Employees' online activities and communication in

Business
communications.

CAN EMPLOYERS TRACK EMPLOYEES’ ONLINE ACTIVITIES

There is no denying the fact that most employees use their employer’s internet at work for
personal use. Trust me! Millennials who have just stepped into the corporate sector can’t live
without accessing the internet for their private use no matter how much their employers may
warn them not to. They don’t give much thought about the repercussions they might have to
face like official warnings, limited internet access, lawsuits, or even loss of a job. All they
want is to work in their own comfort zone without the fear of getting caught due to excessive
internet usage at work. Tracking online activities in today’s era is not an alien job at all. All
that you may need to do is keep the right tracking channel(s) in place for precise results
Most People Use The Internet For Personal Use At Work
When it comes to mature and seasoned employees, they understand organizational policies
and, perhaps, follow the code of conduct at work. They know that an excessive usage of the
internet at work can lead to serious consequences and can be costly to their company.
Obviously, when your attention is diverted to other less important things, there is a high
possibility to get off-track and lose focus of the bigger picture which is the objective at hand.
Still, the vast majority of employees feel reluctant to give up their bad habit of using the
internet for private use at work. Employers have largely blamed excessive social media use
and other online activities such as online gaming, online shopping, youtube, etc. for the main
reasons for excessive internet use at work.

According to a study, more than 80% of employees around the globe access the internet for
their own personal use. Out of which, only 3% have to face serious level repercussions for
indecent acts like viewing pornography, gambling, and online betting during their working
hours. This indicates that a vast majority of employees have no fear of losing their jobs
whatsoever which encourages them to continue spending more hours on the internet for
their personal use and less on work.
To What Extent Can Your Employer Watch Your Online Activities?

From internet and app usage to audio/video surveillance and bookkeeping to computer
screen recording and downloads, your employers can watch everything you do in their office.
Since you use your employer’s internet, companies can keep a record of everything that
their employees do, 24/7. It’s safe to say that employers can monitor and observe 100% of
employee activity and communication. Thanks to modern technology and advanced IT
techniques that have made monitoring online activities possible up to the fullest. Although
companies may not keep a focused eye on you every second of the day, surveillance
cameras and recording devices keep the data backed up that can be searched anytime, if
needed.
What is Business Communication & Why Do You Need It?

The way we communicate with others is such habitual part of us that we rarely stop and
think about it. This translates into business communication too. Organizations, after all,
aren’t faceless entities, but groups of real people.

Effective communication affects processes, efficiency, and every layer of a company.

Organizations with connected employees have a spike in productivity of up to 25%.

How would a 25% productivity lift impact your company’s success? Would you see a
revenue increase?

Better customer service and hence, happier customers? Higher profits?

All of the above (and more)?

In this guide, we’ll cover all you need to know to set

up a successful business communication process.

business communication

The sharing of information between people within an enterprise that is performed for the
commercial benefit of the organization. In addition, business communication can also refer to
how a company shares information to promote its product or services to potential consumers
Communicating effectively for business
Effective communication is a vital tool for any business owner. Your success at getting your
point across can be the difference between sealing a deal and missing out on a potential
opportunity.

You should be able to clearly explain company policies to customers and clients and answer
their questions about your products or services. It is crucial to communicate effectively in
negotiations to ensure you achieve your goals.

Communication is also important within the business.

Effective communication can help to foster a good working relationship between you and
your staff, which can in turn improve morale and efficiency.

This guide will explain the key aspects of both verbal and non-verbal communication, how to
listen to and understand others, and how to make the best possible first impression on the
people you encounter in and around your business.
Types of Business Communication

1.Based on Structure
Formal
Informal
2.Based on the Medium of Communication
Verbal
Non-Verbal
3.Based on Flow of Direction
Upward
Downward
Horizontal
Diagonal
4.Based on Response
One-Way
Two-Way
5.Conclusion.

Methods of Business Communication

1) Web-based communication
This includes everyday communication channels like emails and instant messaging
applications (such as Slack, Hangouts, or even Nextiva Chat).

2) Telephone meetings
Phones removed the location barrier to running productive, fast-moving meetings. It allows
for better idea exchange thanks to the non-verbal communication (tone of voice) compared
to written communication. Cloud phone systems can accelerate onboarding and overall team
collaboration.

3) Video conferencing
Great video conferencing systems enable people at remote locations to run meetings that
feel as close to in-person meetings as possible. They take phone meetings one step up.

4) Face-to-face meetings
In-person meetings can help a business move forward with ideas quickly. Research shows
that in-person meetings generate more ideas than virtual meetings.

5) Reports and official documents

Documenting activities that impact other people and departments is a crucial part of a
well-oiled business communication system.

6) Presentations
Presentations supported by reports and PowerPoint slide decks are often how meetings with
larger groups are conducted.

7) Forum boards and FAQs

An internal area for employees to refer to frequently asked questions on various
departmental topics and to ask new ones that will make them more productive and
up-to-date on a matter.

8) Surveys
Both internal and customer surveys are an ideal way to gather feedback and ratings on
important topics. Surveys facilitate a healthy cycle of feedback-supported improvements and
open a communication channel between all levels inside an organization.

9) Customer management activities

This can include any customer relations activity. Examples include live chat support,
customer relationship management (CRM) systems, customer onboarding process,
customer reviews, and more.