RETAIL & CONSUMER GOODS

CONVERSATIONAL PREDICTING TRENDS FACIAL RECOGNITION 3D PRINTING CLOTHES

INTELLIGENT
SOFTWARE IN CALL
CENTRES
Conversational Intelligence
Software can help sales
organisations improve their ability
to close deal by recording calls and
giving transcripts so that workers
can analyse calls to improve their
services. This software uses
speech recognition and natural
language processing.
Voice is the new way in which
humans and machines interact,
such as when you talk to Google
Assistant or Siri on your phone.
AND USING CHATBOTS IN AMAZON
IN H&M 3D printing of materials, objects
Amazon has also improved Home and even plastic clothes can speed
security systems by using facial up design process and production,
Retailers are able to improve the
recognition in their product “Ring” bringing about great benefits to
customer experience by predicting
retailers as well as customers.
trends to allocate clothes to stores, which could flag suspicious people
so that piles of unsold goods are at a person’s doorstep.
reduced.
H&M- a popular fashion store, have
also launched a fun way to find the
“perfect outfit” by chatting to a
H&M chatbot through Kik, a
popular messaging service in
Canada, to help you find the exact
item you need for your occasion.

KEY WORDS
Conversational Intelligence Software- Software that can determine the direction or outcome of a particular conversation.
Speech Recognition- The process of classifying sounds into different categories and recognising patterns in the sounds.
Natural Language Processing- The ability of computer solutions to understand and interpret human language naturally
Chatbot- A computer program designed to simulate an intelligent conversation on a text or verbal basis.
Facial Recognition- A technology that can identify a person from a digital image or video using features of the person’s face and comparing it with a database