091, V3, 22/02/2010