BHUPENDRA ADHIKARI

Mobile: 91-9654602557
E-Mail: mail4bsa@gmail.com
House No.20, Street 17 B-Block,
Kaushik Enclave, Burari Delhi-84

OBJECTIVE

To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my
inherent skills as a Professional, use and develop my aptitude to further the organization’s objectives and also attain
my career targets in the progress.

WORK EXPERIENCE

Tech Mahindra Limited

● Jan 2019 -Sep 2019

Designation: Associate Customer Support

Job Profile & Key Result Areas:

To Provide Voice Support to the E-Commerce Client, i.e Customers of The Myntra Fashion Brand, maintaining
Quality/Parameter Of the Calls.

Raise and update Relevant Tasks and Incident on SA

Check for Regular Updates on YODA, attend Briefing.

Check for AIR on the Raised TASK

Net4 India Limited 

● Mar 2015 to Nov 2016

Net4 Network Services Limited

● Nov 2016 to Dec 2018

Designation: Sr. Executive – Managed & Support Services

Brief Organization profile: -

Net4 Network Solutions limited (Net4India) is an internet registrar, Hosting, Email Service Provider and SSL and O365
Reseller company.

Job Profile:

● Handling inbound calls, tickets & emails from customers.

● Chat with US based SSL certificate Authority, Such as Digicert, Tucows.
● Handling complaints and providing appropriate solutions and alternatives in a timely fashion.
● Coordination with other verticals / team to resolve the issues on servers, Bizmail Server
● Handling operations and support queries by taking impacting machine on remote if required.
 ● Providing Product Training To Newcomer, Guiding and mentoring team.

One 97 Communications LTD.

● October 2010 to October 2018

Designation: Associate Business Operations

Key Result Areas:

● MG1 Associate Business Operations.

● To provide Vas services to client’s customer (VIDEOCON) and to run various VAS applications.
● To configure new Applications on OBD servers.
● To check the charging and configuration of various VAS services
● Testing of E-1, monitoring and troubleshooting
● Maintaining Utilities of servers on OBD server (Windows Server with Mysql Database).
● Scheduling and Managing services of all Servers To configure new Applications on OBD servers.
● Providing 1st level support for any of the problem to client as well as other teams.
● Monitoring the connectivity status for all the Servers.

TECHNICAL SKILLS
● Email client configuration and troubleshooting like MS Outlook, O365, Mozilla Thunderbird and Window live
Mac Machine etc.
● Hand on experience in remote application Team viewer, Any Desk and Ammy Admin etc.
● Hand on experience in Business Email, Domain registration, Shared hosting, VPS services, O365 and SSL
related.
● MS Window XP, Windows 7, Windows 8 and Windows 10 (Operating system etc.)
● Business Email troubleshooting.
● LINUX SYSTEM ADMIISTRATION Certification from NSIC

TOOL

● Microsoft CRM ticketing tool

● Hand on experience in FTP client (Web Based FTP, Filezilla, Cute FTP etc.), Mputty

PROFILE SUMMARY

● Former associated with One97 Communications, as MG1 Associate Business Operations.

● Experience in getting high priority incidents (Outage) resolved by liaising with various resolver groups and
escalating as per the timelines.
● Delivering on customer commitments; proven track record of delivering quality services without
compromising service standards.
● Handling Pending incidents and escalating to achieve service level.
● An effective communicator with strong interpersonal, relationship & people management and problem-
solving skills.
● Monitoring and driving the efficiency and effectiveness of Incident Management process.
● Responsible for identifying, categorizing and defining priority of the incident reported as per the business
impact.
● Coordinating with resolver group and bringing them to one platform to restore the major incident as quickly
as possible.
● Responsible for doing time to time escalation to resolve the issue as per defined SLA.
● Identifying and handling the issues based on knowledge.
EDUCATION

2009 Diploma In Digital Electronics & Microprocessor from AMBEDKAR POLYTECHNIC,

SHAKARPUR (2006-2009), 70%.
2005 10th from C.B.S.E, Delhi in 2005, 70%

CERTIFICATION AND TRAINING

Project training in BSNL, 06 Month Apprentice in HCL Info Systems LTD.

PERSONAL INFORMATION

● Father’s Name : Maheshwar Singh Adhikari

● Marital Status : Single
● Gender : Male
● Hobbies : Running, Skipping, Quora, Poetry, Reading Books
● Strength : Smart working with dint of hard work and sincerity towards work,
Punctual, Cooperative
● Languages Known : English, Hindi

Declaration

I hereby declare that all the statements made in the above application are correct to the best of my knowledge and
belief.

Place: Yours Truly

Date: Bhupendra Adhikari