3D Center Knowledge Zone

Quick Start Guide

 HP 3D Center Knowledge Zone – What is it?

An HP 3D Center by PrintOS application

for knowledge sharing, providing all the
resources and information
you need to get more from
your HP 3D Printers and
Printing Solutions.

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 How to find the Knowledge Zone

Identifies the app you

are currently using

My Applications User
Notifications

Marketplace Help Menu

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 Using My Applications
The hub of all HP PrintOS applications – choose and switch

My Applications is the tool you use to switch

between applications.

You can view all the relevant applications.

Simply click the Knowledge Zone icon.

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 Finding what you are looking for

Enter a keyword in the search bar

Access documentation for the

HP 3D Printer or Printing Solution
associated with your 3D Center account

New documents
published appear here

Recommended documents
appear here

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 Finding what you are looking for

Sort by most
relevant or date

Use the filters to refine your search

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 Finding what you are looking for
To find translated documents choose your best option:
Or click the icon directly in
the English document

Filter the search by language

If you can’t find your language, look here

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 Viewing documents in Knowledge Zone

Knowledge Zone toolbar

Download the document

Switch between available languages Full screen Share

mode via email
Open in Link
new window

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 My Favorites: your frequently used documents

Mark frequently used

documents as Favorite

Go to your My Favorites to
reach your most frequently
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needed information faster
 Getting PrintOS help
Search for training documentation about HP PrintOS apps and features
– including the HP 3D Knowledge Zone.

Help Menu

Access training resources at any time in HP PrintOS by clicking the Help icon.

Search box for Help contents

Page tab Application tab All e.g. In the 3D Knowledge Zone app,
Number of Number of Number of the Application tab provides a list of
help contents help contents help contents help contents for the Knowledge Zone
that are that are that are
specific for specific for the available in
the page you app you are this context.
are viewing. using.

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 Getting Knowledge Zone support
Open technical support cases for Knowledge Zone app issues

Help Menu – Technical Support

IMPORTANT: A dedicated HP PrintOS support team

handles HP PrintOS issues only.

HP PrintOS Technical Support does not provide

support for 3D Printers or Printing Solutions.

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 Getting PrintOS technical support
Talk with HP PrintOS representatives

Help Menu –> Conversations with HP

Opens a chat window with PrintOS representatives that can

help you with non-technical Knowledge Zone questions.

IMPORTANT: HP PrintOS support team handles PrintOS

platform issues only

HP PrintOS representatives do not provide support for 3D

Printers or Printing Solutions.

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 Getting help with signing into HP PrintOS
Open technical support cases forHP PrintOS issues

If you have issues signing in on the

PrintOS Sign In page
(www.printos.com/start)
2 Fill in the Contact form
Open a support case in a
few simple steps:

1. Click PrintOS Support

2. Fill in the Contact form
3. Click Send

A PrintOS representative will contact

you with details on how to sign in. 3

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