CIC STEPS OVERVIEW

Know how our processes operate, how the

ACES Continuous Improvement Cycle (CIC)

connect to each other, and how they effect the
Know the Process end customer.

Fixing the problem requires seeing the problem.

Without seeing our problems clearly, we are
See the Problem unable to fix them.

Our ability to FIX the problems, right the first

time, depends on correctly identifying root
causes. It is important that we only work on true
Root Cause the Problem
root causes for our problems instead of
mitigating symptoms. Only then can we fix our
problems and do so faster.

Waste is always an unnecessary element in our

processes because our customers do not want
to pay for it and leads to poor customer
Eliminate Waste experience, increased cost, increased defects or
delays if not addressed immediately.

• Build a Tool: We need to build a tool that is

capable of eliminating or mitigating the
problem as required
• Adopt the Tool: We need to make sure the
tool is adopted properly during
Build a Mechanism implementation
• Audit the Tool: And we need to put an audit
in place that will ensure that the tool will be
used and will continue to function as
intended

• Provide & train standard work

• Ensure standard work is being followed
At Amazon we are constantly faced with complex problems and solving • Help if Andon gets pulled
them is hard work. In order to get on top of our problems, ACES provides Ownership • Act if process improvement or design is
required
us with Continuous Improvement Cycle (CIC) helping us solve problems • Ensure that true mechanisms, complete
and improve our processes. processes are being implemented